Riverside Hotel

Location: 16 Riverside Road, Norwich, gb

Star Rating: 7.3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 01:30 PM - 11:00 PM

Check-out: 10:30 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Luggage storage
• Non-smoking throughout
• Fire extinguishers
• First aid kit available
• Invoice provided
• Smoke alarms
• Key access
• CCTV outside property
• Television in common areas
• Free wired internet
• Internet access
• Housekeeping on request

Rooms Available

• Standard Double Room

  This contemporary and stylish room features a flat-screen TV plus tea/coffee making facilities. The private bathroom offers power showers and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Deluxe Suite, Ensuite

  1 Double Bed OR 2 Twin Beds

  258.0 sq feet

  
  

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Private bathroom
  • Heating
  • Electric kettle
  • No housekeeping

• Economy Triple Room

  This basic room is located on the second floor and has a sloping ceiling. Access is by narrow and winding stairs and so would not normally be suitable for elderly people or those with a disability. The room features free WiFi, a flat-screen TV and tea/coffee making facilities. The private bathroom offers a shower and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Superior Triple Room

  This contemporary and stylish room features a flat-screen TV plus tea/coffee making facilities. There are 3 single beds all with separate bedside cabinets. This room also has a table and chair, as well as full cooking facilities with cooker, refrigerator, toaster and microwave oven. The modern private bathroom offers power showers and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Carbon monoxide detector

• Superior Double Room

  This contemporary and stylish room features a flat-screen TV and tea/coffee making facilities. The private bathroom offers power showers and free toiletries. Most rooms have either a work desk or table and chair.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Standard Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Economy Single Room, Ensuite

  1 Twin Bed

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • TV
  • Private bathroom
  • Heating
  • Electric kettle
  • No housekeeping

• Economy Double Room, Ensuite

  1 Double Bed

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Private bathroom
  • Heating
  • Electric kettle
  • No housekeeping

• Standard Studio

  The studio is contemporary and stylish and features kitchenette facilities. The room contains 1 double or 2 single beds, a sofa, desk, a make-up table and a flat-screen TV. Full cooking facilities with cooker, refrigerator, toaster and microwave oven.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Carbon monoxide detector

• Small Single Room

  These compact rooms feature a flat-screen TV and a modern private bathroom with power shower and free toiletries. Tea/coffee making facilities and free WiFi are also provided. All the economy single rooms are located on second floor and only accessible by narrow stairs. These rooms are not suitable for elderly guests or those with disability.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Triple Room

  Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room provides a tea and coffee maker, a wardrobe, a sofa, a flat-screen TV, as well as river views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Standard Double/Twin Room

  This contemporary double or twin room has a private entrance, a flat-screen TV, tea/coffee making facilities, and free WiFi. The modern private bathroom offers a power shower and free toiletries. Guests are allocated either a twin or double room depending upon the preference which they state when booking. Room type is not guaranteed unless this has been confirmed on the booking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Superior Double or Twin Room

  This room features a flat-screen TV, free WiFi and a modern private bathroom with power shower and free toiletries. Most rooms have either a work desk or table and chair. Guests are allocated either a twin or double room depending upon the preference which they state when booking. Bed type set-up is not guaranteed unless this has been requested on the booking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Small Double Room

  These rooms are all located within the modern annex, which is less than a 1-minute walk from Riverside Guest House. They are smaller than the standard rooms. These still include a double bed, an private bathroom with a power shower and hairdryer, a flat-screen TV, tea/coffee making facilities, free WiFi, and a fan.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

