Apart - Hotel Casa Serena

Name: Apart - Hotel Casa Serena
Address: 14 Calle 5-09 Zona 10, Guatemala City, Guatemala, Guatemala City, GT

Location: 14 Calle 5-09 Zona 10, Guatemala City, Guatemala, Guatemala City, GT

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Amenities

Indulge in the 24-hour health club, outdoor pool, and 24-hour room service offered at Apart - Hotel Casa Serena.

Convenient Services

Benefit from complimentary wired and wireless internet access, concierge services, and a roundtrip airport shuttle for a seamless stay.

Central Location

Explore nearby attractions like Plaza Fontabella Shopping Center and Avenida La Reforma with ease, as Apart - Hotel Casa Serena is centrally located in Guatemala City.

Book now for a luxurious and convenient stay at Apart - Hotel Casa Serena, your upscale home away from home in Guatemala City!

Important Information

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
A car is recommended for transportation to and from this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 01:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Fitness facilities
Newspapers in lobby (surcharge)
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Picnic area
Elevator
Fitness facilities
Arcade/game room
Safe-deposit box at front desk
Tours/ticket assistance
Free wired internet
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Area shuttle (surcharge)
Parking (limited spaces)
Access to nearby outdoor pool
Playground on site
Free self parking
Free valet parking
Airport transportation - pickup (surcharge)
Pool sun loungers
24-hour fitness facilities
24-hour health club
Newspapers in lobby (surcharge)
Mosquito nets
Banquet hall
Wheelchair-accessible van parking
Wheelchair-accessible on-site restaurant

Rooms Available

Grand Suite

3 King Beds
Balcony/patio with garden views

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 50-inch Smart TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Clothes dryer, iron/ironing board, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Heating
- Kitchen
- Oven
- Stovetop
- Toaster
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Separate bedroom
- Dryer
- Smart TV
- Bed sheets not available
Junior Suite, 1 King Bed

1 King Bed
70-sq-foot individually decorated room, balcony/patio with pool views

Layout - Bedroom, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 50-inch Smart TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding
Bathroom - Shower/tub combination, bathrobes, and free toiletries
Practical - Washing machine, desk, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Microwave
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Oven
- Stovetop
- Toaster
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Separate bedroom
- Executive level room
- Dryer
- Smart TV
- Bed sheets not available
Comfort Suite, 2 Bedrooms, Kitchen

1 King Bed and 2 Double Beds
90-sq-foot individually decorated room, balcony/patio with pool views

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 50-inch Smart TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding
Bathroom - Shared bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Washing machine, desk, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Microwave
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Oven
- Stovetop
- Toaster
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Separate bedroom
- Executive level room
- Dryer
- Smart TV
- Bed sheets not available
Master Suite

3 King Beds
Balcony/patio with courtyard views

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 50-inch Smart TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Clothes dryer, iron/ironing board, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Heating
- Kitchen
- Oven
- Stovetop
- Toaster
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Smart TV
- Bed sheets not available

