Hotel Esperanza, Oaxaca Centro

Location: Hidalgo 1216, Colonia Centro, Oaxaca City, mx

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Terrace
• Family rooms
• Luggage storage
• Express check-in/check-out
• Tour desk
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request

Rooms Available

• Standard Room, Multiple Beds

  3 Double Beds

  300 sq feet

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and shampoo

  Practical - Iron/ironing board (on request)

  Comfort - Daily housekeeping and fan

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Soap

• Standard Room, 2 Double Beds

  2 Double Beds

  200 sq feet

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and shampoo

  Practical - Iron/ironing board (on request)

  Comfort - Daily housekeeping and fan

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Soap

• Standard Family Room

  This room has 3 double beds and a flat-screen TV.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Cleaning products
  • Terrace
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access

• Standard

  This room with 1 double bed and has a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Cleaning products
  • Terrace
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access

• Standard Two Beds

  This room has 2 double beds, a flat screen TV and air conditioning.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Cleaning products
  • Terrace
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access

Guest Reviews

• Lucha (9/5): -
• Lior (8/5): -
• MARGARITA ARACELI (7/5): Incómodo - La cercanía al centro Mucho ruido
• Arturo (1/5): PUBLICIDAD ENGAÑOSA - Nada, tiene publicidad engañosa, las fotos no son como realmente esta la habitación. La instalación no son lo que publican, la Televisión no sirve, esta sucio, todo viejo y los muebles quemados.
• Jose Luis (1/5): Instalaciones sucias, pésima atención fotos falsas de sus habitaciones etc etc - Pésimas instalaciones y pésima atención. Todo mal
• Ivan (10/5): Genial - La habitación grande y espaciosa Que no tiene estacionamiento, hay muchos cerca pero no abren las 24 HRS, ni fin de semana deberían de hacer convenio para, dar servicio de estacionamiento y mejoría más dando ese plus
• Angelina (9/5): Buena ubicación - Habitación agradable acorde a lo esperado, ubicación bien, precio bien, la cortesía de café bien aunque el agua estaba fría y sería genial el horario fuera durante todo el día. Limpieza y cambio de amenidad a tiempo y bien. En general OK. En realidad cumple con lo pagado, no puedo exigir más porque no me hospedé en un 5 estrellas. Un tipo de la recepción por la noche nos negó las tazas para el café mal por él.
• Fede (1/5): -
• Erik (7/5): -
• Garza (9/5): - Limpio y muy amable su personal
• Moe (2/5): -
• Lorenzano fercano (9/5): -
• Brenda (10/5): -
• Hugo Francisco (1/5): - Llegamos el sábado 25 por la mañana, como no podíamos ocupar aún la habitación, pedimos que nos resgauardaran el equipaje, al terminar de pagar, pedí permiso de usar un sanitario y la recepcionista no me lo permitió (tuve un viaje de 9 horas)... En la tarde que regresamos, la recepcionista fua por demás grosera y poco empática, soy débil auditiva y uso auxiliar, le pedí que me repitiera una indicación y no lo hizo, solamente torció los ojos y la boca en tono de fastidio. Sumamente grosera. Sábanas rotas y el WC mal lavado, la alfombra asquerosa... No volvería a usarlo...
• toledo sánchez (8/5): -
• Vanessa (5/5): - The location is great. The beds were so uncomfortable. Hard to sleep and I have a sore back. No chairs to sit on in the room. And only a hard bench to sit on outside the room.
• Andres (9/5): - Buenas ubicación, el personal amable en todo momento Las camas son algo duras
• D (6/5): Decepcionado - La verdad muy poco qué comentar a lo mejor en el precio es donde tiene un punto a favor.. Las instalaciones están sin mantenimiento.. Si pusieran atención en esos detalles mejoraría. El. Ruido interno y externo. Las camas son de madera pero están muy maltratadas necesitan cambio.
