Aston Karimun City Hotel

Location: Jl. Pertambangan Tg. Balai Karimun, Tanjung Balai Karimun, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 04:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Ironing service
• Sauna
• Massage services
• Currency exchange
• Karaoke
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Thermometers for guests provided by property
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby

Rooms Available

• Deluxe premier

  1 King Bed OR 2 Twin Beds

  300-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - LCD television, cable channels, and DVD player

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe, desk, and phone; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi
  • Bedsheets provided

• Karimun Suite

  This suite offers a hot tub. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV, soundproof walls, a mini-bar, a dining area as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Dishwasher
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Room

  1 King Bed OR 2 Twin Beds

  409-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - LCD television, cable channels, and DVD player

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe, desk, and phone; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi
  • Bedsheets provided

• Deluxe Double or Twin Room

  This twin/double room offers more space and features a tile/marble floor, mini-bar and satellite TV.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Premier Double Room

  Located on the upper floors of the property, this double room has a electric kettle, seating area, satellite TV and air conditioning.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• R.A.K.Karim (5/5): So sorry I really had a very bad experience I had to post this review twice. - The room was spacious The bed was bent and uncomfortable. No towels nor bathroom mat when I checked-in so I had to order it through the receptionist. Room wasn't cleaned properly as there were still dust and spills on the floors left. The fridg was terrible. Smelly and very dirty like it as been there since covid era. The bathroom drain seemed clogged as it took 3 business days to clear water from 1 shower. Not the quality you expect to get from the type of room and the price you pay. The hotel does not know the meaning of "suite".
• Guest (10/5): -
• Bala (9/5): -
• Kentdy (10/5): -
• Kentdy (9/5): -
• Bala (9/5): - Location and friendly staff Bathroom out of shower soap
• SITI HAJAR (10/5): -
• ramamoorthy (1/5): “The services provided did not match the representations made during booking. Guest concerns were not addressed profess - Absolutely nothing. This property failed on every basic expectation of honesty, service, and professionalism. This was one of the worst hotel experiences I have ever had. The hotel misrepresented its service and handling of guests, and once payment was made, accountability completely disappeared. Issues raised were either ignored or handled with dismissive and unprofessional responses. There was no transparency, no sincere attempt to resolve problems, and no respect for the guest. I felt deliberately misled and taken advantage of. For a hotel operating under the Aston brand, this level of conduct is unacceptable. Management clearly prioritizes revenue over guest satisfaction and integrity. This is not how a legitimate or trustworthy hotel should operate.
• Sonia (kishwar) (8/5): -
• Sihaijuwati (10/5): -
• nor locshini (9/5): -
• Mohd (8/5): - Room My room no view.. walls
• Dzulkefli (8/5): - Room is clean Staff is great
• ravi (10/5): -
• zaffxindah (10/5): -
• BABU (5/5): Fair - It’s located in very good location The room we booked was suite but one of the room was not good, smelly and what we experienced was booking through booking.com treated differently from direct booking. The treatment was unfair.
• S Sangaren (8/5): - Air conditioning was good. Connecting room was good. Safe box don't have. Request didn't come.
• NUR AQILAH (10/5): AMAZINGGGGGGG STAY. WILL COME AGAIN - THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY more staff for you spa please
• NUR AQILAH (10/5): AMAZING STAYYY - THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY NO
• Suzana (10/5): -
• cheah (10/5): -
• Kisaander (8/5): -
