Best Western Palmyra Inn & Suites

Name: Best Western Palmyra Inn & Suites
Address: 955 Canadaigua Rd., Palmyra, New York, 14522, Palmyra, US

Location: 955 Canadaigua Rd., Palmyra, New York, 14522, Palmyra, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Recreational Opportunities and Amenities: Take advantage of the spa tub and complimentary wireless internet access available in each room. The hotel also offers gift shops/newsstands for your convenience.

Business and Event Facilities: Enjoy access to the business center, conference center, and meeting room. Perfect for hosting conferences or special events.

Convenient Location: Located within a 5-minute drive of various attractions, including Smith Family Farm and Palmyra Family Medicine. Discover the rich history of the area during your stay.

To experience these amenities and more, book your stay at Best Western Palmyra Inn & Suites today. Feel at home while exploring the historical district of Palmyra.

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Fireplace in lobby
Free WiFi
24-hour front desk
Elevator
Gift shops or newsstand
Fireplace in lobby
Television in common areas
Smoke-free property
Wheelchair accessible parking
Braille or raised signage
Conference center
Free self parking
Computer station
Water dispenser
Banquet hall
Children's games
Casino nearby
Swimming nearby
Coin laundry on site
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Well-lit path to entrance
Stair-free path to entrance
Accessible shuttle
No accessible shuttle

Rooms Available

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

2 King Beds
Layout - Separate living room
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Kitchen with microwave and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, queen sofa bed, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 King Bed
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, queen sofa bed, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Accessible bathtub
- Visual fire alarm
Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LED TV with cable channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, queen sofa bed, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Visual fire alarm

