Hilton Garden Inn Rochester - University & Medical Center

Location: 30 Celebration Drive , Rochester, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Safety deposit box
• Facilities for disabled guests
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Free bus station shuttle
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Room, Accessible, Non Smoking (Roll-in Shower)

  2 Queen Beds

  Individually furnished room

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV, premium channels, and MP3 dock

  Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, designer toiletries, and towels

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning

  Accessibility - Phone accessibility kit

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Room service
  • Blackout drapes/curtains
  • Free WiFi
  • MP3 docking station
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV

• Suite, 1 King Bed, Non Smoking

  1 King Bed

  Individually furnished room

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV, premium channels, and MP3 dock

  Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, designer toiletries, and towels

  Practical - Free local calls, single sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning

  Accessibility - Phone accessibility kit

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Room service
  • Blackout drapes/curtains
  • Free WiFi
  • MP3 docking station
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV

• Queen Room with Two Queen Beds - Hearing Access

  The quadruple room features air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• Premium King Room

  This double room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• Premium Queen Room with Two Queen Beds

  This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• King Room

  The double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• King Room - Hearing Access

  The double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds

  The quadruple room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• King Room with Mobility Accessible Tub

  This double room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

• One-Bedroom King Suite

  The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Video
  • Heating
  • Sofa bed
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds - Mobility Access

  The quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Smoke alarm
  • Privacy curtain

