Global Luxury Suites Downtown Jersey City
Location: 465 Washington Boulevard, Jersey City, us
Star Rating: 4 Stars
Property Type: Apartments
About this Property
Luxurious Self-Catering Apartments in Jersey City
Modern Amenities: Each apartment at Global Luxury Suites at Metropolitan features a full kitchen, dining area, and a seating area with a sofa bed. The private bathrooms are stocked with complimentary toiletries and a hairdryer for your convenience.
Convenient Facilities: Enjoy access to a range of facilities including an outdoor pool, fitness centre, business centre, concierge services, and a shared lounge during your stay. Stay connected with complimentary WiFi throughout the property.
Prime Location: Situated just 350 metres from the PATH metro station, exploring Jersey City is a breeze. With shops at Newport Centre nearby and Liberty State Park a short distance away, there's plenty to explore. Book your stay at Metropolitan Global Luxury Suites for a comfortable and convenient experience.
Important Information
Please note that after the reservation is made, guests will receive a rental agreement. This agreement must be signed and returned to the property prior to arrival. Background check may be required.
Payment has to be made in full before arrival. Payment will not be accepted at the property.
Please let the property know in advance about any special or parking requests.
Please note that check-in after 16:00 hours and check-out before 11:00 hours require prior approval from the property.
Photos are representative of the actual apartment. There may be differences in furniture and layouts of assigned unit.
Please note that this building may have specific pet restrictions including # pets, pet size and breed. Prior to confirming your reservation, please reach out to the property to check their pet policies.
Please note that Pool Passes are only available upon request, prior to check-in. Guests will need to sign an authorization form for any other pool incidentals including missing pool pass. Two pool passes will be provided for Studio and One bedroom apartments & four passes for Two bedroom apartments.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, May 25, 2026
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Family rooms
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Hot tub/Jacuzzi
- Non-smoking throughout
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Allergy-free room
- Kids' outdoor play equipment
- Heated pool
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Access to nearby outdoor pool
- Playground on site
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Games
- Private picnics
- Reception hall
- Exercise/lap pool
- Japanese garden
- Garage
- Swimming nearby
- Charcoal grill
- Rooftop garden
Rooms Available
-
Deluxe Apartment, 2 Bedrooms, River View
2 Queen Beds and 1 Double Sofa Bed
1172-sq-foot room with river views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and towels
Practical - Washer/dryer, free local calls, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Free Local calls
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Bedsheets provided
- Laundry detergent
- Laptop-friendly workspace
- Paper towels
- Freezer
-
Two-Bedroom Apartment
This apartment has 2 separate bedrooms and 2 bathrooms. Each room has a double bed. There is a full kitchen, as well as a sofa bed in the living room. A flat-screen TV, hair dryer and dining table are also provided.
Max Occupancy: 5 (5 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
-
One-Bedroom Apartment
This apartment has a separate bedroom with 1 double bed, as well as a sofa bed in the living room. Apartments are equipped with a full kitchen, flat-screen TV and work desk.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
-
Studio
This studio apartment features 1 queen bed and a sofa bed. A full kitchen, flat-screen TV and work desk are provided.
Max Occupancy: 3 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
-
One-Bedroom Apartment with River View
This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a coffee machine, a seating area as well as river views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
-
Apartment with Lake View
This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a coffee machine, a seating area as well as river views. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
Guest Reviews
- Verified traveler (8/5): - A lot of cleaning involved in order to avoid “additional fees”. I am not a messy person but there is certain things I’d rather not do while I’m on vacation and having to pay for a luxury room.
- JORGE m. (8/5): Tito - Everything was excellent except for the rooftop was not open.
- Verified traveler (2/5): - Not what I expected. Feel like it needs renovation . Noisy and windows were making noise due to wind
- Arius (10/5): Best stay ever - The apartment is wonderful
- Andrei (2/5): - No blanket provided (middle of winter). When contacted property they said “go buy one at the nearest bedding store” Really? Had to improvise with linens. And with that they charge 100 USD per night for hospitality. What hospitality, I might ask?