Guest Reviews

• Jairus (9/5): -
• Crystal (7/5): It was okay for one night stay - Good location Only one pillow that was very thin was no spare pillows anywhere
• gareth (7/5): Adequate as a hotel room but you will have to eat and work elsewhere - Great power shower. No microwave. No table suitable to work at.
• Ela (10/5): -
• Mantas (8/5): -
• Philip (10/5): -
• Jill (7/5): Good location, cramped room. - All the communication with the property was really good. Parking was easy after navigating the city Parking scheme. There river was really close and walking into the city was easy. There was plenty of storage space. The room was really cramped ( particularly for the person on the lhs of the bed) and didn't even qualify for small double status. There was a lot of traffic noise. Breakfast was advertised but when asked for I was told it wasn't available. Bits of maintenance need in places.
• Tomas (8/5): - Good value, clean and well located. Quiet at night Shower door didn't close properly
• Kian (10/5): -
• Phil (10/5): Great communication , great instructions, clean and updated, central location. Will def be staying again thank you - Central location Clean, updated room with good facilities Parking was £8 extra for 24 hours
• Stoyanka (8/5): -
• Keith (8/5): -
• Martindill (8/5): - Was clean staff friendly Way to many emails sent to me,
• Joshua (9/5): Excellent value for money - Excellent value for money. Based on the price point my expectations were low, but was very pleasantly surprised by the cleanliness, comfort and customer service from staff. Small room, but perfect for me on my own.
• Nicola (7/5): -
• Hayley (7/5): -
• Helen (1/5): Do not book this hotel. Smelly, grubby, shabby rooms. Drunks arguing and fighting it’s not safe - There is nothing likeable about The Riverside Hotel I would strongly recommend that you do not book this hotel. It smells in all areas carpets filthy dirty The rooms are shabby, grubby and worn out The toilet was not clean The door handle broken Curtains wrong size and did not close More of a hostel than hotel Other guests arguing noisily/ fighting made us fear for our safety and we left losing our money as it seems Booking.com did not uphold our complaint because we did not take photographic evidence
• Christer (8/5): - Trevligt läge vid ån Rent o snyggt Lite väl trångt
• Chloe (10/5): Best hotel🥰 - Everything very nice,loved it
• Treysi (10/5): See you soon Riverside Hotel😊 - Very clean,very comfortable,very quiet and I will come back here It was recommended by my friends and they were right🙏
• Kla (10/5): -
• Ian (6/5): My stay - Location and staff Toilet light switch impossible to find, noisy toilet fan on most of the night. Door handle to main door was unfixed and kept falling off.
• Thomas (3/5): - Not alot The bed was uncomfortable and got 1 tiny pillow each not comfy at all, there was urine left in the toilet with a wipe didnt even get flushed. Would not stay again
• Man Yee Maria (8/5): -
• Sara (4/5): Scruffy not like the displayed photographs. - Nothing Ugly scruffy room with tatty worn furniture fit for the dump. Dont publish photos of glamorous rooms …put real photos of the rooms as they are. This was a third more in price than a hotel I’d stayed in up the hill from the station that was perfect & immaculate.Why? Im annoyed at the price for a room that was below standard… The owner needs to invest in some new furniture. Scruffier than the cheapest hostels that I have stayed in.
• Molly (9/5): Lovely jubbly - Checking in was easy, nice room, good size, nice and clean and good location The door handle fell off the main door - just needs a lil screwing
• Fermor (10/5): -
• Callum (7/5): -
• Fokes (10/5): Definitely will come again - Everything perfect,clean,comfortable easy check in method,heart of city centre location.Friendly staff and very well communicated information in advance
• Karen (7/5): Very comfortable and clean room but very noisy - Nice clean room. Was very noisy throughout night. Neighbours were banging about and making noise, traffic on main road very busy. Not a great nights sleep
• Christine (6/5): - Helpful staff Could have been cleaner
• John (10/5): Nice room / tiny bathroom. - Great location. Check-in was quick & easy with codes sent to my phone before I arrived. Tv kettle radiator etc all worked. Toilet/shower worked fine despite being super compact! (Room 8) Tiny en-suite bathroom
• Trep (10/5): -
• Larry (10/5): -
• Teres (10/5): - All good,comfy and clean
• Antonella (10/5): Will definitely come back - I was so happy with everything,very easy check in method and all information so clear ,comfortable and so clean.Top location
• Aiden (7/5): Lovely location with a wonderful river walk. - I loved the location. The river I walked through was wonderful. The bed was uncomfortable for me. There was something about the matrass. A part of the blinds are also broken.
• Nance (8/5): -
• Kala (10/5): - Couldn’t fault it has all you need especially for the price. Stayed at other places near around and this is the best by far.
• Aldous-ball (7/5): The staff were really nice! Good cheap place to stay on a night out - Good location Shower was not clean
• Michael (10/5): - So good everything
• Paul (8/5): - Large room, with a view over the river. Nothing, everything was good
• Tony (10/5): Very happy - Good location clean comfortable and safe what more can you ask for
• John (8/5): - Excellent location, good communication with owner. Easy to access room. No issues.
• Eres (10/5): -
• James (10/5): -
