SpringHill Suites by Marriott Dallas Lewisville
Location: 720 East Vista Ridge Mall Drive, Lewisville, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Comforts and Convenience
Located in Lewisville, SpringHill Suites by Marriott Dallas Lewisville offers a blend of modern comforts and convenience. The hotel features air-conditioned rooms with free WiFi, a fitness centre, and an outdoor swimming pool. Each room is equipped with a flat-screen TV, a desk, and a coffee machine for a comfortable stay.
Business-Friendly Amenities
Ideal for business travelers, the hotel provides a business centre, an on-site ATM machine, and facilities like a fax machine and photocopier. The friendly staff at the reception are also available to assist guests with area information, ensuring a productive stay.
Nearby Attractions
Conveniently situated near popular attractions, guests can explore Historic Downtown Plano and American Airlines Center, both just a short drive away. With Dallas-Fort Worth International Airport in close proximity, SpringHill Suites by Marriott Dallas Lewisville is the perfect choice for your next stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Lift / Elevator
- Express check-in/check-out
- Fax/photocopying
- Non-smoking throughout
- Shared lounge/TV area
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Charcoal grill
Rooms Available
-
Two-Bedroom Suite with One King Bed, Two Queen Beds and Trundle Sofa
Max Occupancy: 9 (9 Adults)
-
King Suite with Roll-In Shower and Trundle Sofa - Mobility Access/Hearing Accessible
Max Occupancy: 5 (5 Adults)
- Hearing accessible
-
Queen Suite with Two Queen Beds and Trundle Sofa - Hearing Accessible
Max Occupancy: 7 (7 Adults)
- Hearing accessible
-
Queen Suite with Two Queen Beds and Trundle Sofa
Max Occupancy: 7 (7 Adults)
-
Queen Suite with Two Queen Beds and Bathtub - Mobility Access/Hearing Accessible
Max Occupancy: 7 (7 Adults)
- Hearing accessible
-
Family Two-Bedroom Suite
Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite provides air conditioning, a coffee machine, a seating area, a wardrobe, as well as a flat-screen TV with streaming services.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
King Suite with Trundle Sofa
Max Occupancy: 5 (5 Adults)
-
King Suite with Roll-In Shower and Trundle Sofa - Mobility Access
Max Occupancy: 5 (5 Adults)
-
Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Suite, 2 Bedrooms
2 Double Beds
Layout - 2 bedrooms and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, Multiple Beds (Hearing Accessible)
2 Queen Beds and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)
1 King Bed and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)
2 Queen Beds and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
King Suite with Sofa Bed
Providing free toiletries, this suite includes a private bathroom with a walk-in shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Queen Suite with Two Queen Beds
Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Queen Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
Offering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a coffee machine, as well as a wardrobe.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
Queen Suite with Two Queen Beds, Sofa Bed and Tub - Mobility and Hearing Accessible
Featuring free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a toilet with grab rails.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
King Suite with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible
This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a roll-in shower.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Hearing accessible
-
King Suite with Sofa Bed and Roll-in Shower - Mobility Accessible
This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a roll-in shower.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
Guest Reviews
- Al Habsi (9/5): -
- Monica (10/5): - The staff was super friendly- everything was nice. I have no complaints
- Janeth (6/5): We were promised a credit, still have not gotten and manager was supposed to call - Lots was wrong in our room. Manager said he would credit us even though I was not asking for that. Still no credit. Broken room shade, bathroom door would not close, room charger ports did not work, something seemed wrong with air - would not go under 72
- Mya (6/5): -
- ΣΠΥΡΟΣ (2/5): -
- Muschalek (10/5): Great! - Very nice and clean! Only complaint is the elevator was soooooo slow, other than that it was perfect!
- Greg (7/5): Clean for the price - Spacious rooms Staff was friendly Through booking and on company website states that the hotel bar is open Monday through Saturday 5p-11p Bar hours were confirmed at check in. Bar was not open the entire length of our stay and when questioned was told it isn’t open.
- Naveen (8/5): -
- Karen (8/5): Enjoyed our stay. We would stay here again. - The room was spacious and comfortable.
- Candice (9/5): -
- John (10/5): -
- Hieu (9/5): -
- SHIBU (9/5): -
- Yolanda (10/5): My experience was absolutely wonderful! - Very convenient, clean, friendly, and efficient There wasn’t anything I disliked.
- Yolanda (10/5): -
- JOHNNA (9/5): - Clean, very nice room design, amenities. I left a mirror in the room at check out and went back a couple hours later to try to find it. Staff wasn’t interested to try to help.
