Oaks Mackay Carlyle Suites

Location: 23 Alfred Street, Mackay, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Wheelchair accessible
• Outdoor furniture
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Delivered food - securely covered
• Security alarm
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment - Dual Key- No Housekeeping

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers air conditioning, a washing machine and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Two-Bedroom Apartment

  This air-conditioned apartment offers a balcony, laundry facilities and a fully equipped kitchen. The lounge area features a flat-screen TV. There is a private bathroom with a shower and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Two-Bedroom Apartment - Dual Key

  This air-conditioned apartment offers laundry facilities and a fully equipped kitchen. The lounge area features a flat-screen TV. There is a private bathroom with a shower and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Three-Bedroom Apartment - Dual Key

  This spacious 3-Bedroom Dual Key apartment is made up of a 2-Bedroom Apartment and hotel room. It features a full kitchen, 2 bathrooms, laundry, balcony and LED TV with cable channels.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• King Room - No Housekeeping

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• One-Bedroom Apartment - No Housekeeping

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features air conditioning, a washing machine, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Two-Bedroom Apartment - No Housekeeping

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has air conditioning, a washing machine, a flat-screen TV with cable channels and a balcony. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Three-Bedroom Apartment - Dual Key - No Housekeeping

  This spacious 3-Bedroom Dual Key apartment is made up of a 2-Bedroom Apartment and hotel room. It features a full kitchen, 2 bathrooms, laundry, balcony and LED TV with cable channels.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• King Room

  This air-conditioned room offers a microwave, refrigerator and tea and coffee making facilities. There is a flat-screen TV and a private bathroom. Please note the price is based on 2 guests. There is no capacity for additional guests/extra beds or infant cots.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Toilet
  • Microwave
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• One-Bedroom Apartment

  This air-conditioned apartment offers a balcony, laundry facilities, and a fully equipped kitchen. The lounge area features a flat-screen TV. There is a private bathroom with a shower and a hairdryer. Please note the price is based on 2 guests. There is no capacity for additional guests/extra beds or infant cots.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

