Hockley Valley Resort

Name: Hockley Valley Resort
Address: 793522 3rd Line EHS, Mono, Ontario, L9W 5X7, Mono, CA

Location: 793522 3rd Line EHS, Mono, Ontario, L9W 5X7, Mono, CA

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Relaxation and Recreation
Indulge in massages, body treatments, and facials, then unwind in the indoor pool and fitness center after a day at the golf course.

Fine Dining and Drinks
Experience Italian cuisine at Cabin or opt for room service while enjoying your favorite drink at the bar/lounge.

Convenient Amenities
Stay connected with complimentary Wi-Fi, take advantage of services like babysitting and wedding arrangements. Enjoy a buffet breakfast and explore nearby attractions like Hockley Valley Provincial Park.

Immerse yourself in luxury at Hockley Valley Resort, Mono. Book now for a rejuvenating getaway!

Important Information

The seasonal pool will be open from May to October.
Pool access available from 8:00 AM to 10:00 PM.
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Policies

Check-in: 04:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Outdoor pool - seasonal
Elevator
Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Meeting rooms
Smoke-free property
Wedding services
Wheelchair accessible parking
Braille or raised signage
Golf lessons on site
Ice skating on site
Ski equipment rentals on site
Ski lessons on site
Cross-country skiing on site
Downhill skiing on site
Snowboarding on site
Snowshoeing on site
Volleyball on site
Free self parking
Ski passes available
Ballroom
Banquet hall
Horse riding nearby
Wheelchair-accessible van parking

Rooms Available

Vice Regal Suite

1 King Bed
756-sq-foot room with golf course views

Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Fireplace
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Studio

1 King Bed
408-sq-foot room with golf course views

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Hockley Suite

1 King Bed
600 sq feet

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Premier Resort Room

2 Queen Beds
430-sq-foot room with valley and hill views

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Executive Studio

1 King Bed
Overlooking the garden

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Regal Suite

1 King Bed
756-sq-foot room with golf course views

Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Fireplace
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Executive Suite

1 King Bed
756-sq-foot room with hill views

Layout - Bedroom and living room
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Fireplace
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Deluxe Resort Room

2 Queen Beds
418-sq-foot room with hill views

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair
Room (Resort)

1 King Bed
273-sq-foot room with golf course views

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - A down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Bed sheets not available
- Desk chair