• Erick (8/5): - Bien para el precio
• Citlali (2/5): - Bedsheets had a stain of blood and other stains. My towel was so bad very rough and I don’t know if he’s been washed. Service was bad!!!
• Aquino (1/5): Pésimo lugar - Nada,el hotel no es para nada igual a lo que se muestra en las fotos,está horrible y sucio No me gustó nada,es un lugar muy descuidado y sucio,encontramos animales y no te dan la opción de cancelar sin penalización. Deberían de mostrar las fotos como realmente son,pues no es para nada lo que anuncian.
• Elisa (10/5): - Excelente Servicio
• Vazquez (2/5): - Nada Todo
• Ismael (3/5): -
• ANGELA (9/5): COMODO - LA UBICACIÓN, PRECIO RELACIONADO CON LO QUE BRINDA LA FALTA DE ARTICULOS DE HIGIENE
• Jose (1/5): No stay because no parking and expensive stay - No parking and If stay need park on the street and the people from hotel not responsible for robbery or accidents happen also need park about 3 blocks from the hotel but expensive charge for night stay parking and no stay.
• velazquez (9/5): - Están cómodas Me gustaría que fuera más amable el chico de recepción.
• Tania Patricia (8/5): - Excelente ubicación, seguridad. Acceso al hotel 24/7. Regadera muy funcional, limpio. Terraza para comer. Cafe de cortesía. Hay guarda equipaje. Eso muy bien. La atención al cliente en recepción no fue la esperada. Podrían mejorar en ese punto al dar la bienvenida a los huéspedes y no tener la sensación que eres una molestia para el recepcionista. Trabajé en hotelería y quizá eso esperaría del personal de primer contacto.
• Abigail (7/5): - la habitación se encontraba algo sucia y parte del personal parecían que hacían su trabajo por mera obligación
• Lumbreras (9/5): Céntrico - Precio, ubicación N/a
• Eristeo (4/5): - Los baños sucios, no había agua caliente, poca atención.
• Rosario (4/5): Dirty - There is nothing to like at this place. Dusty, moldy, rude staff, dirty, not clean sheets or towels broken things in the second floor.
• Kazuhiko (6/5): - Staff is good. Near the downtown. No air conditioner. Poor internet.
• Raphael (10/5): - La discreción
• Andrea Itzel (6/5): - No pasan hacer la limpieza
• Luis Enrique (10/5): Sorprendido gratamente - Estaba preocupado por las reseñas en Google Maps pero quedé sorprendido gratamente. Baño limpio, sabanas impecables, frazadas limpias, toallas en excelente estado, el mobiliario suficiente. Definitivamente es un hotel viejo pero se ve que le están hechando ganas al mantenimiento, volvería a hospedarme son duda. Muy cerca del centro
• Luis (2/5): - Didn’t feel safe. A lot of stairs. Very dark at night.
• Oscar (10/5): - Es una buena opción para viajar. Limpio. Y con lo necesario. Cama limpia y cómoda. Buen servicio de sanitario. Todo ok
• Genoveva (6/5): - Cerca del centro
• Aldrin (10/5): - Muy cómodo y un ambiente agradable el personal muy amables denuevo realizaría otra reservacion con ellos esta serca zócalo
• Leticia Aguilar (6/5): - Mobiliario escaso,no hay donde guardar la ropa,internet lento, no tiene servicio de cable
• KARLA DANIELA (6/5): - HOTEL MUY BASICO
• Fer (2/5): - Cero que ver las imagenes con la habitacion que me dieron tuve que pedir que me cambiaran de habitacion porque no era el ban̈o que elegi, no estaba limpio y tampoco tenia agua caliente. Las chicas muy amables pero el lugar muy feo
• Dolores (1/5): Bad - Nothing The hotel seems to be run down, and nothing like the pictures advertised. It is dirty and cringe. There was just an unsettling feeling. The restroom was dirty, hair from the previous person. Like it had been hosed down, but not actually cleaned.
• Philipp (5/5): Mas o menos, but you get you what you pay for - Beds and pillows were comfortable Clean enough Location is great Staff is friendly and present Too noisy from street traffic in the upper level rooms. Our room had no shower curtains and drain was built completely asinine, water drains all over the bathroom floor, one towel for two people, no drinking water dispenser in a town that starts to have a garbage problem!
