Florence House Boutique Hotel and Restaurant

Location: 2 Malvern Road, Portsmouth, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Ironing service
• Non-smoking throughout
• Concierge service
• Allergy-free room
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available

Rooms Available

• Executive Twin Room with Shower

  2 Twin Beds

  280 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Laptop workspace, phone, and iron/ironing board (on request)

  Comfort - Fresh bed sheets (on request), daily housekeeping, and heating

  Eco-friendly - Eco-friendly toiletries and LED light bulbs

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Portable fan
  • Bedsheets provided
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • LED light bulbs
  • Change of bed sheets (on request)

• Superior Superking with Bath & Shower

  1 King Bed

  323 sq feet

  
  

  Relax - In-room massage available

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer

  Practical - Laptop workspace, phone, and iron/ironing board (on request)

  Comfort - Fresh bed sheets (on request), daily housekeeping, and heating

  Eco-friendly - Eco-friendly toiletries and LED light bulbs

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • In-room massage available
  • Free WiFi
  • Portable fan
  • Bedsheets provided
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • LED light bulbs
  • Change of bed sheets (on request)

• Standard Double Room with Shower

  Small double room with a private shower (no bath), vegan friendly toiletries, tea and coffee making facilities. Free Wi-Fi is also available. No children, extra beds or cots can be accommodated in this room

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Family Room (2 Adults + 2 Children)

  This room features a king-size bed, a sofa bed (suitable for a child) and an en suite bath or shower room. This room is not suitable for more than 2 adults. Free Wi-Fi and tea and coffee making facilities are also provided.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Family Suite (2 Adults + 3 Children)

  Providing free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 4 beds.

  Max Occupancy: 5 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Executive King Room with Shower

  A king-size bed, tea/coffee making facilities, a seating area and an en-suite shower room are featured in this room. Free Wi-Fi and vegan friendly toiletries are also provided. Please note there is no bath. No extra beds or cots can be accommodated in this room.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Superior Superking Room with Bath and Shower

  This room features a superking-size bed, tea/coffee making facilities, and a private bathroom with a bath and overhead shower. Free Wi-Fi and vegan friendly toiletries are also provided. No extra beds or cots can be accommodated in this room.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Superior Superking Suite with Bath & Shower

  This room has a super king-size bed and private bathroom with twin sinks and a bath with an overhead shower. There is a seating area and wardrobe. Free WiFi, toiletries and tea/coffee making facilities are also provided. No extra beds or cots can be accommodated in this room This room has a super king-size bed and private bathroom with twin sinks and a bath with an overhead shower. There is a seating area and wardrobe. Free WiFi and tea/coffee making facilities are also provided. No extra beds or cots can be accommodated in this room

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Superior Superking with Shower

  A king-size bed, seating area and en suite shower room (no bath) are featured in this room. Free Wi-Fi, vegan friendly toiletries and tea and coffee making facilities are also provided. No extra beds or cots can be accommodated in this room

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Family Room (2 Adults + 1 Child)

  This room features a king-size bed and a single bed suitable for a child, and an en-suite bath or shower room. Free Wi-Fi and tea and coffee making facilities are also provided. This room is not suitable for 3 adults.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Twin Room with Shower

  Two Single Beds, tea/coffee making facilities, a seating area and an en-suite shower room are featured in this room. Free Wi-Fi and vegan friendly toiletries are also provided. Please note there is no bath. No extra beds or cots can be accommodated in this room.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Luxury Twin Room with Shower

  Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room has parquet floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