Guest Reviews

• Leesa (8/5): -
• Aaron (10/5): Clean and comfy! - Great comfy bed and clean facilities. People in the reception were very nice and helpful.
• David (8/5): Very comfortable for 4 adults - Clean comfortable
• Angie (9/5): Comfortable, clean and great location. - Great location, very clean, staff immediate response to help with anything. Everything you need in unit. Had a problem with ants in kitchen area & tv in lounge kept losing signal or picture would blackout not sure if connection problem or tv was about to give up altogether.
• Cherrel (10/5): -
• June (8/5): Overall good - Staff were friendly and helpful and Room was spacious, clean and tidy. There were no rails for people with disability, so every bathroom needs to have rails especially beside toilet areas and in shower units for elderly people with disability who travel. The outside balcony rail/ledge needed cleaning.
• Tracey & Jason (8/5): - Room was clean, bed was comfortable
• Angela (9/5): - Nice and clean. Fantastic layout. Receptionist was lovely. Modern
• Salmaan (8/5): Decent Stay - Great room, affordable for the quality Nice balcony attached, spacious Small TV, not smart TV Didn't connect properly and had network issues Couldn't cast to TV to use my own app
• Sharon (9/5): Exceptional customer service. Always helpful and full of knowledge. - Amazing staff and customer service Nothing
• Gavin (7/5): -
• Amanda (10/5): Lovely - Lovely
• Leah (10/5): -
• Kat Maw (10/5): -
• Schaper (10/5): -
• Sarah (10/5): -
• Jake (10/5): - Good room
• Ann-Marie (10/5): -
• Kerry (8/5): Enjoyed the location staff were helpful - The staff the location Small room. Low TV. Needs updating. No sunloungers at the pool or comfortable chairs
• Greg (8/5): Another great hotel to stay at in Mackay - Whilst I had use of a disabled bathroom, I really didn't need the space. A truly disabled person may have missed out.
• Nicholas (9/5): -
• Avia (9/5): -
• Jones (7/5): - Nice apartment layout with balcony. Staff very pleasant, good carpark. Maintenance Required. These comments may sound pedantic but it's the small things that count (and don't cost too much to remedy): Very poor internet that kept disconnecting (but was being upgraded the week we were at the apartment). Old double bed was uncomfortable and should have been replaced years ago. Door to bathroom would not shut properly (had swollen through dampness as bathroom fan inadequate). Terylene curtain ripped and one had been removed and not replaced in bedroom. Wicker on outdoor chairs broken and need replacing. Toaster old and pop-up not functioning properly. Screen door to deck ripped, door to apartment would not close fully (which we didn't realise and it was ajar (unlocked) when we returned to the apartment).
• Kelly (9/5): - The bed was so comfy, bathroom modern and clean and the staff were lovely.
• John Joji (9/5): -
• Gray (9/5): -
• Victoria (10/5): So amazing! I had my privacy - It was clean and the staff are nice Nothing
• Gwen (8/5): Great apartment. Close to centre town. - Clean and modern apartment. Owner very helpful Pool is great. Difficulty in understanding the receptionist. Air conditioner in room worked but was damaged.
• Martin (9/5): Highly recommended - Clean,spacious with all the facilities you could possibly need.Management was understanding when I couldn’t get through due to the floods. Nil
• Ben (10/5): -
• Rebekah (10/5): -
• Jemma (10/5): -
• Jonathan (10/5): -
• Tyla (10/5): -
• Namita (7/5): -
• Sabine (8/5): - Sehr gut. Tolles Zimmer mit sehr schönem Balkon und top Ausstattung. Sehr nettes Personal! Schöner Pool haben ihn aber leider nicht benutzt.
• Julie (8/5): -
• Sushant (7/5): - Great location, good room, parking space AC made noise the entire night when operated at full fan speed, and kept shutting down. Didn’t sleep well at night
• Rebecca (8/5): - Very big room, own kitchen, very positive experience. We really loved our stay here and will definitely return. Bed could have been comfier.
• Bradley (10/5): - Definitely an awesome place to stay. Close to everything, clen and tidy and the staff are amazing. I recommend The Oaks on Carlisle to everyone visiting Mackay 😎👍
• Sureshkumar (10/5): Excellent property - Comfortable place to stay with family and friends If they provide breakfast, it would be more convenient specially for the families coming with young children
• Belinda (9/5): Comfortable, great views, friendly/helpful staff - Location very convenient NA
• Samantha (10/5): -
• Jackson (8/5): -
• Amy (3/5): Filth and zero care factor - Close to city center Everything was quite dirty and unkempt. The pool was full of leaves, bugs and dirt. In the apartment the toilet seat was broken and about to fall off and there was some grime on the shower. The dishes were placed back into the cupboards in the kitchen dirty. There were toenail clippings on the main bedroom floor. The bed sheets had been tucked back in and looked neat, however when we went to climb into bed it was obvious someone had already slept there. There were small food stains on the sheets, which small ants were all over, and hair and dirt all through the bed and the pillows! We then checked the children's room and their beds also contained hairs and dirt and the spare blanket in the cupboard was covered in yellow stains! We were informed that reception closes at 9pm, however we went down to reception at 8:15 to try and get the dirty bed situations sorted and they were already closed. We had no other options but to attempt to clean the dirty used beds the best we could and sleep in them. Thankfully we were only booked in for one night as the front desk staff did not care at all in the morning when we told her about our experience and the filth we had to sleep in - very, very disappointing! The apartment itself is so cute and we were so excited to stay here, but unfortunately very misrepresented online and will not return nor recommend.
