WINDSOR SPA Hotel
Location: Mlýnské nábřeží 5, Karlovy Vary, cz
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa Experience
Indulge in a serene spa experience at WINDSOR Medical Complex & SPA Hotel, located in the heart of the town centre next to the Mill Colonnade. Relax in thermal baths, enjoy massages, and rejuvenate with wraps, all within the hotel's balneotherapy facilities.
Culinary Delights
Savor delectable Czech and international cuisine at the on-site restaurant while taking in picturesque views of the Spa Colonnade and pedestrian zone. Start your day with a delightful breakfast served fresh every morning.
Convenient Amenities
Experience comfort in rooms featuring satellite TV, minibar, and cozy seating areas. Benefit from a 20% discount on Thai massages and explore nearby attractions like the Antonín Dvořák Concert Hall.
Book now to unwind and pamper yourself at WINDSOR Medical Complex & SPA Hotel!
Important Information
The spa is open from Monday to Friday from 7:00 to 15:30 and on Saturdays from 7:00 - 13:30.
Please note that only guests staying at the property for more than three nights will receive a complimentary slippers and bathrobe.
Please note that during International Film Festival Karlovy Vary the parking price is 25 EUR.
When traveling with pets, please note that an extra charge of 50€ per pet, per night applies. Please note that a maximum of 2 pets is allowed.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Nightclub
- Parking
- Non-smoking rooms
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Ski storage
- Currency exchange
- Non-smoking throughout
- Concierge service
- Evening entertainment
- Coffee Shop on site
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Smoke alarms
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Thermometers for guests provided by property
- Key card access
- ATM/banking
- Ski storage
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Golfing on site
- Tennis lessons on site
- Self parking (surcharge)
- Pool sun loungers
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Pool waterfall
- Health or beauty spa nearby
- Horse riding nearby
- Snow sports gear
- Swimming nearby
- Rooftop garden
- Vegetarian menu options available
- Paddle boating nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Double or Twin Room
A fully equipped room with free WiFi.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Key card access
-
Single Room
A fully equipped room with free WiFi.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Key card access
-
Superior Double or Twin Room
A fully equipped room with free WiFi.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Wine glasses
- Cots
- Key card access
-
Comfort Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Key card access
Guest Reviews
- Alexej (9/5): - Čistý pokoj, prijemna lokalita a obsluha
- Dimitrij (8/5): -
- fajčák (9/5): -
- Alona (10/5): -
- ali (8/5): - receptionist was extreamly helpful
- Mandy (8/5): -
- Andrea (8/5): - The indoor pool and the location. Parking was very relaxed
- Sattam (9/5): -
- Kim (8/5): -
- Dávid (10/5): -
- Boris (7/5): -
- Rudolf (7/5): -
- Andrea (10/5): Perfekter Ort, um sich zu entspannen und majestätisch zu fühlen. - Tolles Gebäude und super Einrichtung. Sehr nettes Personal.
- Claudia (8/5): Anfangs waren wir wegen der Parkmöglichkeiten und wegen der Saunaschließzeiten am Donnerstag enttäuscht… aber je länger - Sehr freundlicher Service! Klein bisschen ist das ehrwürdige Haus in die Jahre gekommen.. aber alles sehr sauber! Leider im Moment mit dem Auto schwer zu erreichen und keine Parkmöglichkeiten in de Nähe.
Wir wussten nicht dass die Sauna am Donnerstag geschlossen ist..
- Wenzel (6/5): -
- Jaroslav (10/5): -
- Oscar (10/5): Amazing ! - The location and the staff was at the up most In professionalism and cleanliness N/A
- Katharina (9/5): -
- Terezia (10/5): - Poloha vyborna, personal taktiez, parkovanie
- Silvana (9/5): Kurzurlaub im windsor spa lohnt sich - Große Räume, sehr sauber und freundlich. Gute Sauna und pool
- Sebastian (7/5): -
- Peter (9/5): Man muss kein Kurgast sein um dort ein zwei Tage eine schöne Zeit zu verbringen. - Perfekte Lage, sehr nette Begrüßung,
Gutes Frühstück Xxx
- Vit59 (7/5): -
- Helene (8/5): - Zentral . Frühstück ist etwas wenig . In den Fluren wenig Charme. Alte Teppiche. Wie im Krankenhaus
- Jan (10/5): -
- Michaela Švecová (8/5): -
- Schneider (10/5): -
- Tina (10/5): - Super tolles Hotel immer wieder Kann nichts bemängeln.