• Mark Fitzsimon (7/5): Just a bed really -
• Betty (1/5): Staff great location of room for women travelling alone should be reflected on! - The room was located on the ground floor. The window faced the courtyard, which was also the smoking area. The only way to have privacy was to close my curtains, as the net curtains did not provide any cover, and to keep the window closed to avoid the smell of cigarette ash left in the ashtray. I am a non-smoker. As a woman travelling alone, I am not sure the position of the room was well thought out. The staff were absolutely lovely and very helpful, it’s just a shame about the location of the room. room was clean and comfortable.
• Guerol (10/5): -
• Leros (10/5): Will be back here👍🏽 - Very good hotel,they make clear everything what to expect while making the booking👍🏽 Easy check in method and in heart of city centre
• Morris (2/5): - Was like sleeping in a broom cupboard
• Ian (1/5): Eau de Ashtray with a Side of Dust—and the Neighbours’ Soundtrack Included - What a rare find: a hotel that manages to combine the charm of a forgotten smoking lounge with the acoustic properties of a cardboard box. The first thing that hits you—quite literally—is the smell. Not a gentle hint, not a nostalgic whiff, but a full-bodied, cling-to-your-clothes-for-days cloud of cigarette smoke. It’s as if the building itself took up smoking years ago and never looked back. Opening a window feels less like ventilation and more like a symbolic gesture. Cleanliness appears to be more of a philosophical concept here. Every surface carries a fine, dignified layer of dust, as though the room is being carefully aged like a vintage wine. You half expect to find an exhibit label: “Early 21st-century bedside table, undisturbed.” And then there are the walls—so impressively thin they may as well be a suggestion. You’ll hear everything your neighbours are up to, whether it’s late-night conversations, enthusiastic life events, or interpretive furniture rearrangement. Privacy is clearly seen as an outdated luxury. All in all, it’s an unforgettable stay—mainly because your senses won’t let you forget it. Ideal for those who enjoy strong smells, historical dust layers, and a deeply immersive (and entirely involuntary) sense of community. What's not to like apart from all the above and the squeaky bed springs?
• Goode (8/5): -
• Sandor (7/5): -
• Boran (10/5): -
• Silva (10/5): 😍 - Very happy with my stay honestly
• Matthew (7/5): -
• Williams (8/5): -
• Jess (2/5): Only worth going if you want to pay for sex!! It’s a call girl centre!! - 1st of all the property is nothing as advertised! Great communication UNTILL stay was over! I raised what I feel are serious concerns yet no reply from property management! Take money and run I feel! After packing I had found condoms that clearly had been left by previous guests! Several activities by “call girls” lots of noise and several “different guests” THIS PLACE IS A GLORIFIED KNOCKING SHOP!!
• Gary (8/5): -
• Lewis (6/5): - Why is the bathroom light switch on the ceiling!?
• Tyler (4/5): Not worth saving the money. - Location is great. Right near the train station. The absolute worst / oldest / wonky mattress I’ve ever slept on. I’ve had better at Hostels. I’d be embarrassed owning this place and offering that to guests.
• James (10/5): -
• Elaine (8/5): Had a comfortable two nights - Proximity to Station
• mcewan (1/5): -
• Patricia (2/5): -
• Sean (6/5): Awayday at Norwich City FC - Great location, only 2 minutes walk from the train station and 8 minutes to the town centre. I was in Norwich for the football so this hotel is well placed. I like the 'no key' system which is secure and prevents loss. Good communication via WhatsApp, email and bookingdotcom the day before my arrival. This was how you are given the actual access codes for the specific annexe door and your room number door. Very straightforward. There were tea making facilities in the room and a small wall mounted TV. The shower was powerful and hot. It doesn't have a traditional reception, which I'd prefer, and I had a feeling that it was a possibly a HMO. I didn't see or meet any staff. The hotel is on a busy road alongside the river so the noise was anticipated. I was in room 1 on the top floor/attic space of the annexe building with nunber 17 on the front door. If you have mobility issues then you'd struggle with the last set of stairs. The room was smaller than I'd expected and it was in need of a refurbishment in my opinion - new carpets and a paint job would brighten it up. There wasn't a wardrobe, or drawers, but it did have an open, hanging unit. The bed was one of those metal framed ones which creaked every time you moved. There wasn't a door on the shower room/toilet, just an opening. I suppose for a single room this isn't a major issue regarding privacy but it's not very hygienic. It was almost impossible to shave, clean your teeth or wash your hands, as the sink was awkwardly placed under the eaves and there wasn't a mirror in the shower room. The shower cubicle didn't have a soap dish or shelf for your toiletries. Furthermore there were no hooks anywhere to hang the towels. These basic issues can and should be resolved with little financial outlay by the hotel owners.
• Katie (8/5): -
