Four Points by Sheraton Cancun Centro

Location: Avenida Tulum, MZ1 -Lote 2 SM 12, Cancún, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Grocery deliveries
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Public Bath
• Infinity pool
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Steam room
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Electric bicycle charging station
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Deluxe Room, 2 Queen Beds, City View

  2 Queen Beds

  Overlooking the city

  
  

  Layout - 2 bedrooms

  Internet - Free wired internet access

  Entertainment - 42-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request) and air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • LED light bulbs
  • Braille signage
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways
  • Change of bed sheets (on request)
  • Energy-saving switches

• Junior Suite, 1 King Bed

  1 King Bed

  538-sq-foot room with city views

  
  

  Layout - Bedroom and sitting area

  Internet - Free wired internet access

  Entertainment - 42-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Day bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request) and air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Day bed
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • LED light bulbs
  • Braille signage
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways
  • Change of bed sheets (on request)
  • Energy-saving switches

• Traditional, Guest room, 2 Queen, City view

  The double room features a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

• Traditional, Guest room, King, City view

  The double room features a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

• Deluxe, Guest room, Queen, City view

  The double room features a seating area, a dining area, as well as a private bathroom featuring a walk-in shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

• Junior, 1 Bedroom Junior Suite, 1 King, City view

  The hot tub is the standout feature of this double room. Featuring bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