- Stanley (8/5): satisfied with stay thanks to very helpful staff, good restaurant food, and great spa - Hotel location, helpful staff, spa facilities missing some amenities such large mirror in the room, Kleenex/paper tissues
- Blanka (10/5): - Snídaně výborná.Poloha hotelu skvělá.
- Denis (7/5): -
- Henry (9/5): - Wir waren über die Weihnachtsfeiertage im Hotel Windsor, die Lage ist super, mitten im Zentrum der Altstadt von Karlsbad, was immer ein Problem ist, gibt es hier nicht es sind genügend Parkplätze vorhanden. Das Frühstück war sehr gut und alles frisch zubereitet, das Personal sehr freundlich und hilfsbereit, die Zimmer sauber. Ein sehr schöner Innen Pool ist auch vorhanden mit relativ warmen Wasser, 28 °C. Wir hatten ein Zimmer in der obersten Etage mit Blick auf die Kolonnaden, sehr empfehlenswert, wir kommen gerne wieder.
- Gheorghe (4/5): -
- Anna (9/5): -
- Guest (1/5): - Nie wieder!!! Das Personal ist extrem unhöflich. Beim Check in wurden wir im Präsens von anderen Gästen angeschrien und die Rezeptionist hat uns bedroht, die Polizei anzurufen, weil wir nur unsere europäische Ausweise mitbei hatten und nicht unsere Reisepasse. Wir wurden wie Kriminelle behandelt. Als EU-Burger reicht es vollkommen aus, innerhalb Europas nur mit Ausweisen zu verreisen. Übrigens waren alle unserer Daten schon bei Booking.com gespeichert.
Am nächsten Tag beim Frühstück wurden wir nochmal von einer anderen Person angeschrien, als wir lediglich unsere Zimmernummer am Empfang durchgeben wollten. Die Mitarbeiterin hat nur geschrien : ''what do you want? '' und hat uns den Weg blockiert. Als sie endlich verstanden hat, wir waren Hotelgäste, hat sie sich gar nicht entschuldigt, sie hat uns einfach ignoriert. Es ist eine Schande für so ein Hotel, so ein Kundenservice anzubieten.
Frühstück wird bis 10 Uhr angeboten. Check out ist ebenso um 10 Uhr, was sehr unpraktisch ist.
- Mykyta (10/5): -
- Alexander (10/5): -
- Alena (8/5): -
- Peeters76 (8/5): -
- Daniela (5/5): -
- Fadi (1/5): -
- David (3/5): - Lokalita je fajn Drahe parkovani, voda na pokoji za drahy poplatek, nepohodlne matrace, vse pusobi stare a nečistě
- Mujo (3/5): - Nicht viel Fußboden dreckig
- Jurij (10/5): -
- Alena (7/5): -
- Miller (7/5): - Das Fernseher war zu klein. Zu wenig Parkplätze.
- Alaa (7/5): very good experience but not suitable for wheelchair or strollers - the room is big, for the reception was very kindly and helpful, i faced problem in the restaurant with 1 worker have problem with Arab , the manger solve the problem immediately with apologies there is no entering for disability people and stroller i hope they make it easier for those people
- Tobias (8/5): -
- Nahid (5/5): -
- Drazen (5/5): - Die Lage und die Architektur des Hotels. Das Zimmer hat sehr stark nach Abfluss gestunken und die Heizung hat nicht funktioniert. Ich habe das 2 mal angesprochen aber es hat sich nichts geändert. Das Hallenbad war auch etwas zu kühl.
- Alexandra (9/5): -
- Tina (6/5): - Top Lage, mitten im Herzen der Stadt. Ruhiges Zimmer zum Hinterhof. Sauber. Renovierungsbedürftig. An sich super schöne Location, es müsste aber Geld investiert bzw. modernisiert werden, alles wirkt etwas antik und oder ist kaputt.
- Nadiya (5/5): -
- Tomas (10/5): Hotel s wellness v centru za rozumnou cenu - Lokalita, wellness a bazen, dobra kontinentalni snidane.
- Dvir (9/5): Very good - Nice hotel.
Good location.
Friendly staff
- Johannes (10/5): Klasse! - Super sauber, tolle Lage und ein klasse kleiner Pool!
- Lorne (6/5): -
- Ana Cardoso (10/5): - Localização óptima, funcionários extremamente simpáticos, o pequeno almoço com muita variedade e tudo muito fresco e delicioso. Parque de estacionamento privado e fechado, apenas para clientes (pagamento extra). Não tivemos acesso ao banho termal pois tem que se fazer marcações com antecedência e não sabia nem fomos informados!