Guest Reviews

Ramon (8/5): - Cabin restiarant menu needs upgrade.
Daniel (8/5): - Our stay at the Hockley Valley Resort was quiet, for the wedding we were attending and quite pleasant. The room was very comfortable although showing definite signs of wear and tear..... also the bath and shower area appeared renovated , we could have tripped over the wrinkles in the carpet. The check-in procedure could have been streamlined immensely. Although promised, check in staff neglected to notify us when our room was ready and we had to kill 3 hours in the restaurant prior to room availability.
Katie (8/5): - Clean rooms. Great service, beautiful spot.
Martha (10/5): - Lovely stay, nice large room with seating area, buffet breakfast was excellent
Janet (8/5): - The spa is fabulous but outdated. I have been coming to the spa for 12 years and it’s looking tired. The staff however were top notch. The rooms are a bit dated as well and so is the carpet square in the elevator. The Cabin restaurant was excellent with fresh , local items on the menu. Again, the staff in the restaurant was fantastic.
Joe (10/5): - All was fantastic but we found that not many options on the menu for the cabin and babbos.
Alexandra (10/5): - I absolutely loved it there. Everything was perfect. The food at Cabin was so delicious. The chefs have put their heart into that food. The lamb...to die for. Also our server Craig was so good at his job! The soaps in the bathrooms were wonderful, always nice to have a)squeezeable bottles and conditioner! Would highly recommend.
Amardeep (6/5): - surroundings of this property is excellent but rooms are quite outdated with old carpets and cobwebs in the corner make us feel uncomfortable. need lots of improvements refurnish the rooms.
Diane (10/5): - Loved the setting and the area- close to hiking trails and the Adamo winery. Staff were helpful and friendly. Nice breakfast buffet. Easy to park.
Melynda (10/5): - We had a wonderful stay at the property. We agreed that we had to come back again. The room was beautiful and the heated toilet seat was a bonus! The only thing was the front desk stay who checked us in was not very helpful and did not explain the amenities on site, even though the other front desk staff was explaining in detail to the other guest checking in next to us. Rather than that, we had a wonderful stay.
Brandy (8/5): - The property could use some updates but overal was a beautiful facility. Staff, particularily the restaurant staff were super friendly!
Chloe (6/5): - Well maintained property, but the rooms are very outdated - due for an update.
Robyn (8/5): - The property needs some updating but it was a lovely, quiet place with picturesque views, the rooms were spacious and comfortable.
Isabel (10/5): - Beautiful location! Staff are very friendly and helpful.
Angela (4/5): - This property needs a major updates and more staff to be able to provide service advertised.
Roger (2/5): - The room has a terrible smell as it’s 100’ from septic tanks. We have enjoyed their restaurant on many occasions and the food was always excellent. We had to leave our home to a flood and the smell. First impression on the room, I can absolutely say that I would never stay here again and I definitely would not recommend it to my family, friends or business associates.
Teresa (6/5): - The staff were so kind! It has so many amenities on site. Love the closeness to Toronto. But the property itself (the hotel rooms mainly) are kinda tired. Pool and patio are great.
Bart (4/5): - Balconies are dirty and rusting out. Staff was not attentive. Front desk unhelpful and not inviting. Outdoor space is boring.
Christopher (8/5): - Amenities were clean and everything was close to the room. Food was great!
katrina (4/5): - Poor customer service nothing to make uo for indicident that happen
Blair (2/5): - Adamo winery experience is very special. I broke a glass on my patio, and staff person was very kind and careful in cleaninig it up, even using a flashlight to ensure all specs of glass were removed. But I have written a review for management - service at front desk. hotel not busy, and they could have easily offered us a better room for minimal or zero expense as we displayed frustration. - there is an old portion and new portion. On Expedia you only get old portion - and nobody says. - A/C old and loud. - golf green lawnmower started at 6am. - coffee in lobby after I woke up was moved away from me as I was working. - Management has rationalized these comments, not represent any interest in listening or modifying behavior.
Gorgees (10/5): - Very nice place to stay at
Stacey (6/5): - Rooms are very dated and in need of upgrades. Very basic.
Charly (6/5): - Outdated and no generator for back up when power is out
Thilini Kumari (6/5): - The rooms are a bit dated and dingy. Musty and dirty mop water smell. Pool deck and tiles needed a cleaning. Spa was nice and food at Babo was good. Didn't use the shuttle service, but that's a convenient option. Hotel did accommodate an earlier check-in and late check-out, which was appreciated.
Daniel (10/5): - Excellent pool, hot tub and sauna.
Lina (10/5): - Nice place
NANCY (10/5): - We had a great weekend at Hockley valley resort. The room was clean and staff was helpful and pleasant upon checking in and check out.
Gemma (2/5): - One of the worst stays I have experienced. Bucket collecting water from leak was one thing, then had 15hrs without power. Walked into a dresser trying to find bathroom at 2am.
