Amigo Rental

Location: Boulevard Kukulcan Km 20 - Condominium, Cancun Plaza, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:30 AM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Elevator
• Smoke-free property
• Grocery/convenience store
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)

Rooms Available

• Standard Quadruple Room

  2 Double Beds

  431-sq-foot room, balcony with ocean views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Premium bedding and bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Safe

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Microwave
  • Wheelchair accessible
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

• Standard Condo, Ocean View

  2 Double Beds

  431-sq-foot room, balcony with ocean views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Premium bedding and bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Safe

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Microwave
  • Wheelchair accessible
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

• Superior Studio Suite

  1 King Bed and 2 Double Beds

  463-sq-foot room, balcony with ocean views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Premium bedding and bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Safe

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Microwave
  • Wheelchair accessible
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Yadira (10/5): - Great location. Property outdated but not bad.
• Wanda (2/5): - No king bed as promised and all but one light worked
• Ronald (2/5): - The guy never answered and never contacted me. He did not even come to the check in!!! Luckily there were other apartments from other owners available and the guy at the front desk was extremely helpful in getting in contact with them and setting me up with a room or we would have slept on te car since it was past midnight!!!!
• Steve (10/5): Very family budget friendly - Overall this is a great cheap location. Second time staying here with kids 6,13,16 we are a familyof 5. The pool is good can get dirty at times but they do clean it every morning. The bus stops infront of the hotel on both sides of the road. You can take the R1 or the R2 red busses and they will take you to the hotel zone or to downtown. It really is a great location for a budget. The restaurant across the street next to the Oxo is great good food but they do take a while to get your food, but so worth it. And they close i think 11pm or midnight good alcohol good chill vibes and one of the only restaurants on that side. But by staying here we were able to do Xcaret and isla mujeres, the hotel doesnt offer airport shuttle but just book with happy shuttle it was like $60usd i believe. Have fun safe travels highly recommend staying here
• Andrew (4/5): It was ok - Our First room had cockroaches. They moved us to another room after a brief conversation about it. No a huge deal just annoying. I did have to ask for them to clean the room but I think this was because we changed rooms . The food prices were extremely high in the restaurant and you didn't get much food. The beach has a lot of rocks and it is unsafe to swim with high waves. They charged me for a towel that I used to clean the salt spray off the cars windows so I could see and not die while driving. They told me I should have used something else. Nothing else was provided and I decided safety was more important than a towel. It was very quiet and the pool and beach area is nice.
• Laura (6/5): Horrible Experience - Communication was horrible! I received an email a few days before my trip saying I didn’t pay my deposit, which was definitely paid a month before. Owner wouldn’t respond to emails or answer phone calls. Once I arrived at the property (very late at night) I was told I could only pay for the rooms in cash! Who arrives in Mexico in the middle of the night with $1000 in cash?!?! After about an hour of back and forth, I was able to pay for one night and then had to spend the following day walking from ATM to ATM (they only allow you to withdraw small amounts per day) trying to take out enough cash to pay for the room. It was absolutely ridiculous. Also, the rooms don’t have WiFi as advertised. Very uncomfortable beds and bedding. Don’t waste your time with amigo rentals. Save yourself the hassle and stay at a reputable hotel.
• OSCAR (8/5): - Rooms are nice. Restaurant food wasn’t anything to brag about. The views are great! Exterior of the hotel due for an upgrade
• Georgina (4/5): - Muy mal servicio, y faltó limpieza de diario en el cuarto, sin servicio de TV e internet. Y cuidado con las personas que se pintan el cabello por unas pequeñas manchas querían quitarme mi depósito. Cómo mexicsnos que somos nos descriminan muy notorio.