- Barbara (10/5): Ein herrliches Sommerfrischegefühl - Ein wunderschönes Hotel, stilvoll, modern renoviert. Supersauber. Sehr freundliche und hilfsbereite Dame am Empfang. Herrlicher Pool und Sauna. Das dem Restaurant angeschlossene Cafe hat 1 A Qualität. Am besten hat mir das Frühstück gefallen, das in einem wunderschönen Saal serviert wurde. Viel Auswahl und qualitativ hochwertiges Essen und: der herrliche, luxuriöse Duft in meinem geräumigen Zimmer....
Ich komme bestimmt wieder.
- Petr (10/5): -
- Karlheinz (8/5): -
- Eva (10/5): - Skvělá lokace, příjemný a milý personál (hlavně pan recepční Ivo a paní ve spa zóně), prostorný pokoj s nádherným výhledem, hezký bazén kde jsme po většinu dobu byly samy a skvělá snídaně. Není nic s čím bychom byly nespokojený. Doporučuji
- Liliana (8/5): - Na snídani velký výběr. Pohodlné postele. Pěkný bazén. Parkování ve dvoře. Příjemná obsluha na recepci i u snídaně. Špinavé koberce i na pokoji. Placená voda po příjezdu na pokoji.
- Eugenia (5/5): Old hotel - Location
Dog friendly for 35€ Unfortunately, our stay was disappointing. Half of the hotel was under renovation, and construction noise started early in the morning.
Dog friendly for 35€/night but the didn’t give us even the plate…
The parking was on the street, and people kept touching or checking our car, which made us feel uneasy.
At reception, they initially refused to check us in, claiming there were no available rooms. However, once I made a reservation in front of them through the booking.com, they suddenly found a room and let us in.
In the spa, there was an unpleasant staff member.
The bathrobes provided had holes in them, and by the pool, there were only four loungers available for the entire hotel, which made relaxing nearly impossible.
We also checked the breakfast and decided not to have it — the selection and quality didn’t look appealing at all.
- Davor (7/5): Good -
- Amogh (5/5): Passable -
- Laura (2/5): Very poor -
- Federico (6/5): Poor staying - Location Helpdesk did not speak English
Checking took 45 minutes
They did not reply to emails prior to my arrival
Room mentioned that it has view to the river where you could barely see it.
Overall poor service for the price of the room
- Olgierd (8/5): Very good -
- Olgierd (8/5): Very good -
- Zhevaho (7/5): Good -
- Frida (6/5): It’s called Windsor hotel but they speak very limited English - Large silent room with refridgerator.
Friendly staff doing their best to communicate. Water bottles in room should be for free.
Communication issues, took time.
We were told that the thermal bath could only be used by doctors.
- Sarka (9/5): All perfect. - Hotel directly at the promenade, very helpfull and friendly stuff, will come again. Parking directly behind the hotel.
- Saez (8/5): Very good - Sauna, Pool, Location, Clean More vegetarian/vegan options in the breakfast
- Chien (1/5): I met a man who is like a worker there , he was so rude in the elevator and had aggressive manners. - Terrible
No air conditioner
And the whole room was like an oven with 300 degrees
Could not sleep No air conditioning
I could not stay in the room except to sleep
- Ayshah (7/5): Good - location room size / no ac
- Anna (10/5): Exceptional -
- Daniela (7/5): Good -
- Szandi.szz (10/5): Exceptional -
- Antonios (7/5): Good - The location was great, exactly at the city center! The breakfast was satisfactory and the overall cleanliness was very good! Unfortunately, the staff at the reception desk did not speak English and if my partner was not Czech, I would have been totally unable to communicate with them. Furthermore, there was no parking space available and we had to pay for the basic spa facilities that were limited only to a pool and a sauna. The breakfast could have been bigger and also the staff (referring to those who could speak English) should have been more friendly and helpful.
- Alexandru (8/5): Very good - location and cleanliness employees need better English , sauna is not open in the morning
- Dhaifallah (7/5): Good -
- Andrea (10/5): Hotel Windsor na pár dnů i na lázeňský pobyt - Krásný hotel s úžasným personálem a nádherným bazénem. Určitě se vrátím.
- Thomas (10/5): - Sehr sauber - freundliches Personal- und schöner Spa- Bereich - würde das Hotel jederzeit wieder buchen
- Evelien (6/5): - Very good location and nice rooms. Breakfast is ok.
We wanted to use the spa facilities, but were unable to find how to make a reservation. At the reception (where the receptionist barely spoke any english or german, even though she was very sweet) we were sent to the spa and at the spa we were sent to the reception. The pool was nice, so we used that, but the lights in the sauna were off and there was no one to be found to help us.
Also, no airconditioning in the rooms or restaurant. If you're just there for a short visit (not for the spa) and the weather isn't too hot: great hotel. Otherwise, I'd look elsewhere.