Kristy (4/5): - I wish this had lived up to expectation for our 2-night stay over March Break. Unfortunately, for the price charged, it was underwhelming, clearly understaffed, and underserviced. One of two elevators was out of service for our stay yet we were given a room on the top floor (that wasn't ready at 3PM when we arrived-?), no housekeeping service was done on our room at all, the hot tub was out of service for our entire stay, and the main restaurant, Cabin 1865, was closed both days we were there. On our last night, the bar - our only dining option - was filled with daytrippers. We dined offsite. The spa also didn't appear to have any RMTs on staff; thusly no appointment availability. I noticed twice that the pool door had been deliberately hinged open and those using the pool/lockers were also not hotel guests. In the end, we appreciated that we were refunded the resort fees (at least!) as there were clearly no resort features to take advantage of during our stay. Again - it was March Break(!) and those visiting for the day were taking advantage of all the amenities that should be prioritized for paying guests! We appreciated the breakfast that was included and the facial I had at the spa was great. Then again, there too (at the spa) I booked a second, additional 50-minute treatment for me and my daughter on check out day and only got 35-40 minutes of the paid $400 service. Yes, we noticed! Not sure we'd stay here again; daytrip only for the slopes and maybe the winery!
Erin (10/5): - The property was wonderful and cozy within a winter wonderland. We took advantage of the spa as well as the pool and hot tub. It was also wonderful to have a free shuttle to the neighbouring winery as we would not have explored that lovely venue without the shuttle.
Amy (8/5): - Good food, pretty good service but under staffed. & hot tub not working.
Trevor (10/5): - Great room and fantastic spa. Although it was crazy busy with March Break families, the hotel overall was quiet. Loved the location.
Steven (10/5): - Great stay
Kyra (10/5): - The property is beautiful and the staff is very friendly, helpful and seem very happy to work there.
Gustavo (8/5): - Our visit was during winter season, so from that point of view, the experience on winter sports was very good. The room can be improved/upgraded i.e. no usb charging connectors and not clock. Room was clean.
Nicolle (8/5): - Spa is excellent- one stop shop
Jamie (10/5): - Awesome place
Oana (10/5): - Breakfast was amazing!
Farah (10/5): - Excellent food and pleasant staff
Stephanie (8/5): - We came during the holidays and they had different activities for kids. The game room was a hit with our kids. In the evening there was a zoo to you and the facilitator was incredible. We also did ski lessons and the instructors patience with the beginners and encouraging.
Hanna (10/5): - Wonderful
Stuart (10/5): - Stayed the night for a staycation. Had a fantastic dinner at the cabin and nice evening get away. The property was decorated nicely for Christmas and staff was very friendly and accomidating.....will be back for a weekend staycation!
Christine (8/5): - Overall very nice place to stay.
Andrew (6/5): Great course, shame about the hotel. - Moved to a room withbalcony and ended up in the old section. Long walks to get to elevator thru a mazelike excursion tofrkm room. Shabby room condition, door to balcony required hard force to open and close as was filthy in the runners and like everytning required worrk. No fridge, no micro wave, and trying to get hell from frknt desk was impossible as the guy wasnt there once when i went down three times and calling of course was unanswred. With the exception of the manager who falitated the move the staff were either non existent or their attitude was one of superiority rahter than service. The golf course is spectacullar or the rating woukd be lower!
Peter (10/5): - Great place to relax
Gregory (10/5): - Lovely resort. Exterior landscaping is looking tired.
Armelindo (10/5): - Beautiful Grounds!
April (4/5): - We slept very poorly due to a very very loud air conditioner and room was much too warm to go without I have told the hotel about this they thanked me but offered no compensation for lack of sleep Resturant was also very mediocre
Victoria (10/5): Just Beautiful - Amazing staff beautiful scenery. Veey clean. Such a relaxing place for your friends or family.
Mohmmadsadik (10/5): - Location was pleasant
Susan (10/5): - Great stay and amazing spa! Cannot wait to go back … rooms are a bit outdated but experience is fantastic
Natasha (4/5): - The area is nice. The hotel itself is extremely outdated. Lacked cleanliness. Its clear house keeping does not vaccum or dust as there were a lot of spider webs and spiders in the room. The floor i was on had the spa and the hallway was very musty smelling. Probably would not book again.
Taylor (6/5): - Attended for a wedding at the winery. Anything involving the wedding was great. The service and food was very good. Breakfast service was also great and attentive. Everything that didn’t involve the wedding, however, was sub par. Room was standard and not worth the extra price point. The bar and lunch was the biggest let down. Service was not attentive and very slow. The food and drink selection left a lot to be desired. Long story short, I will not return and had it not been for a wedding I would have been very disappointed.
Doug (10/5): - It was very fun and cozy, with two pools one indoors, one outdoors and very unique facilities and the breakfast was amazing:):)