• Stein (5/5): Great staff but everything else average. - Friendly and action oriented staff. Organized for me to move to a room on the 2nd floor where AC worked properly. Never ever book a high floor. AC simply does not work. My room on the 5th føoor had no proper AC. Breakfast ordinary catering towards Asian clients. Carpets on the floors are digusting with filth and ingrown dirt.
• Parthiban Yesaiah (1/5): - I get room not I booking
• Wee Hern (7/5): Tanjung Balai Karimun stay - the spacious room, the spread of buffet breakfast I do observe 1x insect (similar to a cockroach) at my room, bedsheets have stains and floor tiles at gym and swimming pool protrude out, which need to be replaced!
• Ruben (8/5): Very good -
• Hafiz (9/5): Superb -
• Ahmad (8/5): Very good -
• Ahmad (8/5): Very good -
• Hamidah (10/5): Exceptional - Nice No
• narasimmahraor (4/5): "Disappointing stay with poor service and uncomfortable facilities." - Review for Hotel Aston, Karimun Island (2 nights, 3 days stay) I was very disappointed with my stay at Hotel Aston in Karimun Island. The air conditioning in the room was not functioning properly, making it uncomfortable throughout the stay. Room service was extremely slow—orders took far too long to arrive. The bathroom shower area was also poorly maintained and clearly hadn’t been checked before our arrival. To make matters worse, the receptionist was not welcoming at all—no smile, no warmth, and it felt like we were more of a bother than valued guests. First impressions matter, and this really set a negative tone for the rest of the stay. For the price and the reputation of the Aston brand, I expected much better service, hospitality, and room conditions.
• Nur (7/5): Good -
• Benjamin (6/5): one - Room are big enough . better maintain of the toilet and shower room
• Evgeniia (6/5): Short staycation in Karimun! - Very nice swimming pool and area around it. The Japanese restaurant on the ground floor serves fantastic food. Room was spacious and the room service changes the beddings everyday! Hotel workers are very attentive and responsive. Poor choice of fruits or dairy products for breakfast, only heavily fried food remaining from the previous evening. The shower gets flooded, and the sewage system is very noisy. Insects in the room. No window in the room. Workers speak very limited English, we had to use Google Translate.
• Sahab (8/5): Very good -
• Elangovaimani (8/5): The Breakfast area they should have the house fly electric detector . While having food so many hous - The Breakfast area they should have the house fly electric detector . While having food so many house fly. Nil
• Muhammed (1/5): Bad - Toilet was wet due choke
• Zamran (10/5): Exceptional -
• Adie (8/5): satisfactory - Room cleanliness Location from ferry terminal
• Chandran (4/5): Disappointing -
• Salwanis (8/5): Very good -
• Mareneni (10/5): Exceptional -
• Moorthy (5/5): Passable -
• Billa (8/5): Very good -
• Addin (10/5): Exceptional - Clean
• Sunil (7/5): Fair stay and value for money. - Location seems better as compared to other hotels Maintenance of rooms
• Desmond (10/5): Exceptional -
• Asongdonmalik (7/5): Good but need improve - Location & Name of Brand housekeeping and maintenance
• Syed (5/5): Passable -
• Burnjoker (8/5): Very good - Location,staff No Netflix Renovation going on some noise
• Sunil (8/5): Very good - Hotel is good looking at the city. Bugs in rooms and outside view from room
• Leo (7/5): Good -
• Amirah (2/5): Worst experience in the “best hotel” in Karimun. - Near department store and eatery. - Room Service: Requested for 2 extra pillows at check in, but they were never sent to the room. Called to ask for tissues, but had to ask housekeeping ourselves. Not sure where the menu for ordering room service is. Other room guests leave plates in the corridor and those are not cleared until days later. - All smoking rooms: The smoke comes in through the aircon the whole day. It’s very suffocating and the secondhand/thirdhand smoke has triggered my asthma. Hotel should have non-smoking floors. - Not soundproof: Complained about the neighbours having karaoke party a few rooms down, but nothing was done. Live band playing on the 7th floor could be heard loudly from 5th floor, past 10pm. When we called reception, they said the band was practicing for an upcoming wedding. - TV Channels: TV channels are mainly local, anything else is bad quality. - Leaking: On 2nd morning here, the sink pipe and shower head started leaking, and the aircon was leaking near the wall. Friend in other room had wet floor upon check in.
• Rizanna (9/5): Superb -