- Verified traveler (10/5): In the heart of KV - Great location, in the very heart of the town, very good quality of accommodation, clean, friendly check in and overall great service. Big advantage is parking in the hotel back yard. We will be back! 😃
- Verified traveler (6/5): - Antiguo edicifio aún en restauro. Lo restaurado está quedando bien, sobre todo el SPA y la piscina interior.
El personal no maneja inglés y se hace difícil la comunicación. Hubo un error en la reserva y nos enviaron a una suite por una noche de la que tuvimos que pagar el precio completo, que era el doble de lo que habíamos reservado. No hubo forma de negociar: o aceptábamos o nos teníamos que buscar otro alojamiento. Nos hicieron sentir como que nos estaban haciendo un favor.
- Verified traveler (10/5): - Hübsches Hotel in perfekter Lage. Essen zu einfach leider nichts besonderes aber alles andere ist gut
- Jane Nipa (10/5): - Rigtig godt hotel, med god service. Det ligger i gå afstand fra centrum. Morgenmaden var okay.
- Jeanette (8/5): - Alles Supi.
Kleiner Kritikpunkt ist das Frühstück.
Dieses entspricht keinem 4*Hotel.
- Dragan (6/5): Nicht das was ich erwartet habe!! - Hallo, wir waren über Silvester bei euch im Hotel . Wir haben dieses Hotel insbesondere wegen der und Poollandschaft gebucht . Als wir dort angekommen sind wurde uns gesagt das diese Poollandschaft bis März renoviert wird. Hätten wir das davor gewusst, hätten wir uns zweimal überlegt dieses Hotel zu buchen. Ausserdem haben wir 40 Euro Parkgebühr für 4 Nächte gezahlt (10 Euro pro Nacht) . Das Positive war die zentrale Lage des Hotels und das Frühstücksangebot . Wenn es nach uns geht buchen wir dieses Hotel nichtmehr!!
- IRINA (6/5): - es gab keinen Wasserkocher, die Zimmerreinigung hat am Sonntag nicht stattgefunden, für das Mineralbad mussten wir bezahlen, obwohl in der Hotelbeschreibung angepriesen waren.
- Onin (2/5): Hotel Overbooked - We arrived at hotel reception to be informed that our reservation could not be honoured. It was very difficult to comprehend as the principal languages used in this hotel are Russian and German. It amazes me that with modern technology available (such as text message) we were not advised in advance of the problem.
- Jakub (4/5): 3* - curious entrance to the hotel, strange personal in the reception, nice room, good breakfast
- Verified traveler (6/5): Decent hotel close to the center - The best thing about the hotel is its location right at the center of Karlovy Vary. Room is ok, however we were disappointed with breakfast: limited selection, food was not fresh, and restaurant not very clean. We also didn'thave the chance to try any of the spa services since staff was on holiday.
- Michael (8/5): 4 stars - Great hotel. Amazing location & friendly staff.
Only drawbacks were weak in room wifi, & Breakfast buffet selection was lacking.
Other than that, a stellar experience.
- Verified traveler (6/5): Zentrale Lage - Sehr schönes Ambiente. Freundlicher Service. Zimmer sind super. Frühstück ist nicht so super es ist empfehlenswert außerhalb essen zu gehen. Der Spabereich ist sehr klein und es steht nur die Sauna zur Verfügung die gut ist. Schön wäre ein Scwimmbecken und eine Dampfsauna. Die Massage war angenehm. Fazit: Super Hotel für Erholung und Übernachtung zum günstigen Preis. Aber für komplettes Wellnessprogramm ungeeignet.
- A und H (4/5): Keine 4 Sterne wert!! - Wir wurden enttäuscht in:
- Freundlichkeit des Personals ( im Speiseraum weder ein Hallo noch ein Blick)
- Saunagang musste angemeldet werden
- keine Möglichkeit zum Trinken in der Sauna
- keine Hotelbar
- Speisesaal sehr unpersönlich und anonym
- Kein Wasserkocher auf dem Zimmer, kein Willkommensgruss
- Parkgebühr pro Nacht 10Euro, wovon wir vor Buchung nichts wussten
- rodrigo (4/5): - Não chega perto ao padrão do Windsor. Para a cidade pequena é um hotel razoável mas não deveria ter esse nome. Não tem ninguém para ajudar com as malas e se for no verão cuidado pq não tem ar condicionado nos quartos e isso não é avisado. Café da manhã bem ruim.
- Verified traveler (4/5): Dont use this hotel - We did not get the room we ordered and paid for. Bad service.
Photos