• Deluxe, Guest room, 1 King, City view

  The double room offers a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

Guest Reviews

• Ruben (8/5): Bájale a la musica - La gente amable Mucho ruido en el bar . Música muy alta. Algunos venimos a descansar y me gusta la música pero no el escándalo
• Adrian (3/5): Pool is always too dirty and with no maintenance. - It has a good location, very close to Las Americas mall and restaurants. Also fairly close to the hotel zone. We selected this hotel that is in the city because it has a beautiful pool, BUT since the 1st day we went to swim to the pool and water was dirty, all green, we reported right away and the said that next day will be claeaned, but it wasn't, we reported again for second time with no results, after 7 days of our stay we didn't see any response from them, even that we reported every day in the lobby. Bottom line, we paid for a hotel that has a pool and we couldn't use it all week and hotel Didn't care about our comments. If you select this hotel just for the pool, I don't recommend it at all, don't stay here.
• Leticia (10/5): - todo el hotel esta estupendo, las instalaciones impecables
• Gökhan (7/5): -
• Abdurrahman (8/5): -
• Philipp (10/5): -
• Olena (10/5): -
• Rafael (8/5): Good place. The breakfast could be better! - The place was clean, and the staff was very good, people were always ready to help. The bathroom is also spacious. No complaints regarding the room. The breakfast could be better for the price they are charging. One example is the water: there is no free mineral water, and you have to ask for a waiter to receive a glass of water, probably from the tap.
• Robert (8/5): -
• Johanna (1/5): I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to - I liked the location I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to sleep in the nasty room.
• Camila (8/5): -
• Jorge (8/5): -
• OSCAR (9/5): - En general el alojamiento estuvo perfecto, lo único que no esta bien es el servicio del restaurante, poco amable y con poca atención hacia los comensales, solicitamos un plato de fruta previo a salir del hotel y tardaron mucho, nadie atendía. Fue la única mala experiencia, el concierge y el resto del personal, siempre amable y atento. Servicio del restaurante.
• Kimberly (7/5): Der Kellner war spitze!!! - Es war sehr zentral
• Daniel (8/5): -
• Robert (8/5): - Grosses Zimmer, gutes Bett Kein Restaurant in der Nähe, Lage nicht gut Frühstück solala
• Joan (9/5): -
• Gianni (9/5): -
• Robbert (7/5): Prijs/kwaliteit was niet geweldig - Het zwembad was leuk. Weinig handdoeken op badkamer, ietwat verouderde meubels, TV. Geen Sheraton-ervaring
• Lita (6/5): Affordable hotel close to everything. - Staff was friendly and restaurant dinner staff made an effort to remember your name. Location was okay and easy to get Uber. Away from hotelzone which was nice. Bed was good but AC could not be adjusted so was too cold sometimes and had to turn it off once in a while. Room had a sofa chair which was very good to sit in. Breakfast was not super when you stay more than 2 days. At checkin I was assigned a room where somebody was sleeping and I was asked to pay for my breakfast even if it was included. So a few admin issues
• Romina (10/5): Lovely - Everything, the breakfast was delicious. I like everything
• Chloé (7/5): -
• Alexander (6/5): Pricey for what you get - The staff was very friendly. Bed was comfy. Not a bad place but not a 4 star hotel in my opinion. Bathroom needs an update, towels clean but old, few amenities. Breakfast okay.
• Reece (8/5): Perfect place for what we needed. - Clean and very well kept up. Pool was relaxing. Bed and room furnishings were nice and comfortable. Restaurants were convenient. TVs only had a few TV channels in English. TVs would've allow streaming via Netflix or other services. While pool was awesome, the tile work in and out of it were in pretty rough shape. Steam room was out of order.
• Ana (9/5): Ótimo - Tudo Nada
• John (10/5): - Nice staff and pet friendly
• Andres (10/5): -
• VICTOR MANUEL (10/5): - La limpieza y ubicacion del hptel.. El aire aconducionafo muy frio en el SPORTS BAR.
• FABRICIO (7/5): Não indicaria para amigos. - Quartos adequados a um Sheraton Uma viagem internacional programada para ficar neste hotel e ser base para nossos passeios a partir de lá. Chegamos no hotel, e o quarto, que reservamos como de frente para a lagoa, não existia. Não tinha lagoa, inacreditável (kkk). As descrições do aluguel que fizemos poderia escolher de frente para cidade ou para a lagoa. Colocamos para a Lagoa - Cadê a Lagoa? Depois, daí foi um erro meu, no dia seguinte, tomamos café, acreditava que havia reservado um quarto com café da manhã. Na noite me avisaram que cobrariam no cartão um café da manhã, achei estranho, entrei em contato com a Booking e vi que não tinha reservado com café da manhã. Ok, no segundo dia me cobraram dois cafés da manhã como sendo individual, o valor do café da manhã foi o equivalente a 70% da diária. Depois ainda fiquei sendo cobrado por um dos funcionários de uma forma muito estranha. Como nunca havia sido cobrado, a percepção minha era que estavam me da companhia do para ver se não sairia do México sem pagar um café da manhã. Apesar das instalações adequadas não volto mais neste hotel. E não indicaria para amigos que me perguntasse. Achei um tratamento muito fora do normal. Só escrevi isso tudo porque me senti muito mal neste hotel apesar de chegar super tarde, dormi e tentar tomar café da manhã.
• phillip (10/5): - Excellent location and staff
• Nicole (1/5): -
• Israel (8/5): -
• Erin (6/5): - The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
• Tania (9/5): Muy agradable y cómodo - Súper buen hotel! Estaba muy limpio, no solo la habitación si no todas las instalaciones (baños, piscina, gimnasio). El personal muy amable y el restaurante muy bien, la comida bastante rica, el camarero un encanto y precio muy razonable. La ubicación por poner una pega, por lo demás un 10!
• Maksim (10/5): - Recommended. Everything is great here