Guest Reviews

Carol (8/5): - Parking lot could have had better lighting and the breakfast was good.
Jeffrey (6/5): - Marginally ok. Hotel was not that clean. Even though we asked for towels at the front desk to use the hot tub they didn’t tell us that the hot tub was not usable and was a cold tub. Location is great, breakfast was ok, bed was decent but lots of issues with cleanliness of lobby and rooms.
Alora (8/5): - Great staff. Facility condition could be updated including obvious paint peeling
Jonathan (6/5): - The room was dirty and the shower had mold.
Randy (8/5): - The walls are a bit thin. Could hear the noisy kids otherwise great hotel
Michael (8/5): - Nice. Friendly. Services only when we asked. Eg we had to empty our own garbage. Loved the kitties.
Gail (8/5): - Helpful staff. No soap.
Rodrigo (6/5): - God
Robert (4/5): - Our room was gross, had a bad smell and could see mold in the shower. They have a cat that wonders the front desk area, we are allergic to cats. Close to church history sites is probably the only pro.
Michael (6/5): - Floors in the halls were dirty. The floor in our room was dirty (unvacuumed). The television didn't work, and the desk clerk said "unplug it and then plug it back in." That didn't work either, so my wife mentioned it. He said, "well, that's not uncommon since many guests plug in their video games." Not helpful at all. There was nothing to drink at the breakfast, and no one available to help.
Jordan (10/5): - The night lady was a super help! Keep her around! Very accommodating!
Valerie (8/5): - Located a mile south of Palmyra makes it convenient to Erie Canal Bike Trail. Hotel staff friendly and helpful. Nothing special about breakfast provided...cereal, eggs, waffles. For low budget, this is a comfortable stay.
zia (8/5): - Good
Craig Crosby (4/5): - The room had a couple of concerns about safety. The bar in the tub was really loose. The window did not seem to lock well. One of the locks was broken. The fire alarm woke use up 2 days in a row. It was really noisy hard to sleep.Booth of are room keys did not work well.
Peggy (10/5): - It was convenient to all the places we wanted to visit. Very clean, and breakfast was very good.
Diane (8/5): - If you are in Palmyra to see the LDS historical sites, this is a great location. Close to everything. If you are not, it's just the opposite. There is nothing in walking distance. But the the city of Palmyra is only 8 minutes away.
Marjory (6/5): - The room we were put into had no working lights above the door area, kitchenette area, and the bathroom. Pretty much anything on a switch. Went to the front desk the guy checked the breakers and said they were all on. He would be down to check what was going on. 1 1/2 hours later gave up and went to bed. Upon checking out notified the attendent and she said oh the breakers weren’t flipped. She acted like it was a huge inconvenience for her to have to deal with it. For the money we had to pay for this room and not even have lights to go to the bathroom or shower is a little ridiculous. It’s a clean place but staff need better customer service and taught what to do when stuff doesn’t work.
Rawleigh (10/5): Great Place - This was a great place to stay. The room was nice and the staff very friendly.
Catherine (10/5): - Doug who checked us in was very welcoming. All our encounter with other staff the following day were all nice and approachable. Property itself was clean and area is quiet. We were able to rest well during our stay.
Cindy (8/5): Just alright - Our room was clean and beds were comfortable although our bathroom walls were being fixed and still needed painting. I thought for the price of the room it should have been nicer. Arriving for breakfast at 7am (opening time), the first morning of our stay, the eggs and sausage were already cold. The next morning they were at least warm. Compared to other hotels we have stayed in, the breakfast foods should have been better and hot.
Kaci (6/5): - Our stay was for three people for two days: No toilet paper backup Needed a plunger due to slow flushing toilet Only one makeup remover No shampoo but two conditioner bottles AC barely efficient in the room; none in the hallway or lobby No access to water except in exercise room; they did give out bottles
Victoria (4/5): - Check in seemed unreasonably long. After getting our room, we learned the phone and air conditioner were not working properly. After fixing those issues, we realized the tv did not work. They sent in a gentleman to fix and he could not. We were told someone would come to help. Help never came. We were never offered any compensation or another room at any time. I mentioned this at check out and at least thought I would get a call from manager to apologize and never heard back.
Emily (6/5): - Seemed like lots of little things around the property were broken. Drink machine, ice machine, etc. also the hot tub was wayyyyy too hot.
ERIKA (10/5): - 😊
Jon (10/5): - Right in the middle of the area we wanted to explore!
Nancy (10/5): Charming and Lavish - This is the most loveliest of places I have ever stayed. Absolutely 10/10. Beautiful and charming with excellent customer service.
Aaron (10/5): - Great, clean place to stay! Very kind staff. The building is older but well maintained and clean, did not feel dirty to us. In a very safe, quiet, and beautiful area of Palmyra! Walking distance to the temple and sacred grove. Would definitely stay here again.