• laura (6/5): - Es un hotel pequeño y bastante descuidado pero por el precio está bien
• Juan Carlos (2/5): - Hotel muy viejo, muuuuy descuidado, sucio, no tiene buena atención. En general pésima estancia.
• Mirtha fabiola (2/5): - We país 3332 pesos súper expensive it was a very insecure building it seems that the they didnt paint the building in years we found hair on the carpet and on the bed we didnt stay we wish a refund for not staying
• Salma (9/5): I would recommend this hotel to many travelers. Will be returning - I loved how everything was near by, staff were friendly and helpful. The WiFi was not that good but everything else was perfect!
• Nephtali (4/5): - La habitación que me proporcionaron estaba en el último pisó. Y la verdad enalas condiciones. Por otro lado tiene una muy buena ubicación.
• Stephen (8/5): Very good - The sheets on the beds are a bit scratchy, left us feeling itchy throughout the day.
• Carlos (10/5): - La localización del hotel está increíble ya que tiene varios lugares que visitar cercanos
• Adriana (6/5): - La atención fue buena Solo que las Camas están demasiado duras
• Francisco (8/5): - Excelente ubicación, servicio aceptable, buen trato. Algo de ruido normal. Nos gustó!
• Yareli (6/5): - Las camas muy duras, era habitación para dormir personas y solo dieron una toalla
• Jorge (8/5): - Buena calidad respecto al precio ofrecido. Gracias!
• Xiomara Y (8/5): - I like how convenient it was to walk to the Zocalo and they were friendly and helpful with our transportation back to the airport. Something they need to work on is on having a key so they can go clean the rooms without us having to turn them in and asking for them when coming back.
• Gustavo (9/5): Todo bien - Buena ubicación Todo bien
• Jorge Humberto (8/5): - Bastante tranquilo y muy buena ubicación, si les falta limpieza
• Maria Del Carmen (2/5): - Awful!!! Nothing to do with the photos they show on the internet, everything there is old and dirty, only one towel in the bathroom and it was old and with holes, there is no hot water in the shower, we arrived at 8 am (we notified days before) and a person in pajamas and almost asleep just showed up,he never asked us names or IDs and only gave us the room key and left We left after a couple of hours and we had to look for another place, thankfully we found an excellent hotel totally different to this awful “hotel”, the only inconvenient was because we had to paid again for the new place ( hotel Esperanza was paid in advanced and they didn’t pay our money back. Please don’t include hotel esperanza in your page
• Jost (4/5): - Muchísimo calor, no se puede dormir. Si a eso se añade el ruido, aunque eso no depende del hotel.
• Angela (8/5): - Le falta una buena remodelacion
• Diego (10/5): - Buen servicio y bien localizada.
• Claudia (7/5): Good -
• Abraham (6/5): - Nos cambiaron de habitación
• Miguel (8/5): - Buenas ubicación Solo hay que mejoras los colchones muy duros
• maria guadalupe (2/5): No recomendable - La fachada no es buena, los pasillos sucios y oscuros, no hay agua caliente, solicite una habitación doble y solo colocaron una toalla, de amenidades solo 2 pequeños jabones.
• Györgyi (3/5): Good location but needs a complete renewal. - Location was good, the receptionist was nice. The terace was ok. We were a group of 8, 4 nights. one of our room had no window. For extra request and extra payment we got another room intstead of this. No cleaning during our stay, only on the first day. No cleaning of the trash can in the bathroom for 3 days. The pictures of the rooms has nothing to do with reality. No place in the bathroom for your personal things. No room for your things at all in the rooms too. Common area is dirty and outdated. Need renovation.
• rufina (10/5): - It is a very clean and friendly place the only two thing I did not like is the at I booked a 3 bed room and they only offer one towel and make sure you take your own toilet paper the room does not provide it.