• Sarinah (9/5): Superb - There is 1 staff name EVI I was fuming mad really My anger was at the optimal Level due to mix up of the Other booking with other company She was cool in explaining to me Of the whole eposide and why it had happen Being in THE SAME WORK FORCE She did her job super good we conclude the episode by Saying sorry to each and say till We meet again It was so sweet Tq None so far We did not take photo
• Mohd (8/5): Very good - 1) Breakfast varieties too little. 2)The lift was so slow. 3) There’s mosquitoes in the room. My youngest daughter got bitten.
• Siti (6/5): Pleasant - The room is big Amenities were not enough. Toilet could be clean better. Lodged a complaint about another room being very loud and noisy but not sure if anything was done about it.
• Ivan (10/5): Exceptional -
• Burnjoker (9/5): Superb -
• Asongdonmalik (7/5): Good -
• Chandra (7/5): Good -
• .16638 (8/5): Very good - Very large room and bed. Air conditioning not cool enough.
• Poovarasan (10/5): Exceptional -
• Poovarasan (10/5): All good - All good All good
• Poovarasan (10/5): Exceptional -
• Stephen (10/5): Exceptional -
• Qi (9/5): Superb -
• Mohamad (8/5): Very good -
• Asongdonmalik (7/5): new room new smell of bed and new smart tv - new look of room ... & new smart tv with a lot of channel slow respond for any complaint especially a maintenance need many time to call 4x (23/2/2024) regarding wifi connection lost
• John (8/5): Overall, good value for money, with large bed-rooms, modern bathrooms. - Choices for breakfast were ample and where required, hot. Service was prompt when ordering from the "eggs cook". The young lady with glasses attending to guest requests was polite, efficient and a pleasure to interact with in the breakfast area. An excellent choice of employee at the hotel Toaster in the breakfast room was typically slow to toast the bread. This is not uncommon in hotels I have visited.
• Asongdonmalik (7/5): Please change or advice ur reception staff to learn a smile - Location and Prestige Brand (Aston) Under Renovation 4th Floor very noising early morning 7am & room meals order 11:00am and meals delivered to ur room on 13:00 pm with reason forgot my order so stupid.
• Azmix (8/5): Very good -
• Siti (10/5): Exceptional - Aston Hotel is clean and has high standards. The staff is accommodating.
• Rebecca (8/5): - Newly renovated. Just opposite Padimas supermarket. McDota and KFC 5m walk
• Aron (8/5): Very good -
• heroyan1388 (4/5): Poor experience with counter staff - Negative experience with a particular counter staff member, a young, skinny gentleman wearing spectacles. We have approached him a few times for hotel transportation to city area, his response is always that the driver is away fetching customer. We have provided feedback that the in room TV reception is poor and requested for a technician to fix it, and waited for the whole night, but no one shows up, which I suspect the same chap didn't get the technician to attend to us, given his poor services.
• Aiman (10/5): Excellent - Good Nothing
• Lim (5/5): Passable - No toothpaste & hair dryer in the room Door also spoil
• Juneed (5/5): Passable - Tv channel only The chair is my mum room broken. Lucky she didnt seat on that day fpr prayer otherwise will hospitalise. Secondly they give us renovation room just completed till my room blackout when we late check in. The mini fridge, sofa and lining is dirty..
• Kaliyaperumal (5/5): Passable - Na Price
• Matthew (6/5): Pleasant -
• Zarina (10/5): Lovely place - I really like overall the hotel especially the room really comfortable. Nothing
• Lim (9/5): Superb - Near to eating place n shopping area. Not near the sea.
• Danny3236 (6/5): Balai short trips - Aston Karimun Balai …not bad but due there’s some renovation going on ..so expect noise..there’s swimming pool , ktv , live band(start 2200hrs local time)spa , massage as well gym . Breakfast included in the booking , ok have different foods daily . Opposite hotel have one department stores , fast food nearby . Next to hotel stalls selling bak ku teh…nice..but got to go early..operating time 0700-1300 only and on 1st come 1st serve basis . Business very good with local Chinese . Population seems a lot of Chinese witch sells provisions shops, seafood restaurants as well zi zhar stalls . Ferry terminal rather small..infact balai now is 10years behind Batam . If one wants to relax nd like kampung style can go balai..not so commercialized as Batam . From sin only 1 ferry daily so expect to spend 1 night in balai .
