Krystal Urban Cancun & Beach Club
Location: Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.
Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.
Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.
Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!
Important Information
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Free beach shuttle
- Comprehensive recycling policy
- Guest education on local ecosystems and culture
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Smoke-free property
- Pool umbrellas
- Wheelchair accessible parking
- Self parking (surcharge)
- Free beach shuttle
- Pool sun loungers
- Private beach nearby
- Banquet hall
- Eco-friendly cleaning products provided
- Recycling
- Eco-friendly cleaning products used
- Secured parking
- Wheelchair-accessible van parking
- Organic food
- Guest education on local ecosystems and culture
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
Rooms Available
-
Krazy Non Refundable (Free Beach Club Access)
2 Double Beds
376-sq-foot room, balcony/patio with city views
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
-
Standard Room, 2 Double Beds (Free Beach Club Access)
2 Double Beds
431-sq-foot room, balcony/patio with city views
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
-
Standard Room, 1 King Bed (Free Beach Club Access)
1 King Bed
431-sq-foot room, balcony/patio with city views
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
-
Krazy King Non Refundable (Free Beach Club Access)
1 King Bed
376-sq-foot room, balcony/patio with city views
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
-
Altitude Room (Free Beach Club Access)
1 King Bed
420-sq-foot room, balcony/patio with city views
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
-
Junior Suite, 1 Bedroom (Free Beach Club Access)
1 King Bed or 2 Double Beds
1076-sq-foot room, balcony/patio with city views
Layout - Bedroom and dining area
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Separate dining area
- Balcony or patio
- Free cribs/infant beds
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Bed sheets not available
Guest Reviews
- Isaac (9/5): -
- Ana Leticia (3/5): Bad experiencia! It look nicer in the app 🥺 - This is not even a 3 star hotel Location for my porpoise but not for Vacation time!
- Maria Paula (8/5): -
- Yolanda (10/5): -
- Mark (8/5): -
- PABLO (3/5): - La ubicación El hotel muy viejo, se oye lo que pasa tres habitaciones más allá, no hay artículos de aseo personal, el inodoro sin sanitizar, la mesa de trabajo si tienes que conectar un computador tienes que moverla a medio de la habitación. Y cobran como un hotel 5 estrellas. Calidad- precio pesima
- Rosana (9/5): Na - Todo Na
- Leandro 18 (10/5): - La ubicación es muy buena, cerca de los shopping Nada todo muy bien
- Brenda Daniela (9/5): - La atención del personal siempre fue muy atenta. La limpieza no fue muy buena.
- Marlyn (8/5): -
- Densmore (7/5): Apart from that everything else is good. - Love everything about the property And the front desk staff and the staff that meet us at the door. My only problem I had was when I wanted a spoon to take to my room because I wanted to eat something that I came with when I check in. There was a lady across from the front desk that served at the bar I believe, she would be the one who normally would gave you complimentary drinks when you check in wanted to charge for a spoon. Like what. Then I do believe breakfast should be included in the price when people are checking in at your hotel no matter what the price are.
- RONI (10/5): -
- Robin Enrique (10/5): Agradable confortable - El área social por mi hermano que estuve feliz y las habitaciones Por todo en general muy bien no hay algo que no me gustara
- victor (10/5): -
- Contreras (10/5): Excelente club de playa de 10 - La ubicacion del hotel esta excelente, la cama super comoda, la habitacion muy limpia, el personal muy amable, me encanto el hotel definitivamente si vuelvo a cancun me quedare ahi, si estas mas de 1 noche incluye el club de playa que esta fantastico hubo medio dia que no tuvimos agua, me hubiera gustado que nos hubieran avisado con antelacion del corte y cuanto iba a durar, o algun tipo de compensacion
- Yaisel (10/5): Calidad - Muy bueno Todo me gustó
- Maria (7/5): Bien pero les falta al servicio - La ubicación, las habitaciones son amplias Check in súper lento , que los que solo nos quedamos una noche no podemos ir al club de playa puesto que tienes que reservar temprano y no puedes ir el día de tu check out , en la recepción me dijeron que el parking me cobraría 30 pesos ( un día más ) por salir a las 17h y no a las 12:30 pero cuando llegue ahí me cobraron 68 pesos más y además súper lentos para abrir también, me dieron que fuera al día siguiente a preguntar pour un late check out ( no me importaba pagarlo ) en la mañana , fui a las 8 am y según que Ya no había cuando en hotel se veía solo , el Bell boy al final ni se ofreció a ayudar y se quedó ahí parado viéndonos , creo que en el servicio les falta mucho..