Guest Reviews

• James (10/5): Lovely hotel in a beautiful city on our way to ship home. - The bed was amazing. Florence Suite. Molly was a doll at checkin
• B (7/5): It was ok - Its a lovely looking hotel We checked in late after informing the staff way in advance (2 weeks before arrival and on the arrival afternoon) . We were really tired and once we got in the room it was really cold and the heating wasnt on or didnt work. We informed the receptionist and he kindly gave us a portable heater. However that took time to warm the room up. The heating was eventually working in the morning but thats really not acceptable. Also the bathroom floor is really cold and going there with no slippers was really uncomfortable. Also, I would expect more towels than 1 pp.
• Helen (9/5): Would stay again. - Great little hotel, friendly staff, welcoming and accommodating.
• elsa (9/5): Séjour très agréable - Quartier proche du front de mer, très bien situé. A 10mn du terminal des ferrys. Hôtel charmant, propre, literie confortable. Chambres lits jumeaux en rez-de-jardin très calme, rue peu passante. Chambre exécutive à l’étage très bien aussi. Les chambres sont grandes et bien décorées. Personnel accueillant et disponible, nous ont servi à dîner bien qu’il était tard et les cuisines sur le point de fermer. Un peu plus de chauffage dans la chambre serait bienvenu en hiver.
• Craig (10/5): excellent - Overall Secure parking - gate was left open on a few occassiions
• Michael (10/5): Excellent and the breakfast is superb - All of it was good. Very clean and the room was very comfortable Desk for working could have been better
• Annette (10/5): Would certainly stay there again, a pleasure to be a guest - Great location, staff were exceptional, room was bright and lovely, food amazing There was nothing to dislike
• Batenball (5/5): - Lovely place and accommodation, amazing breakfast but facilities rough round the edges , we paid for a super king room , We had to pay every thing up front for the accommodation extras,on arrival,after paying for accommodation when booking Had to pay extra to accommodate our dog but no bowls treats or bedding, unlike other places we have stayed In, staff couldn't make a shandy, we had to pay for everything as we went,ie drinks etc not settling up at the end after paying everything up front, No full size mirror in room Pay extra for parking Shower block decor shabby
• Colin (8/5): - Veru individual Nothing
• Dawn (10/5): It was very nice close to the beach and local shops. The buffet breakfast was very nice - The room was very comfortable. There were nice chairs to sit on and the room was good value for money. They supplied a bottle of of filtered water in the room which saves us having to buy a bottle The only thing was breakfast finished at 9 and most places I have stayed it's usually 9.30/10.
• Elizabeth (9/5): Friendly staff and the hotel had character - Breakfast was good with a wide selection of food
• Antony (7/5): - Had to pay extra for a cappuccino and parking was expensive
• Corrado (10/5): Highly recommend - wish we could have stayed longer! - Absolutely lovely - the photos don’t do it justice Nothing
• Chantal (8/5): - Chambre joliment décoré, lit confortable. Créneau horaire du petit déjeuné trop court et buffet non réapprovisionné, en arrivant à 8h30 il n'y avait plus de viennoiseries, d'omelette ni de Nutella,
• Francois-Joseph (10/5): -
• Alice (9/5): -
• Deni (8/5): Very happy with this hotel, mattresses may be due for renewal - Staff very helpful. Tasteful decor. Good sized room. Mattresses were poor. Deep indents in the middle - felt and looked like ‘holes’ under the bottom sheet.
• Ashton (10/5): We had a wonderful time here, I would definitely love to come back in the near future! - I think it’s very beautifully decorated. I love the style and how everything is laid out. It’s very up to date. I loved the bathroom and the layout of our room, it was very spacious and a perfect location for why we were staying there. (Beach trip) I had a wonderful time here. My 10 year old daughter thought it was the best place she’d ever seen and my autistic 3 year old was safe and had an absolute blast! It’s very rare we find somewhere that has the needs for both children but this was amazing. It had everything we needed. There isn’t anything I can complain about I don’t think?
• Martin (10/5): -
• Teresa (8/5): -
• Graham (7/5): -
• Tracey (8/5): - Location
• David (9/5): -
• Christopher (5/5): -
• Eileen (10/5): Beautiful hotel in beautiful location right next to the beach. - Beautifully decorated and very helpful staff Nothing
• Barry (8/5): A nice stay - The property was very nice, staff were great and it was nice to be able to book (paid) parking. Breakfasts were great. We found the bed and pillows uncomfortable; perhaps they’ve seen better days.
• Debbie (8/5): Homely Appeal - Very friendly staff and we were made very welcome on arrival. Room was large with plenty of storage. Lovely decor, lovely homely feel to the hotel. Breakfast was very good. Hotel is ideally located near to the beach and the restaurants of Southsea. Additional charge for parking but it was in a secured gated area. Tricky to find though!
