The Imperial Hotel

Location: No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, my

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Safety deposit box
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Invoice provided
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request

Rooms Available

• Premier Room, 1 King Bed, City View

  1 King Bed

  Overlooking the city

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Electric kettle and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Toilet paper
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Family Room

  Providing free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

  Max Occupancy: 6 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Single Room without Window

  Modern, air-conditioned rooms featuring a flat-screen TV, an electric kettle and ironing facilities. The private bathroom comes with hot shower facilities and a hairdryer. These single rooms do not come with windows.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room without Window

  Modern air-conditioned rooms feature a flat-screen TV, an electric kettle and a mini-bar. Ironing facilities and a personal safe are included. The private bathroom comes with hot showers and a hairdryer. Fitted with a queen-size bed, rooms do not come with windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe King Room

  Modern air-conditioned rooms feature a flat-screen TV, an electric kettle and a mini-bar. Ironing facilities and a personal safe are included. The private bathroom comes with hot showers and a hairdryer. Fitted with a king-size bed, rooms come with windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Geok Choo (9/5): -
• Shahrulshah (3/5): -
• Valley (1/5): Terrible experience. - Terrible front desk service. Not friendly At all. Just because of the deposit of rm50,force customer to pay Only by cash！！！ No cash No Talk. Why can't just pay by credit card or touch n go？ Now is already ALPHA generation please！
• Habibah (1/5): the staff also bad - everything bad no parking and room no aircon
• Tsujimura (9/5): -
• lokman (7/5): -
• aiwen (8/5): -
• Sook Fern (8/5): -
• Maznah (7/5): -
• Kangqi (10/5): -
• Lilian (4/5): Bad sound proof, location is good only. Won't stay anymore. - Location and the water flow is strong Very bad sound proof, can hear people talking, closing door, water flow at bathroom. And the bed is soft.
• Huichun (8/5): -
• Huichun (8/5): -
• Yih Chong (10/5): - Near many shops. Location is good. The room is large enough for four, with nice toilet
• James (9/5): Excellent stay, very easy to get foods and groceries by walking distance. - Very clean facilities. Room space was nice. Very convenient to get groceries since 7-11 is just beside of the property. Some small parts may need to take care, such as broken toilet roll, stains tower and un-arrange furniture.
• Bukhari (5/5): Overall moderate but I don't like room having a window but without any view - Behind viral location like coffee kluang, kluang riverwalk and market I don’t like rooms that only meet the requirement of having a window but without any view. Yes, I did book a room with a window, but please don’t give me one where the view is blocked by a building
• RosAR (8/5): -
• RosAR (9/5): -
• theasihan (5/5): - Location, cleaning Western toilet space.. Narrow.. And difficulties to used
• Lucas Goh (9/5): -
• ANDIEKA (9/5): -
• nor locshini (8/5): -
• Mohd Ridwan (10/5): -
• Ee (7/5): Good location with friendly staff - Bed is comfortable with extra pillows provided No toilet at lobby Limited free parking
• Bernice (9/5): Good value for money for a short staycay. - Location was strategic and staff were friendly and helpful. Keep it up with the smiles. Room was conducive and relatively clean and basic needs were provided. Probably the room lights can be brighter as I find it a little hard to see due to the dimness. It would be great if the lights are replaced with brighter lightbulbs.
• Yuzhe (7/5): Good choice in Kluang - Town Center with walkable distance to anywhere A bit old building and facilities
• Py (9/5): Superb -
• Syuhaimi (10/5): Beyond my expectation - The hotel has no facilities but a lot of food outlets nearby... 7 eleven is nxt to the hotel. There is McDonald and Domino Pizza opposite of the hotels. Maybank across the street... 5 mins walk to Kluang Railway Coffee... The room i stay is clean, the bed is comfy. Lift in the hotel. The hotel staff and security staff is very friendly.... he is there to safe guard the guest vehicle and advice us to lock and don put any belongings in the car or motorcycle... will book the hotel again if i visit my relative at Kluang. Nothing.
• Kok (8/5): Very good - Location was good, as in the middle of the town with nearby Kopitiam . Lack of car park.
• Fong (8/5): Very good -
• Faez (9/5): Superb -
• Airul (5/5): Decent but comfort at bed needs to be improved - Location, next to 7-eleven, security guard took his job of guarding your car seriously, generally all staff are great, very decent amenities and service provided considering the price. Aircon underpowered (room is hot), can hear traffic as if i don’t have windows, pillows are so hard to a point they are uncomfortable.
• Dhevanantharaj (10/5): Exceptional -
• Nur (10/5): Exceptional -
• Chiew (7/5): Good -
• Muthuvel (10/5): Exceptional - The room was spacious. It also clean. Really satisfied.
• Quee (8/5): Comfortable - Near to town centre. Nil
• Wong (7/5): Good -
• Hayati (1/5): Bad -
• Meena (5/5): Passable - location noisy.. slamming of doors and people talking can be heard in the room.
