Crown Prince Hotel Surabaya
Location: Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271, Surabaya, ID
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover the perfect getaway at Crown Prince Hotel Surabaya, where comfort meets luxury in the heart of the city.
Relaxation at its Best
Unwind in our full-service spa, or take a refreshing dip in the outdoor pool after an invigorating workout in our state-of-the-art fitness center.
Culinary Delights
Savor international cuisine at our on-site restaurant, Avallon, or enjoy a cozy meal from our coffee shop with 24-hour room service available to satisfy your cravings.
Convenience and Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel, and enjoy our concierge services for a seamless experience, including a complimentary shuttle for your shopping adventures.
Your ideal retreat awaits—book your stay at Crown Prince Hotel Surabaya today!
Important Information
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Health or beauty spa nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Full-service spa
- Tours/ticket assistance
- Wheelchair accessible parking
- Free shopping center shuttle
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Banquet hall
- Health or beauty spa nearby
- Wheelchair-accessible van parking
Rooms Available
-
Cozy Twin
2 Twin Beds
237 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Cozy Double
1 Double Bed
237 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Comfy
1 King Bed
355 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Charming
1 King Bed
355 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Classy
1 King Bed
559-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
Guest Reviews
- Eric (10/5): -
- Titahning (8/5): Menyenangkan - Kamarnya luas, sarapan enak, ac dingin, valet gratis.. Saat masuk ke kamar saat check in terasa bau rokok. Pdhl sudah pesan non smoking room..
- Camille (7/5): -
- Nicolas (9/5): - . C'est propre et sympa à vivre Manque de formation du personnel. Piscine petite
- Linda (6/5): The facility was nice and clean - Close to Tunjungan shopping mall and friendly staff. The bed was very uncomfortable, both the bed frame and mattress are in need of an update. Additionally, the air conditioning in our room was not functioning properly. It was fixed at 26°C and could not be adjusted, making the room uncomfortably warm with high humidity.
- Rhian (9/5): Good choice for a short visit - Swimming pool was a decent size and refreshing. Easy walk to Tungunjan plaza. Lots of variety at breakfast even if we had no idea what most of it was. Quiet room with decent mattress. All in, good for a one night stay Air con was pretty feeble so room was warm
- Allard (8/5): -
- Zita (9/5): -
- Amry (10/5): -
- Johannes (7/5): - T.o.v crown hotel viel deze tegen Afwerking
- Kris (2/5): -
- Eny (8/5): We waren 11 dagen hier gebleven. Er is wel een incident maar snel werd het opgelost door het management - Alles schoon, heel vriendelijke personeels De shower is niet hard genoeg, misschien omdat wij op 17e verdieping waren. Zal ook geweldig zijn als er magnetron is waar we kunnen gebruiken, hoeft niet per kamer, per verdieping is ook al voldoende
- Ridwan (6/5): -
- Aryanti (7/5): Good for short time visit. - Breakfast was good. It is in the heart of Surabaya, easy access to anywhere. Staff were friendly and helpful. Good resto with coffee and meals. Parking is limited, have to wait too long for valet. There are 3 escalators but only 2 works, long queue during breakfast and check out time. How come you have 20+ floors with only 3 escalators?
- 瑋儒 (8/5): - 位置很中心很方便，早餐很多樣 枕頭上有頭髮
- engah (10/5): -
- Samaa (10/5): -
- Han Tiong Steve Kardinal (10/5): -
- Alexander (4/5): -
- Philippe (9/5): -
- Muhammad Afiq (8/5): Overall good - It is near to the malls and airport. It is also reasonable. Some staff could not understand english, hotel does not have steam iron and ironing board.
- DANENDRA (9/5): -
- Subkhan (9/5): tempat, akomodasi OK semu hanya lorong jalan ke tempat parkir mobil sempit - kamarnya bagus dan bersih tempat parkir mobilnya sedikit dan sempit jalan masuk
- Pietra (7/5): -
- Joudiou (8/5): - Le personnel est très gentil et serviable. Petites attentions très agréables à l'arrivée à l'aéroport. La piscine est génial et très agréable quand il fait très chaud. La réception nous a conseillé une guid pour faire un périple de surabaya au mont Ijen que je déconseille fortement Novi et Fitri sont 2 sœurs qui ne parlent pas très bien anglais, elles arrivent sans rien avoir préparé, aucun document de voyage, aucune précision sur les horaires de départ, itinéraires, équipements à prévoir. On a marché 4 km pieds nus pour aller voir des cascades parce qu'elles ne nous a pas dit de prendre nos tongs et qu'il faut traverser des rivières. Leur périple est hors de prix et vous devez chercher vous même les hôtels où dormir et payer pour elle repas et logement. Bref ne vous embarquez pas avec ces demoiselles. Il y a des séjours au départ de surabaya beaucoup moins cher et mieux organisés.
