Hoshino Resorts KAI Matsumoto

Location: 1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303, Matsumoto, JP

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Free breakfast
• Full-service spa
• 24-hour front desk
• Designated smoking area
• Elevator
• Library
• Free breakfast
• Full-service spa
• Free self parking
• Free breakfast (local cuisine)
• Tasting room
• Kaiseki meal
• Wheelchair-accessible on-site restaurant
• Well-lit path to entrance

Rooms Available

• Japanese-style Room FA4

  1 Twin Futon OR 2 Twin Futons

  484 sq feet

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 26-inch flat-screen TV

  Food & Drink - Refrigerator and minibar (fees may apply)

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and desk chair

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Deep soaking bathtub
  • Desk chair

• Japanese-style Room with Outdoor Bath RA4

  1 Twin Futon OR 2 Twin Futons

  646 sq feet

  
  

  Relax - Outdoor private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 26-inch flat-screen TV

  Food & Drink - Refrigerator and minibar (fees may apply)

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and desk chair

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Deep soaking bathtub
  • Private spa tub
  • Private spa tub (outdoor)
  • Desk chair

• Japanese-style Room with Outdoor Bath and Garden Terrace RB4

  1 Twin Futon OR 2 Twin Futons

  646-sq-foot room with a balcony

  
  

  Relax - Outdoor private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 26-inch flat-screen TV

  Food & Drink - Refrigerator and minibar (fees may apply)

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Fenced private yard, safe, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Yard
  • In-room massage available
  • Free WiFi
  • Deep soaking bathtub
  • Private spa tub
  • Private spa tub (outdoor)
  • Desk chair
  • Fence around yard

Guest Reviews

• CHAOTAI (10/5): - Good
• Nina (10/5): - Loved the live music in the evening. The performance was amazing.
• Ethan (10/5): - The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
• Heather E (10/5): - Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
• Verified traveler (8/5): 休閑 - 星野系列 - 界·松本（位於淺間溫泉♨️）可能心諗著淺間溫泉，對風呂設計期望過高？因為過往住咗幾間界都各自有特色及驚喜，這裡有10幾種不同風呂，但係，種多（室內外、mint & cypress sauna 、躺平、直立⋯但係，有點粗製濫做⋯當然室內更衣/休息室都係星野簡約舒服作風⋯亦一定有風呂後飲品🥤及雪條（但係，呢度係供應蘋果sorbet, 質感介乎雪糕與sorbet 之間，每一啖充滿蘋果味，超正）⋯房間當然簡約、柔和、超大⋯但係，冇景觀可言⋯但係房間大門口前，再有木欄柵及趟門，非常優雅⋯⋯朝、夕食都沿用安排獨立房間⋯⋯每次都好似走入迷宮⋯精美、美味、晚餐懷石料理其中雞鴨涮涮簥麥麵非常入味出色⋯黃昏，有自費wine tasting , 可惜只有日文講解；晚上有吉他音樂會及compliment餐酒供應⋯
• Ken (10/5): - The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
• Connor (10/5): Best stay in Japan - It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
• JAECHUN (10/5): 호텔 서비스정신 - 매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
• William (10/5): Words cannot express - As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
• Paul (10/5): - Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
• Marco (4/5): - Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
• penchas (10/5): - This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
• WING MAN (10/5): - The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
• Lee (10/5): A very special place! - Great onsen, exceptional service (Aso was so lovely) and delicious food.
• francis (10/5): - Outside onsen has very relaxing atmosphere.
• Verified traveler (10/5): Perfect Time Out - Great service, delicious food, invigorating onsen and lovely view from a spacious room
• IslandGuy808 (10/5): - This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
• Verified traveler (8/5): Great hotel, Not enough flexibility - The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
• Verified traveler (10/5): Amazing - The room with onsen was amazing, and the dinner and breakfast were delicious. It was worth every penny.
• Catherine (6/5): Sans plus - I don't understand the hype about this hotel. The location is way out of town (costs 20$ to go to town by taxi) the view from the room is really nothing spectacular, the onsen is ok but small and the only dinner option costs 134,00 yen... I felt like all together way too much money for what it is really.
• Steve (10/5): Refined and relaxing onsen/hotel - We thoroughly enjoyed our one-night stay. Our dinner was delicious, beautiful, and very pleasantly served.
• Verified traveler (8/5): relaxing - we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated

Photos