- Marin (9/5): -
- Conar (8/5): Nice place to stay - It was a nice, clean place to stay. Room was huge with a nice layout. No complaints
- Carlos (9/5): -
- Carole (10/5): Staff were very friendly and helpful. - Beautiful property. Spacious rooms and comfortable beds. Loved that the toilet and shower were in seperate rooms and had a large closet
- Samuel (9/5): -
- Heidi (10/5): Short stay at this hotel but accommodations were great - Everything was fine N/A
- Jessy (9/5): - Bathroom One of the elevators didn’t work to go to first floor.
- Natalie (10/5): -
- Johna (10/5): - Very nice clean and modern hotel. Our room was great , comfy bed and very clean rooms
- VERONICA (10/5): - Great location, very friendly staff. Our room was big with lots of space. It was updated and very clean.
- Dilek (10/5): -
- Shavon (2/5): - While I was in my room asleep a couple walked in with a front desk worker who stood there and asked me my name. When I got dressed and went downstairs and expressed my displeasure in the absolute unprofessional situation, the front desk called the cops. The cops favored my side and after working 12 hours, no sleep and working another 12 .. I went to my room and slept and then got out of there and won’t return.
- Michael (10/5): Pleasant Stay - Clean room, friendly staff, well stocked breakfast bar.
- Keith (10/5): - Very nice and accommodating front desk staff!
- John (10/5): - I like the cleanliness of the hotel, the warm breakfast, and the friendliness of the staff.
- Amanda (10/5): - .
- trulik (10/5): Comfortable experience - Our room was very comfortable and we enjoyed the pool twice a day.
- Machelle (10/5): - Everything was great. Room was clean, staff was fabulous, great atmosphere.
- Kristin (10/5): - We always stay at Springhill Suites when we are in the DFW area. It is clean, service is great and the breakfast is always satisfying. It is a consistently nice hotel for a great price.
- Brian (8/5): - Elevator has been down for some time but other than that, the facility was clean and well kept
- TLBowman (10/5): What happened to the "Impressive Hotel and Awesome Stay" SpringHill Suites? - TripAdvisor will not allow me to write a separate review of this hotel, therefore I will paste my prior review at the bottom of this one. This review will be one of the hardest that I have ever written due to the fact that I left a five "star" review of this hotel back in 2023. This time, however, there was nothing five star about it. I generally try to give both positive and negative aspects in a review, I am struggling to find any positive this time. I was in room 523 - the family suite for myself, my friend, and three of my grandchildren. We were traveling to Dallas to meet my son and his daughter - also my grandchild - for the three day weekend. I had stayed at this hotel previously and given it a outstanding rating. I checked in via the mobile app on Friday, August 29th. Upon arriving at the hotel I was given my cards. I got into Dallas a bit later than I had anticipated due to heavy traffic and rain so I didn't spend a long time in my room after checking in since we wanted to get ready to go out to dinner. Basically I just placed our things on the beds, dressed, and left. (I want to stop here to state that this was my first time staying in a family suite. I had tried finding photos to give me an idea of how the bed configuration was. The room has three beds, a couch, and a trundle that pulls out from the couch. There are two queen sized beds and one king sized. There is a bedroom that is separate from the "living room" and the other bed. I had thought that the king sized bed would have been in the bedroom - but it was in the larger living room/main area and the two queen beds was in the separate room. I am not complaining about that aspect. I wish that Marriott would place that information on the room description, however). We were gone to dinner for about two to two and a half hours. When we got back to the room is when I found that the carpet was soaked from the closet to the wall past the AC. It was absolutely drenched!! I called the front desk and was immediately put on hold. While on hold I was placing the clean towels on the floor to mitigate how far the water could advance into the room. I was on hold upwards of five minutes. I hung up. I called back. Once again, I was placed on hold. Again, I was left on hold this time over five minutes. I hung up and decided to just go to the front desk thinking that they must be very busy and I would just wait in the line. Imagine my surprise that there was absolutely no line at the front desk. The agent was there marking on some papers. I told him what the issue was and he told me that he could not move me (I didn't ask him to nor did I in any way insinuate that I wanted to be moved) nor did he have anyone to fix the issue. I asked him to please send someone to the room the next day so that the issues could be fixed. I went back to my room and we all went to bed. Sometime in the night the AC stopped working. The next morning (Saturday) we all went down for breakfast. After eating I stopped at the front desk to ask when the maintenance person would be at my room to fix the AC and dry up the floor. The front desk agent knew nothing about it. Despite the person from the night before assuring me that he would leave a message. She said that she would call someone to fix it. We all got ready and left. We were gone for about three to five hours. On our way to the elevator to leave we noticed that housekeeping was on the