Sumai Hotel Apartment
Location: Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400, Kuala Terengganu, MY
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Indulge in Luxury Amenities
Enjoy the perks of an indoor pool, complimentary Wi-Fi, and concierge services at Sumai Hotel Apartment. Unwind with room service or dine at the on-site restaurant offering a variety of cuisines.
Convenient Features
Benefit from express check-out, laundry services, and 24-hour front desk assistance. Free self-parking and a banquet hall add to the convenience of your stay.
Explore Nearby Attractions
With key attractions like KTCC Mall and Batu Buruk Beach within a short distance, Sumai Hotel Apartment is the ideal choice for travelers seeking comfort and accessibility.
Plan your stay at Sumai Hotel Apartment for a memorable experience in Kuala Terengganu.
Important Information
- Pool access available from 9:00 AM to 7:00 PM.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Elevator
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Express check-out
- Meeting rooms
- Free self parking
- Banquet hall
Rooms Available
-
Studio
1 Queen Bed
347-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a bidet
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Wheelchair-width doorways
-
Standard Room
2 Twin Beds
304-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a bidet
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Wheelchair-width doorways
-
Apartment, 4 Bedrooms
1 Queen Bed and 5 Twin Beds
Overlooking the city
Layout - 4 bedrooms and living room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Kitchen with coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a bidet
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Kitchen
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Wheelchair-width doorways
-
Apartment, 3 Bedrooms
1 Queen Bed and 4 Twin Beds
Overlooking the city
Layout - 3 bedrooms and living room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a bidet
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Kitchenette
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Wheelchair-width doorways
-
Apartment, 2 Bedrooms
1 Queen Bed and 2 Twin Beds
Overlooking the city
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a bidet
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Kitchenette
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Wheelchair-width doorways
Guest Reviews
- Mohd Nizam (6/5): - Near to mosque, food court
- KC (2/5): - The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
- Hannis (6/5): Would never come again - Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
- KIM BIOW (2/5): - Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
- Nor Afida (8/5): Minimal tapi boleh stay lagi. - Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
- Verified traveler (8/5): - Location to surrounding
- Verified traveler (4/5): - Overall disappointing. I will not come again.
- Verified traveler (6/5): - lokasi dekat dengan bandar dan pantai
- Verified traveler (8/5): - will repeact
- Nurul (6/5): - good staff
- M Aizuddin (6/5): - Just normal aprtment nothing awesome
- Kc (2/5): - Scary,dirty. The property is poorly maintained
- Verified traveler (2/5): Hotel should close down - Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
- Mei lian (2/5): - Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
- Bella (8/5): - Can stay with big family in 1 apartment
- WAN (6/5): - The front door very old. The interior concept also old. But overall the room is clean.
- surya (8/5): Friendly staff. - Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
- Verified traveler (6/5): - Ok.good palace
- Verified traveler (8/5): - Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
- Verified traveler (6/5): - I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
- Verified traveler (8/5): - Nearby the beach & alot of amenities But, swimming pool is not so good...
- Verified traveler (4/5): - Outdated.. really poor maintenace
- Dominic (6/5): A night stay with family - The apartment is overall ok. But the exterior area is not too well maintained, may be because it is aged. We dare not try the swimming pool. Breakfast is fine. Room is quite cheap. Hotel is not far from shopping area.
- Verified traveler (6/5): - Water heater in the master bed room not working. Window bracket badly corroded thus couldn't shut properly.
- Verified traveler (6/5): - makanan untuk breakfast terbaik, semua sedap, kebersihan bilik kurang memuskan...bawah katil penuh habuk dan rambut.
- syarifah ashikin (10/5): - Best hotel..i can repeat my booking again
- Koo (2/5): - The room was very smelly.... Feces smell...most likely due to the toilet bowl flush was incomplete....
- Verified traveler (6/5): - We were not able to use swimming pool because need 3 days for services In the room no switch that label for hot water in the toilet so we were bath with cold water Room service were good n efficient
- Verified traveler (10/5): Comfortable accomodation & friendly services!!! - Splendid, and we left sweet memories!!
- WakYien (8/5): Spacious home - Good location and friendly staff. The only short coming is limited parking lot and chocked kitchen sink.
- Verified traveler (4/5): - Nearby beach, easy access to the beach and restaurant
- AISHAH (8/5): Comfortable but can be improved further - Spacious 3 room apartment. Helpful front desk and staffs. Have maintainence issues like faulty aircond and leaking sink, but was promptly repaired. It is better if the hall air conditioner is repaired or replaced as soon as possible because it can get really warm in the living hall during hot days. Otherwise, the room is comfortable. I also stayed before in suite room, it was clean and spacious, but the bedsheet had a musty odour, which needs to be looked into. Room housekeeping in done daily, even if you are away from the room, so make sure u hang 'please do not disturb' notice if you do not want the room to be cleaned while you are away.
- Aishah (8/5): - Spacious 3 room apartment for big family. Had maintainence issues with air conditioner, and leaking sink, but was promptly repaired. The air conditioner in the living hall was not operational and they gave a standing fan instead. The front desk team should have alerted me on this prior to check in. Other than that, I like the room. It has an indoor pool which my kids enjoyed. The room service food was excellent although rather pricey. Near to city centre and easy to get Grab to travel around. Soft spoken staffs and very helpful
- naza (6/5): - Indoor pool ada nyamuk. Panel dinding reput dan berbau. Tandas kurang bersih. Keadaan tilam yg lama dan kurang selesa.
- Janna (10/5): Nice Hotel For Big Families - Nice hotel to stay with family. Fast check in and checkout
- Verified traveler (6/5): - The hotel is suitable for standard economy class tourists.The room is wide (based on the kind of room you choose) and the and can fit many people if you are travelling with a large number of people However the facilities need more attention and needed to be fixed.For example,the water heater for the hower is not functioning at all and the doors to the bathroom(in my room at least) has holes under it.
- wan rasydan (8/5): - ok for family trip... but lobby aircond not functioning...
- noor ismadi (8/5): - good location near the beach
- Verified traveler (6/5): Value for money - only non smoking room available. smoking allowed at the corridor outside room. Indoor swimming pool, parking is no issue.
- Sherene (8/5): Spacious family apartment at a convenient location - Decent and spacious for a big family outing. Location is highly convenient, right in the city centre. Facilities are basic but sufficient.
- Chua (4/5): Disappointing stay - Service is rather slow. Hotel is run down and the air conditioning is not working well.
- Verified traveler (6/5): The room dirty - Aircond leaking....bathroom have leakage water that make the bathroom smell awfull
- Achoyzs (4/5): Very disappointing - Dirty room and too many cockroaches. Poor housekeeping.
Photos