Guest Reviews

james (10/5): - Perfect stay, first class accommodations
Maritza (10/5): - Love this place, I stayed twice and will do it again!
CLAUDIA (10/5): - I had a wonderful stay at Apart
Maritza (10/5): - The staff was amazing
Sandra (10/5): - Clean and great rooms and also all staff .
Carlos R (8/5): Buena opción en zona 10 - Un hotel que tiene todo lo necesario empezando por la excelente ubicación
Kip (10/5): Spacious and clean - I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.
reynaldo (10/5): - Always goode service from the staff and comfortable rooms
Rafael (10/5): estadia de 1 semana en Cd Guatemala - La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando
john (10/5): - Really good value. Helpful staff
Juan (10/5): - Nice, quiet place to stay. Excellent service.
Irma (10/5): - Me encantó el servicio, el personal muy amable , las instalaciones muy lujosas y apacibles para descanso hay una energía maravillosa solo que me dijeron que el desayuno por haberlo reservado atrace de hoteles, no me Lo iban a dar que debía pagarlo y en otros hoteles al contrario por ser sol se lo ofrecen gratis, pero por lo demás todo súper bien
Dora (10/5): - Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Katherine (10/5): - The best
Candice (2/5): - Terrible experience
Julissa (10/5): - It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Eunice (10/5): - Muy bello, espacioso, excelente are
JULIA (10/5): - Muy cómodo y conveniente
ROSSANA (8/5): - Great place!! Everything was fine, no regrets at all
Dimas (10/5): - Excelente
Hanna (10/5): - I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
esvin (10/5): - tranquilo y seguro
Meghan (10/5): - Romantic with great food and beautiful pool
Fabiola (10/5): - Very nice stay.
Nicholas (8/5): - I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Nelida (8/5): - Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Juan Carlos (10/5): - Excelente servicio, buena ubicación e instalaciones. Recomendado
Takashi (10/5): - Desayuno incluido y la atención de recepción muy buena, en especial Juanderley que nos trató de maravilla. Limpieza todos los días muy buena.
Nacho (10/5): Siempre me quedo ahí. - Limpio, muy buen desayuno, bonito lugar y la gente muy agradable.
Verified traveler (10/5): - I am so glad this place is getting the reviews and the place it deserves. It definitely is a hidden gem in the City of GUA. Now I'm sad I can't book every time I go since they are booked out often. I travel with my Service Dog, and there has never been a place that lets me book fast and efficiently without "begging" to allow my dog. Price is unbeatable due to the amenities, parking on-site, free breakfast, spacious rooms/apartments, and the best of all it is super close to pretty much EVERYTHING! Guys are attentive, cautious, and very outgoing. btw, they have a tiny elevator to those upper-level rooms they take you to your room and help, but don't expect they will carry luggage for you. I mean, it is NOT A LUXURY hotel. BOOK! I truly recommend this gem!
Laura (10/5): Oasis tranquilo y seguro - El personal es bien atentó y muy amable. Nos proveyeron transportación desde y hacia el aeropuerto. Nuestra estadía fue excelente. Un lugar tranquilo y seguro. El desayuno es riquísimo. La habitación es muy cómoda. Dormimos muy bien. Hay restaurantes a pasos del hotel. ¡Me quedaría de nuevo ahí!
Rachel (10/5): Stay here! - Fantastic little hotel, friendly staff and delicious breakfast. even has a small play area for kids! Definitely recommend!
Verified traveler (10/5): - Highly recommend this location... Great customer service, defiantly will be staying here often.
HECTOR HUGO GONZALEZ (10/5): Doble cobro? - Me hicieron doble cobro uno al apartar y otro en el establecimiento estoy viendo con mi banco donde fue el error ya que en la reservación si decía que el descuento sería al hacer el check in cuando en la reservación también decía que si deseaba pagar al momento de reservar y acepte cobro por adelantado
Leo (8/5): - Great location and great value. On Friday night I heard music from the surroundings since the hotel is close to local clubs, however, the windows worked good enough to mitigate most of the noise.
Verified traveler (10/5): - This hotel its so beautifully maintained. The staff is amazing, and the location is super safe, you can walk to the mall, plaza, restaurants. The pool is beautiful, the breakfast was really good. I am very happy with my stay here. I loved it.
Verified traveler (8/5): - I loved the hotel, personal attention, clean, big rooms. But, gym is very small, no lifts.
rkvis (10/5): - Spacious rooms, attractive lobby and breakfast area. Safe and secure. Free airport shuttle.
Verified traveler (8/5): Spacious and great amenities - we have stayed here before. We like how spacious the apartments are. We also like the complimentary breakfast, pool, playground and ping pong table. Only downside is that it can get a little noisy on the weekends with the businesses around.
Antonio (10/5): Muy buena calidad y servicio - Recomendado para ir en familia
PO CHUAN (10/5): Its a good hotel - we stay here for one night and the hotel is good. We might come back again.
