Smy Lisboa

Name: Smy Lisboa
Address: Rua da Artilharia 1, 112, Lisbon, pt

Location: Rua da Artilharia 1, 112, Lisbon, pt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Smy Lisboa offers spacious suites and rooms with modern décor, carpeted floors, and fully-equipped bathrooms. Enjoy amenities like free WiFi, flat-screen cable TV, and minibar, with some units even featuring balconies.

Culinary Delights
Indulge in traditional Portuguese and international cuisine at the quality restaurant with an open kitchen. Choose from buffet lunch or à la carte dinner options. Explore nearby dining spots within a 10-minute walk for a taste of local flavors.

Stunning Rooftop Bar
Unwind at the 6th-floor bar with indoor lounge and seasonal deck, boasting panoramic views. The hotel also provides a 24-hour fitness center, meeting rooms, and business areas for your convenience.

Experience the perfect blend of luxury and convenience at Smy Lisboa. Book now for an unforgettable stay!

Important Information

When booking more than 5 rooms, different policies and additional supplements may applyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Concierge service
Wheelchair accessible
Kid meals
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Secured parking
Garage
Vegetarian menu options available

Rooms Available

Deluxe Double Room (with extra bed 2 adults and 1 kid)

1 King Bed
205-sq-foot soundproofed room, patio with city views

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Deluxe Room with Terrace

The spacious double room provides air conditioning, soundproof walls, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Deluxe Double Room (with extra bed)

1 King Bed
205-sq-foot soundproofed room, patio with city views

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Deluxe Double Room

1 King Bed
205-sq-foot soundproofed room, patio with city views

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Suite (with 1 extrabed, 2 adults + 1 kid)

1 King Bed
538-sq-foot room with city views

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Superior Double or Twin Room

1 Double Bed OR 2 Twin Beds
194-sq-foot soundproofed room, balcony with city views

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Suite (with 2 extrabeds)

1 King Bed
538-sq-foot room with city views

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Superior Double Room Single Use

1 Double Bed OR 1 Twin Bed
194-sq-foot room with city views

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Superior Single Room

1 Double Bed OR 1 Twin Bed
194-sq-foot soundproofed room with a balcony

Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
Superior Room with Balcony

This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with an inner courtyard view. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Suite

This suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Additional toilet
- Sofa
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Suite

This suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Additional toilet
- Sofa
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Superior Room

Offering free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Shared toilet
- Sofa
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Rooftop Room with Terrace

This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Suite

This suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Additional toilet
- Sofa
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
Suite (2 Adults + 2 Children)

The suite provides air conditioning. The unit offers 1 bed.