John (8/5): - Beautiful hotel with great country views
Antonietta (10/5): - Always love hockley valley beautiful resort Food was great Our stay was fantastic
Sarah (6/5): - Overall the room was very nice, but the property facilities and building itself was quite outdated. Breakfast buffet was good quality, but pricy for $70 if you did not do included in stay. Very easy to park and check-in… staff was very friendly. There was also no body wash in the rooms which was odd, but otherwise it was a gorgeous property!
Sarah (6/5): - Rooms are nothing special at all. Quite old. Loud AC. Beds are not comfortable at all. Dinner was amazing. Pool is lovely.
Jose Antonio (10/5): - Both the pools were amazing, my family enjoyed our short stay
Gillian (6/5): - Pros: beautiful exterior property visually lush and well maintained grounds, good dinner, close free parking, comfortable and spacious room & bed (albeit dusty). Cons: the core issues we had with this property was in the apparent lack of professional oversight/management, which was reflected way too many times within our arrival window & overnight stay to ignore. It did not feel like a luxury resort stay from the moment we walked in the front door, which was too bad as we arrived with high hopes. Ie. smokers hanging out in front of main doors, despite sign saying “no smoking”, no one at reception for our check-in when we arrived around 8:15pm, I waited about ten minutes for someone to come out of a back room to ask what I needed. There were four kids running wild in an empty front reception/restaurant area. Were advised that someone else had been “seated” for our dinner reservation - so our dinner service took forever - 2 hours for appetizers/main (we understand they were “busier than expected”) but they should have been prepared for more staff on an August Long Weekend. The indoor pool area washrooms had a terrible stench of raw sewage, and indoor pool didn’t open until 9am, the outdoor patio area lights were turned off for the entire evening so we couldn’t enjoy any of the outdoor areas, the coffee maker in our room did not work. Other than the restaurant staff, the hotel staff were pretty much absent during our stay - which I believe is the core problem.
Sally (6/5): - The staff were great! We really enjoyed the calendar of adult activities on Saturday and Sunday. Apparently, it's a new program offered this summer on weekends only. We tried sound meditation, a guided trail walk, and the zen of stone art. All were awesome! However, the rooms and common areas were worn and a bit tired looking and could be upgraded, refreshed, and kept cleaner.
Elsa (10/5): - Such a nice stay
Jessica (8/5): - Lovely spot for a very short overnight stay. We will definitely come back to make use of the full amenities.
FERDINAND (8/5): - Nice place to relax
David (6/5): - Property was very average and tired.
Alison (10/5): - Comfortable get away. I strongly advise getting the junior executive rooms which have been renovated recently.
Terry (10/5): - Followup texts offering assistance was a nice addition
Sue (6/5): - Our room was very small and tv was over to the side so hard to watch. The food was not good except for the hamburger. The fettuccine amount could fit in palm of my hand with maybe 2 tablespoons of ground sausage and it was $25. We went into town to eat.
Loretta (10/5): - We found all the staff from front desk to dining rooms and golf pro shop exceptionally friendly. We thoroughly enjoyed ourselves and will certainly be coming back.
Joe (10/5): - Loved the Golf course.
Tara (10/5): Beautiful spot, exceptional dinner and service - The resort is in a beautiful spot. The room was big and comfortable. We ate dinner at Cabin1865. Our server was exceptional and so was the food. We didn't get a chance to go swimming but the outdoor swimming pool looked really nice and inviting.
Lesley A (10/5): Great stay! - Great stay! Comfortable room and great views! We will come again
Peter (10/5): - Great stay
Andrea (10/5): - Excellent spa and staff
Leanne (10/5): - Awesome will be back!
Sommer (8/5): - The property is amazing. The rooms need some love, our room is dated and needs some repairs. Also, at check in the feint desk charged my credit card in correctly. I hope theres no hiccups on check out.
Diane (10/5): - This place is absolutely beautiful and elegant. Be prepared for the Royal treatment
Kevin (10/5): - Great retreat !
Celinda (6/5): Time for some lov’n - This is one of favourite places to go. Girls spa weekend trips. However, as much as we love it some of the rooms (ours was 212) are looking a little tired. Needs some new carpet and a little loving.
Tracy (10/5): - I really loved the fact that it was very quiet in the hotel. The spa was excellent and I had the best treatment. The staff are incredible.
Irvine (10/5): - Very spacious room and comfortable bed.
Khalid (4/5): - When we arrived, our heat wasn’t working and our room was freezing which took 45 minutes to fix. In addition to this, we went down to the pool and it was a huge mess, the lockers didn’t work, they had no towels, people were walking in with their muddy boots, and there were screaming children throwing aquatic toys everywhere leaving no space to enjoy the pool as it was well over capacity. It was absolute chaos to say the least. We also couldn’t eat dinner in any of the restaurants because everything was booked and since the roads were terrible and unplowed we could basically only get room service. However, when we tried to call to order dinner, nobody would answer the phone until I texted them and waited for them to call back. Our furniture and tv was also very outdated considering we got one of their best rooms. The tv didn’t have any smart tv functionality and the furniture looked worn out. The facility was also not kept in proper shape, and when we went to the ground floor to check out the game room there was popcorn all over the floor. The only reason I gave this a 2 star instead of 1 is they compensated us for our missed opportunity to ski (excluding rentals). We have been to many resorts all across North America and this was by far the poorest experience for us.