- Bryan (2/5): worst place ever - The building are nice from the outside. The apartments leave something to be desired. They are only good for one night stays. If you plan to stay longer than one night i would suggest a hotel chain. The furniture is outdated. The bed is about a foot off the floor and the mattress was hard as a rock. LIke is said they are only good for one night stays. felt like i was in a motel 6
- Verified traveler (10/5): Would recommend - These suites are clearly made for longer stays than just a night. All the products were there to live at least a week: garbage bags, dish soap, shower products, etc..
- Tsitsi (4/5): - The location was good near restaurants, shopping malls, train station. However on the downside, there is no cleaning service for the apartment for the whole duration of the stay. The apartment had missing cooking utensils and upon request, the utensils were onm
- Anonymous (10/5): - Loved the view, location, cleanliness, and space
No complains
- Verified traveler (10/5): - Nice view
Nice people!
Easy communication
Clean property
- Naomi L. (4/5): Needs cleaning - The walls were scuffed and the carpet stained. The coffee maker was broken, no glasses other than large goblets. Master bedroom TV didn’t work.
- Tony (8/5): - Well managed property, good concierge service and were happy to store luggage for a few hours after checkout. Amenities and lcoation to local services was excellent. Amenities and equipment within the apartment were also useful and in good condition.
- Philip (4/5): Terrible service - It was terrible. I raised an issue to the local office but it wasn’t taken care of. I would not recommend this place.
- Sean (8/5): - Had working WiFi access for only 1 of 2 days I was there. Overall, place was nice and comfortable.
- Verified traveler (10/5): - Modern & clean, nice area.easy transportation. Good restaurants
- James (6/5): Stay at a big hotel chain instead - The building and the room itself was acceptable but FINDING the building was incredibly difficult due to the very small sign on the building, which wasn’t visible from a vehicle. The payment expected for parking was completed unacceptable - the web page did not note for what you were being asked to pay nor the amount you were being ask to pay. This is akin to giving a stranger a blank check. Will never stay here again.
- Verified traveler (4/5): - Please call me ASAP at 774.563.8105 because I have major complaint and want some money backl!
- Menachem (2/5): Not for me - Just not a good experience
- Justin (8/5): Nice place to stay, but could be cleaner - The location of the property was fantastic, the check in experience was smooth and easy, and overall the room met our needs. The amenities were first class, with a nice patio that included a swimming pool, chairs to take in the amazing views, and even a fire pit and BBQ area. The gym was also fantastic, and included everything you need to continue with your work out routine. The bed's were comfortable, and the apartment was quiet and well furnished. However the unit had a few issues that if taken care of would make this a perfect place to stay. First, the condition of the carpets was horrible. There were huge stains on all of the carpets, and they took away from the overall comfort of the unit. Also there were two rugs in the unit that were disgusting. I had to get down on my knees to get something that dropped, and put my hands on the rugs, and when I got up, my hands were extremely dirty and had a strong odor. I would recommend that they get rid of the rugs, or at the very least have them cleaned. Other than that the unit was in a great location, and reasonably comfortable.
- J Edward (8/5): - Good Location. The room was made up but not clean the tub did not drain.
- LC (8/5): - location is good! close to path. the suite is spacious. however, the mattress are not in a good condition
- Verified traveler (10/5): - The staff on site we’re amazingly courteous friendly. The telephone staff from their business office a few blocks away were awesome as well by getting back to you right away via email, phone or text. We arrived later than expected due to traffic but they accommodated us by an easy breezy after hours check in. We loved it and our 7 and 12 year olds were treated excellent!!
- Jenny (8/5): NY weekend Trip - It was a good stay. close to Ferry and Path Train to NY City. Only comment is the pool access is limitted to 10:am to 8pm. It would be nice if that start around 8am to 10pm
- Roger (10/5): - Very good area. Clean. Included good amenities.
- Verified traveler (8/5): Front desk guy’s service was bad - Front desk guy was arrogant towards all.
- Verified traveler (8/5): - No blanket provided for the sofa bed, we had to call to get one.
Toilet clogged during our stay but problem went away by itself.
- KAI HUI (4/5): - There was insufficient towels and took 1 day later to deliver. Had to call 2 times and was informed that 1st time request was not taken down hence, towels were not delivered. The house is not well maintain as seen in picture. Bed was not King size as described.
- Xavier (4/5): Not the best condition ever, unfortunately - Apartment wasn’t clean, and very poor condition (wall in the bathroom, central air with a lot of dust in it and not maintain for ages, making a noise during the night like a train would do that made the kids waking up 5 times every night), tried to contact someone for maintenance, nobody cared...
