Horseshoe Lake Charles, A Caesars Destination

Location: 100 Westlake Avenue, Lake Charles, us

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Private check-in/check-out
• Concierge service
• Wheelchair accessible
• Adult only
• Lower bathroom sink
• Shallow end
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Smoke alarms
• 24-hour security
• Key card access
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby outdoor pool
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Secured parking
• Garage
• Casino nearby
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Premium Room, River View, 2 Queens, Non-Smoking

  Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe Balcony Room, 1 King, Non-Smoking

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe Room High Floor 2 Queens Non-Smoking

  Providing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe Room, 1 King, Non-Smoking

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Deluxe Room, 2 Queens, Non-Smoking

  Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Premium Balcony Room, River View, 1 King, Non-Smoking

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Premium Room, River View, 1 King, Non-Smoking

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• Christine (10/5): -
• SHAOHUNG (2/5): It’s an okay stay. - The location is bad, very close to I-10. The self parking area is far away from the casino entrance. The hotel doesn’t provide luggage carts for guests who need to handle their own luggage. The check-in desk is not obvious. The shower drain is slow. The shower took a long while to get the water warm up. No trash can in the bathroom. Only one cloth hanger.
• Eric (10/5): - Great
• Terrimu (10/5): - N/A N/A
• Chris (5/5): -
• R A (3/5): Must be cutting costs by reducing staff and services. Very disappointing. - Not much I was there for 5 nights and despite repeated requests housekeeping never came to clean my room or provide fresh bed linens. I will never return.
• Monte (9/5): - Burger Bar crushed it. The staff was SUPER nice, and Charlette and Lexi were absolute stars — helpful, attentive, and just fun to interact with. They struck the perfect balance between checking in and giving us space. Loved the experience. No valet parking on weekday stays.
• Samuel (10/5): -
• MELVIN (10/5): Perfect - Everything Price of food
• juakeinr (10/5): MVP of horseshoe casino - I just wanna give a shout out to manager Shae. Went for a birthday trip and ran into some issues. Shae took control of the situation and turned our distress into a good time. He was so helpful and very polite. We will be coming back due to him, if you get a chance to talk to Shae, just know you will be taken care of!
• Aimee (10/5): -
• Tim (9/5): - Room Couldn’t get my Wyndham points
• Katy (1/5): Took over 2 hours to get checked into a different room and still NoT what we booked. Did not make it right. Was told to - Clean and nice. They didn’t have the room the we booked! I had a premium king with a river view and balcony. They put us in a room on the 2nd floor overlooking a roof with a brick wall in front and no balcony
• Anthony (10/5): -
• Angel (10/5): -
• stephanie (7/5): Confortable et moderne mais situation étrange - La chambre était très spacieuse et la literie confortable. La salle de bain était très grande aussi et propre avec une belle douche . Piscine très bien, drap de piscine disponible. L’emplacement n’est pas top, au milieu d’usine. Il faut traverser le pont pour avoir des commerces et restaurants.
• Cedric (1/5): My friend Birthday was ruined but all is well. We know next time. - Booked a room and I did not get what I booked but was charged for the room which is a disgrace. How can I book a room and not get what I book but paid for that higher priced room. Totally disappointed
• Scott (9/5): -
• Leslie (10/5): -
• Gloria (8/5): - It’s was nice and clean The room could be a lil updated and the pool not heated
• Lars71 (4/5): not the cleanliness i would expect from a Cesar property. - The floors in my room were dirty. old crumbs and dust and hair was left on the floor. It was clear that the floors had not been cleaned. the corridors were also dirty, in the morning when i was checking out around 7:30am trash was lying around on the floors. so clearly no checking and maintaining during evenings and nights. my room neighbors put an empty burger trash bag on the floor in the afternoon, and it was still there in the morning.