floor, I naturally assumed that they would service the room while it was being repaired. We got back later and not only was the floor still soaking wet, the AC was still not working, the wet towels were still in the room, no fresh towels had been left, the trash had not been taken and the beds were still unmade. In other words - not a single person had entered that room in the length of time that we had been out of it. I called the front desk and asked why my room wasn't cleaned and why the maintenance had not fixed the AC. She said that she would send someone, "right up." Thirty minutes later, housekeep showed up. I asked for five towels, wash cloths, hand towels, and a bathmat. I didn't count them right then. I should have. I was given three towels, three wash cloths, two hand towels and no bathmat. I went to the front desk to get the correct amount of what we needed. While there I saw whom I thought was the maintenance person and asked the front desk when they would fix the AC. The room was very hot by this time. I was told that they were on their way right then. Nearly 45 minutes later - they arrived. He brought a blower and was able to fix whatever was wrong with the AC. I asked him what could have caused the carpet being so wet and he said, "the rain." Wait a minute. How in the world would rain impact a CLOSED window in a room? And why was my room the ONLY one impacted? I am not buying that excuse. On Sunday we had another long day planned. Upon leaving I saw housekeeping on the floor but this time I was more proactive and went to them asking for towels, an extra blanket, and trash bags. Also of note, while there is one extra blanket, sheet and pillow in the closet, that is not enough for the room. The trundle and couch both needs their own sheet and blanket. I used a pillow from one of the other beds for the trundle. Also room related: The bath room is a split concept meaning that there is a toilet and small sink in one one with a sliding door and the shower with the large sink in a different with a sliding door. Both of these are in the main/common area of the room. The door to the shower room would not lock and it is off of its track on the bottom - that could be a safety hazard and I did mention it to the maintenance person but I have no clue if he heard me or not . The door to the toilet room would roll backwards if it wasn't locked. The lock on that door is too close to the handle because every time one of us locked it - we would hit our fingers/hands on the handle because of how it locked. The main entrance door to the room has a metal mechanism to keep someone from entering the room - which is fine but it sticks out too far and I hit my shoulder on it more than once. The wood veneer on the toilet room kept coming off and hitting us on the head. It didn't hurt - it was just annoying. The power outlet on the desk does not work. I travel with a laptop and I had to run its power cord to where the two queen sized beds are. The room requires that a card - it doesn't have to be a room key card - for the power to be on. That's not a big deal and I am used to that from being on cruise ships. I used my Starbucks card in the slot so if you don't have a extra card key - any card will or should work. The family suite is HUGE. There was five of us - and we never felt like it was too many people. There is two TV's in the room - one in the main area and one in the bedroom. By Sunday the floor had dried out and the AC was working again. We checked out Monday morning. The hotel was quite busy during my stay but for some reason only one elevator worked all the time while one only worked part of the time, which meant long waits for the elevator. We ate breakfast every day at the the hotel. It was ok. I am limited to what I can eat but the kids (just like last time enjoyed the Texas shaped waffles). The fridge in the room kept everything cold - maybe too cold. My protein shakes froze - but that's not an issue. They thaw really quickly. I will state that every employee that I interacted with was very nice. I just do not comprehend what happened to the quality that I know SpringHill Suites are accustom? I called Marriott today and told them about what had happened. Once someone responds I will post that update. Suffice it to say, I won't be staying at this property again. Just too much went wrong. ****Old Review: This has to be my favorite SpringHill Suites EVER. Each staff member that I encountered was very nice and helpful. I had 3 rooms: 508, 609 and 615. All three were near perfect. The only issue with 609 was the shower gel, shampoo and conditioner were out. It was not an issue since we always bring our own. The kids enjoyed the outdoor pool. You will have to ask at the front desk for pool towels. I didn't try the breakfast as I have specific dietary requirements, however, my children and grandchildren did and they said it was really good. I did try the coffee and it was great. I don't recall seeing any sugar substitutes but I bring Stevia with me, so again not an issue. I would like to see all Marriott properties start carrying fat free/sugar free creamer. In the meantime, I again, bring my own. The rooms are HUGE! These are the biggest rooms that I have ever stayed in. They were clean and well cared for. The beds were awesome. The grandkids loved the trundle under the couch. I really can't say enough about this hotel. It's in a great area right off the interstate and has several restaurants nearby. I will absolutory stay at this location again the next time we are in Dallas.