Guest Reviews

• carolin (3/5): -
• Florian (8/5): Great location, clean and comfortable stay - Very clean, location, good service, free parking The mattress was squeaky with every movement. Can hear plumbing noises. This was on the third floor. Did not have this experience other times.
• Michael (8/5): -
• Michael (8/5): - It seems that every time we stay here the price is going up between 80 and $120 per night Starting to get extremely expensive
• Michael (9/5): - The property is in a great location if you want to be close to the university and the hospital or even the airport Although it does get super loud with police cars and ambulances, this is what to expect when you’re this close to the hospital. The only thing I don’t like is every time we decide to stay the price is always going up.
• Annie-Liliane (10/5): Stress free, clean and comfortable - Beautiful / clean A little expensive
• Ammie (10/5): Amazing staff very easy to get to great area. - I loved location it was a pleasure to walk to shops and breakfast and staff was outstanding. We were doing a college tour. Room was clean comfortable and the italian restaurant was SOOOOOO good. Would have liked continental breakfast but not complaining.
• corey (10/5): - Everything Nothing
• Elizabeth (8/5): Good overall, would stay there again - Location , comfort, room availability No one took out our garbage during our 4 day stay , no exercise mats in gym
• Daniela (9/5): Nice overnight stay - Nice spacious room. Great location. Friendly staff. Nothing.
• Rui (10/5): -
• Theodore (5/5): - Location was great visiting the universities Rooms were clean, but dated, bathrooms should have showers not tubs. Higher toilets.
• Anne (10/5): -
• Jasmine (9/5): -
• Christian (9/5): -
• Paula (8/5): -
• Jill (8/5): -
• David (5/5): There are better options only a short drive away - The room was fairly large, The bed was ok, staff was nice. The ambulances from the hospital can wake you, the carpets was heavily stained. The drain in the shower wasn't screwed down. Everything in the room cost money including what is normally a free coffee, and no free internet.
• Ruitong (1/5): - Not much The stuff is unreasonable, even when I checked in, it showed I booked twice, they didn’t do anything and marked the other room as “no show” and charged me twice.
• Sabesh (8/5): -
• Guest (9/5): It was very nice and comfortable,being it was just over night we didnt get to experiance all the fea -
• Kate (8/5): Clean, great location - Great location. free parking&easy access. Nice big rooms. Clean. Staff friendly, esp. in the restaurant for breakfast buffet. Feels like they are cutting corners. Little things like batteries in TV remote needing replacement, no pad/pen, no tag for room cleaning, really weak coffee.
• Jennifer (9/5): -
• Juan (10/5): -
• Ruitong (5/5): - It’s nice and clean. The breakfast buffet was the worst.
• Krenzer (10/5): It was well worth the money! Comfortable and great staff and great location! - Very convenient location everything around you! & breakfast was excellent great options and server believe her name was Donna and the cook Juan think that was his name were very very nice and got everything we needed and more! Also the two front text employees believe his name was Eric very awesome helped us with alot Don’t have anything to say bad about here!
• Harjinder (5/5): -
• Brenden (10/5): -
• Rebecca (10/5): Very spacious and luxurious room - Room was a suite and it was huge. Very comfortable and luxurious Hairs in the tub. The pull out couch had no sheets
• Tiziana (8/5): -
• אהרן (6/5): צוות בבלה לא ממש מתרגש מבקשות, נאלצתי לחפש מגבות ולזרוק האשפה לבד - לא קיבלתי שירות חדרים ביום היחידי שבקשתי וגם כשהתקשרתי לקבלה לא עשו כלום הצוות בקבלה עושה טובה שעונה לך האינטרנט מתנתק על 24 שעות וצריך לרדת לקבלה לחדש אותו
• Florian (8/5): - Location is convenient. Clean rooms. Not helpful when I had difficulty with connecting with WiiFi. Loud music was played next to our room and we were unable to sleep. Would prefer additional blanket in the room instead of calling for one.
• Norianna (1/5): -
• Norianna (1/5): -
• Michelle (1/5): Will never stay here again - False advertising. No shuttle, no room service despite BOTH being listed here and being reasonable I made the choice of this hotel. Had to spend the night hungry after a transcontinental flight because my child was asleep in the room and I didn't have another way to get food after arriving from abroad. And they charge extra for bottled water in the room unless you are some sort of club member... For a room that cost over 200/night? Gross.
• Anne (10/5): -
• Erik (9/5): -
• Florian (9/5): -
• Florian (10/5): -
• Peter (10/5): - Great location in Rochester! Rooms were clean and spacious
• Stacye (10/5): - Fantastic and comfortable. This is where I’ll be staying whenever I’m in town.
• Susan (8/5): - Second visit here. Staff is terrific. Comfortable clean and affordable. Restaurant is fun.
• Taylor (8/5): -
• Kimberly (8/5): - The King bed in room 209 was EXTREMELY hard and uncomfortable. No mattress pad or pillow topper either, just a hard, worn out mattress.
• Joseph (10/5): - Clean room
• Michele (10/5): - Always love my stays at Hilton Garden Inn!
• Paul Van (10/5): - Wonderful caring staff!
• John (10/5): Outstanding Staff and Hotel! - Excellent Hotel, front staff friendly efficient and very professional! Top place to stay when visiting Rochester!!!
• Joey (10/5): - Visited UofR and stayed here. Close to campus and medical school/hosptial. There are a few dining options right in the area. Property was sharp, and the room was perfect.
• Galvao (10/5): -
• Joseph (8/5): - The staff abs service were great. My only issue was the shower, it doesn't have a lip so the water runs into the middle of the bathroom, but there were plenty of towels, so, not a big deal.
• Brian (8/5): - Pool was stocked with plenty of towels. Gym actually had weights! Front desk was super friendly No conditioner in shower, wobbly toilet seat.
• Mary (10/5): - Everyone was extremely kind and helpful. The rooms were comfortable, clean, and modern. And the food was terrific. (Both the restaurant on the first floor of hotel, and the hotel breakfast.) We were also really happy with the location.