Max Occupancy: 4 (2 Adults)
- Air conditioning

Guest Reviews

Cândido (8/5): -
SDTPV (8/5): -
Ariella (10/5): - Clean and super comfortable room and quiet location next to the park
Severine (3/5): -
Marcelo (9/5): Bom custo benefício - O quarto é extremamente espaçoso. No banheiro, há um shampoo que tb é sabonete líquido e isso é ruim. Os travesseiros acho que podiam ser melhores. Falta limpar melhor a ducha do banho.
Carlos (7/5): -
Cody (9/5): - Service Air conditioner was broke
José Antonio (10/5): -
Cristiana (6/5): -
Ferenc (8/5): -
Francisco Gleison (9/5): Muito bom - Café da manha Nada
Sanda Teodosescu (8/5): Un sejur placut - Curățenia,paturi confortabile,baie spatioasa,seif Personalul din restaurant,mai precis domnul care "uita"sa ne aducă la masa apa inclusa în pret. Nu puteam controla temperatura în camera.
rcajecinho (6/5): -
Elisângela (5/5): Agradável - Localização Constante mudança de porta de acesso ao edifício
Dagach (9/5): Excelente hotel, bien ubicado, cómodo, amplio, limpio, con buen restaurant - Hotel muy cómodo, limpio, buenas piezas, excelentes camas, muy bien ubicado, en pleno centro de Lisboa, con un buen restaurant. tiene buffett libre que se paga aparte pero muy bueno y variado. Nada, todo bien.
Liliana (8/5): -
fabio (6/5): -
MMurteira (9/5): -
João Fonseca (7/5): -
Stephane (8/5): -
Gladya Almudena (10/5): -
Hugo (9/5): -
Sara (10/5): Excelente - O quarto era lindíssimo Nada a apontar
Neusa (10/5): -
ELISA (7/5): -
Andrea (3/5): -
Timea (10/5): - Kedves kiszolgálás, bőséges reggeli, vacsora. Jó elhelyezkedés. Nagyon hangos környezet, ablak ha nyitva volt a repülő nagyon hangos volt.
patriciasC1958NT (4/5): Sewage smell - This place was booked for us as the first stop of a coach tour with Globus Tours. I am writing this review after the first night of three that we are booked at this hotel. The room had feather bedding and feather pillows. I am allergic to feathers and the polite and friendly staff was able to provide a blanket and some pillows without feathers, and it was much appreciated. The room has the smell of sewage (mentioned in other reviews on this site). When I asked to be moved to a room without the sewage smell, I was told that there were no other rooms available for us, and that the only solution was to mask the smell with air freshener. 3 nearly sleepless nights in a hotel room because the room smells like sewage is not a good way to start a 2 week tour, and it's certainly no way for SMY Hotels nor Globus Tours to impress a customer. The friendliness of the staff does not make up for the awful smell of our room. I would recommend that SMY Hotel Lisboa fix this issue permanently or not sell the rooms that smell like sewage. I would recommend to Globus Tours not to use this hotel in the future, as this first impression of our first tour with Globus will be reflected in my comments about our experience at the end of the tour.
Karol (7/5): -
Miguel (6/5): - Localização Colchão degradado e desconfortável no quarto. Mobiliário da recepção sujo e degradado.
Julio Cesar (10/5): - Todo El poco tiempo que tengo
Anastasia (5/5): -
steven (9/5): - Reception was very helpful and polite. Slightly tired emulsion on walls.
Rietorchis (8/5): Goed te verblijven -
Juan (5/5): -
jorge (10/5): -
Laura (10/5): Buena relación calidad - precio y conveniente unicacion - En general todo muy bien Que no había aire acondicionado y hemos tenido que dormir con las ventanas abiertas y se escuchan muy fuerte el sonido de los aviones..
VALÉRIA (9/5): -
Patricia (9/5): Staying at this hotel left us with "Smy-ls" on our faces! - The hotel is in a good location - walking distance to Parque Eduardo VII. We liked the layout of the room and were also happy that we had a balcony so we could sit outside and enjoy the sunshine! (We were on the 8th floor.) Breakfast was good. There was a choice of fruit, cereals, breads, savouries and pastries. The coffee in the breakfast area was average. We are used to drinking strong coffee here in Portugal!
Cristina (5/5): -
Corina florica (8/5): - Staff accogliente La pulizia
Alexandra (9/5): -
Fani (10/5): -
Gert Peter (7/5): - Das Hotel war sauber und Check In und Check Out schnell und kompetent. Das Frühstück hätte von der Auswahl etwas umfangreicher sein können.
Victoria (6/5): Recommend for a short stay in Lisbon! - Check in / out was smooth, room was clean, bed was comfy, great location. Shower wasn't very hot, in general the hotel is a little dated, certain areas could use some renovating but not a deal breaker!
Cinderella Marlene Patricia (7/5): - Situation géographique et propreté
Pcity (10/5): Aanrader - Fijn hotel, goed ontbijt tot 11.00 uur Uitchecken tot 12.00 Goede locatie, met een Uber voor 5 euro in centrum -
André Câmara (8/5): -
rcajecinho (7/5): -
Martin (9/5): -
STOP (1/5): Horrível -
Wallace (8/5): Lisboa seminar - Conforto, limpeza e localização Nada
AlbertoSC5 (8/5): - La buena ubicación del nuevo hotel que nos asignaron La habitación era más pequeña y con una sola cama
Simao (10/5): -
Jiri Pachman (7/5): - There was a smell coming from the drain in the bathroom.
Flavio (8/5): -
Roman (2/5): - Bad Schimmel,Wasser läuft von der Dusche ins Zimmer. Betten sehr schlecht. FLUGLÄRM AUTOLÄRM STRAẞE SEHR LAUT KANN MAN NICH SCHLAFEN. ZIMMER IN EINEM SCHLECHTEN ZUSTAND usw. Alles
ClaudiaPG1997 (10/5): - Nos cambiaron sin aumento de coste a una suite y dormimos estupendamente, el personal super amable y el restaurante buffet muy variado. Excepcionales! Nada todo genial