• Fidencio (2/5): Disappointing. - We did not get the room that we paid for. Then, they wouldn’t accept credit cards. Fortunately, I had enough cash with me to pay for 3 nights stay. Not sure we’ll stay there again.
• Verified traveler (6/5): - The views were fantastic. The desk clerks were very helpful. The location was relatively quiet. There is one major problem. Once you get to check in, they bring in a person who immediately tries to sell you one of their packages. Even after you tell them you are already booked online. Very pushy. The trip we booked with them was awful. The Chichen Itza package. We went to the Suytun Cenote 1st. We were there for 3 hours. This where we had lunch. It was ok. Buffet. We had to drag our wet clothes around that whole time.Then to Valladolid for 20 minutes. Needed more time there. Then we finally got to Chichen Itza. In the hottest part of the day. Not comfortable at all. By the time we got dropped off it was a 14 hour day and the wet clothes stunk.
• Verified traveler (6/5): Cancun Plaza good; Bsea/Amigo not so good - The property is nice, but the room was not. The photos shown are not necessarily what you will get, certainly not what we got. We booked a unit with 1 king and 2 double beds, bu got a unit with one twin with a trundle underneath and 2 doubles. All beds had very thin mattresses that were not comfortable at all. The twin also was the "couch" for the room. The only other furniture was a table with chairs. Our unit had a loft for the double beds, and the stairs going up had a wobbly railing that was also very short. Dangerous for anyone, but especially for kids, as there were no balusters and plenty of space for one to fall. The room was cleaned twice in an entire week. The bathroom vent was so caked with dirt and lint that there was no air movement, and it never got dry after we showered the first time for the whole week. There was no drying line for wet swimwear. We booked a kitchenette expecting to cook some of our meals, but there was no pot to boil water, and the one frying pan was so warped it was nearly impossible to cook anything on it. The pizza in the restaurant was good. Everyone at the place was nice. The beach here is great, not crowded and a break keeps the surf down one one end for those who don't like big waves. The pool is also very nice, and the breakdown division of the deep and kid pools is very convenient for families with swimmers at different levels. If the room itself had been nicer and cleaned more often, I would think about returning.
• Verified traveler (4/5): - This picture is of the only penthouse that they have. Our room was no where near this. water clogged in our bathroom, did not get warm water for showers. apparently they use boiler to heat the water and start boiler only for some time. I also took a long time to get hot (just warm) water to the shower. the water pressure in the shower was extremely low. no one came t fix it either despite asking. The property is really very old and i guess suffers from old plumbing. The property is actually cancun plaza. amigo rental is a third party, to get any changes , i had to connect with amigo rentals . Amigo rentals was very unresponsive and has no bias for customers. There was also a lizard in our room. Not recommended.
• Verified traveler (2/5): - 这是史上住过的最糟糕的一次酒店，性价特别低。首先别说名字和expedia不一样，而且第二天游泳池停掉，第三天竟然一早断电，但是酒店竟然不同意我们免费退房，我打电话给expedie，客服打电话给酒店协商，但是酒店经理不同意退房钱，只同意退定金。另外打扫，说是第三天给我们免费打扫，拖到第四天才给我打扫，而且所谓的打扫只是给我们换了床套而已，满个房间都是沙子。服务态度非常差，expedia的客服反而还未了协商失败而给我道歉，而酒店、从来没有一句道歉。怪我自己倒霉吧！大家要看清楚别再住这个黑店了
• Verified traveler (8/5): - Je n'ai pas aimé le manque d'article dans la cuisine. Cafetière défectueuse et rien pour nettoyer la vaisselle. J'ai aimé le confort de la chambre et la gentillesse des gens à l'accueil.
• Verified traveler (2/5): - El trato al turista nacional es NEFASTO, me trataron muy mal en el check in y en la alberca sufrí de discriminación por parte de un empleado de mantenimiento. Por supuesto que a Nadie que aprecie le recomendaría pararse por ahí
• Susano (10/5): - El lugar es agradable tiene su cocina fue excelente ya que se prepara comida o calientas tus alimentos. Lo único malo es que hicieron el aseo nada más un día de los seis que estuvimos y papel del baño nos querían darnos un par de rollos pero al último nos dieron otros dos
• Verified traveler (8/5): - This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around Cancun and riviera Maya. Taxi and private transportation are too expensive and cumbersome to use. Parking in Cancun Plaza condo seems limited but we have had a parking space for our car every day.
