Jumbaktas Hotel
Location: ul. Karasakal Erimbetov, 65, Astana, 010000, Astana, KZ
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover a tranquil oasis at Jumbaktas Hotel, where relaxation meets comfort in the heart of Astana.
Indulging Wellness
Unwind with our luxurious body treatments and rejuvenating facials, ensuring you leave feeling refreshed and revitalized. The indoor pool and steam room are perfect for leisure, while our fitness center keeps your routine on track.
Culinary Delights
Savor local cuisine at our on-site restaurant, Jumbaktas, complemented by casual bites in our coffee shop. After a day of adventures, unwind with a drink at the bar/lounge, or enjoy 24-hour room service to satisfy your cravings.
Convenient Comfort
Our modern rooms come equipped with comfortable amenities, including air-conditioning, LCD TVs, and complimentary Wi-Fi. With easy access to major attractions and an array of business services, we cater to both leisure and corporate travelers.
Book your stay today for an unforgettable experience at Jumbaktas Hotel!
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 05:30 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Express check-out
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Free breakfast
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- Express check-in
- Billiards or pool table
- Tours/ticket assistance
- Area shuttle (surcharge)
- Free self parking
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Free buffet breakfast
- Reception hall
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Presidential Suite
2 King Beds
3228-sq-foot room with city views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - Kitchen
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Kitchen
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Double Room
1 Queen Bed
646-sq-foot room, located on the top floor, city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
-
Suite
1 Double Bed
645-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Free local calls, single sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 1 (1 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Twin Room
2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Double Room
1 Double Bed OR 2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
2 Double Beds
797-sq-foot soundproofed room, lanai with city views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Free local calls, single sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Lanai
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Double Room
1 King Bed
388-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Business Room, 1 Queen Bed, City View
1 Queen Bed
387-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Area rugs in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- destinydima1 (6/5): My short stay. - I stayed at this hotel for a few days. The property located in the convenient area, only about 10 minute walk from the city center. The hotel features, A pleasant swimming pool, although the spa area can become overcrowded at times. However, I was disappointed with the housekeeping, and service standards. Upon checking, I found that the room was not properly prepared there were no towels, toilet paper, or soap. I contacted the receptionist To request those items, but after 20 minutes I had to call again is my request had been forgotten. Later when I went to take a shower, I discovered there was no shampoo, conditioner, body wash, and they were visible stains on top of the bed. When I brought those issues to the staff attention, they offered me a piece of cake as a compensation. Well, appreciate the gesture, it did not adequately address the the overall service shortcoming.
- Christopher (10/5): - Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
- May (2/5): - The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
- peeter (8/5): Liked it - Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.
- alain (8/5): yes but... - alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
- Dinh Quang (10/5): - All good
- H189AXjohanness (8/5): I was short, Spend most of the days in meetings away from the hotel. I basically just went to sleep at night. - Very good location. Hotel average for a four star. I am not sure if I will book it again. The swimming pool and spa is not part of the hotel as I thought. You pay for these facilities.
- timtraveler1234567 (6/5): Could be better - The only reason I chose this hotel was the proximity to my point of visit. Almost all features and amenities matched good 3-star hotel level. Architecture and design (as in all Astana) is embarrassing though (be careful at slippery bathroom wall tiles put on the main entrance floor, this is a signature "style" in Kazakhstan). Breakfast was generous and featured Kazakh national desserts and unique 5-grain porridge. But main disappointment was almost non-existent Wi-Fi, so I had to spend a lot of time at neighboring McDonald's to communicate for business. A major hassle for international guests who rely on internet phones and emails. Are you kidding me, Zhumbaktas Hotel?
- Heinz (10/5): Perfekte Wahl - Das Jumbaktas liegt so Zentral, so dass das Zentrum mit den Sehenswürdigkeiten leicht zu Fuss machbar ist. Sehr schönes Ambiente im Hotel und ein wunderbar, bequemes Bett, um gut zu schlafen. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstückbuffet bietet ein breites Angebot.
- Alyona (2/5): - We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
- Jacek (6/5): - The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
- Alexander (8/5): astana winter - It is ok but poor room service.
- Oleg (6/5): - The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
- Katherine (8/5): Good, not great. - Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
- Megan (4/5): - The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.
- Natalia (10/5): - Everything is good.
- 981pieterv (8/5): Nice place to stay - This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).
- tob114 (6/5): So So - Stayed here for a week with my family. Hotel itself was nice and in a good location. Booked the family room which was big and nice. Breakfast and room service was good. All staff was pleasent and good. Spoke english well and very helpful. The confusion comes with the amentities. You have to have a pass from the front desk for the pool, gym, and everything. I booked and paid for 4 people. The hotel would only give passes for this for 2 people. Not as advertised. Not a child friendly hotel. Kids can not swim in the pool unless they are 13 years old. The pool, gym, and spa are different than hotel. Not easy to use. Have to get a pass and show passports to just use the gym or pool. For adults the hotel would be fine for just 2 people. For a family you need to look at another hotel. I paid a lot for these rooms and amentites and did not get what was advertised.