• Verified traveler (4/5): NO COCUERDA ESPECTATIVA CON RELAIDAD - MI EXPERIENCIA NO FUE SATISFACTORIA YA QUE LA ESPECTATIVA QUE GENERA LA PAGINA NO ES NADA ACORDE A LA REALIDAD, EL HOTEL Y LAS INSTALACIONES SON MUY VIEJAS, NO HUELE BIEN. EN LO PERSONAL NO ME AGRADO LA EXPERIENCIA EN EL HOTEL
• Aylward (3/5): Poor -
• Estela Mariela (8/5): - Me encanta amabilidad del personal y el espacio de la habitación
• JOSE (2/5): - cheap is expensive
• Aida (9/5): Pleasent - Staff at the reception check in and out, were so educated and polite. All was very good and for sure if back to Oaxaca, we will consider this hotel as an option. Thanks
• Natali (2/5): - The room had an odor that was unbearable to stay in.
• GEORGINA (8/5): Su fuerte es la buena ubicación - El lugar es justo con relación al precio (Comprado con anticipación) pero su ubicación es escencialemnte conveniente, está cerca de todo e incluso para moverse en taxi a distintos lugares no es caro, además la atención del mostrador es muy buena, te facilitan cosas como llamar a taxis, direcciones, ayuda para medicinas que necesitan refrigeración etc.
• Rosa (7/5): Good -
• Yareli (8/5): - Plan atención y limpieza execelente,
• Isaura (3/5): Poor -
• Raimon (7/5): Good -
• Mario (1/5): Bad -
• Meggy (7/5): Good value for the price, but don’t expect too much - The location was great and the staff was really nice The sheets were dirty
• 617aliyahb (2/5): Complete Scam!! This is a Hostel not a Hotel. Estafan a la gente con fotos que no son del hotel. - This place is TERRIBLE apparently anyone can just walk in and claim they have a room to get a key. My key was given to someone else, as we were checking in I stood at the desk for 10 minutes while the receptionist held the door open for some construction workers that were finishing up carrying bags of debris at 8pm instead of addressing the mistake, she never asked for my ID or anything no explanation as why my key was given away she just ignored me like I wasn’t there, she never offered any type of assistance, basically there’s no check in process. This property is under remodeling or construction the noise didn’t stop until past 9:30pm. No bell staff to carry luggage upstairs either. THE ROOM IS A NIGHTMARE!! We booked a family room with 3 beds since it was 5 of us, literally a dungeon, dark with broken furniture and with the dirtiest carpet I’ve ever seen in my life! It looked nothing like the pictures!! The beds were so hard with stained sheets and hard pillows as well. Only 1 dirty towel was offered and the bathroom was disgusting, the shower had a torn plastic shower curtain, a broken window (please see picture) and a water heater inside the shower, the receptionist will not tell you that you have to turn it on 15 minutes before you shower so be aware, no fans in the room, beds are hard as rocks, no remote control for the TV we asked for one on our way out to dinner the receptionist said it was lost, no A/C in the room (they claim they do), no WIFI either maybe the receptionist should give you the access code but again she ignored me and never offered assistance, no room service (they claim they do) only a KFC QR code on the wall. And to my horror a broken door latch, or none whatsoever. We used a chair to to block the door just to feel safe. Terrible practice of lying to get people to book a room, the rooms look nothing like the pictures. They are scamming people in their ads. Maybe I wouldn’t mind the accommodations if I knew upfront what I’m getting myself into. But don’t lie to my face showing me pictures and offering amenities you don’t have. It’s just wrong. Either they are pretending to be a part of the OYO hotel chain or they have just been neglected by the chain.
