San Juan Hotel

Location: General Torres 959, Cuenca, ec

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Coffee Shop on site
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Vegetarian menu options available

Rooms Available

• Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides a mini-bar, a wardrobe, parquet floors and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Shower cap
  • Smoke alarm

• Presidential Double Room

  1 King Bed

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water

  Sleep - Bed sheets

  Bathroom - Bathtub or shower, a hair dryer, and towels

  Practical - Desk

  Comfort - Daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Hair dryer
  • Desk
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Standard Triple Room

  The room features a flat-screen TV, a mini-bar and a private bathroom with toiletries.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Shower cap
  • Smoke alarm

• Single Room

  Offering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room offers a mini-bar, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Shower cap
  • Smoke alarm

• Family Suite

  A split-level suite with chic décor, 2 queen beds, a flat-screen TV and a mini-bar.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Shower cap
  • Smoke alarm

• Queen Suite

  Guests will have a special experience as the suite offers a hot tub. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite provides a mini-bar, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Shower cap

• Double

  The room features a flat-screen TV, a mini-bar and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Shower cap
  • Smoke alarm

Guest Reviews

• Tamborrino (9/5): Un hotel di charme in un edificio storico con buona posizione per visitare la città - Ottima posizione, edificio storico molto accogliente, ristorante e tranquillità la stanza affacciava sullo spazio interno, anticamente una corte ma coperta e adibita a sala colazione
• Mathias (10/5): -
• Rocio (10/5): Excelente opción! - La ubicación, limpieza, atención -
• Rocio (10/5): -
• Juan Antonio (4/5): - Nada Incómodo
• Cislik (9/5): -
• paolitalig (8/5): Acogedor y colonial -
• JUAN CARLOS BAUTISTA (10/5): -
• Sofia (8/5): -
• Karin (10/5): Sehr schönes Hotel im Herzen von Cuenca - Sehr grosse Zimmer, mit Dusche und Sprudelbadewanne, sehr reichhaltiges Frühstücksbuffet. Gute Lage im historischen Stadtzentrum nahe der neuen Kathedrale.
• Pablo (10/5): Muy bonito - personal, ambiente, decoración, todo excelente todo estuvo bien, tomando en cuenta que son construcciones patrimoniales, se siente como si fuera nuevo
• lptelloq (10/5): -
• Jimena (10/5): -
• Enzo (8/5): -
• fabricio (10/5): -
• tongyu (9/5): - 睡觉真的很舒服！想知道床垫的品牌！
• Joel (10/5): - Todos los funcionarios fueron extremadamente cordiales y atentos, siempre dispuestos a ayudar. La comida del restaurante y del desayuno es excelente, de altísima calidad y claramente preparada con mucho cuidado y dedicación. La limpieza es simplemente impecable; sinceramente, nunca había visto algo igual. En cuanto a la ubicación, es indiscutiblemente perfecta, lo que hace que la experiencia sea aún mejor.
• Liliana (10/5): - Lo cómodas que eran las cámaras El ruido
• RUTH PINOS (10/5): EXCELENTE - DESAYUNO MUY BUENO
• amfonsec (10/5): - Localização. A 2 quadras da praça principal da cidade, mas com silêncio e estacionamento.
• Tomas Fabricio (9/5): -
• MIchael (10/5): - It felt like a museum. A little confusion with getting another room.
• kenny chung (10/5): - 정성이 가득 오너의 철학이 느껴지는 훌륭한 시설 칭찬을 크게함 없음
• Melissa (10/5): La estadía estuvo muy buena, la comida del desayuno variada, el staff del hotel muy amable, las habitaciones cómodas. To - El hotel está muy bien ubicado, las habitaciones cómodas y las facilidades del hotel muy buenas. Hay un poco de bulla dentro del mismo hotel.
• Thomas (8/5): Nice property, but average in amenities. - Old world charm Shower had no shower wand or hand hold bars
• Patricia (10/5): Placentera - Central,limpio y bonito Nada
• Alexandra (10/5): - The front desk staff was helpful and kind. The room was very clean.
• JAUME (9/5): -
• Leonor (10/5): -
• Oleksii (10/5): -
• Nathalie (10/5): - Excelente
• Oscar (10/5): -