- Q8027GFandrewd (2/5): 4 Star what a joke - Rated 4 star, by who? Old, tired and at best 3 star. No WIFI in room, decor a through back from the 80's. Just not worth staying again. There is an exhibition on, last minute booking never tp be repeated.
- Pekka (8/5): My usual hotel in astana - Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
- Oleg (8/5): - The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
- Pekka (8/5): Usually Jumbaktas when in Astana - Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus.
- Akzhanay (10/5): Excellent stay - It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
- Daniel (8/5): Leisure Astana - Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
- Verified traveler (6/5): - Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
- AiBiCz (10/5): 16 hours of productive travel and relaxation - I'm glad I found this hotel by accident. My work sometimes puts me in uncomfortable situations. Most frequent: sudden departures for urgent negotiations. Now, in case of trips to Astana, I know where to stay.
- Verified traveler (10/5): - The gym is very good. Great restaurants nearby- Italian, Asian, German
- Verified traveler (6/5): - 다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고
- KEHSIUNG (8/5): - Very good staff service and location, breakfast can be improved
- Scenic66229514292 (10/5): Nice - Super! Good price / quality report! Very friendly staff; I will definitely return to this hotel on the occasion of future visits to Astana / Kazakhstan. Thank you very much for your services. Claudiu Faur #Romania
- TheTaskin (8/5): Excellent Location. Big Breakfast - Jumbaktas is excellent. Everyone knows where it is, staff are friendly, rooms quite large and most location can be walked if the weather is good. They have a bar and a massage next to it. Restaurants and bars are near by and within walking distance. Its a safe and clean location
- 12IgorP (10/5): Nice and clean - Nice place, great location. Nice views, clean rooms. Especially would like to thank the friendly personnel. The breakfast was good, and as a bonus - their bar serving the meals even at late nights! at the lobby is entrance to the spa center, that is also great.
- deenoonan (2/5): Misleading (no pool!) and shoddy - Primarily chosen due to picture of pool on booking website - at no point was there additional fees quoted. On the first day we attempted to access the POOL and GYM facilities and we were told of the EXTRA COST, $40 for two per day (discounted)! We challenged the Hotel on this but they refused to change their position. Also the wi-fi was terrible and the room itself was sub-standard: broken window pane, exposed wiring, broken furniture, peeling wallpaper, stained bathroom floor. Again we requested the Hotel make amends in some form; we were shown two additional rooms in similar states, unacceptable! The staff were as helpful as they could be, but it was clear that there was no room to negotiate and they were less than interested in 'guest satisfaction'. PS. this message has taken three hours to post as the internet went down and an engineer has spent three hours in our room trying to fix it.
- alancX9043LY (8/5): Well situated and friendly - I stayed at the Jumbaktas for two nights in early June 2018. The staff were all friendly and the receptionists all spoke some English. The room was a good size and very clean. But best was its location - within easy walking distance of the marvels of central Astana. The food was tasty. A good place to stay.
- tbarro204301 (8/5): Nice hotel - Good hotel and helpful staff, but pictures on booking.com implied use of the pool would be free and not at extra cost. This was a shame. Otherwise it was mostly fine although the breakfast hall was a bit weird and orange juice was not replaced when it ran out.
- mbulat533368 (10/5): Excellent hotel - Everything was very good, hotel staff is very helpful and nice. I would come back again. one advice: Since the room is not so cheap, it would have been nice if the wellness was also included in the price. We received a 50% discount, but even with the discount it was 7500 TGZ a one time attendance of the wellness. (Which is indeed worth going as it was one of the best spas I have ever been) We paid 142000 TGZ for 4 nights including breakfast and on top of that the 7500 TGZ per person per day for the wellness.
- andreyg_13 (8/5): Main attraction of this hotel is the Gran Prix SPA - The hotel is good for business visitors. The rooms are clean and the staff is very friendly and helpful. The rooms (at least where I have been to) are very spacious and offer nice city view. The main attraction is the ability (if you book rooms of business class and up) to visit the SPA nearby. This is probably the best SPA in Astana offering 7 saunas, swimming pool and other little bits of SPA experience. It also houses a very good gym on 3rd floor and one gets access to everything that is available in Gran Prix complex. Pros: nice, clean, cosy, frinely staff, access to SPA Cons: Overpriced lobby bar and restaurant, average brekfast (though they improved recently), Simple room designs, simple furniture for this price range.
- G1386CKdanielr (4/5): Brief stop - The hotel staff were so nice and I wanted to leave better feedback, but the truth is that this place is pretty bad: the bathroom floor was covered in debris on arrival and they had forgotten to put soap and shampoo/shower gel in it. The bathroom was badly fitted and cheap materials used everywhere. On the second day, my heating broke completely and I was given a small mobile heater to heat a huge bedroom. There are simple things the staff can do like sticking the phone number for reception on the actual phone to make this experience easier for foreigners.