• Vishnu (10/5): Exceptional -
• Nadarajan (8/5): Contable place - Breakfast very nice. Service very good. Room very nice. Wifi need chance everytime when move other place at hotel. Water at room not very good.
• Shri (6/5): Pleasant -
• Manjit (6/5): Pleasant - Okay 👌
• Tab (9/5): Superb -
• Shamsuri (10/5): Exceptional -
• Asongdonmalik (6/5): Pleasant - Reception staff Room Cleanness ...blanket ... Toilet stink
• 140tizianor (2/5): DISGUSTING - ⚠️DISGUSTING DIRTY HOTEL⚠️ I've spent this time two nights in Aston Karimun and is the most disgusting hotel where i've ever been. Even if i choose for a suite that by logic shoud be a bit better than any standard room, the difference is only on the dimesions. The room was old, poorely maintened, smelly and dirty as i never seen anythig like this before. Marking of water infiltration and mold everywhere. Bathrom with mold and hair everywhere. First night i woke up in the middle of the night with a cockroac that was runnig on my left arm (hotel is full of cockroac and rats especially the restaurant at 7th floor where rats freely runnig out and in from che chitchen). I killed the cockroac with one of the bed pillow and i left the pillow dirtly on the room table. The day after housekepper move it back to the bed without even change the pillow case. Second night, i make fall my phone charger and roll almost under the bed, when i bend over to collect it i seen something under the night table. Was a USED CONDOM together with dust, spidernet and cockroachs dead...... I went to the reception to asking for another room and after seen the pictures the guy say: Sorry i will send you the housekeeper. After 10mins of arguing he decided to gime me another room. We went to 3 different room.....all exacly the same....the only difference was that we didn't find any condom spreaded around. We went also to my room togheter with the maintenance guy and the receptionist that at this point was speechless and only apologize for the issue. I do not use to write any bad review becasue anyone in this world can making mistake so my bad experince cannot causing bad consequences on someone else business. In this case different story, here we are talking about serious helth issues. I will post this review attaching pictures on every single web site that i know. This structure MUST change trend, is unacclettable carrying business playing with customers helth.
• Welly (3/5): Poor -
• Welly (4/5): Disappointing -
• Anonymous (4/5): bad experience - disappointed, far from expectation hygiene n cleanliness, especially for towels bad smells
• Loh (8/5): Chill weekend away with friendly people and great experiences. - Staff were super friendly. Amazingly helpful and kind. Loads of food options available around the area. If not, the hotel provides complimentary taxi service which is so helpful in getting around! There's a department store in the same carpark as the hotel where you can buy snacks, water, beer if you want. A/C in the room was a dream after the weather outside. Facilities are a bit dated but ok. Fridge in room didn't work. Wifi was a bit slow but usable. The TV had ok channels but as it was a satellite TV, signal was low and had unsynced audio and video. Still great for an easy watch after a long day outside. Pool was small and filled with families (all still having a great time) so it was not for us.
• PeterT4960 (8/5): ASTON KARIMUN HOTEL. BALAI. KARIMUN. INDONESIA - This is being rated as the BEST Hotel in Karimun, with a 4* rating, and without doubt it is !! The staff are Very helpful. Polite. Friendly....Many facilities available ; Spas. Massage. Music Lounge. Gym. Pool. Sky restaurant/bar.....The rooms are well kept and well provided with coffee maker. Toiletries. Led TV (Satellite network). The bed and bedding are clean and comfortable. There are 4 types of rooms (Standard. Deluxe premier ...) and room price includes B/F for two. The Buffet B/F is acceptable, relative to room price ! The location is Good, away from Main street. A hugh Dept Store, Padimas, just opposite the hotel, and many Good eatery few minutes walk from hotel. The hotel also provide FREE Transport to/fro FERRY Terminal !! WARN: Few hotels under "Marimun", so Ensureit is "Aston Marimun" when Book Via internet platform !!
• Raj (9/5): Superb -
• Somasundram (8/5): Very good -
• Kevin (7/5): Good -

Photos