- Iris (10/5): -
- Diana (10/5): - Good hotel
- Jenifer (9/5): -
- LaVenia (10/5): - We will definitely stay here in the future!
- Diamond (10/5): -
- Elizabeth (3/5): It was ok - Location
- Kathleen (10/5): Very nice hotel - Very nice room, quiet area, clean room, com bed. Used the workout room- one tread mill needed attention & the water was empty, but other than that, it was good.
- Daniel (8/5): -
- TyKasha (10/5): Great Stay - Everything was on nice! Staff was very friendly and helpful! Nice location!!
- REGINA (10/5): -
- Francisco (10/5): - Good
- Kendy (10/5): Exceptional -
- Bret (9/5): Superb -
- LEE (10/5): - Great place to stay v
- Jackie (9/5): Clean and spacious - Clean and tidy. Our suite was very spacious. We liked that the toilet was separate from the shower. That helped with multiple family members using the space. We did have to walk down to request bedding for the roll out bed. That could be stored on the closet or mentioned at check in.
- Jenny (10/5): - I loved everything—the room, the very attentive staff, the peaceful and family-friendly atmosphere of the hotel. And the breakfast was amazing; everything was delicious, and they were always making sure to refill anything that ran out. We had an issue with the room’s air conditioning, but they changed our room as soon as we mentioned it at the front desk. Honestly, we were very satisfied with the service. I especially want to thank Diamond, who helped us right away after we told her about the air conditioning problem.
- Audiseshaiah (8/5): - On the day I checked in, I have received complementory water. the next day water was not provided and they asked us to purchase water. Water should be provided as its basic need. Apart from this, the experience is good.
- Keri (8/5): - We love the Springhill suites. They are spacious for our family of five. The only inconvenience we had with this particular property was there was only one elevator in-service during our stay which made for long lines at the elevator. If you wanna climb stairs that would have been good option. Hopefully it’s just a short time out of service. We really enjoyed our stay.
- Jeananne (10/5): - Everyone was very nice. Only 1 elevator was working, but everyone was good about it.
- Saad (10/5): - Great staff, easy check in check out, very clean rooms, and cleaning staff is spectacular.
- Mukesh (9/5): Superb - In a good location, hotel room was clean, plenty of breakfast options.
- Jon (10/5): - Our stay was wonderful and continental breakfast was great!
- Aricka (10/5): - It was great! Everyone was so nice and welcoming, the cleaning staff was so respectful and loved our kiddos, and the free breakfast was great and constantly being restocked. I highly recommend!
- KENNY (10/5): - Clean, easy check in & out
- German (10/5): - Very good
- Georgette (2/5): - The property itself was very beautiful and accommodating. The experience was awful due to my son's truck being stolen from the property. There were no cameras and the hotel is not responsible. Stay at your own risk. I will never stay again.
- Miral (10/5): - Excellent staff, very kind, courteous and responsive
- Juli (10/5): Exceptional -
- Francisco (10/5): - Good hotel and service
- Dennis (10/5): Dennis and Janet go to Dallas - The Springhill suites was very nice. I have to compliment the front desk staff who were very nice to work with. The only problem was that only one elevator was working and it was slow.
- Jeremy (10/5): - The rooms were a surprise
- Latonya (10/5): - Nice and clean
- Sheronda (10/5): Exceptional -
- andrewpX5396VZ (10/5): Awesome Service and a Chill Atmosphere - I had a great experience during my stay at SpringHill Suites, thanks in large part to Alicia at the bar. She was incredibly friendly, attentive, and made sure I was well taken care of. It’s clear she takes pride in her work and truly cares about the guests. Her warm personality and excellent service made my evening that much better. Thank you, Alicia!
- Mcclure (10/5): Exceptional -
- Danfeng (10/5): Exceptional -
- Scott (10/5): - If breakfast would have been available at 6:00am, this would have been a perfect stay.
- Kazhun (10/5): - Beautiful property, staff was very kind. The only downside is there is one washing machine and one dryer.
- Shanique (10/5): Exceptional -
- Leslie (8/5): Overall good stay it was clean and in a good location - Very clean and in a good location The breakfast was a little off. The eggs and oatmeal both had water in them and the hot food was not hot.