830ewal (2/5): Unacceptable room conditions and poor handling of serious issues - We stayed at Smy Lisboa from April 3rd to April 5th, and unfortunately the experience fell well below acceptable standards. Upon arrival, we were assigned a room that was excessively hot, reaching temperatures of 27°C and above. The room we booked clearly stated that it included air conditioning, however there was no effective cooling or ventilation. The temperature inside felt comparable to a sauna, which was also confirmed by a staff member who entered the room. We reported the issue immediately on the evening of our arrival. Despite this, no suitable solution was provided that night, and we were required to remain in those conditions. A small fan was offered, which was not an appropriate solution. We were only moved to a different room the following day, after already spending the night in an environment that made it very difficult to rest. During this process, a staff member acknowledged the severity of the situation and informed us that management had been notified and would discuss compensation with us. However, when we later spoke directly with the manager, we were told that no compensation would be provided, which was both confusing and disappointing. We were also initially told that no alternative rooms were available. After checking availability ourselves, we identified another room, and only then were given inconsistent information about whether it could be provided. When we were eventually moved, the replacement room presented a second serious issue. It had a strong and persistent sewage odor, which was overwhelming and made me feel physically unwell. In addition, there was visible mold in the shower, which raised further concerns about hygiene. This was not a minor inconvenience, but a continuous and very unpleasant environment to be in. Throughout the stay, there was a clear lack of proactive handling. We were left overnight in an uninhabitable room despite reporting the issue immediately, given unclear information about availability, and no meaningful follow-up or resolution was offered by management. As a result, neither of the rooms provided met basic expectations for comfort or hygiene. This significantly impacted our ability to rest and enjoy our stay, which was particularly disappointing as this trip was for a special occasion. Unfortunately, this experience did not meet a basic standard of hospitality.
Veronese (10/5): -
Armands (6/5): -
Helia (9/5): Funcional e agradável! - A suite tinha muito espaço para 3 pessoas e tinha 2 WC's. Foi ótimo! Boas instalações! Boa localização!
Elizandro (10/5): - Tudo..
Catarina (10/5): -
Catarina (10/5): -
Inneska (10/5): -
Tania (9/5): -
Osvaldo (9/5): - Localização e o quarto Não tenho reclamação
Osvaldo (9/5): -
ANNA (10/5): -
Arianna (10/5): - Tutto
Sylvie (7/5): - - confort de la chambre - balcon - petit déjeuner - bar du rooftop fermé (n'ouvre que en mai mais non précisé sur booking) - emplacement loin du centre
Marco (9/5): -
Adriana (8/5): -
Maryam (8/5): -
Edno (9/5): Excelente - Limpeza, localização e conforto
Francisca (6/5): No recomendable. - El personal muy amable No pude dormir en toda la noche por el ruido de los coches, los aviones y el calor en la habitación. El aire acondicionado no funcionaba y hacia un calor espantoso.
Blanca (10/5): -
Julian (9/5): Lovely hotel, short walk to the park. - Lovely room. Thank you for the upgrade. Coffee refills in the room.
Paulo (8/5): Tranquila - É um hotel muito tranquilo, consegui dormir à vontade Deviam prestar mais atenção aos detalhes dos móveis. Por exemplo, num dos quartos, a base da cama estava rasgada. A cabeceira encontrava-se ligeiramente suja, tal como as paredes, que apresentavam algumas manchas. Sendo um hotel de quatro estrelas, estes pormenores não deveriam passar despercebidos.
Lilly (5/5): - Location and staff Room not properly cleaned, found condom wrap and bunch of dust under bed when I dropped a mobile to floor - seems under bud it was never cleaned. Also bathroom with dirty switch's ECT. Noisy at night - you can hear road through window...
Violeta (10/5): - Прекрасен хотел. Отзивчив персонал. Удобни легла с перфектни чаршафи. Малко далече, но ние отивахме до центъра и океана пеша. За нашата цел местоположението беше удобно.
Armen (10/5): -
Jacobo (10/5): -
Helder (8/5): -
Armen (10/5): -
Maria (10/5): -
Ute (7/5): -
Laura (8/5): -
Daniela (9/5): Boa estadia - O hotel é confortável, alguns quartos tem uma varanda com boa luz, insonorizados e a equipa prontamente nos trouxe um berço para o nosso bebé. O pequeno almoço é bom.
parancibia76 (5/5): Muy buena ubicación. OJO con los olores de los pisos superiores - Realmente es una buena ubicación y está muy cerca de un parque que es muy bonito para pasear. Es una excelente opción para alojar en un hotel. Por alguna razón que no entiendo, desde el piso 5 o 6 hacia arriba en el ala oeste hbía mucho olor a cañeria.. A desagüe La verdad muy desagradable pero no tengo claro si es permanente o es algo por alguna construcción que estaban haciendo
Juan Gabriel (7/5): -
TEKA PORTUGAL (6/5): -
Daniela (7/5): I would recommend hotel as maybe there are better room options with good facilities - I liked the area with restaurants and shops around and I enjoyed the roof top room with terrace A lot of noise from airplanes flying very close to hotel No water bottles provided for free Smelly vents that push air in the room, poor atmosphere
Emin (9/5): -
JC (10/5): Very good hotel, super location! -
Jose (9/5): - Localização e staff super prestável!
Vita (7/5): - Ok
Violeta (10/5): - Чисто, удобно. Всеки ден стаята се почистваше перфектно. На втория ден поискахме кошара за внучката ни и беше доставена.
Joao (5/5): Trop chere par rapport la qualité reçu - Emplacement été bien. Hygiene de l hotel n’était pas au au point pour un hotel de 4etoiles.