- Yuliet B. (9/5): - Desayuno buffet y club de playa Falta más servicio de transporte del hotel al club de playa
- Mauricio (10/5): Súper !!!!!! - En general todo, muy amable el personal las instalaciones muy bn adecuadas todo en general bn El restaurante tiene el menú muuuuyyyyyy limitado
- Chuy Leal (8/5): - El personal de la entrada Restaurante pedí un corte y no venía comp aparecía en la carta
- Alberto (6/5): Clean - Location Need more cleaning and
- Silvia (9/5): -
- Junior (7/5): -
- Junior (8/5): -
- Juan (9/5): -
- Guest (10/5): -
- Ciro Aimbiré (7/5): Hotel confortável, atendimento excepcional, mas o café da manhã não atende o padrão brasileiro. - O café da manhã é farto, mas muito diferente do que brasileiros estão acostumados. Recomendo fazer reserva sem o custo do café e ir para um Starbucks que é melhor. Vi numa padaria da cidade uma variedade enorme de pães, mas no hotel, apenas pão de forma. Poucas opções de frutas e frios. Café da manhã
- Tazagul (8/5): -
- Gabriel (6/5): - La atención de la señorita de recepción siempre con vista a los ojos y trato muy directo. Es un Hotel que le hace falta mantenimiento urgente los pasillos se ven ya muy cansados, los espejos de igual forma ya cuentan con mucha humedad lo que los hace ver en mal estado. Ángulos de la pared despostillados, falta pintura general en pasillos, cortinas sucias y en mal estado. El frigobar que estaba en mi cuarto no funcionaba tenía unos medicamentos que requerían de frio, pero bueno mejor me salí a conseguir hielo. Como Hotel de Paso esta perfecto, pero para una estadía larga no es viable.
- Ramos Medina (10/5): - Instalaciones No estar en playa
- Ericl (7/5): Bien pour une étape - Hôtel de passage près de l’aéroport Très bien pour cela Hôtel vieillissant Nous avons dîné à l’hôtel à ne pas faire Petit déjeuner abondant mais pas de qualité
- Fernando (10/5): -
- Damon (9/5): - PH suites and area
- Joshua (1/5): - Nothing. I didn’t even stay. I had booked for March 14 then when I went to edit my stay it automatically switched to the 21. When I had arrived they did nothing to help me and said were full sorry and there is 0 refunds.
- Hector (1/5): Im very disappointed with the lack of understanding of the receptionist and general management on handling who stole my - Please read! The staff is very uncaring about the lost of my wife’s very expensive YSL shoe’s The bathroom are gross!
- Hector (1/5): Hotels cleaning stole my wife’s YSL shoes and I’m going to take more action because of the lack of caring from reception - I didn’t like the manner reception and general management handled the situation on my wife’s expensive YSL shoes !! Don’t stay here !! There are better hotels Everything Bathroom looked like it was from 20 yrs ago
- Conejo (10/5): -
- Edilene (7/5): - Acomodação sem frigobar, isso é básico em um quarto de hotel.
- Castro valbuena (10/5): - Todo
- Hakan (5/5): Don’t waste your money by staying at this hotel ❗️❗️❗️ - - There’s nothing to like about this place. As soon as you walk in the door, you find yourself wondering, “Where did I end up?” The front desk is a complete disaster. The senior staff member standing there, who barely speaks any English, is clearly just there to avoid doing any actual work. Even the junior staff member working alongside her and undergoing training is so helpful and friendly. The elevators are hot, the floor hallways aren’t cooled, and the carpets are dirty and dusty. The towels in the bathroom have turned gray. One had a blood-like stain on it. The towel was washed, but the stain didn’t come out. The room is very old. There’s no refrigerator in the room in this heat. Breakfast isn’t just bad—it’s AWFUL. None of the products used at breakfast are of mid-to-high-end quality. I think the products used at breakfast should be tested to see what kind of quality they offer. I will definitely never stay at this hotel again. I have no idea how it managed to get a rating above 8. Lately, whenever I come across hotels like this, I’ve started to stop trusting reviews as much as I used to. In short, don’t waste your money by staying at this hotel.