• Alan (8/5): Great location, great value and brilliant staff! - Staff were very helpful. Room smelt a bit odd, as though someone had been smoking in there?
• Angelza (9/5): - Lovely hotel, that was well decorated, lovely and ckean. Our room was a good size with very comfy bed and nice bathroom. Breafast was well cooked and great choice of items. The hotel did not have a restaurant open for evening meal for our stay, although there was a bistro pub just down the road which we did use.
• Sally (10/5): - Very pleasant stay with excellent and helpful staff. Very clean and comfortable hotel.
• JohnD7569 (10/5): Portsmouth hotel - Small but pleasant hotel, nice clean rooms and friendly staff
• debbiewW6756VQ (8/5): Cosy Hotel In The Heart Of Southsea - We spent a night in this hotel whilst visiting the historic dockyard in Portsmouth. Slightly tricky to find the gated car park but once we did that was a nice idea, to have secure parking, cost of an additional £15. Very friendly welcome on arrival. Our room was large and had really thick soft carpet which felt more luxurious than the usual hotel carpet standard! Room was very clean, bathroom a little tired in places and the towels could do with an upgrade but other than that very comfortable bed and pillows. Breakfast was really good, waitress service, good selection of breakfast options. All in all very good value for money.
• V2881MPemilys (10/5): Weekend visit - I stayed for 2 nights, the room was clean, comfortable and the staff were very friendly. The location is great for everything in and around Southsea. I used the on street parking and found a space a couple of streets away. Having previously lived in Southsea I was expecting this but if you want easy parking near the hotel I would suggest paying for the parking supplement.
• Jessica (8/5): A really nice welcoming hotel, beautifully decorated and immaculately clean. Friendly staff. I’d definitely stay there a - The location- really quiet and within close proximity to eateries. The staff were friendly and helpful. The hotel was welcoming, tastefully decorated, spotlessly clean and warm. The lack of a restaurant. On Booking.com it’s advertised as having a restaurant, but there wasn’t one. The hotel explained that it was available seasonally, from May. Booking needs to update its details to reflect this.
• Kaye (9/5): -
• Emily (10/5): -
• Linda (10/5): -
• gary (4/5): ok - Good Location The Toilet was dirty, the Body/hair wash was empty in the shower. the restaurant was closed but said online it was open. Breakfast was expensive, you only got 1 bit of toast with the egg on toast and it was £12.00 for that
• NIcki (9/5): Lovely staff..great location..will come again - The location was perfect! The tea cups in our room were tiny..not ideal
• Julie (10/5): Very enjoyable - Staff were very helpful and friendly, breakfast perfect lots of choice. , evening meal very nice good choices
• Daniel (9/5): -
• Lance (9/5): Very enjoyable never knew Portsmouth/Southsea had so much to do. - More info on street parking which was a little difficult on the first evening. I would have paid for a reserved space had I known. Other times it was easy enough finding a space.
• Barry (8/5): -
• Trip25018157865 (10/5): Great staff, great location - We stayed at Florence House last summer and liked it so much we re-booked for our trip to Portsmouth in January. We were given a friendly welcome and shown to our room. We were upgraded to a superior room and it was lovely and the bed extremely comfortable. The hotel is very clean and beautifully appointed with the decor reflecting the style of the building. It is also extremely well situated for exploring the area. The staff are all very friendly and helpful, breakfast is excellent. Thanks for a lovely stay, we will be back later in the year.
• FRANK (10/5): -
• Mike (8/5): - Very clean room, and very comfortable bed. Parking available. Great breakfast. No confirmation of parking which was expected after registration.
• Sarah (8/5): Pleasant stay with convenience of adjacent secure parking & small restaurant - Convenience. & restaurant - food very good Conservatory where evening meal was taken was a little cold although, to be fair, it was December..
• Coman (9/5): -
• Louise (7/5): -
• Una (10/5): -
• Judith (8/5): -
• Wendy (9/5): Comfortable stay, exceptional breakfast - Great breakfast choice and near to port Nothing it was fab
• Chong Teng (8/5): It was nice - Staff was accommodating There was no lift at the accommodation
• Daisy (8/5): -
• Martyn (10/5): - Excellent
• Ian (9/5): - Room was really nice, comfortable bed. All the staff we encountered, at reception and in the restaurant were excellent. Will return.(if we can negotiate a slightly better price 😁) Extra £10 to park.
• V6739KVpeterg (8/5): Comfortable and good value if location is what you want - Stayed here before as ideal location for visiting family locally. Very near front though this was irrelevant in late November!  Small but very pleasant hotel. Good value, and with a good quality restaurant. Rooms clean and well provided, though in our ‘upgraded to executive’ room there were no safe, fridge, tissues, table lamp etc. The en suite was small but fine, with a good shower. Breakfast is good, though table service rather than buffet so not fast.