• Ranjith franklin (10/5): -
• Rachel (4/5): -
• Bronwyn (9/5): -
• Brad (8/5): Good location nice space full kitchen - we had a comfortable stay! - Kitchen. Bedroom set up. Pillows. Layout Slight smell to the property at first
• Nithin (9/5): - Very clean and comfy amenities.
• Karen (8/5): -
• Natalie (4/5): -
• Ella (10/5): -
• Chris (8/5): -
• TRACEY (3/5): Not pleasant - The bed was comfy Location, room was not up to scratch, pool had no shade to sit and enjoy
• Sophorn (9/5): -
• Player (10/5): - They were able to accommodate us past minute, and were friendly All was good
• Danielle (9/5): -
• Elise (6/5): -
• Lynne (10/5): Fabulous - Great convenient location, apartments are great for cooking, washing machine and dryer. Everything you need. Staff are very helpful and friendly. Nothing not to like
• Rebecca (10/5): -
• Lorraine (10/5): -
• Mina (5/5): -
• Vincent (9/5): -
• Sarah (8/5): - Central to Great Barrier Reef Area (Harrup Park)
• Almeida (10/5): -
• Brandi (5/5): - Nice looking . Good view. Lack of things like, toilet paper, towels
• Finn (10/5): -
• Hiromi (9/5): - Beautiful accommodation, rooms all cooled off on arrival, nice pool/BBQ area for kids. Friendly staff. Some rubbish in the corridor.
• Michael (7/5): -
• Sam (10/5): -
• Nicole (7/5): As above - I thought the property was very clean, and spacious with everything we needed. Our sliding door lock to the veranda was very very wobbly and didn’t appear all that secure. My main concern and it really disrupted my stay was on 3 occasions I was contacted to be told I hadn’t paid for my stay. I had, and also had been to reception to give them a copy of my receipt which they insisted on in the middle of going to my dinner plans. Even after that the next morning at breakfast I was contacted again to be told to pay for my stay, after being assured the night before a copy of my receipt had been taken to put on my file so staff could see it was a system error. But they didn’t bother to check that before contacting me again to ask for payment and disturb my holiday. I was pretty annoyed and it is embarrassing to be with a group of people and have your hotel contacting you repeatedly to tell you that you haven’t paid when I had and provided receipt of payment. I believe I should have been compensated because of the poor communication and constant disruption to my stay. On a more positive note - I found the location handy and liked that the team had turned out ac on before arrival. I don’t believe it was value for money though, for a 3 night stay. As above
• Rebecca (9/5): -
• Nathan (8/5): -
• Nathan (8/5): -
• Liam (10/5): -
• Jatika (10/5): -
• Chantel (8/5): - The property was clean and spacious. Reception staff were lovely.
• Sky (8/5): -
• EL (9/5): - The staff were exceptional! We came to Mackay for a funeral. John made sure we had everything, even offering a wheelchair for my elderly father. Incredibly helpful. Greeting people everyday. Just all-around good people. Very personable staff who went above and beyond. Thank you for your assistance, Dee. The apartment had everything we needed, a great set-up of space.
• Bone (10/5): -
• Rich (8/5): -
• Graham (7/5): -
• Fiona (10/5): - The apartment was lovely with a nice view. The staff were so friendly Would definitely recommend.
• Pani (7/5): -
• Kathryn (9/5): Absolutely brilliant nice and quiet area and plenty of space for us all and didn’t feel cramped. - How nice the kitchen was and spacious and the fact it had aircon in every room was an added bonus. It had the toilet in the bathroom so made it a little difficult for a family of four if someone was showering and someone needed to use the bathroom
• Graeme (4/5): -
• Paivi (10/5): - Cleanliness, very friendly staff, Location is bit noisy
• Alma (10/5): Para repetir - Los apartamentos eran muy espaciosos y modernos y estaban cerca del centro La cama no era muy cómoda
• Stephanie (10/5): - The helpful staff
• Stephanie (10/5): - The peace and quiet
• Tianna (10/5): - Very clean, staff were exceptional An extra blanket would be lovely
• Joyce (9/5): Convenient, comfortable accommodation. Lacks a personal touch but fine for a few nights - Spacious, clean, secure parking
• Maureen (9/5): Good location with great facilities. - Nice place and good location. All in all a very pleasant stay.
• Madonna (7/5): - It was comfortable enough. Just getting a tad tired overall.
• Ben (6/5): - The room had everything I needed and close to the cbd I felt it could be cleaner and had a oder
• Bridget (10/5): -
• Benjamin (10/5): -
• Amber (10/5): -
• Peter (8/5): ROOM SIZE GREAT PILLOWS CRAP TV ABILITY TO USE HARD - SIZE OF ROOM PILLOWS AND TV SET UP MORE INFORMATION ON HOW TO USE

Photos