- Cynthia (5/5): Great place for business travel with no frills. - Clean, roomy, fine for a night or two. This is definitely a one or two nights stay if you have business in Cancun as the restaurant and pool were mediocre at best. The security also seemed difficult as the Uber driver had a hard time accessing the property.
- John (6/5): - The location was great for accessing downtown. Many times the line at the front desk was long. Checking/checkout was incredibly inefficient. Staff was more focused on setting up time share tours than helping guests.
- Alma (4/5): - Ubicación Pésimas condiciones, sobre todo muy sucio, pésimo personal, ruidoso
- Betancourt (10/5): Muy buena - Bueno Nada
- samantha (7/5): -
- Vladlen (4/5): Второй раз не останусь. Затертые старые полотенца, гразное изголовье кроватей. Пятна на полотенцах. И отдельно, стоимост - Хороший вид Старая гостиница, требующая ремонта. Мало розеток. Старый телевизор, без smart tv. Не очень качественный завтрак.
- Stew (10/5): -
- Estefanía Incháustegui (10/5): - La comida y las instalaciones
- Karla (10/5): - La habitación .
- Antonette (2/5): I belive the hotel should send the lady supervisor to management school to get the skills to be in management - I don’t like the lady supervision.again the lady the man just great.she for the first time in 49 years gave me problems as I stated yesterday The lady supervisor
- Michael (9/5): -
- Juan Gabriel (10/5): Eficiencia - Todo Nada
- Karla (10/5): - Todo, personal súper amable y habitación genial!!! .
- Antonette (2/5): They really need to get professional - I had stayed here three years ago for 9 nights.this time and the first time I had trouble checking in a hotel that I had already paid for.becsuse I didn’t have my marriage name on the passport.it was a big mess.had to fill out paperwork.then they called at 10:30 pm to come fill out paperwork for next day.told me I was vip and qualified for a 2pm check out.now today they locked me out again more paperwork and told me I have to find out tomorrow if o can get the vip.they are the most unprofessional front desk and especially say supervisor I have ever experienced The front desk staff
- domingues (10/5): -
- Bukan (8/5): -
- AYDIN (6/5): -
- alfonso (8/5): buena opción si estás todos el día haciendo algunas actividades. - La ubicación es muy buena. El personal amable en todos los sentidos, siempre resolvieron todas nuestras dudas. El tamaño de la habitación es bueno. En mi caso, creo que hace falta un poco de mantenimiento a la habitación que me toco 1205. En el techo algunas manchas y el espejo con muchas manchas.
- Mary Honeylet (6/5): -
- Diego David (8/5): Muy bien sino es imperativo el hospedarse en zona hotelera. - El uso del beach club y los traslados gratuitos. Las instalaciones podrían mejorar un poco.
- Eleuterio (5/5): - Toallas muy viejas y rotas, haceo mal realizado y cucarachas en la habitación
- Natalia (9/5): - La comodidad y la ubicación. No tenía refrigerador / bar en la habitación
- Juan Carlos (10/5): Buenas ubicación y todo cerca - La ubicación en el centro, todo a la mano En realidad me gustó
- Arunas (Lithuania) (7/5): - Spacious and clean room, coffee in the room. Also good coffee in the lobby - Starbucks are present there. Very poor breakfast, unfriendly guy baking eggs. Far from the breaches - taxi and uber not always available.
- Mikhail (9/5): - Хорошие завтраки, удобное расположение. Персонал на ресепшен перегружен, ожидание может длиться 10-15 минут, телефон на ресепшн не отвечает.
- Jose David (9/5): Recomendable - Instalaciones Precios del restaurante
- Latorre (8/5): Good value for the price - Friendly staff. Very clean place. Breakfast was excellent and abundant. I loved having access to a great beach club. I didn't like the fact that the day of checking out, we didn't have the right to use the beach club facilities wich make it harder when traveling with kids. Also, I would recommend providing the rooms with a small fridge.