• Aliyah (2/5): - They never asked for an ID they gave my key to someone else. Apparently anyone can walk up to the desk claim they have a booking and they’ll hand you a key to a room without checking your credentials. Even when I stood at the lobby for at least 10 minutes in front of the receptionist with 4 pieces of luggage. No assistance was offered, the manager seemed to be busy with his construction workers bringing down bags of debris, making all kinds of loud noises past 8pm. This property is under renovation which is not disclosed in the page. The room was in terrible conditions. We booked the multi family room with 3 beds since it was 5 of us. The room is in terrible conditions with torn curtains, no safety latch, no remote control, the dirtiest carpet I’ve ever seen in my life and to make matters worst, 1 dirty towel for everyone to share.
• JOSE ALBERTO (10/5): - buena ubicación...
• Cathy (9/5): Superb - Great location Shower, water not hot
• Esteban (9/5): Superb - Excelente atencion.
• Mariska (7/5): Good - The room was very big and the location was perfect. The staff was friendly. The noise from outside. The room was not that wel isolated so you could hear everything from outside.
• Hiten (2/5): Spare key to room given to a stranger! - Convenient location. About 15 minutes walk from the ADO bus station and 10 minutes walk to main local attractions. Hotel has a major security risk. At 9:30 pm, whilst watching TV in bed, a strange local man opened the door into my room! Obviously a 2nd key was given to a stranger. I shudder to think what would have happened if I were a single female or if I was not in the room. I have complained to Booking, and the hotel has not responded. The room and bathroom are dirty and require painting and cleaning (see actual photos). I was given a room overlooking the main street - came with the noise of loud car exhausts at no extra cost. It was so bad, I checked out 1 day early! AVOID THIS PLACE. There are plenty of other hotels nearby.
• Israel (6/5): - La atención del personal excelente, son muy amables y siempre atentos. Lo que no me gusto fue la limpieza de la habitación y baño.
• Luis (8/5): Very good -
• Dy.f. (8/5): Very good - Good location. The building is quite old but the bed is very comfortable. Limited hot water for the shower, to be heated 15 min in advance. A mini fridge in each room would surely be a great investment
• Beatriz (4/5): - La ubicación es muy buena y la atencion del personal también. Lo que deja que desear es la habitación me toco el cuarto 9 la regadera casi no salia agua y ademas se desbordaba el agua cuando te bañas se reporto y no hicieron nada . Al llegar la alfombra se encontraba mojada y según no sabian porque era pero al usar la regadera vimos que el agua llega hasta ahí
• Elianne (6/5): - Mas o menos
• Joaquin (10/5): - Todo muy vien grasias
• Lulu (8/5): - Staffs are so friendly and smiley. It was an old hotel but good for the price. It was close to everything and very central.
• Sandra (2/5): - I arrived and the lobby was not welcome at all. I took a quick shower but had to wait 15 minutes for hot water. Then pictures because the room was unacceptable. The top lock was broken, there was no safe for valuables, the door had cracks, and bed had holes. I left.
• Eckhart (4/5): - Broken AC and no fan, very hot room, broken shower curtain and tiles coming off, drawer doors broken, .....
• Verified traveler (10/5): - i was only there for one night, but the staff was very helpful in getting my stuff in my room and helping me get a taxi the next day. the place was clean and pretty close to the center of town, so i was able to get some nice food before turning in for the night. the room is modest but it works perfectly for a relaxing spot after a long day of traveling. they dont seem to have an elevator and all the rooms are on the second floor, so be mindful of that if you stairs are an issue for yourself. but overall would definitely stay again next time im in Oaxaca.
• paul (8/5): la ubicacion - esta muy bien ubicado . a 4 cuadras del zocalo, solo que es un hotel algo viejo, pero la recepcion super agradable nos ayudo bastante ! gracias

Photos