• Marggie (4/5): - Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service
• Bryan (10/5): - A Great Location to get AWAY$!!!
• Diana (6/5): - The bathroom in the room was dirty and dusty, .
• Carlos (8/5): -
• Brian Joseph (8/5): - The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
• Arantxa (9/5): - Felicitaciones al equipo de restauración por su amabilidad y sonrisa cada mañana!!
• Basma (5/5): -
• Chris (2/5): - Over priced for poor maintenance. I've been there 5 times and its slowly getting worse and worse.
• Tim (9/5): Great pool, but you have to use the car to leave. - The swimming pool on top was really good. It was quite around the pool and it was a big pool. They also have an ice machine on each floor which can be used to cool the drinks. The location is a bit away from the center. So you have to take the car all the time.
• Roberto (8/5): -
• Francis (9/5): Superb -
• Miriam (2/5): - My friend and I stayed for three nights. One of the beds had soiled sheets two nights. We reported it and they were changed. Upon checking out we were told we will be charged $2,000 MXP for the change of sheets. And they will charge it even if we do not authorize it because they have the CC information.
• Dale (10/5): - The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention
• Alessandra (7/5): Good -
• Sabrina (9/5): Superb -
• Robert (10/5): - We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
• A (8/5): - Food in the hotel needs to be better but other than that the hotel was great. Wonderful place
• Toriano (10/5): - Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
• William (4/5): Disappointing -
• Isabel (6/5): - The hotel is conveniently located just a five-minute drive from the airport, and they offer a shuttle bus service twice every hour, 24/7. We were looking forward to using the hot tub, which was listed among the hotel’s amenities. Unfortunately, it was a letdown—not only were the water jets not working properly, but the water was also cold. Other guests at the pool area were equally disappointed. After 6:00 p.m., Cancun tends to get chilly, so having a functional hot tub would have been a great bonus. Sadly, it wasn’t available.
• Curnow (10/5): Exceptional -
• Scott (10/5): - We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
• Departure827596 (10/5): Excellent hotel - Very comfortable room and excellent staff in every area of the hotel. I would definitely stay in the hotel again. The restaurant was very good. The front desk staff was nice and very professional. The best choice for visiting the Galenia hospital next door. Highly recommended! Thank you Sheraton Four Points Centro Cancun.
• Y7589EHjerryh (10/5): Quick stay - Clean rooms, polite staff and an overall nice experience. It’s not centrally located to the main tourist areas but I didn't mind since the neighborhood is quiet and safe. I wish there were more nearby restaurants and not just the hotel ones but it’s still a decent location especially for the price.
• michaelrF6344AG (10/5): Great value and service.. - Rooftop pool! Sun from sunrise to sunset... Well maintained. Clean rooms, comfy bed. Big showers. Breakfast buffet ample, lots of choices. I was here 12 nights. Close to shopping mall, if needed. Good choices for food nearby, even a Walmart Express. Would recommend and return.
• Kaddijatou (10/5): - Excellent news place
• Aziz (7/5): Overall a decent experience, but needs some improvements - Breakfast was good. But it was the same every day Basic toiletries like toothpaste were not there. Had a bad experience with the safe locker. Bathroom sink drain was not functioning properly
• Randy (10/5): - Entire property was clean and well kept up. Excellent staff and enjoyable dining.
• Omer (9/5): Superb -
• Thania (10/5): Exceptional -
• NickJ615 (10/5): Quick stay, Great Service - Was only passing through for one night. The staff was very welcoming and made me feel special. Appreciated the hand written welcome note and small chocolates. The on site restaurant and drinks were above average as well. I would definitely stay here on my next trip.
• Omowumi (8/5): - Its a nice environment
• Ricardina (7/5): Good -
• Kwasi (8/5): - The property did not have much around. We had to walk a good ways to the mall; however, close to the airport. The place was a tad dated and not very lively. The sportsbar was a ghost town most of the time.
• Casey (10/5): - I highly recommend this hotel. Great customer service Comfortable beds & pillows Amazing water pressure & hot water Good restaurant with the best Tres Leche Cake We stayed for 3 days ending 3 weeks in Cancun. Wish we had stayed here our entire trip. Definitely would come back
• Jens (7/5): Good location for work - It was very central for work purposes Location, breakfast
• Verified traveler (8/5): Convenient location and comfortable room - The check in was ver slow. Good size bedroom, comfortable , but needs some maintenance. Good service at the restaurant (breakfast).
• MARIE-NOELLE (10/5): - Excellent
• Chris (10/5): - Great stay great hotel.
• Jaskaran (4/5): - No ac
• Vicky (8/5): - The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.
• Dale (8/5): Very good - CONNECTED TO THE HOSPITAL. Best staff we have ever encountered. From the front desk, staff in the restaurant, to the domestic staff!! Out of this world nice and helpful. Beautiful pool on top floor, great view, comfortable beds, good housekeeping. Nothing!
• Guillianno (5/5): Passable -
• Capri (10/5): - Great hotel & Wonderful staff.
• Passport51835862598 (10/5): Wonderful experience - Excellent service, delicious breakfast and great Alejandro at the reception! The position is perfect between the airport and the centre, the structure and the rooms are really confortable. We had a wonderful time here in Four Points and we hope to come back.