- Myla60 (8/5): Very good - We have received luxury room. Very big and comfortable. Breakfast was delicious, staff very polite and helpful. Beds are very comfortable . Attached to the hotel is a luxurious spa with large possibilities of treatments. Excellent location. The only negative thing, that there's no elevator to the restaurant. Undoubtedly, will return to this hotel
- erkebull (10/5): High quality service and Hospitality - Good location. Silent and comfortable Sweet (exelent price-quality ratio). Exeptional Spa, included in price, with huge sweeming pool, the best Hamam, hot, clean and magestic. I´d like reoeat thise exerience.
- ffay005 (8/5): Good hotell within walking distance to Khan Shatyr & Bayterek - A very positive hotel experience. About a week before my stay, I contacted the hotel to arrange transportation from the airport (4000 tenge, or about €10, one way, takes less than 20 minutes) since my flight would be arriving at 4:35 am, as most international flights do. In their reply, they offered me an early check-in for a reasonable fee, so when I arrived at the hotel about 5:45 am, I was able to check in right away. The fee also included breakfast upon arrival. The room was big, clean and well maintained and the bed comfortable. Two 0.5 litre water bottles in the room complimentary, replenished daily. This I consider a big plus. There’s a small safe (which is loose in the closet, so I guess a burglar could just carry it away), a minibar, a wide range of amenities in the bathroom etc, everything you would expect of a four-star hotel. Wifi was reliable and fast. Buffet breakfast is served from 7 to 10 am on weekdays, 8 to 11 am on weekends, and resembles more a brunch than a breakfast with several hot items, such as fried chicken and minced-meat patties. The selection was big and included regional specialities as well as more conventional breakfast items. On my day of departure, I was offered a limited selection of breakfast items brought to my room at no extra charge at 3:30 am (you need to order the night before at reception). The location is relatively good, you can walk to Bayterek Tower or the Khan Shatyr, but all distances tend to be long in Astana. Right next door, there is a McDonalds with a 24/7 drive-in window for your comfort food needs… Staff at reception were friendly, but lacked sufficient English skills and were not very knowledgeable. However, considering the relatively modest price of 38 000 tenge or €95 a night during Expo, I found the hotel excellent value.
- caprediem (8/5): Comfortable stay - It was the biggest room I stayed in my life, probably a waltz round could be possible. Service was on a very high level, receptionist remarkably positive and ready to help. We had to leave early and they were kind enough to pack us breakfast for 50 people. Breakfast was amazing, it was a first time for me to have such a wide selection of nuts :). Fruits, drinkable coffee (rare in Kazakhstan). Just next to the Lovers park, with some bars and an open terrace restaurants next to the fountains. But if you want to see real life in Astana, it is better to stay in an old part of the city. Around Jumbaktas at night it is really quiet.
- Mr_Pasi (8/5): Comfortable hotel with good service - Jumbaktas hotel is really nice hotel. Staff is polite, friendly and professional. Rooms are good. Take business room at 8 floor and then you have great view. Breakfast was okei. Good selection of food, but not so specially tasty. At the hotel is spa, which is brand new and really good. Hotel shuttle is practical.
- Ptica_Divnaya (10/5): Very pleasant experience in amazing Astana - The Jumbaktas Hotel is located in the city center, near the "golden line" that crosses the central part of the city. It is big and shiny like everything in Astana. The staff was very polite and helpful, especially girls at the reception. The room was very spacious with enormous beg (I think that three people would easily fit there), wardrobe, armchairs, big desk, flatscreen TV, air conditioning, safe and fully equipped bathroom. I liked the decorations as well - soft and nice colours with traditional touch. I've had a corner room, so the windows were from both sides and therefore there was a lot of sun in the mornings. Lobby area is a masterpiece with very beautiful decorations, comfortable sofas, tables, huge mirrors, lots of crystals, bar and live piano playing in the evenings. Breakfast area is also very beautiful and spacious. The food was nice, with decent choice of cold and hot dishes. I especially enjoyed fresh fruit salad and nuts. Location of the hotel is very nice. Two big shopping malls are not far - the first is 5-7 min walk, that second is about 15 min walk. I would recommend the second one, which looks like a giant tent - it is worth visiting apart from all the shops inside as the building is amazing. It is true that distances are quiet serious here, but taxi is cheap, although I preferred walking as Astana is a very beautiful city which should be enjoyed. If you walk along the "golden line" from the President Palace through the beautiful gardens, passing Bayterek Tower, skyscrapes, malls and building of amazing beauty it will really be hard to believe that you are not in some chic Emirate. And in the evenings the city shines like a star. If you go there before September, be sure to visit Astana EXPO 2017 - it is incredible!
- Verified traveler (8/5): Good hotel room, poor bathroom - Tower of a building at a corner of road junction. McDonalds near by. Bathroom very poor size and design Darkened hotel corridors - safety hazard
- Verified traveler (8/5): - This is a very Nice hotel. Comfortable beds and room. Good breakfast buffet. Close to three big shopping centers. Staff was very friendly and they speak English
- karen (10/5): extra - My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.
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