Posada de San Carlos del Parque

Location: 5ta Calle Poniente, 11A, Antigua Guatemala, gt

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Tour desk
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Playground on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Internet access
• Housekeeping on request
• Japanese garden
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room - Disability Access

  This double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Desk
  • Fan
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Socket near the bed

• Double Room

  This room features a cable TV, ceiling fan, a small wardrobe, private bathroom with a shower and toilet, and free WiFi.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Private bathroom
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Quadruple Room

  This room features a cable TV, a small wardrobe, ceiling fan, private bathroom with a shower and toilet, and free WiFi.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Superior Family Room

  This family room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Desk
  • Fan
  • Private bathroom
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Single-room air conditioning for guest accommodation

Guest Reviews

• S. Rosa (10/5): Gente maravillosa - La gente es super amable. Yair el cocinero me apoyo con mi SIM del teléfono, fue amabilísimo al igual que Ema la chica recepcionista. Cierran el portón principal pir la noche y te dan clave para ingresar. No tengo queja. Tuve excelente experiencia desde antes de llegar. Mantuvieron comunicación conmigo todo el tiempo y respondieron todas mis preguntas por WhatsApp.
• Ron (9/5): -
• Jessica (10/5): -
• Daniel (10/5): Amazing hidden jem -
• Galcerán (1/5): Nunca mas, bueno solo la ubicación - La habitacion llena de mosquitos, el baño super pequeño, por ese precio esperaba algo mejor... solo la ubicacion es buena... todo lo demas es malo... no vuelvo ahi nunca mas La habitacion, les dije que estaba llena de mosquitos y no hicieron nada, tuve que ir a comprar un repelente yo, la habitacion super pequeña, el tv se veia como en los años 70, horrible, solo como com 20 canales de antena, señores estamos con tecnologia de netflix, disney y ellos con señal de antena... por ese precio hubiera encontrado algo mejor. El personal muy atento solo cuando llegamos, ya luego se les acabó la amabilidad, y me refiero a la dueña... Muy mal, nunca mas...
• Gomes (3/5): - Esta cerca del parque central Me contactaron diciendo que no podían garantizar mi reserva, si no pagaba por adelantado. En la página de Booking, no había ninguna información sobre pago por adelantado. Pésimo desayuno. Pedí un poco de pan, porque los 2 pedacitos de pan que venían con el desayuno estaban duros y me cobran Q9 por 3 pedacitos de pan que me trajeron.
• Adam (5/5): - The location. The room size, lack of windows and fresh air, breakfast served was scaled down versus regular breakfast, strange process to wait for "grrr" sound to get hot water, no coffee maker, no fridge, water provided was very small and not exceptionally clean.
• González de Muñoz (7/5): Bien, gracias!! - La ubicación y la atención. Que no se puede controlar la temperatura del agua y estaba exageradamente caliente.
• Celia (10/5): -
• Leslie (6/5): Nice place, excellent location - Charming decor. Friendly staff They check your room when checking out.
• Deborah (8/5): We enjoyed having the restaurant and bar right on the hotel premises. This was very convenient when arriving to an unfam - Staff was excellent. Answered questions and helped with anything that we needed A little noisy at night. We had some trouble prepaying with the options given, but everything worked out in the end.
• Lopez (9/5): -
• Patricia (9/5): -
• Guest (8/5): -
• Jennifer (6/5): Good location. Bathrooms and electrical outlets need improvement. - Hotel is in a prime location- just a short walk to the Parque Centrale. Beds were comfortable. Electrical outlets only worked on one side of the room. Lucky me, I brought a short extension cord. The bathroom was yucky. I tried to get hot water in the shower and was not successful. We were given a room in the front and we had a lot of street noise. We brought earplugs, so that was OK. Of note is that the noise died down around 11 PM, so overall, the noise was not too bad. I think the noise is to be expected if staying in the heart of the city. However, the electrical outlets and bathroom were not acceptable. Also, we were not given the WiFi password when we checked in and I ended up chasing down another guest to get it since no one was at the front desk around 11 PM.