• Rahul (8/5): - Shops nearby, very close to the university.
• Damian (3/5): - Location Stayed only for 1 night and I got room with empty gel and shampoo in my bathroom. Next day, I asked front desk for late checkout and they pushed only it 30min. (I'm Hilton Honors member) Paid $350 for 1 night. It's definitely not worth it.
• Alexandra (10/5): - Great area to walk
• David (4/5): - Blood stain on comforter. Squeaking beds and door hinges. I have stayed here many times and it seems the quality of the facility is declining.
• Margaret (4/5): - I operate two Airbnbs (in addition to my day job), so I am sympathetic to the challenges of cleaning. The shower had large clumps of long dark hair in the drain (in the center of the stall, so not easy to overlook during cleaning) and there was visible fecal debris on the wall around the toilet paper holder. I had two rooms reserved for myself and my son for more than $300/room (before tax). This was very disappointing and not what I expected.
• Sheng (10/5): - Quite and clean Na
• Page (4/5): definitely NOT worth the high price - Good location, but did not feel safe in surrounding neighborhood in the evening Room was spacious Bad coffee awful pillows in the room. They had lost most of their fluffiness. staff responded to requests but often seemed more interested in their phones. Some of them downright lazy
• Subramaniam (9/5): -
• Shivaram (10/5): - Good
• carl (8/5): - Hotel was nicely situated for a visit to UR. Property was very nice. One note would be that Elevators were incredibly slow for the amount of floors.
• Ashley (10/5): - My favorite hotel when I am in the city. Everything is five stars location is perfect. A lot of dining places in the area and there’s a lot of doing in the city on the weekends.
• Massi C. (8/5): -
• Bridgette (9/5): - Convenient location. Free breakfast?
• Vyvyan (10/5): - Good experience overall, I will definitely stay again
• Jacqueline (8/5): - Overall it was a good stay. The location was perfect for our visit at Eastman Dental. The facility was nice but some of the details in the cleaning were missed. I always pull back mattress pads and sheets to check for bed bugs (which I did NOT find to be very clear). However,, one of the mattresses had body fluid stains on the corner and some odd crumbs under the sheet and on the mattress pad. I found those same type of crumbs on the sitting chair.
• Daniel (9/5): Pricey but bice - Big comfortable clean room, walkable neighborhood with lots of amenities, convenient from the interstate. Way too expensive. Almost $300 per night. Insane.
• Boris (10/5): - It is very convienent to the U of R and most of the city and eastern suburbs
• LISA (4/5): - We reserved a room about 4 hours before our arrival after a long day of driving. When we arrived, we were first told that there were no rooms available - even with a confirmation. Then witnessed a weird and unprofessional front desk discussion between employees. Finally resolved by one employee physically verifying the room was clean and available. All told about a 15 minute wait after a very long day of driving. Then we were told we could eat any snacks in the room - complimentary because of our wait. There were 2 water bottles, lol. Think they were already complimentary. Thanks! Overall, the place was clean, quiet and in a great location - just need to work on their guest reception.
• Christine (10/5): - We were here for family wedding. This location was a convenient location, the rooms were clean and comfortable
• Susan (8/5): - Comfortable accommodations. Easy walk to hospital. Enjoyed dinner at Grappa.
• Taylor (10/5): - Great stay, enjoyable space. Very clean. Worth it
• Sharon (6/5): - The staff and restaurant on site was amazing! But the hotel was mid. The elevator was broken , the bathroom outdated and the amenities were mid
• Leslie (10/5): Exceptional - Location, staff, cleanliness
• Christy (10/5): - Was nice area to stay easy access to my testing site 6 min ride
• Jeremy (8/5): great facility, poor value - clean, new and convenient Too expensive and no complimentary items in the morning except coffee?
• Raquel (10/5): Exceptional -
• Arc4 (7/5): Good -
• Charly (10/5): - This place was beautiful and so clean the only problem I had was only one elevator worked so it took a little bit longer which isn't a big deal.
• Jenalle (10/5): - Great location
• Jeanneth (8/5): Excellent! - 👏🏼 location, very near with Strong Memorial 👏🏼 kind and polite staffs 👏🏼 room was superb, clean, quiet Nothing. Everything was just up to the standards 💯
• Alexis (6/5): - Okay place. Great staff. Nothing in the area open later than 9:30pm. Nothing open early in morning.
• Cynthia (10/5): - I have stayed at this property 3 times and really love it!
• Silverio (10/5): Exceptional - Great service!
• Kevin (6/5): - Great location. Close enough to everything in Downtown Rochester.
• Carol (10/5): - Staff was helpful. Beds were comfy. The king suite was roomy and Grappa has wonderful food!
• Breanna (8/5): - It was nice!
• Mehmet (5/5): Passable - Location My room was on the street side- a lot of noise coming. They were not able to change.
• Frederick L (10/5): - Everything was awesome!
• Jodi (10/5): Staff was very welcoming after a long day at strong - Friendly staff. Great location for emergency hospital visits Nothing
• Benjamin (5/5): Passable -
• Maximilien (10/5): - Clean hotel and nice room. Somewhat less sound isolated but the neighbors were thoughtful and volumes down in the night. Great area
• Rebecca (10/5): - Convenient for families out of town families that are having medical care at the hospital. Plenty of food options in walking distance.
• Jones (10/5): Exceptional -
• Sierra (6/5): - Everything was lovely until I noticed they double charged my card 50$?
• Ronica (6/5): Good faithful - When in Rochester, I always stay at the Hilton Garden. The location is great, near UofR’s campus and right at the medical center with restaurants nearby. I had a room on the 4th floor and there was noise either above or outside, both fitting the day and at night. It kept me up at night. The room is well equipped with coffee maker and a microwave. I love that the hotel has a pool and a well sized gym.
• Kyle G (6/5): - Thanks
• Nati (10/5): Exceptional -

Photos