• Califas (10/5): Great Experience for a Platinum Traveler - My 10th time in Cancun with my most recent stays being with Marriott. This is my first time at Four Points by Sheraton and we are really impressed. Our reception by Alejandro was the best. We arrived early and he literally bent over backwards to get us a room. House keeping was great with Ms. Yeli taking care of us. Room temperature was excellent and the rooms provide ample space for storage. The king size bed was very comfortable. The buffet breakfast was great. Every day something different to add to the eggs and sausage or bacon. We were treated well by all of the staff but especially by Ms. Elisa, Sergio, Gerardo and Henry. In summary: We are coming back!!
• Carlo (7/5): Good - Breakfast and rooms super cleaned
• Vicky (8/5): - Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
• Maria (10/5): - Staff is amazing, property would benefit from a little face wash and more dining options.
• Julio (10/5): Exceptional -
• Dagmar (10/5): Perfect for one night or business stay! - We wanted to stay one night in Cancun before flying out to Europe. The hotel was modern, clean, beautiful beds and big shower. The pool and gym superb, even with a shower there. The car parking was under the hotel, connected with lift. The hotel key card was a safetycard too. No entry anywhere without. The late check out was possible for 10 Dollars per hour. Very pleasant indeed. There was no coffee in the lobby. You would have to go to the restaurant or pay for a breakfast in that eatery. The nail spa in that building was expensive and ladies worked slow. No English, no good performance. Don't go there.
• vincentfD3021XC (10/5): It was great! - Really enjoyed the stay! The guys at the front desk were great and very helpful. The rooms were cleaned every single day and never had to ask. I really loved the pool here as well. Both of the restaurants were great and they have wonderful food.
• W1284VItaylorh (10/5): Great amenities, clean and safe - Staff was super helpful, Very nice, clean awesome infinity pool with bar, workout facility and steam room, located 15 minutes from the hotel district, Short 10 minute ride from the airport, Two restaurants on location, atm, accommodation for Bonvoy members
• 70barbw (10/5): Four Points in Centro is a comfortable stay. - Consistent professional and respectful attention from the staff at Four Points. Suite night award confirmed for an upgrade to a larger room but probably wasn't necessary as I've been upgraded on the past without certificates. Room booked on points at the last minute, happy to visit again. This location is not at the beach however the price point is low. Immaculate rooftop pool and room is spotless. Breakfast included for platinum and above, nte and goodies were a nice touch.
• Amri (10/5): Exceptional -
• Augusto (4/5): Disappointing - The bed was comfortable Ugly room and bathroom…can’t believe what I paid to stay in such a bad hotel
• Felipe (10/5): Exceptional - Great breakfast
• Sara (6/5): - Four points Sheraton is actually runed by Marriott Bonvoy. This hotel was not new, older but a little renovated. The sheets were very cheap, polyester quality that had old curly hair, eyebrow hair and make up on the sheets. It was connected to a 24 hour hospital. Which was extremely odd. There was a flickering light in the room. The light in the bathroom felt like hospital light. The AC never got cold. The hotel food was ok. The hotel only provided one bottle of water and wanted to charge 60 pesos for another one for a room we booked for 275$. There are no convenient stores or restaurants around the hotel, you must cross the highway to get to a mall. I would not be back or recommend this hotel.
• Samira (10/5): - Great overnight stay
• Adam (4/5): - The hot water in our room was not working for whatever reason. The maintenance guy came up and ran the water for a few minutes and it got warm but the next morning when I went take a shower the water never even got warm. It's strange since our friends who were staying on the same floor had no issue. Also, the smoke detector was directly above the bed and was flashing the entire night.
• B211KNkenp (10/5): Exception hotel with excellent service and all the bells and whistles!! - English Review:In all my travels around the world, I've never encountered a hotel as accommodating as the Four Points by Sheraton. From the moment you approach the entrance, the service is impeccable. The reception and check-in process are designed to make every customer feel uniquely special, with staff members who not only acknowledge you but remember your name. Dining at the hotel is another highlight; I have a service dog and, even though the hotel doesn't offer room service, the staff always kindly bring my food up to my room because I prefer not to dine in the restaurant area with my dog. The hotel itself is beautifully decorated, offering a plethora of amenities to satisfy every need. This is truly a 5-star experience! Spanish Review:En todos mis viajes por el mundo, nunca he encontrado un hotel tan acogedor como el Four Points by Sheraton. Desde el momento en que te acercas a la entrada, el servicio es impecable. El proceso de recepción y check-in está diseñado para hacer que cada cliente se sienta único y especial, con miembros del personal que no solo te reconocen sino que recuerdan tu nombre. Cenar en el hotel es otro punto destacado; tengo un perro de servicio y, aunque el hotel no ofrece servicio de habitaciones, el personal siempre amablemente sube mi comida a mi habitación porque prefiero no cenar en el área del restaurante con mi perro. El hotel en sí está bellamente decorado, ofreciendo una plétora de comodidades para satisfacer cada necesidad. ¡Esta es verdaderamente una experiencia de 5 estrellas!
• Norman (8/5): - This property is connected to the Galenia Hospital and this feature was very unique and convenient.
• Dorothy (4/5): Not as nice as other hotels in the chain. - Not impressed at all. The food wasn’t very good and the small restaurant looked like a cafeteria.
• Cesar (4/5): - Service was substandard
• Jonathon (10/5): - Great staff and overall amazing stay!

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