• Joan (10/5): I would definitely book at this hotel again. - The rooms were very nice. The beds were comfortable. Everything was clean and orderly. My only request of the staff was additional coffee in my room for in the morning. I was told it would be taken care of. Nobody brought more coffee.
• Arpad (10/5): -
• Gary (9/5): - Clean, comfortable room, friendly staff Long walk from garage
• Eric (10/5): -
• Gary (6/5): We would stay here again. Staff is professional an so nice. - There is no breakfast except Dunkn donuts Room needs to be cleaned better. Dirty baseboards. Floors in sleeping area not clean.
• Cedric (10/5): -
• Stacey (10/5): -
• Russel (10/5): -
• 072012cc (4/5): Chek In Problems - Booked a King Premium Balcony Room with River View N/S at Horseshoe for 3 nights thorough Caesar's website. We are both Diamond Plus members, but they will only comp our stay here for 3 nights. Usually stay a night or 2 at Coushatta in Kinder, before coming back to Horseshoe. Anyway, we got in a long line at Horseshoe to check in at 5 :30 pm. The Clerk had her hands full and finally got the Manager to come help. She said the computer had over booked the rooms. We waited to talk to the Manager about why we didn't get the room booked. He said there was nothing he could do. After waiting over 30 minutes we had to settle for a 2 Queens N/S on a lower floor. It was a long walk down to the end of the hallway, because we wouldn't take a Handicapped room. Stayed in 1 of them before. The Handicapped rooms flood the bathrooms, because they were not built correctly. Probably stay across the lake at the Golden Nugget on our next visit to Lake Charles.
• Micah (10/5): -
• David (10/5): -
• spamdogger (8/5): Nice clean room - Nice hotel. Rooms were clean and spacious. We checked in late & left early so we really only saw our rooms & front desk area. No breakfast options at all-at least during the week.
• Kasey (1/5): -
• Robert (10/5): - The rooms were beautiful and ohhhhhhh so comfy!!! The bartenders downstairs were the SWEETEST!! Great place to stay!
• TravelingBum52 (8/5): One night stay - We stayed one night in the hotel. I reserved a river view room but my room was so low that there was a wall in the way, so no view. The air conditioning unit was broken and made all kinds of sounds. Overall the room looked nice but was a bit dusty. I mainly liked the coffee bar with fridge under.
• Burns (10/5): -
• Monisha (10/5): - Very clean and staff was friendly
• Cris (7/5): Had an amazing time! - I liked the fact it was peaceful and staff friendly. Everything was close to the hotel so that was a plus! I didn’t like the fact that there was mold on corner wall and that you can tell no sweeping is done.
• Vlon (10/5): -
• Julien (6/5): correct sans plus - taille de la chambre literie confortable check-in et check-out moyennement aimable pas de sèche cheveux dans la chambre sol et plinthes sales espace restauration indigne de ce type d'établissement parties communes trop climatisées
• Murray (8/5): -
• Stacy (10/5): -
• Jack (10/5): Just traveling through on our way back to Atlanta I’ve never stayed there, but will come back and stay again. - Property was excellent. We had a fun time and the facility is clean and beautiful. Loved that there is a Dunkin’ Donuts there to get coffee. The staff is very friendly. The security guards that you have going in the casino are very, very nice.! Everything was perfect.
• Carla I (10/5): Pleased - The atmosphere/ environment The walk to hotel
• Dustin (10/5): - Very clean
• Voxland (9/5): -
• Jubal (10/5): -
• Winterfresh713 (8/5): Will come back - My boyfriend and I stayed at the Horseshoe Casino Hotel for Valentine’s weekend and overall it was a great trip. The hotel is very clean and looks super luxury. We stayed on the 8th floor with a view of the pool—you could also see the parking lot and the bridges. The room itself was really nice. We ate at the breakfast spot (I can’t remember the name), but the pancakes are HUGE. You get two, and they’re honestly the biggest pancakes I’ve ever seen. The food was good, and customer service throughout the hotel was great. We also hit the casino and… we both lost each night 😩 lol. The only reason I didn’t give 5 stars is because we had an issue the first night and when I called the front desk, I got no response. The next morning I went down to the front desk and the manager, Johnique, helped me. If it wasn’t for her being so kind, helpful, and actually listening to what I had to say, I honestly wouldn’t come back. She saved the day. They must have been short staffed too because I even saw her helping out in the valet line. With a manager like that, it makes me want to return because service is what matters. We’re already planning another trip back, and next time I definitely want to check out the steakhouse.