Verified traveler (10/5): - Hotel was beautifully decorated, clean and the location was great. Staff was friendly and attentive. Breakfast was delicious. Will definitely book again.
Verified traveler (10/5): - The suite we stayed in was beautiful!!! The staff was excellent and made us feel very welcome! We had a lizard in our room;)
Mark (6/5): STRANGE FEELING ABOUT THIS PLACE - LOVED MY ROOM, HOWEVER I NEVER SAW ANYONE ELSE STAYING AT THE HOTEL. I FELT LIKE I WAS THE ONLY PERSON THERE. VERY STRANGE. ALSO, ONE OF THE REASONS I BOOKED THIS PLACE WAS BECAUSE IN THE DESCRIPTION, IT SAYS THERE WAS A BAR AND THERE WAS NO BAR
Patricia (8/5): Comfy stay - It was great. Plenty of space for a family of 4.
Verified traveler (10/5): - Everything was stunning and clean and beautiful! The pictures doesn’t do it any justice. The internet needs a little work...
Greg (10/5): Beautiful friendly place - Friendly staff, huge comfortable rooms, interesting grounds inside secure courtyard, breakfast offered made to order omelets with loads of sides, simple on the outside and so generous on the inside.
david (10/5): Casa Serena lives up to the name! - I absolutely love this place. We’ve stayed three times so far. The grounds, the large suites, the boutique style, and the security are worth your investment. The staff is AMAZING - particularly Yoleman in the front desk and Gilda in the breakfast room. Yoleman made our stay very smooth while Gilda made sure we had special breakfast items like homemade tortillas and freshly made oatmeal. Serenity abounds during the day and most of the evening. Do make sure to close all your windows at night bc the hotel is an oasis in the middle of Zona Viva and from Wednesday to Saturday nights, you will hear the lively music from nearby restaurants and bars. The windows and drapes buffer the noise but if you are a light sleeper, make sure that you ask for an apartment on quieter side of the hotel. Regardless, this place is far better than any of the other options in a similar price range. Also, it is so convenient to park your car in a secured garage with guards. I’m a picky traveler and this is definitely my home away from home when in Guate. Highly recommend.
Verified traveler (8/5): Great place with lots of space to stretch out - We have stayed here multiple times now. We love that we get a whole spacious apartment, especially since we have two small kids. They enjoy the playground as well as the pool. Staff is very attentive and always help us with anything we need. Located in a safe area.
Glenn (10/5): Nice hotel for long or short term in Guate. - Quiet and clean, this hotel quickly feels like home, with spacious suites and comfy beds. Great breakfast.
STC (10/5): Awesome!!!! - We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not accept large dogs. So we found Casa Serena and they welcomed our dog and us in with open arms. The staff and people of Guatemala are by far the friendliest we have encountered in all our travels. The rooms are enormous and well set up. I would recommend Casa Serena as one of the finest hotels I have ever stayed in particularly for those with kids. They treat you like family.
Verified traveler (10/5): Great zona 10 location. - Let me check in very early. Enormous room. Great service.
Jennifer (8/5): Very personalized attention! - The front desk person, Romeo, went far above and beyond the call of duty to help us with an unforeseen medical condition, including calling his own child's pediatrician. He and my husband are now friends!
Verified traveler (8/5): Very Nice Hotel but Can be Noisy on Weekend Nights - Reserved 2 bedroom apartment with 3 king size beds. Checking in they told us they were unaware that we were travelling with young children. When reserving on Hotels.com I entered the kids' ages. They had 2 one-bedroom apartments across the hallway from each other. So we ended up all in a one-bedroom apartment with one kind size bed. The bedroom had A/C, but the living room did not. They could not give us a discount on the first night because it was done through Hotels.com, but they could give us a discount for the additional nights. They were able to switch us to a two-bedroom apartment the next day. It had a king size bed in one bedroom and a queen and a full size beds in the 2nd bedroom, not the advertised 3 king sized beds. It had A/C in the bedroom with the king size bed, but not in second bedroom or living area. We paid the originally quoted price. The pool and playground were nice. Breakfast was very good and had a couple of different offerings everyday along with other options offered every day. There was a person that cooked eggs to order. They had pancakes or waffles also, although it was not obvious unless you asked. Weekend nights were loud until about 1AM. There’s a bar/restaurant across the street. The 2nd apartment we got had insulated windows, which muffled the sound some, but the 1st one had thin windows. The parking was tight, but we were always able to get a spot. Despite the issue we had with our setup the 1st night, we enjoyed our stay at this hotel.
Rafael (10/5): Great for Business and Family - The hotel was great. I had problems with my reservation and they solved the issue really fast. Rooms are very clean and the neighborhood is very secure.