• LETICIA (2/5): First thing I saw when I got there, NO REFUNDS, well, I had already paid for my stay so I stayed - Bkfst was good, traditional basic meal dark room, smelly, not clean, electric outlets hazard unable to connect chargers
• MICHAL (7/5): - Nice hotel, with helpful staff. They helped us orginize the transfer to the airport despite the challenges due to Easter holiday. Spacious room, with a rooftop restaurant. Great location, walkable distances. The air circulation wasn't great. It smelled a bit dumpy. The air condition had to be on all the time. Price was high due to Easter holiday.
• Jessica (10/5): -
• Rodas (10/5): - La amabilidad del personal Todo me gusto
• Julian (8/5): - El personal muy amable y estás a dos cuadras de la plaza central!
• Delmy (8/5): -
• Sara (9/5): Céntrico y seguro - La ubicación, es muy céntrica y el personal es muy amable En la noche se escucha el ruido de los otros vecinos, si suben a la terraza por ejemplo
• Aaron (5/5): - Room # 1 and 2 are on the street and very noisy at night and next to the office so noisy during the day. The whole place is run down and tired . The courtyard is just gravel.
• Lars Gunnar (9/5): Utmärkt - Bra frukost Har inte
• Nancy (7/5): Por mejorar - Es muy céntrico y las personas de la recepción muy amables El televisor no servía, 1 toma corrientes para cargar el celular no servían
• Curtis (5/5): Would not stay there again, at the end of our trip we will spend 2 more nights in Antiqua and will s - The location close to town was good. No hot water, very loud, the sign at the desk said breakfast was included but when we asked the lady she said it wasn’t.
• Angelica (10/5): -
• Martha (9/5): Una Posada cerca de todo, en Antigua! - El personal del hotel muy amables y atentos. Me facilitaron contratar transporte hacia la ciudad de Guate. La Ubicacion en Antigua es super!! Sugeriria mas control del ruido en los pasillos. Ya que cuando se esta en la habitacion se escucha todo lo de afuera y eso limita el descanso, de dia y noche.
• Derrick (1/5): Horrible - The location only It’s outdated and not modern at all… and the doors are locked at night i had issues getting back in… limited plug options for my items no iron shower curtains was dirty and no hot water for shower and bugs flying in room
• Menfis (9/5): -
• Adriana (6/5): Lo mejor la cercanía - La ubicación es lo mejor, cerca del centro y con muchos lugares de conveniencia cercanos La limpieza no es muy buena, tuvimos problemas con el baño de fugas de agua
• Guest (9/5): muy bien - Muy amable el personal. Está muy bien ubicado Es un poco desordenado los pasillos, algo de ruido
• Alvarez (10/5): - Cómodo y limpio
• Chaclan (8/5): -
• Roberto (9/5): Superb -
• Ptytam (8/5): Very good - We had a good experience in the hotel.
• Darinka (9/5): Superb -
• Jose (9/5): The staff was very welcoming and friendly, that was the highlight of the stay. - Great ambiance and welcoming, super clean.
• Stephanie (6/5): Regular - Era limpio No era tan cómodo
• Jacqueline (4/5): Disappointing - The location and the play area for kids The room was not as described, to small and not clean right. The staff was not friendly and seemed bothered everytime we asked for anything. No water. We ended up not getting any hot water at one point. No water at all. The staff had no idea what the issue was, and was not helpful figuring it out.
• Olufemi (9/5): Superb -
• Mishel (10/5): Exceptional - I had to pay via PayPal even before I arrived at the location. It was weird as I thought I was paying via Booking.com and it seemed off. Not a great experience with the payment.
• Stephen (5/5): Passable - The rooms were clean.
• Susan (7/5): Antigua is a wonderful town. - The family and staff were very friendly and helpful. Lovely family. The piped in music that played for about 12 hours every day. Could not enjoy the garden with a book or cocktail. That was my only downside to my stay.
• Tina (7/5): I hope that they have little consideration to their guests. - The location No tv. You can actually hear people talking from the outside of the room
• Dennis (9/5): Superb -
• Don (8/5): Very good -
• Julio (10/5): Amazing surprise Hotel - Great location, 2 blocks from Antigua central park. Great costumer service!! 24 hrs personnel at front desk. Great price. Maybe the central kids playground. You can hear everything from outside but is not that bad.
• Rafael (5/5): Just ok - Location Warm water, no hot water . The night staff snore loud that make sleeping impossible. During the day the music noice is to high. I have to ask to turn it low.