Edward (8/5): - Property was okay, not outstanding. Dining menu was limited and overpriced. Room price was on the high end for what you get. Mini fridge didn’t work and no microwave.
Kimberley (6/5): - .
Greg (10/5): - We had a wonderful winter dinner outside in their snow globe
Erica (8/5): - Great spot for a getaway. Got the executive suite upgrade and the room was spacious with 2 bathrooms and 2 closets. The ensuite toilet was running the entire time which was distracting during the night but advised the front desk upon checkout. Ate at Cabin restaurant and it was excellent - high quality dining. Breakfast buffet was plentiful. Pool and hot tub area were great but seating around the pool was limited after a few guests arrived with families. I would return and recommend to others for a getaway.
Marlenne (8/5): - We had a great weekend at the resort recently. The room was lovely, the staff are friendly and helpful and the Globe restaurant and wine tours in the area were wonderful, including the one at Adamo. We had a small issue with drainage in our shower and they attended to it right away. The bathroom could have been a little cleaner in some corners. The hallways in some areas had an off putting smell. But overall, a wonderful stay. Great breakfast buffet, enjoyable spa services. A great weekend getaway.
Mervin (10/5): - .
Yoganandhan (10/5): - Amazing stay and food and outstanding customer service.
Julia (10/5): - We stayed in a studio room on 1st floor overlooking the pond. Lovely room and view from small balcony. Had drinks/dinner in the bar instead of dining room. Nice and casual with friendly bar staff. Just stayed one night after seeing a show at the Orangeville Theatre. Will be back. Thanks for a lovely evening.
Welme (8/5): - Lovely stay
Maureen (10/5): - This was such a welcoming place with excellent staff and we lucked out for an earlier check in, a quiet weekend and the ability to get wonderful spa treatments last minute. The continental breakfast was outstanding!!! Close to hiking trails and an really relaxing place for a self care girls weekend getaway.
Verified traveler (6/5): Disappointing Resort Experience - The resort is located in a lovely area with beautiful vistas and serene surroundings. We found the hotel itself lacked the details and service that would be expected at a high-end resort. The hotel staff was generally friendly but seemed stressed and overworked. Only one person was working the check-in counter when we arrived, so we waited in line for 20 minutes despite there being several people behind the desk who seemed to have a managerial roll but didn't offer to help the people who were waiting. We went to the bar area for drinks and appetizers but eventually left after 15 minutes because our server said she was too busy helping other customers and couldn't take our drink order (the bar was 1/4 full.) We were awakened several times in the night, starting at 2:00 a.m. by loud partygoers in the hallway and nearby rooms. And small details were missing from our room: a broken lamp, a malfunctioning thermostat, no soap for the shower. The pillows were comfortable, though. Overall, we expected a higher-level experience for $410 per night and were sadly disappointed. It's not a place I would go back to.
Sandra (10/5): - It was nice our room was ready an hour before the check-in time as we were there for a wedding, as it's not something they could promise. The room was comfortable and clean.
Richard (10/5): - Exceptional stay...definitely a repeat visit in our future
Verified traveler (6/5): Resort fee insulting! Need towel racks in bathroom - The resort fee of $36 per night is ridiculous! The outdoor pool was closed, there was no skiing, the fitness centre is minuscule, and to play golf you had to pay fee so what resort amenities were worth the $36 unless you count an indoor pool which most hotels that don't charge a resort fee offer???? To top things off, when I asked to stay an extra night they wanted to charge me an "amenities fee" b/c the room I was staying in had the "amenity" of a hardwood floor! This nickel and dimiing is insulting - especially when the restaurant menu is very limited and there are no towel racks and only one small hook in the bathroom to hang you towels on if you want to be "eco friendly" and indicate that you don't want housekeeping to wash your towels everyday
Yi-Jou (10/5): - Front Desk Team is excellent
Ana (10/5): - My family and I stayed the weekend and we had a wonderful time beautiful place
David (6/5): - The rooms are aged but comfortable. We were able to check in early for a wedding, but returning to our room after midnight was a disappointment due to a banquet taking place below our wing which kept loud music playing until after midnight. Then we had the pleasure of hearing a truck being loaded which woke me up again. Not at all what I expected for this resort. I will think twice before booking a stay at this hotel.