• Anush (10/5): Beautiful stay at the San Juan Hotel - This was my 3rd stay at the San Juan Hotel in the past year. The location, breakfast, room and staff are great. Denise, one of the front desk clerks is wonderful. She speaks English, is always smiling, and helping when she can. She deserves a promotion. this is a BUEATIFYL SPANISH COLONIAL HOTEL IN THE CENTER OF EL CENTRO. A FANTASTIC PLACE TO ENJOY A STAY IN CUENCA. The breakfast room was sometimes COLD as the door to the entrance was OPEN, It was fine when this door is closed.
• Omar (10/5): Todo excelente - Todo excelente El estacionamiento
• Ellen (10/5): Highly recommend. - I've stayed here before, so I knew what to expect. The Hotel San Juan is dependable, clean, elegant hotel in an excellent El Centro location. Rooms are elegant and comfortable. Breakfasts are ample with a selection of eggs cooked to order, and hot and cold selections. As a single woman I felt secure staying there. The staff was wonderful and went out of their way to accommodate me. For example, my plane arrived very early in the morning, but they allowed me to access my room immediately even though it was several hours before the official check-in time. I was very satisfied with my stay.
• Rosita (9/5): Great location, great staff, would go again - We loved the ambience, the decor, the staff, the food, the walk ability to everything. We didn’t like that they allowed dogs in the restaurant.
• Anush (9/5): Wonderful Colonial Spanish hotel - Excellent location and buffet breakfast No swimming pool
• Santiago (10/5): Exceptional -
• Galindo (9/5): Superb -
• Rebecca (9/5): Superb -
• Anush (8/5): Spanish Colonial Hotel in Great location - Beautiful Spanish colonial hotel in great locatio. Many staff members did not speak Englishspanish
• Diego (9/5): Great - Todo The noise
• Anonymous (9/5): Confortable and cleat - Colonial
• Christine (9/5): Superb -
• Marjorie (10/5): Exceptional - We loved everything! Beautiful room, great outside area, good restaurant, customer service excellent....cant wait o return!
• Thelma (10/5): enjoyable stay. - Excellent location. Very clean, beautifully decorated and furnished. Food is great. Staffs are very accomodating. Everything is great!
• Fausto (10/5): - El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
• Alberto (9/5): Superb -
• Sally (8/5): Good location for historic sites. - Good location for historic sites ,comfortable room overlooking garden courtyard.Nice breakfast helpful staff.Fridge in room. There was nothing I didn’t like about the hotel.A kettle in the room would have been expected for this type of hotel.
• Juan (5/5): I was not able to sleep because of the ringing from the phone at reception. - The phone at reception did not stopped ringing the whole night. Staff did not picked up the phone. It was very hard to sleep with the ringing of the phone.
• Erik (10/5): - El estilo colonial
• Fernando (10/5): Exceptional -
• Charles (8/5): - Beautiful hotel very friendly staff restaurant needs big improvement
• Deborah (10/5): - We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
• Verified traveler (10/5): - La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
• Mike (8/5): - Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
• Rafael (2/5): Bad Experience - When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
• Joe (10/5): 1st trip to the mountains - The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
• Lanita (10/5): - Staff amazing and bilingual
• Lanita (10/5): - Staff are the best and speak English
• Verified traveler (10/5): - Very enjoyable stay and the staff were very, very accomadting.
• Verified traveler (10/5): - Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
• Alex (10/5): - The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
• J. Graham (10/5): Nice stay in central area -- lot w/in walking dist - Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
• Julie (10/5): Great stay in Cuenca at San Juan Hotel - We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
• adriana (2/5): Lindo pero me debitaron un importe mayor en tarjet - reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
• Verified traveler (8/5): 旧市街のロケーションの良いホテル。 - クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
• Lelio (10/5): - Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
• Antonia (8/5): - El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
• Gustavo (10/5): Excellent service - Very comfortable, excellent service

Photos