• Rogelio (8/5): - El tiempo de espera en recepción fue el adecuado, la estancia muy agradable, todo en general bien.
• Jessica (8/5): - I loved the staff. Everyone is very friendly. The pool is very nice with access to the beach and the restaurant food was very good. I didn’t like that the rooms don’t have WiFi and the TV cable doesn’t work.
• JOHN (8/5): Great restaurant! I'd stay here again. - I cannot get credited for 8 nights here because the hotel has no record of my stay. Despite what it says on Hotels.com, this hotel requires a 30% payment to reserve a room. The remaining 70% is due 10 days prior to arrival, unless you pay in cash, which we did, after inspecting the room. All in all, these are minor annoyances. Our stay was nice. This is a three star hotel that is borderline two star because the owners need to invest in maintenance, but peeling paint, slightly leaky pipes, loose knobs, small stains on sheets, etc. shouldn't distract you from the fact that this hotel is a great value. Our room was clean, and the staff was friendly and helpful. Our room, like all rooms, I believe, had an excellent view of the pool and ocean. The beach was spectacular, though the surf tends to be rough. This hotel is not all inclusive. Nearby hotel are, and their restaurants won't be open to you. Fortunately the hotel restaurant, Casa del Mar, is excellent. We tried other restaurants in the hotel zone, but this was the best! The menu has a good mix of Mexican and American dishes, healthy enough for my wife, with enough seafood for me. My kids loved their variety of salads, delicious pastas, & many types of pizza (cooked in their wood fired oven). Great, relaxed service! Every seat has an ocean view. Expect to pay 200 pesos (about $10 US) per person per meal without drinks. Only part of the menu is attached.
• Ramakrishna (2/5): - It was not good from begining.No Early Check in.No wifi in rooms.Very slow wifi in common areas.No TV for 3 days.Cleannig will be every three days.Reception desk is not good at all.
• Kena (8/5): - The view was amazing! The staff friendly and helpful. Our room was as pictured, but 2 double beds and a twin with pull out trundle, no king bed. You need to wash dishes, but no dish towels or even wash towels in the bathroom to do it. I just purchased paper towels. The pool is great and clean. Restaurant on sight is ok, prices are ok. Menu is limited. Beach is clean and plenty of places to sit. Buses stop in front of the property often and will take you most places, take american dollar bills!! A ride will cost you $1 us, for as far as you want to go. Taxi is way more. You get a card to get a beach towel. Where you go to get it will sell you excursions and offer discounts to do the “ time share” breakfast at another resort. Worth it if you can just keep telling the resort people you are not interested!! They will insult you, just keep saying no and get your discounted excursion. Overall, very nice vacation, affordable accommodations, just read fine print and do some research. I would recommend.
• Verified traveler (8/5): - Menos me gusto el espacio. Jovenes borrachos en las habitaciones
• Joaquin (10/5): Muy buen servicio - La verdad el hotel fue perfecto. Los precios del restaurant, las instalaciones, todo muy bien. Lo único que no me gustó es que cuando ellos se pusieron en contacto conmigo directamente no me comentaron nada sobre ningún deposito. Ya que llegué me dijeron que eran 100 dólares de deposito. Pero de ahí en fuera todo perfecto.
• Verified traveler (10/5): - I loved the Ocean view and the hotel staff. The room was exactly what we wanted.
• Fernando (6/5): Si regresaria pero por un costo mas bajo - Lo bueno: * Check in rapido * Cuarto limpio * Bonita vista para el amanecer * Hay un oxxo cruzando la calle Lo Malo: * El Balcon es compartido con el cuarto Vecino * El Mar siempre esta con Bandera Roja todo el Año, dificil pero no imposible de meterse sabiendo nada bien, no apto para niños * Los condominios ya presentan deterioro, oxido en todas las partes metalicas dentro y fuera de los cuartos * La zona es lejana a todas las amenidades de cancun Lo Feo: * Alberca suuuuuuuuper fria * La caja de seguridad con mala funcionalidad repetidamente tuvimos que llamar a mantenimieto para que la abrieran por que se trababa el control electronico * Costo alto vs beneficio
• Chis (2/5): - The pool and beach view were wonderful. Front desk were rude, not friendly, not welcoming. Sighted before even teying to help like we bothered them. Didnt do much explaining. Room phone didnt work properly. Room can use some update
