Hotel Palacio de Moctezuma
Location: Avenida Benito Juarez 16, Centro, Tuxtla Gutierrez, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Colonial-Style Decor
Hotel Palacio de Moctezuma, located in central San Cristobal de las Casas, offers a charming colonial-style décor throughout the property. The rooms are elegantly furnished with a working desk, wardrobe, and flat-screen cable TVs, providing a comfortable and cozy atmosphere for guests.
On-Site Dining
Guests can enjoy a complimentary breakfast at the hotel's on-site restaurant, which also serves delicious meals for lunch and dinner. For those looking to explore local cuisine, the Tuluc restaurant just 150 meters away offers a taste of regional dishes.
Convenient Location for Sightseeing
Conveniently situated, the hotel offers assistance in arranging tours to popular attractions such as the archaeological site of Palenque, the Montebello Lagoon, and the Cañon del Sumidero. Additionally, guests can easily explore the nearby art and craft market, cathedral, and the city's main square on foot within minutes.
Book your stay at Hotel Palacio de Moctezuma for a delightful experience in San Cristobal de las Casas!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 02:30 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Family rooms
- Luggage storage
- Safety deposit box
- Tour desk
- Facilities for disabled guests
- Packed lunches
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Kid meals
- Public Bath
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Charcoal grill
- Vegetarian menu options available
Rooms Available
-
Family Room
This family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Adapter
- Fire extinguisher
- Key access
-
Superior Family Room
This family room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Adapter
- Fire extinguisher
- Key access
-
Twin Room
This twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Fire extinguisher
- Key access
-
Single Room
This single room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area.
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Fire extinguisher
- Key access
-
Triple Room
This triple room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Fire extinguisher
- Key access
-
Quadruple Room
This quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Fire extinguisher
- Key access
-
Double Room
This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Socket near the bed
- Adapter
- Fire extinguisher
- Key access
Guest Reviews
- Maria Chiara (8/5): -
- Carola Sabine (7/5): - Sehr uriges Hotel Zimmer sehr abgewohnt. Wäsche vergraut. Macht keinen guten Eindruck. Kein Stuhl im Zimmer.
- Jenny (7/5): -
- Katherine (7/5): - Absolutely stunning hotel, quiet, calm area, the guest services was fantastic , we were so so so so cold in the room and happily once I asked they provided a heating device. We were there during an unusual cold front Honestly just that it was so cold and that has nothing to do with the hotel. They provided many blankets and a heating device.
- Gregory (10/5): Beautiful inside and perfect location - The hotel is beautifully decorated, very clean, and the staff are friendly. You are just a few minutes' walk to the center of San Cristobal. Highly recommend! None.
- Jorge (10/5): - Todo bien, olvide mi cobija..guinda
- Lucy Jane (8/5): Great stay for a cosy night - Great location and lots of extra blankets. A fantastic shower! Breakfast was nice A little dark but a nice outdoor area if warm enough
- Lopez Abarca (10/5): Increible - Sus instalaciones, la estructura muy colonial y acogedor, tomando en cuenta que está muy céntrico Sin comentarios
- Ingrid (9/5): Recomiendo ampliamente, el precio va acorde al servicio - La amabilidad del personal, la limpieza e instalaciones No tuve espacio en el estacionamiento Pero no tuve ningún incidente
- Alessandra (9/5): - Struttura deliziosa e accoglienza molto buona. Nulla.
- Arturito (8/5): Hotel bonito, habitaciones austeras. - Excelente ubicación, cerca del centro, a pocos pasos caminando de todo lo interesante de San Cristobal. Muy bonito en las áreas comunes. Decoración muy tradicional. En general, las áreas se ven muy bonitas.
El servicio de desayuno, muy bien. El personal muy atento y en general todo muy rico, La habitación, algo cutre. Solo 2 almohadas y las cobijas algo austero. considerando ese mismo precio, conseguí otra habitación en otro hotel en la misma zona, con mejores comodidades en la habitación.
Reservé una habitación con una cama king y al hacer check in nos asignaron esa selección, sin embargo a los 10 minutos se acercaron a decirnos que nos cambiarian ya que había problemas con el calentador de agua y nos ubicaron en una habitación con camas dobles al fondo del hotel, considerando que tenían poca ocupación. En general la limpieza del baño, dejaba un poco que desear.
- Ofra (10/5): -
- María Yolanda (10/5): - Que tiene estacionamiento
Y el desayuno muy rico Se batalla mucho con el internet
- Rimgaile (7/5): Good value for money - Great location and very friendly staff. The breakfast was good. The room was a bit cold at first, but we requested an electric heater and received one right away. WiFi was decent. There was a moldy smell in the room, likely because the rooms aren’t heated and it was quite cold inside.