- VASAMAN (6/5): The Good and the Bad.... - I recently stayed at this hotel and I have mixed reviews as I look back at my stay. The couple positives were the complimentary breakfast each morning which was very adequate for all the guests. The bar was adequate and I really enjoyed speaking with the bartender during my stay. She (Beth) was very welcoming and took the initiative to have conversations with the patrons. My room was very clean which was nice. But I had a few issues that will be questioned if I stay at this specific location again. **My AC unit wasn't working the first day/night and the repair guy couldn't make it until the next day. So I slept in a pretty warm room that first night which was not ideal. They fixed the AC the next day but I wanted to be compensated in some way and one of the folks who worked at the front desk told me that I could have any snacks/beverages for free within reason throughout my stay and they were going to give me a specific amount of points on my account. Then I found out that another worker later that day told me that the person who promised me snacks/beverages throughout my stay (and she spoke to her mgr to confirm) meant only one item. I was disappointed in their lack of communication with each other. In the end, I wasn't promised what I was told. **My TV remote (Volume button) all of a sudden wasn't working and I had to take a couple meetings in my room and I had to eventually unplug the TV. **Even though I stated above that the hotel bar was nice, all the patrons were told that the bar wasn't open on Saturdays or Sundays which is to put it nicely, not ideal especially with business and vacation travelers coming and going and then you have all the professional sports going on. They need to hire another bartender to alleviate this. **The sink/drain stopper in my bathroom wouldn't stay open when the water was running. I had to keep the handle pressed down manually anytime I used the sink to wash my hands or brush my teeth. If I hadn't done that it would fill up very easily.
- Taren (10/5): - Close to a lot of places to eat. Clean.
- Nikita (10/5): - The staff was very helpful and very respectful.
- Susan (7/5): Good - Clean Breakfast starter to late
- David (1/5): Bad -
- Katelyn (10/5): - Great service!
- Mark (10/5): Exceptional -
- Sherpa789768 (10/5): All good. - The hotel is fine. Typical. Clean and fine enough. FWIW, Beth, the bartender cares. She makes all of these little “drinking buddies” (wine corks with faces) just to make guests interaction easier. Travel a fair amount and appreciate someone that can flex to the moment. While I sat here, she connected with regulars, families and just silly people that drink too much like me. Cheers.
- ernest (2/5): - Nothing
- ernest (10/5): - Nothing
- Mendoza (10/5): I love the place my kids love the breakfast we love everything - I love everything
- 516blainb (10/5): Beth is the BOMB! - The front desk employees are fantastic. Beth the bartender is the best!! She really knows how to make a guest feel welcome. I’m sad that I may not be coming back Dallas anytime soon because I would love to stay here and see her again to chat!! This hotel is great and Beth is a keeper!!!!
- Jen (5/5): Loved the room and the faciliy but worst customer service ever!!! - I really loved how spacious the room was. It was very clean. Loved the shower booth! Worst customer service ever! I do not remember his name but I checked in around 4pm on 3/5. He was an African American. I could barely understood what he was saying be ause the tone of his voice was so soft and hard to understand. I had to ask him to repeat himself. So I was frsutrated then he gave me a look for about 10 seconds and asked me Am I having a bad day? I was like wth what kind of customer service is this? He also never greeted me anything. So disrepectful and rude. He should mot be working in customer service. I really loved the room but he kind of run our trip. So sad he needs to be reteained or quit his job.
- Young (10/5): Exceptional - Everyone was so nice. The location was perfect for what I wanted to do in the area. The price of the rooms was reasonable.
- Hoff (9/5): Superb -
- Cole (10/5): Exceptional -
- Russel (4/5): Ant problems - The first room we were in was a king size room and very nice, however there were ants everywhere. The staff was very considerate and upgraded us to another room. Unfortunately, the ants had gotten into our suitcases and clothes by this time. The new room was nice as well but noticed that much of the decorative panel strips were coming unglued. The door to the bathroom with the tub did not want to open once I was in there. My husband had to force it open. It had come off of the track. At one point in our stay, we did not have water. We were not notified that the water would be off and that was a bit inconvenient as my husband was just getting into the shower. The breakfast was good, and the coffee was great.
- Jenny (10/5): - The front desk staff was very friendly and made me feel very welcome.
- Cierra (10/5): - Very nice hotel. And nice staff
- Robin (8/5): - So surprised to walk in & see how big the room was! Really nice!
- Linda (10/5): Excellent , they were kind and so helpful in our time of grief. - It was good, but wish it lasted longer. The breakfast had a lot of variety. Just lasted longer at least till 10 am.
- Verified traveler (2/5): Don't go to this hotel. - 1. No hot water in the bathtub. 2. The air conditioning and heater machine cover are broken, so the noise is so loud every time it operates that I can't sleep. 3. I made a reservation because breakfast was included when I booked a hotel, but the hotel said it was Christmas and there was no service.
- Luca (10/5): Good choice - Breakfast, cleanliness, location
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