- Roberto (7/5): Corretto equilibrio tra qualità/servizio e costi - Buon equilibrio prezzo/qualità Aria condizionata con pochissime regolazioni
- Mohamed (10/5): -
- Andreas (8/5): -
- Lionel (9/5): -
- Lionel (8/5): -
- Kristina (10/5): - Very friendly staff, close to city centre, nice swimming pool /
- Stephanie (9/5): -
- Joesusilo (10/5): -
- Ekaterina (10/5): Exceptional -
- Rubai (10/5): Exceptional -
- Steven (10/5): Crown prince hotel June 25 - I was delighted with the room, not your standard design. Snacks were free and there was a water cooler in the hallway, which is very handy and less wastage. Would definitely stay there again.
- Mohamed (7/5): Good -
- Yenny1997 (10/5): Exceptional -
- K-rine (9/5): Superb -
- Nikky (7/5): Good - Closes to the city
- Darshan (5/5): Rooms Quilty doesn't justify 4 Star hotel. - . breakfast, and lovely Staff, location. Poor cleaning , mould in bathroom,old, poor quality Room when it its a 4 Star hotel! Sorry to say its is not even close to 4 Star hotel. Bathroom ( shower)has plastic curtains looks cheap place. Staff was helpful. Changed our room when we show them mould in bathroom
- Joanee (8/5): Very good -
- Nathaniel (6/5): Pleasant - Fitness room and water dispensers Smelled like mildew.
- Elisabet (8/5): Very good -
- Azira (10/5): Exceptional - i very happy stay at crown prince hotel👍 staff very friendly.. if i come surabaya i will repeat that hotel
- Townsend (10/5): Exceptional -
- Stephanie (9/5): Superb -
- Wai (7/5): Decent hotel - Decent hotel, bathroom a bit small, but everything was there. Breakfast was good (we stayed one night).
- Stephanie (8/5): Very good -
- Hoi (7/5): Good -
- Neria (7/5): Good -
- John (8/5): Very good -
- Stephanie (9/5): Superb -
- Yusuf Ali (10/5): Very comfortable friendly hotel - Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance
- Stephanie (10/5): Exceptional -
- Stephanie (9/5): Superb -
- Lora (8/5): Very good -
- Lora (7/5): Good -
- Atik (6/5): good location, messy administration - The location. The administrative management and payment process was messy
- Uhuy (10/5): Exceptional -
- Elena (10/5): Exceptional - Stayed with 2 kids. It was allowed to book 1 room for 4 people (2 adults and 2 kids), but there was only one queen bed. Lovely staff helped to organize the second room for kids on the same floor. Nice view, comfortable beds, generous breakfast with a combination of traditional and European dishes. Kids enjoyed the pool and gym. The gym is not big, but enough for a workout with weights and some other equipment. Drinking water is on every floor.
- Echa (9/5): Overall, everything is great and wonderful... - the room was spacious, i stayed at classy room, the drink in the fridge are free, the snack also free. Swimming pool is big and clean for me and my boy to swim...since i drove myself from Bali to Surabaya and i was so thankful because they offered free valet service...that's quite helpful perhaps the cakes during breakfast need to be improved.
- John (8/5): Recommended ! - Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
- Danendra (9/5): Superb -
- Adrian (10/5): Exceptional -
- Kelly (10/5): Surprisingly comfortable. - Very comfortable and the food is good for breakfast. If you are a foreigner. English is a challenge for the staff but they are friendly and they try.
- Maulana (10/5): Exceptional -
- Mohd (10/5): Exceptional - Friendly staff. Comfortable. It just nearby Tunjungan Mall. Nice food.