• Verified traveler (4/5): - This a condominium, bunch of rooms, the facility is located at zona hotelera, well connected with public transportation. My room described two double beds and a sofa bed, but at the end I had two doubles. My balcony was falling apart literally. Full of mold.
• MS (6/5): - Great location! Great beach access and pool! Good restaurant. Room not so good. Ad for the loft said king bed and two queen beds. Well it was two queen beds but there is no king bed; it's a trundle bed with two separate twin beds.
• Nikki (8/5): Nice condo with beach front view - Hotel was great. Nothing but good things to say. Very clean, comfortable, well worth the price. Pool was amazing and staff was very friendly. On thing I would recommend is rent directly through Bsea. Amigo Rental does not answer their phone and messed up our reservation. Everything was straightened out by Bsea Front Desk. Plus it’s cheaper.
• Jen (8/5): Affordable Ocean View - We enjoyed our stay at Amigo Rental. It is a very basic hotel with amazing views of the ocean and infinity pool. Things to note: -Cleaning comes every 3 days -You need to wash the dishes after your stay or you will be charged -Bring coffee for the coffee maker or go to Soriana to buy -Beds are semi firm but pillows are soft (I slept well) -Restaurant/bar onsite for purchase with views -Lots of families
• José Eduardo (6/5): Hotel cerca de playa pero sin poder nadar-nada - Habitación 3603 pésima en su segundo nivel. Los cuatro que dormimos en la parte de arriba, siempre nos dimos un golpe en la cabeza, por lo pequeño del piso superior. Hotel enfrente de playa sí, pero oleaje muy fuerte porque es mar abierto y sinceramente no pudimos nadar a gusto. Siempre en bandera roja el banderín preventivo del mar; incluso los guardianes de la bahía, siempre pitando a los turistas, que tuviesen cuidado con el mar. :(
• Dario (10/5): Buen hotel, solo que no me dan mi factura. - Buen lugar excelente ubicación, requiero me envíen mi factura por favor. Ya deje mis datos fiscales, mi nombre es Dario Medina Ramirez.
• Verified traveler (6/5): - un poco de problemas al principio
• Karla (4/5): Not satisfied at all with our stay. - We we're not given the room we requested. Since we were traveling with a 4 yr old we requested a double bed but was given a king bed. The office staff would not change us to the correct room they only passed the buck about our concerns, the night person told us to go fix our room issue in the morning and the morning person told us we needed to call Salvador who was the contact person we needed to speak to but he never answered our calls. The cleaning lady took money from the nightstand and my daughter's hairbrush. The mattress was old and very uncomfortable. And lastly the restaurant staff was very rude and not very helpful.
• azael (10/5): Hotel agradable cerca de la playa, alberca. - Excelente estancia, cerca de la playa, con opcion a comprar en tienda de abarrotes a precios accesibles.
• Vicky (8/5): - Couple of things I don't have complains about the hotel at all. You get what you paid for, our room had the simple amenities with ocean view. The only thing I did not like was that when I got there they where doing construction on our balcony for about half of our stay :/ I couldn't really enjoy the balcony, it's whatever because I wasn't in the hotel during the day. The pool and the view was amazing. The restaurant on site wasn't bad the food was good. Overrall it's a simple hotel not fancy not to many people or loud. Awesome place if you are looking for a simple chill place . It's one of the first hotels in the hotel zone. It's like a mini gated hotel. One thing that was a little confusing was that on Expedia it says "amigo rental" but everyone in Cancun knows this place as "Cancun plaza".
• family trip (8/5): Comfortable, secure and good price! - Our contact Salvador Lopez was the key for this successful stay. The view from our room was beautiful, very clean. The room is clean every three days, XTRA charge for everyday.
• Verified traveler (2/5): Poor service - Very bad. Will never use or recommending to any other family or friends.