- Verified traveler (8/5): - Stay hear for the space and the view. The beds were also very comfortable. We fell right asleep.
- Muriel (4/5): - Disappointed with the condition of the property. Handles missing off kitchen cabinets, dresser. Shower curtain not installed correctly and hanging. Kitchen sink clogged with carrots and onions which floated in the slow draining sink for ten minutes. Dishwasher soap dispenser clogged and unable to use. Stove base panel fallen off. Lamps in bedroom broken. Sofa couch in poor condition and extremely uncomfortable. Not enough bedding. Supplied one bath towel only for two guests. Service desk unable to help and the number for the company directly unable to provide help. Told to go out and buy bedding (10.30pm) and they would reimburse. Not able to park larger vehicle and had to pay an additional $70 at building next door.
- Asti (8/5): - Very fun establishment great environment fun attraction
- Verified traveler (10/5): - It was close to what we needed to be close to. Very clean. Very easy check-in and check-out. We enjoyed our stay.
- Stephen (8/5): Holiday Stay - Overall good experience, comfortable and good location. Had to call service engineer to fix stove as the cooking rings had been removed. Shower curtain had to be fixed as it was broken. But all where fixed promptly. Close to supermarket and shopping mall
- Verified traveler (10/5): - Highly recommend this property!
The location is perfect!
It's a really nice, well maintained apartment.
The service was exceptional.
I am going to book again next time I'm here!
- Claire (10/5): Beautiful apartment! - Exceptional experience every time I stay here
- Sam (10/5): - Beautiful apartment!
Stayed here a couple of times. Always very clean and nice experience!
- Claire (10/5): Unbelievable experience😄 - Wow! What an amazing stay we had at this property. From the service to the cleanliness to the comfort. Everything was just perfect.The apartment was gorgeous!
- Deborah (10/5): - The heat wasn't working but they fix it quickly. Other than that it went smoothly.
- Verified traveler (8/5): Great value and location! - The customer service was remarkable, as was the location. The studio was spacious and had good views!
- Quinn (10/5): - Great stay. Clean spacious one bedroom apartment located near the Newport PATH station. Easy check in.
- teresa (4/5): - The place is disappointing , the picture that you see advertised that you booked in is not the same as the property you're going to stay in.
- Allan (4/5): Update needed - The place needs an update and more organization upon checking is needed. Furniture is tired and is in need or some repair. Parking is an issue since no directions were provided before hand.
- Geoffroy (8/5): - Overall the experience was good. The building is clean, the room (studio) was quite spacious. The key pick-up was simple and the people nice (concierge). Only one thing, the bed was a bit old and was cracking so not great for light sleeper.
- Dave (8/5): - Property was nice in a nice area. Not enough towels provided (2 for 3 people) and not enough blankets. Mattresses were not good
- Deborah S (8/5): - Overall it was great. I was trying to extend my stay for an additional night and was a bit disappointed when I never received a return follow up call after I had been told there was a good possibility of extending my stay.
- Verified traveler (8/5): Nice Hotel for extended stay - The location was fairly convenient from NY City. The facility and the room and amenities were excellent. I would highly recommend for extended stays for work or with family.
- Glenn (4/5): This is not a hotel! - This was NOT a hotel, and we had absolutely no service from the staff ... if there were a hotel staff. The location and proximity to NYC is perfect, and the hotel is clean and modern. The suites that people rent must be fantastic, but for people who are looking for a hotel...this isn’t the place for you. We had no service, and stayed for three nights ... got NO clean towels/soaps/shampoos after the first night. Again...how close it was to the city was awesome, but the lack of service was off-putting
- tori (10/5): Nice great area - This place was a great romantic get away for me and my boyfriend! Felt like at home ! Jazmine at h front desk is the best she went above and beyond to help my boyfriend set up an surprise romantic evening full of roses we’re going stay again!
- Verified traveler (4/5): Poor visit - this was the first time I had problems with this vendor.