- Erica (9/5): Definitely worth the price. - We stayed on a high floor which gave us an amazing city view. The staff are very helpful. We asked them for information about sending package to Jakarta. They didn't know at first but they checked and called back to provide additional information for us. There aren't many shops, restaurants and cafe nearby. To be fair, if you walk for 15 min, you will reach everything: a huge mall, McDonald's, Coffee TGC which opens at 6am, but that's quite a bit of walking for a traveler. And if I just want to get a cup of coffee or grab some simple food, I also don't want to call a Grab. I ordered room service, the food is great and sent to me on time (as I requested a specific time) but a little bit expensive. The pool is too small for exercising, but if you want to cool down in the water and take some pictures, that's perfect.
- James (8/5): Hotel is in a good location, with good facilities and a good Breakfast selection. Staff friendly - Breakfast was good, a good selection of Western and Indonesian food Hotel was very busy, had to wait at breakfast for glasses plates cutlery to be be supplied. Need more sun lounges around pool and repair the existing sun lounges.
- Douglas (2/5): absolute waste of money. never again. - location ok. nothing else to like I booked this based on reviews from others. What a joke. I paid for the top priced room, When i got to the room, I found that there are no bedside tables therefore no where to put a bottle of water, a phone or book or anything, There are no plugs for charging other than one only inside the wardrobe, Go figure??? The Air conditioning was hopeless it was stifling hot and stuffy. As were the corridors on all floors. Zero effective air conditioning. The lifts , all 3 , are not logic controlled so they all race to the same floor for one passenger, meaning that it take 15 minutes to get from 12th floor to ground and vice versa. The breakfast was an absurd joke, the coffee was like water, There was no toast or butter for an omelette. All other foods were cold. It was an absolute disgrace for a so called "4 star" hotel. First and last time ever for me.
- Andrew (5/5): Passable - Staff were very friendly and welcoming. Loud traffic noise; the window double glazing, if it had any, didn`t keep out the noise.
- Abdul (8/5): Overall we are satisfied with the services. - Location is convenient There’s no hand shower spray
- Rizky (7/5): Good -
- Richard (9/5): Superb -
- Mojoau (10/5): Location location location - Staffs and location location location Nothing to aware
- Herman (9/5): Superb -
- Phillips (8/5): Very good -
- Anonymous (5/5): Check in takes too long, room is good - The view of the room is good, the room is clean n access to some mall is close When check in, i waited to long. 20 minutes more :( The system is not merge to booking.com. Cos, at first they said i didn’t pay for breakfast yet. Then, I need to complain for them to check again. And yes, I have paid it
- Stefani (7/5): Good -
- Aziz (9/5): Classic Hotel - Everything None
- Harish (7/5): Good -
- Aziz (8/5): Very good - The view Other guest
- Indra (8/5): Very good -
- Ahmed (10/5): Exceptional -
- Tera (7/5): Good -
- Heath (6/5): Family holiday - Very friendly staff Pre paid breakfast was OK but I would research other options if they are available and if I went there again.
- Anonymous (7/5): Good -
- Benedict (1/5): Bad - The buffet is good, but I got food poison from their hot dishes and had to stay in bed for 1 day. Missed my meetings. This hotel is one star. They obviously don't invest anything anymore. Gym machines all broken. Booked comfy room, only amenity was a 5 dollar chair. So poor. Comfy rooms and suites are located at the corner to the main street so very, very loud. Across my room was a suite with opened door, totally moldy. I felt like living in a hotel under construction. Staff doesn't care about anything just asking to pay once you entered the room. They even want to charge to watch football in their pub. Everything is really old and not up to date.
- Azeza (7/5): Good -
- Sarah (9/5): Superb - Good food
- Ina (5/5): Passable -
- Clemence (8/5): Pleasant stay - Excellent location!
- Willie (10/5): Comfortable stay - As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
- Richard (8/5): Nice stay in Surabaya - Good condition rooms, clean and comfortable. Very good breakfast
- farah (8/5): Nice hotel, best and healthy welcome juice. - Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
- Masanori (8/5): Comfortable Stay - Location is good with a mega shopping centre nearby
- Verified traveler (4/5): HOUSEKEEPING - VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
- Diamantino (6/5): Surabaya - Service poor. Not a good location very noisy Breakfast terrible
- Gautam (8/5): Nice hotel. Centre of city. Good staff. - Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
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