• Renee (4/5): Sooooo Disappointed! - After anticipating this wonderful trip to Cancun with friends, I was met the first day with total disappointment in this rental! When we arrived to our loft at approximately 12 pm, the door itself (Loft 3603) looked like it had been damaged and pieced back together. We entered the room and it was extremely hot....the AC was not working and there was banging (renovating) next door. My party assumed the banging would stop within the hour, but it went on until 5 pm that day. After listening to the banging and being hot for one hour, we went to the front desk to find out if there was a possibility to move our room. The man at the front desk was very rude and stated that there were no more rooms available. When asking about the AC, they said they would send someone. I was told to call Salvatore, the Manager, whom I had spoken with to confirm the reservation a week prior to our arrival. When I contacted Sal, he said he did not know about the banging and was unwilling to move our room. Since no one had to to check the AC, I called back to the front desk and was hung up on when I stated the problem. Nonetheless, we had to endure the banging the first three days of our vacation....how relaxing do you think that was? They were renovating the room next door, in which new visitors were given 3 days later. Its hard to fathom the Manager was not aware of renovations taking place! The AC was fixed three hours after our arrival. We were not given washclothes, only towels.
• Verified traveler (2/5): 최에악에호오테엘 - 인생 최악의 호텔. 이름도 아미고가 아니다. 칸쿤플라자다. 이거때문에 2시간동안 해맸다. 4박5일있었는데 첫방은 에어컨에서 물이새 짐이 다 젖었고 둘째방은 개미가 너무많이나와 온몸에 물렸다. 따져도 자기들은 모른다는 식이었다. 서비스도 최악. 전부다 최악이다. 여기서 잘바에 바다에서 자는게 나을거 같다.
• Verified traveler (6/5): HOTEL A PIE DE PLAYA, EXCELENTE UBICACIÓN - en general las instalaciones son buenas, personal muy atento a las necesidades. La habitación no correspondía a la ofertada en expedia.
• Verified traveler (4/5): Hotel bom pra quem vai passar o dia fora - Piscina bonita e boa e recepcionista um querido, funcionário q fica onde se pega toalhas da piscina é um grosso antipático e n tem vontade de atender, ar condicionado bom no quarto, limpeza do quarto bem ruim ficamos 6 dias e limparam uma única vez
• ALEJANDRO (6/5): PRECIO ADECUADO - ME FUE BIEN, POR LA ZONA EN DONDE ESTA EL HOTEL EL PRECIO ES EXCELENTE, CON UN POCO DE INCOMODIDADES PERO POR QUE EN, CANCUN LAS ACTIVIDADES SON ESTAR TODO EL DIA FUERA ES EXACTO PARA LO QUE SE REQUIERE, SOLO PARA DORMIR, SI LO RECOMIENDO.
• Elsa (4/5): Buena ubicación,no hay limpieza de habitación - Habitación comoda, sin embargo no hay servicio ni atención para la limpieza del cuarto dejandote sin papel de baño, no tienden camas ni doblan toallas, mucho menos recogen la basura. Además la administración no te ofrece el servicio argumentado que Amigo Rental asi ofrece la habitación, sólo limpian cuando dejas la habitación para un nuevo huésped.
• valerie (8/5): - The views were great the location was great the room was decent
• Verified traveler (8/5): Amazing view, beautiful room and great price!! - Beautiful place with amazing gorgeous views all around!! Affordable price and friendly service. The room was very clean and nice and spacious w kitchen supplied Only would have liked a bigger bed and nicer towels
• sonia yaneth (6/5): Regular condicion - La zona es hermosa pero el edificio es bastante viejo en la ducha casi no salía agua y se devolvía un olor espantoso por los sifones del baño, hacen aseo cada tres días y es muy por encima y ni siquiera dejan a mano un utensilio para hacer algo de aseo uno mismo. en las camas auxiliares no dejan sobre sabanas.hay detalles que deben cuidar como la mayoría de bombillos fundidos el porta papel higiénico suelto.
• Valerie (6/5): Decent Cancun experience for budget travelers - Overall decent experience for travelers on a budget. Our small family (couple with 1 child) rented a condo here for 1 week. Pros: on the beach, ocean view from balcony in the room, clean and very enjoyable pool area, very nice poolside bar/restaurant had great service and good food at reasonable prices, nice water pressure and large shower with plenty of hot water, good size refrigerator Cons: Size of the "condo" was much smaller than depicted in photos. The WORST mattress and bedding I have EVER slept on EVER. We woke up every morning sore from the hard coils. It was a mattress for a roll away cot, not a real mattress. It was very disappointing not being able to wake up feeling refreshed after spending the day on the beach and at the pool (since it was a vacation). The owners of the condo should replace those terrible mattresses immediately. Raise the price a little that's fine! The front office staff needs to take customer service classes from the wonderful bar/restaurant staff.
• Caitlyn (8/5): Cute condo with amazing view - Me and my four girlfriends stayed here for spring break and had a great time. The view was amazing. Right on the beach with an infinity pool and restaurant/bar. The condo was small but it was perfect for us. The booking had said two full beds and one king but it was actually a trundle not a king.

Photos