Sadie (10/5): - The staff so friendly and accomadating. It was the coolest place to stay.
Brittany (10/5): - Comfortable bed, spacious room with a pretty view. Good breakfast and Kathy was great at the front desk.
Rosanne (10/5): - Clean and quiet. The staff were friendly and accommodating. I recommend for anyone going to a nearby concert.
Lynn (10/5): - Great place to stay
DaKota (10/5): - The staff was very nice and it is so close to the sacred grove.
Linda (8/5): - The only thing I didnt like was the breakfast, the juice machine was broken and there was no bottled OJ, the only fruit was apples. There were not fixings for a bagel breakfast sandwich. Very disappointing. I dont expect much in the way of the complimentary breakfast, but this did hit a very low set bar. The Staff was excelent, the grounds well kept and the room was clean and comfy.
Chanice (6/5): - The staff checking in me in wouldnt talk to me directly, kept talking to my party staying with me. Wouldnt fill me in on what I was signing off on, had to ask...Then gave me a half crap answer. Our key cards did not work when we came back to the hotel room. I went up to the front desk with the card I used to book and my photo ID...The lady working the desk told me she didn't need to see any of that and just asked me for what room number....COMPLETELY UNSAFE..I could have gotten a random persons room key SO EASILY!!!!!! Then we had a dirty used cutip when checking the cleanliness of the room. Right under neath the table by the sofa. The bathroom floor was dirty. The room was in no way swept either. The TV didn't work at all and was "apparently known to front staff". The only pleasant person I came across in our stay there was a lady working breakfast area. Would not stay here again. Displeased with price spent and conditions of room.
Ana Carolina (8/5): The room was comfortable and clean. - The room was comfortable and clean. The bathtub was dirty and full of hair, but everything else was fine. The pool/jacuzzi hours could be extended, that would be my only suggestion. The breakfast was very good. I would definitely return to this hotel and recommend it.
christopher (2/5): could of been great - Hello, I'm writing to tell you about our stay on Saturday August 2nd. First, when we entered the hotel it was very warm. I'm not sure if the A/C was not working or not on, but it was very warm throughout the common areas of the hotel. We were not able to use these areas due to this and had to eat our breakfast Sunday morning in our room. We felt bad for the older gentleman sweating as he checked in other patrons. Secondly, the televisions throughout the hotel were not working. This was not told to us before we arrived, or we would have made other arrangements. The ice machine on the floor of our room, the second floor, was not working. There were no towels available in the hot tub area when we went to use it. When I went to take a shower the products supplied were not shampoo and conditioner but conditioner and body lotion, which I did not realize until I was already in the shower, so I was unable to wash my hair. The room was clean and the bed was luckily comfortable. Overall it was not a very good stay. There was only one gentleman on staff at the desk throughout our stay and he consistently had a long line of people at the desk so speaking to him about any of these issues, even if he could have addressed them, was very inconvenient. I look forward to your response to my concerns. Thanks, Christopher Virginia
Leela (4/5): - Breakfast was the poorest quality we have had. Food was limited and poorly prepared. Beds were comfortable.
Doris (4/5): - 2 hours before arrival they called and said they had an emergency and instead of our 2 rooms, could we all fit in one room? We are 2 families with 4 adults and 2 older kids fitting into one, 2 queen room, for 2 nights? We said we didn’t think so. I believe the emergency was a bus full of teenagers that had arrived. The TV didn’t work at all the 2 days we were there, the washing machine was out of order, the metal rail in the tub was pulling away from the wall showing the anchor screws, broken tissue holder and broken particle board below the refrigerator. First breakfast was a mess. Only sausage and one goopy waffle maker, cereal on the floor, milk spilled on the counter, bagel cut and just left on the counter, no forks and no hotel person around to ask for forks. To be fair, the bus of teenagers had gone to breakfast before us and things were a mess. I was surprised they didn’t have a staff member in the eating area. The waffle, however was tasty! The second morning breakfast was much nicer. Not a great hotel stay.
CARLOS (6/5): - Room was very good. No dining available and if you have any phisical impediment, It does not have an elevator to get to the second floor.
Max (10/5): - Nice property
Timothy (10/5): - Such a nice country location just out of town. Pleasant and quiet
Shirley (6/5): - Dated, worn out. Mold and paint discolorations.
David (8/5): - nice property and convenient for visitors to the area, no shampoo in bathrooms and check in was a bit slow, but otherwise fine.