• Zubaidah (10/5): Exceptional -
• Nur (8/5): Very good -
• Poh (9/5): Superb -
• Joon (9/5): Perfect Stay at a small town - The room was great
• Christine (6/5): Can consider the property for its location and staff. - Location and staffs Could hear what’s going outside or next room. The towels provide had used past their time . Run down and outdated furnitures .
• Falin (9/5): Superb -
• Aminah (9/5): Perfect - Good value for money
• Kenny (3/5): under expection - good location the metal installed in the floor before the toilet seems like broken and sharp, it is dangerous for kids or old person.
• Almanifi (8/5): Good - The place was clean and comfortable
• Sumathi (8/5): Very good - Near to all the facilities Parking is a problem
• Zam (8/5): Very good - The water heater seems to not working well for the shower. Everything else is fine.
• Subramaniam (9/5): Good - No breakfast served or offered Non
• Nor (7/5): Good -
• Fadzlee (6/5): Pleasant - The location is good. The hotel infrastructure was old and fittings are outdated not properly maintained.
• Nur (10/5): Happy - The price Parking :( Difficult to find park when reserved parking is full.
• Suhaimi (7/5): Good -
• Quee (8/5): Very convenient location - Clean and comfortable None
• Chee (6/5): My 2nd stay. Average. The room took long to cool down, given the hot weather. - My 2nd stay. I booked 2 double rooms. Given the 3rd level as requested but the room was easily warmed up, maybe was on top floor. It took the air-con long time to cool the room. The table space in my room was very limited. The wall space below the TV could put in a side table or build-in to the wall. Because the other room has a long table on full stretch of the window side. Warm room, that took long to cool down.
• Syaz (8/5): Very good -
• Nuratikah (8/5): second time staying here. will repeat but will ask for a different room. - the location is great. easy access to anywhere and the room is comfortable. bed can fit 3 adult but its a tight fit. have 7 eleven next to the hotel in case you want to buy any snacks. the hallway smell kind of like pee. there's a very noticeable stain on the sofa inside the room.the ceiling also have some holes.
• Hock (9/5): Superb -
• Mdkhairudin (9/5): Superb -
• Benny (6/5): Pleasant -
• Marvin (9/5): Superb - Comfortable beds, rather quiet environment. Clean room Towel smell of bleach
• Izwan (10/5): Exceptional -
• Zulkifli (7/5): Good -
• Siti (10/5): Exceptional -
• Andrew (7/5): Pleasant stay and accessible to many eateries, malls and Gunung Lambak - It is 5-min walk from the Kluang train station. Popular eateries and malls are within 10-15 min walk. nil
• Suhaimi (10/5): Exceptional -
• Syafiq (4/5): Disappointing - The cleanliness can be improved. Stuff from previous guest is still therr when i check in.
• Wan (2/5): Very poor - No breakfast
• Kathryn (7/5): Good - Value for money and staff were pleasant and helpful Payment to be made at counter instead of deducting from credit card
• Sani (7/5): Good -
• Chow (10/5): Good - Comfort and service No hairdryer
• Sabit (9/5): it was pleasant and comfortable stay - it in a central location with all round amnesties Some window did not lock because the locking mechanism were missing
• Chee (10/5): Convenient and worth the price - Within walking distances to many popular places. Nice and comfortable room. Tidy and clean room, friendly staff and fast check in process. Nil
• Lim (5/5): Passable -
• Lai (1/5): Lousy hotel - Nothing No free parking. There are only 2 lots for hotel guests. Always parked by the same car which I believe belongs to the hotel staff. No proper housekeeping. There is a piece of bread underneath the bed during my 3 days stay at room 305. Internet connection was cut off at about 9am on the day of check out. Indicating to us to check out early.
• Terry (9/5): Superb -
• Thum (9/5): Superb -
• Shanthi (9/5): Best Hotel to stay in Kluang - Overall the hotel cleanliness and the staff are friendly. Nil
• Nor (8/5): Very good -
• Noraziz (9/5): Superb -
• Janelle (7/5): Ok - Good location, near to shopping mall & food Small room, no mini bar, no chair for desk & have to eat dinner on bed. 2 strand of hair on pillow & multiple hairs on toilet floor. Wifi connection non existent for my room 3A. No rubbish bin in room (only toilet got bin)
• Ann (8/5): Strategic location in center of Kluang - The room was clean and quite spacious. The shower was very nice, and the bed comfy. Strategic location close to eateries and malls The pillows were rock hard and massive. Too bad since the bed itself was comfy. Lightning switch very only at the main door, would be convenient to have them next to the bed. The staff wasn't really friendly.
• Mee Choo (2/5): - The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
• Dynamic (7/5): Good -
• Mohd (7/5): Good -
• Alanokm (7/5): Good - Location is fantastic Parking. All outdoor and only 3 belongs to hotel while rest are public. For public, you will need Parking coupons.
• Mir (5/5): Passable -
• Geetha (7/5): Good -
• Lisa (1/5): Bad -
• Hikmah (8/5): Very good -
• Koh (8/5): Very good -
• Kaldip (10/5): Exceptional -
• Syafiqah (9/5): Will repeat to stay here whenever come to Kluang - Super friendly receptionist. Clean room. Affordable. Limited parking
• Zulaiha (8/5): Very good -
• Hock (7/5): Good - Location. Toilet is very small.
• Aifaa (10/5): Exceptional -
• Zulina (8/5): Staycation in Imperial Hotel Klluang - The location of the hotel👍

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