• CRISTINA (6/5): Fim de semana Individual Norwich - Foram atenciosos em deixar uma chaleira, café, chá, açúcar e canecas para 2 dias. O sistema de check in correu muito bem. O hotel tinha bastantes câmaras de CCTV o que é óptimo, senti-me muito segura. O quarto está limpo e arrumado. A casa de banho era minúscula mas muito limpa também. A localização do hotel era boa, perto do essencial. - Infelizmente a minha cama tinha duas molas soltas e foi desconfortável. - A luz da casa de banho nunca se apagou estive 2 noites no hotel sempre com a luz da casa de banho acesa! - Faltou gel duche.
• Maureen (5/5): A clean and small place to sleep was ok. - Small but clean room I was on the top floor, the narrowness of the stairs/steps & quality of the lighting and not enough rail/banisters (The movement detected lighting didn' come on till I was halfway up the stairs) made climbing them risky
• Sue (8/5): - Although booked the Riverside Hotel we actually stayed in Aspland road which is right next door and were met by a very helpful and friendly woman who helped us with our bikes and showed us where to store them. The room was right at the top room 1, it was a huge loft room which was lovely. Big bathroom which was quite new, shower a bit funny to use. Large TV. Room was quiet over night. It was up two flights of stairs! Short walk to pubs over the bridge. We ate in the Wig and Pen, good food lots of choice. Also had a drink in Adam & Eve pub quaint and old. Received too emails about the booking.
• Luxuryholidays shengjin (10/5): -
• Elizabeth (8/5): Convenient and affordable - The quick replies to queries, the closeness to the centre. The beds were on the small side for us
• Eivind (8/5): God beliggenhed og god information fra udlejer i forbindelse med opholdet. - Central placering ved byens banegård ved en flod
• Carolyne (10/5): Good location - Location and easy parking close to hotel. The staff were very helpful and responded quickly to any queries. Bed comfy. Basic, but clean. Could have done with light next to the bed, only light switch was near the door.
• Noelas (10/5): So nice hotel - All i needed was more than good,very helpful staff,room clean and comfortable,easy check in guidance
• mobolaji aderibigbe (4/5): - The location was brilliant The mattress was bot comfortable
• Abdelkader (1/5): - The towel is old, like you took it from the trash.
• Ian (8/5): - The location was great and value for money was brilliant tbh. On a very busy road and because had windows open it was very noisy but it is what it is tbf. For the cost etc reflects this and also being in a city this is what to be expected
• Volodymyr (10/5): -
• Alexander (2/5): -
• walker ricky (5/5): - The shower wasn't bad and check in was easy. The bed was very uncomfortable, I could feel the springs from the mattress throughout the duration of my sleep. The kitchen is filthy, just ioen the air fryer and microwave and see. Parking not the best you must pay 8 quid for a permit.
• VASILIKI (5/5): -
• Charlie (10/5): -
• Grazyna (3/5): room not as shown on photos - very small room, smaller then in the photos, tiny bathroom with tiny shower was clean
• Reid (7/5): -
• Deb (8/5): - Bed was comfortable. Good bathroom facilities. Easy to access from the road. Would stay again. Smell of toilet in the bathroom.
• Valdis (6/5): - Totally staff free, all by electronic passwords
• Amanda (8/5): We was out most of the time and just used the room to get ready in the mornings and sleep but all in all for the price w - Good location close to local shops like Morrisons and one stop also had bowling ally and arcades cinima and crazy golf Mac Donald’s h n m boots next b and m mattalan hobby craft charity shop and football grounds all within a 5 min walk up the road also had weatherspoons and lots of food places to choose from to eat all along a lovely river with boats and lots of swans and ducks Was a little noisy as we was on a main stretch of road and occasional boy racers and on the first night for some reason our shower bathroom was very smelly like gone off stagnant water but mabe it was because the shower wasn’t in frequent use in that room ? But the second night was fine
• James (9/5): Great location great value super clean and good small rooms - Great location and easy check in and out with no reception Only one issue was due to our hight in the top floor room showering was difficult but the beds where so comfy this made up for it
• Sarah (10/5): Excellent stay and would 100% book again - Easy self check in great communication very clean and location is perfect towles, kettle and tea and coffee provided.
• Rebecca (6/5): Bed wasn’t as good as last time - Convenient location, budget friendly Bed was terrible. Room 6. Ground floor room has a better bed but smaller room.
• Evelyn (9/5): Good accomodation, great location. Would stay again! - Location and river view.
• Robert Walker (8/5): -
• Brett (10/5): -
• Simon (7/5): Just ok for one night, wouldn’t stay any longer. - Close to station and where we were visiting Only one pillow person and hard bed head. No one in reception, no mention of breakfast ( this had to be ordered two days before our visit and was only continental at £10.00 person but a very good cafe Home Cafe round the corner) but not mentioned when I booked.
• Daniel (8/5): Very convenient for a short stay, excellent location, good value. - Great location, very good pre-booking communications and support. Very good value for money for a short stay. Room had all listed facilities, and it was extremely clean. Perhaps the mattress will need replacement soon.
• Anya (10/5): All perfect will come back 😊 - Very good sleep and view,all clean and comfortable
• Heather (10/5): Excellent hotel, superb staff - Very central. Great views from the Bakcony suite Not applicable
• Daniela (10/5): -

Photos