Tim (10/5): Great little spot - Right next to the LDS church and temple and other history sites. A LOT of youth stay there in the summer so bee warned
Ruth (2/5): - The property is close to Church historical sites, which is convenient. There was no air conditioning, the towels are so old you can sand the asphalt with them. The breakfast was very poorly planned and all was gone by 8:30 am.
Steven (10/5): - No AC in the lobby but freezing cold in our rooms :)
Verified traveler (2/5): - No AC. TV didn’t work. Staff was unhappy (probably due to the lack of air conditioning- one of the housekeepers passed out). They “checked is in wrong” and let someone else in our room while we were out. Cluster F.
John (6/5): - The place was OK. My wife and I had a good time there just the two of us was a little disappointed that the TV didn’t work the first night nor the second night. And there was no apology or reduction of cost or anything like that but the place
Mark (10/5): - Great location, good breakfast, friendly staff, quiet.
Charles (4/5): - Did not like the fact that the AC was not working in the lobby and the eating area. Our first room the AC was not cooling but when I called the lobby the receptionist moved us to a room just a few doors. this room was alot better the AC worked. Their breakfast was good but not much of a selection but there was plenty though, you did have to wait since they had quite a few guests. It was a good location for us to do our site seeing we had plan for the two days. The laudry machines washer and dryer were okay but they charge you more that what was noted on them. We then had to deal by email with an outside source to get a refund for the overcharge because the hotel could not help us.
Kevin (10/5): Great - Was an outstanding, felt better than home. Breakfast great, all site were minutes away
Ali (6/5): Very outdated - It was disappointing when you post you have a pool online but it’s really a hot tub. And the rooms are falling apart. The bathroom looked like it had been patched in multiple places and then painted randomly. A coat of paint goes a long way.
Shannon (10/5): - Wish there was a drinking fountain
Beth (10/5): - Everyone was very friendly. Breakfast was good.
Sabrina (8/5): - Nice stay for a country festival.
Lindsay (8/5): - I booked the room with very little expectations, besides it being a place to sleep and get ready for a concert. When we arrived check in was quick and the staff was very friendly, the room was clean and the bed was pretty comfortable. The hotel was 20 mins from the venue and a very reasonable price. I would absolutely stay there again.
Troy (6/5): - Nice enough hotel, but not very clean.
sonya (10/5): - They need towel bars or hooks to hang up towels and backpacks etc.
Levi (8/5): - Staff was somewhat hard to track down when needed for check in/out
Brooke (8/5): - It was clean enough, but the price was crazy for the condition and amenities. The staff were super friendly and that was a highlight. The place3
Bryce (10/5): - Very nice!
Rob (6/5): - Not so good. Understaffed and room had dirty towels from a previous guest. Desk person did their best. Missing cleaning supplies. Towels were very thin. Poor management. The store was very sparse with no diet sodas or candy. Breakfast was good. No fruit.
Jami (10/5): - Lovely staff; lovely the breakfast variety--it was fantastic!
Rebe (6/5): - The location of this hotel in Palmyra can't be beat for touring historic sites; however, room 108 was not great. The room had a very musty/ damp smell - we bought and used a full bottle of Febreeze room spray in 2 days. The bathroom was not clean - a dead bug on the shower wall, brown spots that wiped away on the shower floor, a used flosser on the tile floor and other people hair all over (floor, shower, toilet). The toilet flush had to be held down until the tank drained for TP to flush down. The walls of the bathroom and room had stains. The TV semi- worked with lines and glitching out every few minutes. Breakfast was fine but as soon items were gone (yogurt, fruit...) there was no restocking. Beds were fine but pillows were small and lumpy. The inside of the hotel could use new lighting and a deep clean. I'd look elsewhere before booking here.
Katie (6/5): - Staff was very friendly and helpful. Hotel needs updates. Our room felt dingy. I probably would not stay here again. For the price of the rooms I was hoping for something nicer. Disappointed
Nicole (10/5): - The room was nice and the breakfast was delicious. We enjoyed our stay here.
Kevin (10/5): - Great hotel. Clean and close to everything. I would stay here again.
Kristie (10/5): Great location for Church History - Great location for seeing the church history sites. Basic Hotel, clean, rooms are large and beds comfortable. Had microwave and small fridge that came in handy. Breakfast was simple and convenient.
Jaekyun (2/5): Worn down with poor maintenance - Many things worn down in this hotel. I rarely write review, but old carpets not cleaned properly with very strong odors, broken AC/heating, etc. We wouldn’t book if rating were lower
Doug (10/5): - Liked
JOSEPH (8/5): Best Western Weekend Stay. - Check in was fairly easy. Hotel beds were neatly laid. Bathrooms were not extremely pristine but were usable. The heating and cooling units worked perfectly as did the fridge, microwave and iron. Breakfast was enjoyable with lots of sitting space. Lobby was quiet and well furnished. Overall, a good 4/5 stay.