• Maureen (9/5): Beautiful room - The room was large, very modern, clean, lots of lighting Restaurants and bars very expensive although the quality was good
• Rita (8/5): It was great - Location Nothing
• Rockel (8/5): -
• Matthew (6/5): Probably great to stay here if main focus is the casino, but otherwise I'd stay somewhere else. - The room itself was nice and comfortable. The price for the room was alright. Parking was not as convenient as most hotels. Service was not good; 10-12 calls to housekeeping and reception to try and get an extra blanket, and it never happened.
• Justin Mead (10/5): - Helpful staff and wonderful accommodations Na
• Ben (8/5): -
• Stephen (3/5): - could refund my deposit as promised
• PAULA (8/5): -
• Keishla M (10/5): - One of my favorites Hotels Everything
• Matthew (10/5): Great - Everything
• Benedikt (7/5): - Der Blick aus dem Zimmer auf den See und das ausladende Fenster ist morgens ein schöner Anblick. Das Hotel liegt an der Westseite des Sees somit hat man die Morgensonne direkt ins Zimmer (bei einem Zimmer mit Seeblick) Nähe zur Autobahn ist hörbar, sehr abgelegen, allgemein ist Lake Charles leider eher für eine Übernachtung geeignet als für einen Besuch.
• Charles (10/5): Quiet relaxing 4star experience - Customer service ^ Cleanliness
• Craig (9/5): -
• Nancy (2/5): Won’t be back. - Front desk ladies were very professional and kind. Not enough tables open. Restaurants too spread out and needs to be easily accessible. They aren’t. Room was very humid inside. Towels were hard and felt old. Parking garage was not easy to access. Big joke!!!
• Hailey (8/5): -
• Jubal (10/5): Very comfortable and loved the staff - Everything Nothing
• Carmouche (10/5): Anniversary Getaway - The room was perfect, including coffee in the room. Doors are extremely heavy.
• Jubal (9/5): -
• Keishla M (10/5): -
• Barbara (10/5): Nice place to stay - Everyone was so friendly.
• Melanie (3/5): Not really a great experience - We eat downstairs at the Dunkin donuts. It was fine, really wish there was a breakfast buffet or something else to choose from. Liked the view of the water. Gordon Ramsay was ok but very pricey, the wait staff was excellent. The bathroom floor was dirty for one, the door to toilet was set up weird. The feather pillows were horrible & flat, need at least 4 pillows on each bed. Only had one elevator working that night we checked in, had to wait a few times in line with others before able to get on. The casino floor is small, there was no spa or even a indoor pool.
• Lisa (9/5): More interesting and upscale than a Hampton Inn for a similar price - Room was large and comfortable. The restaurant in the casino was surprisingly good. Non-smoking and not noisy. Really nice Bartender. Location is difficult to get to based on some construction. Not really a casino person.
• Fantasia (10/5): -
• Denali (5/5): It was alright. Wouldn’t stay again - There was dirt and crumbs in the bed and the hallways smelled bad. For the amount we paid, there should’ve been a microwave and clean sheets.
• Maria Christina (7/5): Confortável - O quarto e bem espaçoso e a cama é grande. O banheiro é muito bom. Não fiquei satisfeita com a limpeza do banheiro, pois achei cabelos no chao no espaço do banho e as toalhas poderiam ser mais macias.
• Gary (8/5): A Gamble - I like the idea that you don't have to go far to lose money 💰.. casino hotel has a lot of new upgrades.. njoyd the room and amenities..value of the room worth the price for the visit To far to walk to git the room..hotel guess and casino players all have to park in the parking lot..So good luck on finding a parking spot..Staff could have been more friendly after the long walk
• Anthony (9/5): - The room was very accommodating