- Rohit (2/5): Nice Hotel but Very BAD Service - We checked in the rooms were nice and clean but the service was very bad. We took a 2 BR apartment during the New Year's Eve and the heater was not working in both the rooms. We called the service desk many times and no one showed up to fix the issue. It was one of the coldest winter day in NY and our rooms didn't have the heat working and rooms were super cold. We ended up sleeping in the Living room on the floor. Very bad customer service never take this hotel. Staff is so rude and dont give any answers. Some of the furniture in the rooms was broken. Our 3 Year kid got cold and flu due to the heat not working in the bedrooms and these guys didnt even cared to show up. We told them the temp was like 7 degrees outside and still no one cared to fix the heater.
- Verified traveler (6/5): Not a hotel, but a sub-rented condo - We went to the NYC metro area for a visit between Christmas and NYE. I didn't realize this was a sub-rented condo when I booked it. Overall, it wasn't a bit deal, but there were some finishing touches that fell short compared to a standard hotel. It was nice to have a kitchen to prepare breakfasts.
- Latoya (6/5): The room need to be updated & service daily! - Overall the stay wasn’t that great. The room wasn’t clean, there was candy left on the floor, stained carpet in the bedroom & spotting appliances. The staff & customer service was great thoug. I would only stay again if the they tightened up on the made service & update the room
- Verified traveler (4/5): Not For Business Travelers - The location of the place is great, walking distance to mall, and good places to eat. But they don't provide any housekeeping, and only provide things for one person (1 Towel set, first day coffee,etc). The room was had many non functional things, like Microwave, broken kitchen cabinets handles, spots on the carpet. As a business traveler there is no freshness when one comes back from a long day of work. As NO HOUSEKEEPING
- Ken (4/5): Not a one night stand ! - This is not the place to stay if you are looking for a 1 night hotel room. They charge a $125 cleaning fee which is almost as expensive as the room $ 177. Over $300 night for a room in Jersey City is not worth it. Very limited cable TV system. Bed was not all that comfortable and room did not have shades to go along with the blinds so a lot of light got in the room.
- LJ (8/5): good - easy access to NY via path. clean and modern place. reasonable price!
- michele (10/5): Nice Baecation location!! highly recommend! - ABSOLUTELY LOVED IT HERE!!!! the first day we arr9ved the weather was beautiful and we were able to watch the beautiful sunset from our 34th floor view, piercing over the city skyline. The hotel is close to nice restaurant's we went to fire&oak which had a divine lobster bisque and chicken parm and we also went to chili's for a happy hour. The kitchen and bathroom both come with care packages which were so cute. Overall stay and location was amazing!! FYI- be sure to do the pool pass paperwork before you arrive its in separate email. we had the confusion of not being able to go to the pool the first night b/c we didn't have the paperwork properly submitted. Make sure all paperwork is done, constantly check your email after you book this room. you will have to do two verifications. 1 for the hotel and a separate 1 for the pool. I have no clue why they do this, its rather silly but just make sure or else you wont be able to access the pool.
- G (8/5): Nice suite, great views - Hotel staff, not very good. This is very stupid. You cannot force people to write so much. Let them be free to write whatever they want.
- Verified traveler (10/5): -
Room is very Clean and Comfort。👍 👍
- Verified traveler (2/5): Room not ready. Had to move to different unit - I called in the morning to ask about an early check in. An early check in was not available, but they confirmed that I could check in at 4:00 PM.
At 4:30 PM, I went to the property and they had not delivered keys for my unit. I then spent an hour while they sorted out a solution. They moved me to a unit 3 miles away that was only partially furnished.
Then, the following morning, the cleaning crew arrived while I was out at breakfast (and had not yet checked out).
Would not book with this company again...it's definitely not the same level of service as a regular hotel.
- P (8/5): The apartment met our needs. - The staff was great, really helpful- this made our stay really comfortable!
- greg (8/5): High end feel for a great price - The actual apartment clerk at the desk didn't know what I was saying when I said Global Luxury Suites, like he had no previous knowledge of the rooms. The apt. itself was very nice with high end feel. It had a great view. I did not like how dirty the bathroom was. There was actual dirt on 2 shower walls and the blinds in the bathroom need to be cleaned, heavy dust and dirt. Overall the place was a pleasant stay, and the care package was a nice touch upon entry.
- Verified traveler (8/5): - The apartment was clean, beautiful with a nice view.