Verified traveler (8/5): - Tub could use a thorough cleaning. Everything else was fine.
Laura (10/5): - Great country place to stay !
Linda (8/5): - This hotel was close to the sites were were interested in. It was typical for a hotel stay. The towels were so rough it hurt to dry your face. Breakfast was ok. The plastic wear was super flimsy.
Martyn (10/5): - Quiet hotel. Great service Excellent all round
Phillip (8/5): - Clean and tidy
Rebecca (8/5): Perfect for what we needed - It was perfect for what we needed. We needed to be close to all the historical sites and it was right there within walking distance. Breakfast was yummy, staff was helpful and friendly, and clean. Just a little out of date and we didn’t love that we could hear everyone outside our door. It for sure could use some updates but over all, it was great!
Elizabeth (6/5): Only hotel at this spot on the Erie Canal. - The main property was nice. Our bathroom needed attention. The tub was not cleaned well. The tub did not drain well. Towels were fair, very thin. Sheets appeared clean. One of the too sheets were stained. Temp in the room was nice. Hot tub was OOO initially but was fixed by the 2nd night. No issue keeping our bikes in the room.
Verified traveler (10/5): Nice Stay - Very nice lobby, rooms, breakfast.
Terry (6/5): Great for its location - This was a great hotel for the location.
Valerie (4/5): - person checking us in was not very people friendly & took a long time getting process done. when we went back to request towels for our room (there were none) he seemed to not believe us. will not be staying there again.
AMANDA (10/5): - We loved the jacuzzi tub
Wendy (8/5): Nice and close to things. - It is really one of the only hotels in Palmyra. It does have some rooms that join together. They weren’t quite prepared for a full house and ran out of breakfast items quickly.
Ashlee (6/5): Needs new management - The rooms were super spacious. We had a 2 bedroom 2 king suite which was really nice but that is where the positive review ends. We arrived Friday night. Saturdays breakfast was pretty sad. The waffle machine ran out of batter. All that was left was instant oatmeal, scrambled eggs (powdered which no one in my family will eat) and plain cheerios, and maybe some bread. By Sunday it was even worse. They ran out of milk and they were bringing one bag of bread or bagels at a time but one family could wipe that out in minutes. By Monday I was completely shocked. It was completely wiped out! I went to the front desk and said there was no food! He said they were supposed to get a shipment of food on Friday but didn’t and instead of going to the store getting more they decided to limp along all weekend and hope for the best. The hotel was completely full! So many families and kids, there was no way it was going to last! By Monday at 9:30 they finally got more food. I won’t even speak of the lack of cleanliness of hotel employees helping with the food. It was probably the worst hotel experience I’ve ever had. The whole time they were so funny about putting any food or utensils out. Like they were rationing everything, even after being restocked. We stayed 4 nights and never received room service. I’m not sure what’s going on with this hotel but clearly they are struggling.
heather b (8/5): - Attendant at the front desk was very friendly and accommodating.
Udo (8/5): - .
Elizabeth (10/5): - Absolutely love the hotel. We loved the jacuzzi tub, the bed was extremely comfortable.
Rick James (6/5): - limited breakfast, out of several items...
Rick James (8/5): - broken door locks...
John (8/5): - Nice small town hotel.
Alicia (6/5): - Rooms had a smell, looked like someone had vomited next to one of the beds and the carpeting probably needed a couple of high grade shampoos. Breakfast was slow to refill so my mom only got cold cereal.
Christa (10/5): Great stay - Comfortable beds and fun hot tub. Enjoyed the continental breakfast - good variety of food and large eating area. Kind staff. Would stay again!!!
Caroline (10/5): - What a appreciated most, was that at 8pm the people in the next room checked in, making a ton of noise, after 30 min I couldn't take listening to kids screaming, banging on walls, walking in and out of the room, letting the door slam. The walls are very thin. I called the desk and within 5 min I had a new room. Peace and quiet again. Awhhhhh. My room was clean, and the front desk was EXCELLENT!!!! Thank you.
Sharon (10/5): - The hotel was clean, the staff friendly and it was close to LDS historical sites. They had breakfast included in the stay which was very welcomed and very nice. very n
Heather (4/5): - This place was older and rundown. We would have liked to see a clean lobby. It needs a good, deep clean. Side note, the “free” breakfast is little more than stale cereal. Plan on not eating breakfast there. Our A/C didn’t work in the room, luckily it was cool outside. Positive was the location. Very close to places we wanted to see. Balance those when considering this place.
Katy (10/5): - Terrific
Theresa (10/5): - Desk staff was super friendly. Very accommodating.
Steven (10/5): - Helpful staff and quiet
Deborah (10/5): - Very friendly, helpful staff. Amazing breakfast!!!
Daniel (10/5): - Wonderful stay.