• martin (10/5): -
• Stephen (10/5): -
• Azmeh (9/5): -
• Grant (10/5): -
• Caroline (9/5): Beautiful hotel and friendly and welcoming staff - Clean and comfortable with friendly staff The narrow roads around the hotel
• Irene (10/5): Really good. Would recommend. And would recommend the cafe as a good brunch spot for non guests. - Allowed slightly early check in as we arrived early. The room was small but spotless and looked recently decorated. The bed was comfortable. Breakfast was one of the best I have had recently. Not an issue for us but I don't think there was a lift so might be tricky for people with mobility issues.
• JudyBis (9/5): - Great location and hotel
• Bayliss (10/5): -
• Tina (9/5): great location, lovely room that had everything you would need. - very clean and friendly staff
• Bethan (8/5): Great location with friendly staff - Comfortable and clean. Great breakfast and friendly staff. Parking available in closed area if you book.
• Thi diem (9/5): Très bel établissement confortable et décoré avec soin, avec un personnel sympathique et un petit dej avec beaucoup de c - Le confort des chambres, la deco, le petit dej très copieux, quartier résidentiel proche de la mer, le personnel très aimable. Le bruit des chambres en dessous le matin. Hotel construit dans une maison. Les murs sont fins.
• Patricia (10/5): We enjoyed it very .much - Room clean and warm
• Mihai Dorel (9/5): -
• David (9/5): -
• Ben (10/5): -
• Tamsin (8/5): -
• Jake (10/5): -
• Edward (10/5): -
• Lyndsey (9/5): Lovely cosy stay - Rooms were decorated lovely. Breakfast was great! It was lovely to be served instead buffet style that most hotels do. Location was local to our needs and the staff were very helpful Happy with everything
• Ria (9/5): Uitstekend -
• Karen (10/5): Friendly, helpful staff in a beautiful hotel. - Beautiful hotel. Lovely decor. Rooms very clean, well equipped and comfortable. Friendly, helpful staff. Lovely food. There was nothing I didn’t like.
• Deborah (9/5): Very comfortable stay in a charming hotel - Lovely characterful hotel. The bed was soft & cosy, ant the room spacious and beautifully decorated. Excellent shower.and clean well-appointed bathroom. All the staff were welcoming and polite. Very good breakfast too. Could not fault this charming hotel in an old Victorian property. Nothing
• Gareth (7/5): - Good size room. Staff very nice. Location was spot on. Cleaners need to do a much better job.
• Dave (9/5): I was very satisfied - all went well all good
• Donelle (10/5): - The location to the city and all the amenities were great we did uber a few times but still close by
• Iain (10/5): -
• Lesley (8/5): Would return - Location and design. Very friendly and helpful staff.
• Nick (8/5): -
• Rachel (10/5): - Staff were lovely very polite and friendly Nothing
• Joerg (9/5): - Frühstück very british :-) , für einen Portsmouth-Trip ist die Lage perfekt: Nah am Stadtstrand & Promenade - und auch die Innenstadt ist zu Fuß zu erreichen. Parken auch kein Problem. Zimmer klein - aber ausreichend
• Neil (9/5): -
• Val (8/5): Returning guests - another good experience overall - Good experience overall
• Klaus (8/5): -
• Blewett (9/5): - Carrying luggage up to room only issue.
• SARAH (10/5): Briliant comfortable stay, nice staff and beautiful decor - Really loved the street and the location. Loved the decoration in the room. Check-in was slow—not due to staff, but the system. Arriving tired and queuing to present a card for 'extras' after prepaying makes for a poor first impression. Could this step be completed in advance or digitally?
• Patrick (8/5): -
• Lucy (10/5): Perfect hotel, short walk from the prom & finished with style - Very well thought out rooms, very comfortable beds, with every amenity needed. The property accommodated our elderly grandparents and put them in a room that suited their needs. No complaints
• Cath (10/5): - Fabulous stay at Florence House, excellent room and facilities and breakfast was outstanding in a beautiful outside garden area.
• Arleia (9/5): -
• Doug (10/5): This was our third or fourth visit,and we hope to return again.Think that says it alk - Very good breakfast selection,with generous portions Cannot fault anything,though perhaps bar prices could be reviewed
• Gemma (10/5): Nice hotel - Lovely staff and great location
• Declan (10/5): Very fine property convenient to Portsmouth Harbor - Excellent location near ferry port. Very good secure parking nearby. Excellent breakfast and friendly and competent staff. There is no elevator so if you have trouble with stairs, be sure to ask for a room on the lower level. There was no shampoo in the shower -- difficult to request when one is already lathered up. Housekeeping needs to do better.
• Robert (8/5): fair - Hot food was NOT hot. The process of carrying it on open plates from the kitchen was not satisfactory Cool “hot” food

Photos