• Deisy (3/5): do not stay here. - staff was trying to accommodate as much as they could. There was an additional credit card fee if you were paying with card. The room smelled awfully like mold and they couldn't accommodate us until the next day. Management would not refund either.
• Nancy (8/5): Very good - Clean Cold shower
• Earendil (10/5): Exceptional -
• Anonymous (5/5): Passable - The murals on the 2nd floor. Would not stay there again. 10% fee for paying with credit card??? Really?? This is a hotel not a corner store. The fan in the room didn’t work. Bathroom was really small. Really outdated. I booked last minute and the price was almost double.
• Rubi (8/5): Excellent location!!! - Great location!!! Super close to everything you need. They charged 10% extra if you pay with credit card. We are in 2023 really charging fee for credit card.
• Eduardo (7/5): Good -
• Ramaya (8/5): Location was well worth it. Good place to stay with family. - The location was perfect and the staff very friendly and accommodating. Room and bathroom were clean. So close to everything in Antigua! Bed wasn’t the most comfortable and room was a little dark, but we were out and about Antigua most of the day, so it was ok.
• Earendil (10/5): Great location, great staff, very, very helpful. I enjoyed my stay with them and will come again. - Loved the place vey uch and will go back but it could use more hot water. Barely warm. Warm vs hot water.
• Max (9/5): Superb -
• Barry (10/5): Exceptional -
• Kate (7/5): Family-friendly, simple accommodations. - family friendly, with trampoline and play set. room was a bit tired, price was a bit high compared to similar accommodations.
• Esteban (1/5): Bad -
• Paula (10/5): Exceptional -
• Esquivel (10/5): Exceptional - The breakfast in the morning was great! The place is very close to many touristic places Nothing
• David (8/5): Great location, friendly staff but a little old. - The staff are friendly and helpful. Organising our transfers and communication over the chat was quick and easy. The Posada is nice but old but nice. Our room wasn't the best but we asked to be moved and the staff quickly organised a different room which was much nice and quiet. For the price, San Carlos is an OK place to stay, the location is great and to be honest, we didn't spend too much time there as there's so much to see and do in town. We had a small issue with our breakfast which was included but as we're vegan could only have a few items. They didn't make it clear what was included and when it came to checking out, we we're presented with a bill for breakfast. We cleared things up but still had to pay for the extra Avocado even though all the meat was taken off the plate. There's a number of amazing Vegan cafés and restaurants in town that I highly recommend.
• Carlos (8/5): Very good -
• Ricardo (9/5): Superb -
• Jhashmi (1/5): Bad -
• Anonymous (5/5): Passable -
• Beelou (8/5): Very good -
• Naomi (10/5): Exceptional - the owners Carlos and his wife Hazel are very nice and takes care of you like family. they always made sure that we are happy and helped with recommendations. the rooms are big and clean sometimes the shower stream is not the strongest
• Alexa (10/5): Exceptional - Very nice place staff very gently and comfortable rooms services the best always take care us 100% thanks for make our stay so good
• Jamie (6/5): It is a nice place, nothing special. Food was simple and good. - The staff was friendly, and it has a slide and other things for kids. We were in the room right at reception, and it was very loud. They let people hang out in reception so they just are sitting outside your door talking or partying a little in the evening.
• Anonymous (6/5): Pleasant -
• Jose (7/5): Good but not great! - the location that they kept adding costs. First they added 10% for paying with credit card. Then the parking was at an additional cost 60 quetzales per night. then they asked for additional payment for the bed that was said to be free when booking 100 quetzales a night. Would have preferred that they included the 10% charge for paying wi the credit card in the price and then said you get a 10 % discount for paying cash.
• Pchevez (9/5): Beautiful property, excellent location! - Beautiful property, excellent location!
• Dewalt (6/5): Pleasant -
• Hazel (8/5): Very good - Excellent location and staff, we traveled with our five years old and they had a lot of toys and kids activities.

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