- Patricia (10/5): - Lovely flat overall, well equipped,including washing machine and dryer (which came in handy after a VERY wet day out) . However, must mention the stain on the mattress on the sofa bed(ugh)! Have they not heard of mattress covers? Also stain on bedroom carpet at side of bed. Think that could quite easily be cleaned.
- meg (4/5): Never again - Impressive and swanky building/lobby, but my room/apartment didn't match. It was incredibly spacious but not very clean. It was the little things like an odd just not fresh smell, hairs in the tub and on bathroom floor, dingy carpet, crooked pictures. Made me miss a hotel chain with no surprises. Then there was the service. I woke up to a shower that didn't work. I press the customer service button on the phone and get a recording saying 'this feature isn't set up yet.' So I call the emergency number in my welcome kit and get someone offsite who says she'll have the onsite person call me. 30 minutes later I call back. She is the after hours operator (it's 7:30 am). She's left messsges for the 'onsite' person but there's nothing more she can do. 15 minutes later he calls me. Clearly at home and sounds like he just woke up. Why is there no one onsite?! Especially when sign at front desk says it's staffed 24/7.... but there's no way to contact that person? I was in my night clothes or would have gone down the 50 floors. Bottom line is the shower did work, it was just the most non intuitive and tight spickot I've ever encountered, a terribly frustrating customer service experience, and a missed meeting at the office because of it.
- Verified traveler (4/5): Did not like this hotel - Checked in at 8pm. Room looked very nice till I discovered that the blinds and drapes both malfunctioned. Reported issue to front desk who said they would take care of it. They didn't.
The building light from the hotel next door shined directly into my room. Didn't sleep most of the night.
- Verified traveler (2/5): Not a hotel room - This shouldn't be on Hotels.com. It's an apartment. They leave you one towel. There are no curtains in the bedroom. So bright. No one comes to clean it. It being an apartment building there isn't even anywhere in the hote to buy a bottle of water.
- Brian (10/5): Guys hockey trip - Great place to stay for a guys trip. Went for a Devils vs Rangers game in NJ. Had a bed in 1 room, 2 beds in the 2nd room, and a pull out sofa in the living room. Also had a full kitchen and 2 full baths. Perhaps it isn't the most luxurious place, but for what we needed, it was above and beyond our expectations.
- Adriana (10/5): It was a very nice clean apartment even though I h - It was a very nice clean apartment even though I happened to be there during a storm I still enjoyed the place I would definitely rent it again
- Margaret (10/5): Great spot! - Amazing one bedroom apt. Everything was beautiful and simply decorated except the bathroom needs some TLC
- Verified traveler (2/5): Being off the grid while on the grid... - It was one of the worst experiences ever. My room wasn't ready on time (the people were still cleaning it and left their cleaning supplies in the closet). The cable and internet wasn't available for the entire two-night stay. And although someone attempted to help the first night, nothing came of it after.
I will never stay here again.
- Sanjay (10/5): - Very good location and condition of apartments. I stayed for almost a month and it was nice stay here. Newport Mall and Path stations are just there so you can commute to anywhere in Newyork easily and have all kind of food in the Mall.
- antony (8/5): Mini New Jersey Break - Great location, arrived early (09.15am) and was able to leave luggage at reception. Book in time was 16.00pm, when we returned at 17.15pm after a long date site seeing I was informed there was a problem and no key had been delivered to the Hotel, I was told to wait 5 minutes whilst this over-site was corrected! After waiting a further 20 minutes the key arrived! This is not what I expected from a "Luxury" titled complex!! There was also rust on the base of the bathroom blind. The remainder of the stay was most enjoyable, with the views from the bedroom a welcome surprise. The complex was ideally located to use local transportation. Over all, we enjoyed this small break and would recommend this facility.
- james (10/5): - Rooms were amazing yet finding the location was difficult. The actual building is the Monaco not the Metropolitan
- Brooke (10/5): Amazing Hotel! - Amazing room with an even better room. Couldn't have been happier with the service, very clean, great location, close to everything we could have ever wanted. My only complaint was the parking, I prepaid the parking and had it validated but I had to pay again in the garage. Other than that, I would definitely stay there again and recommend it to anyone looking for a great place to stay in the area.
- Verified traveler (8/5): Monaco - The place is decent however could use a touch up. Also had a slight smell. A lot of amenities provided. Parking is expensive.
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