- Inga (5/5): Mediocare stay but the staff are trying hard - kudos to them! - One thing I would say is that all the staff really tried. It’s a big hotel which needs an upgrade and more care, the staff however responded very well to any of our requests. Even the waiter prepared us to go breakfast (not great but the thought was there).
We liked having breakfast in the patio, in the sun in the mornings and we also enjoyed sitting by the fireplace in the common area!
The decor around the hotel is very beautiful, and so was the view from our room and around the hotel! Unfortunately the photos don’t look the same as the rooms you get (they are missing nice touches on beds), so I recommend that hotel updates their photos otherwise it’s a bit deceiving.
At first we were given a smaller room than we booked so we asked for a change. I was travelling with my friend and her mum — so they put us in a family room with 3 beds.
My friend’s mum injured herself on a nail sticking out of the wall on the way to the bathroom, the shower only had hot water on the first day (the rest of the time it was luke warm), and I didn’t have a great experience sleeping as I got bit very badly. I still don’t know if it was the bedbugs or something else?
Also the breakfast was good but the waiter would charge us for liquid milk to go with our coffee and didn’t always wanted to serve us outside?!
- Rosario (9/5): Great location, comfortable room and friendly staff - The staff were very helpful as we were able to store our luggage on arrival before checking in. The room was clean and they provided an extra blanket when requested. The location was excellent as it was a 10 min walk to the centre but quiet at night for a good nights sleep. The breakfast was good as well.
- Ana Laura (10/5): Excelente! - La ubicación. El desayuno está muy bien. La posada es muy pintoresca. Me tocó una habitación muy húmeda y la primer noche casi no pude dormir del frío. Al día siguiente solicité un cambio y me lo hicieron. Así que todo bien.
- Andrés M (9/5): - Está muy cómodo, bien ubicado y los servicios que ofrecen está adecuado Sin ningún detalle que nos hubiera molestado.
- Yunuen (10/5): - Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
- Maria (8/5): - The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
- Abraham (10/5): - El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
- Karina (10/5): - .
- mehida (10/5): - Property was beautiful
- Andrea (6/5): - El baño estaba roto y tardaba en llegar el agua caliente
- Bina (7/5): Ok 👍 little E -
- Magdalena (10/5): - very nice location, professional staff, clean, safe.
- Sebastian (9/5): Superb -
- Nelson Javier (10/5): - Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante.
El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad.
El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable.
mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
- Irma Laura (8/5): - En general todo bien, la ubicacion excelente. El personal amable, el desayuno muy completo.
Lo único malo fueron algunos huéspedes q tenían pláticas con voces muy fuertes alrededor de las 4am y no dejaban dormir.
- Tomas (10/5): - Very nice and friendly staff.
- Benigno (10/5): - Bonito hotel tipo hacienda bonitos jardines los cuartos muy decorados con balcón súper recomendado, su personal muy amables desde meseros recepcionistas y los de limpieza todos muy amables
- OMA (10/5): - Me gustó mucho el estilo colonial, la habitación que me tocó fue en la primera sección del hotel, donde realmente pude apreciar los detalles arquitectónicos de las estructuras antiguas, considero que el precio está excelente respecto a la calidad de los servicios, además de que me queda prácticamente cerca de todo.
Mi desayuno exquisito, doña Mari siempre atenta.
- Carlos Enrique (10/5): - Realmente la ubicación nos gusto, muy segura las instalaciones, cuenta con estacionamiento la atención de lo mejor real mente super recomendable.
todo nos gusto
- Carlos Enrique (10/5): - Realmente es una experiencia única, las instalaciones muy bonitas, el personal muy atento, rápido el acceso, cuentan con servicio de restaurante el cual es muy padre y la comida deliciosa, todo muy bien, lo recomiendo en su totalidad.
- Jaime (2/5): - No respetaron las condiciones de la reservación, en vez de adoptar una posición de prestador de servicio dijo que era abogado y que lo denunciara si quería, que acudiera a Profeco, que hoteles.com era el responsable de mi reserva, que el hotel no se hacia responsable de las reservas hechas en hoteles.com, quien sabe que tipo de relación hay entre hoteles.com y el hotel porque en el establecimiento dijeron que ellos tenían otros datos,yo tengo mí reserva y es la que cuenta y debieron respetar y no lo hicieron, dieron el tipo de habitación que quisieron y negaron los desayunos, dijeron que me podía ir si quería pero ya tenían los datos de mí tarjeta así que hubieran hecho el cargo por nada por lo que decidí obtener algo aunque fuera lo que les diera su gana
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