- Cindy (10/5): Felt like home - The staff is extremely friendly. Everybody is very accommodating, kind and loving. I was here for a medical procedure and I felt at home the entire time.
- Stanley (5/5): -
- Harold (10/5): Muy recomendado para ir en familia , cerca de todo - Excelente ubicación La verdad todo estuvo bien
- sara (10/5): -
- Raz (10/5): -
- Jorge (5/5): -
- Michael (7/5): -
- Karina (9/5): -
- Alfredo (10/5): - La ubicación del hotel y la vista las instalaciones y las atenciones todo de 100 y de lujo El trámite para facturación no es la mejor
- Viacheslav (7/5): -
- Elgadaf (8/5): - Haben nur eine Nacht verbracht und für diese Überbrückung war das Hotel gut. Nettes Personal.
- Baute baute (10/5): - Todo excelente
- carmen (10/5): -
- Fernando Antonio (10/5): -
- Andrea (8/5): Buono - Ottima posizione, camera molto grande e bellissima vista dal terrazzo, gentilezza del personale Nulla
- Cordero (10/5): - Disponibilidad de horario, deje la habitación a las 12 del día, me permitieron estar 3 horas me mas dentro de las instalaciones en lo que salía mi vuelo. Nada, todo bien.
- Fariba (1/5): - Location rundown hotel with unprofessional Staff
- Noëlla (8/5): -
- CRUZ LARA (8/5): Funcional - La ubicación es verdaderamente excelente!!! el personal muy amable la cama es muy dura, y las toallas ya requieren un cambio
- Marcela (7/5): Creo que conviene más alguno por la zona horelera - Está bien, limpio y cómodo. Tiene convenio con un club de playa. Buen wifi La recepción siempre tenía fila. Para pedir una toalla o casi cualquier cosa había que entregar el documento de identidad. Creo que entre lo que gastas de Uber para llegar a la zona de playa, convendría estar en algún hotel en zona hotelera
- ernest (10/5): -
- Teresa (10/5): - Habitación muy cómoda y segura
- Beatrix (9/5): Very spacious and clean room and bathroom, with a beautiful view and a terrace—definitely worth it f - Very spacious and clean room and bathroom, with a beautiful view and a terrace—definitely worth it for the sunrise :). The location is great, close to Las Américas, and it’s easy to get around using InDrive or taxis. Access to a beach club with a shuttle is also a very nice bonus. Only one chair on the terrace for a double room, which is a bit surprising—though perhaps not many guests sit outside :). The approach to courtesy offers feels quite rigid. For example, with the Booking Genius benefit, a free coffee is included, but it is limited to an americano or tea—no latte—despite being the same price. I find this policy difficult to understand.
- Homero (10/5): - La pasamos excelente la atención del personal excepcional pero como todo siempre se puede mejorar Todo nos gusto pero siempre se puede mejorar
- Elsa Iliana (10/5): - Todo muy bien
- Casey (8/5): -
- Suarez (7/5): - Atención del personal Esperaba mas del. Hotel esta muy viejo.
- Dawid (8/5): - Rozsądna jakość/cena. Żadnych przykrych doświadczeń. Hotel ma lata świetności za sobą. Wymagałby generalnego odświeżenia. Jednakże - jak nie jesteś malkontentem nie powinno to być problemem.
- Cyntia (9/5): -
- Lorena (6/5): -
- Chantal (5/5): - The room assigned was originally listed at over $300 for the night. Even with Booking deal this room was over priced. Needs major update. Overall Hotel feels run down. Paid extra for breakfast and that was disappointing. Most trays well picked over with food spilled out on the counters and not readily cleaned up. The selection was poor and cook used her bare hands instead of a spoon to dish out omelette selections. Despite great location, unfortunately will not be returning.
- Jose Miguel (8/5): - El cuarto y la vista muy bien... El horario para accesor a su hogel hermana krystaln playa.
- Singh (10/5): Will be back soon - The attentiveness of the staff very polite and welcoming The regular room with doors in them you can literally hear everything
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