• Jackson (8/5): - Beds were comfortable, but some of the pillows were hard. Entrance sign should be clearer. We parked in the garage and had to walk long corridors to get to the elevator that took us to the first floor where the hotel registration desk is. BTW, there were two seniors on walkers.
• James (6/5): Overall it was a nice stay. I would probably say again If next time I can get a quiet room. - Location and property was clean. Noisy, can hear traffic on bridge that sounded like a pile driver and there was a small dog barking a few doors away and no late check out if I booked on booking.com
• Ramon (4/5): it was short and some of the night crew needs training on customer services - The service was bad. and i have stayed here 3x before and never experience the unfriendliness.
• Debbie (9/5): Overall, it was a good stay, but I recommend watching for double charges. - I liked that the property was clean and the room was very nice. I did not like the fact that the property charged my credit card again for the resort fee. I purposely received a paper copy of the receipt with an itemized list showing the resort fee was included in my bill.
• Theodore (10/5): Amazing - Very clean, friendly, and great casino Not all restaurants open
• Lekeesha (9/5): Overall great stay; Comfortable and spacious - The size and comfort of the room; able to work from there and maintain professional background for video virtual meetings No microwave Shower needs to actually be scrubbed down
• Peter (8/5): -
• David (10/5): -
• 690racheli (2/5): Worst experience of my 49 years of casino staying - I've never in my entire life of staying at hotels and casinos in 100's of cities had a worse trip. This was the worst. Absolute worst. We basically spent almost 2 hours walking back and forth from counter, to restaurant, to player services to desk, trying to use gift cards. In the very end, nothing in the hotel would take the Caesars Rewards gift cards. Every "department" sent us somewhere new - the checkin sent us to services, services then told us to pay for the room and stick the cards in the machines. That didn't work, so the floor personnel told us to go to guest services and get cash. Another long line, where she told us we had to get drinks at the bar, where they told us if we would just play the games, the drinks would be free, which we couldn't play because we couldn't get the cards to work. NIGHTMARE. We left the next day and went to Golden Nugget. I'll stick with the good ones....
• Steven (10/5): -
• Guest (10/5): Excellent - Everything was clean and the staff was outstanding
• Alecia (2/5): I will not spend my money again - The casino There was mold in our shower the ac didn’t work there was a bucket catching water from a leak in the lobby
• Elvin (10/5): Great for our one night stop over - Everything was good Nothing
• Grady (10/5): Nice place to stay - The room was very large and nice. It was helpful to have multiple restaurant choices on sight.
• Eddie (10/5): - Not enough bath towels for 4 people,room was not made up for second,d day.
• Julian (10/5): -
• corinne (8/5): - À notre arrivée nous avons vue un coton tige sous le bord du lit 😡 après l'avoir dit à deux reprises à la réception, le coton tige est toujours là lors de notre départ le lendemain 😠
• Tracie (10/5): -
• Jose (8/5): Great place we will be back - The gran entrance was wonderful, but get ready for the kick of cigarettes smoke, as soon as you open those doors. The cigarette smoke smell was potent
• Lorenza (10/5): - Everything It took a long time to get drinks.but everythong was good
• Irene (10/5): Great place to stop for a day - We were travelling from San Antonio to New Orleans, and we stopped here for the night instead of going to a motel. The place is clean; the room is big and they have restaurants inside their casino opened until 11pm The gym was a bit dirty
• Palmer (9/5): We stopped for 1 night on an RV road trip and enjoyed the casino and restaurant options. - The room was very large and had updated decor. Nice view of the lake. Like the complimentary drinks while gambling too, just like Vegas. Little things - not enough pillows on the bed, had to call for an extra blanket since there wasn't a spare in the room. The pool was closed for the season even though the weather was warm enough.
• Ron (10/5): - Super restaurant van Gordon Ramsay
• Jennifer (10/5): Great stay and place - Atmosphere and location Not too many varieties of slot machines and food establishments

Photos