WoodSpring Suites Fort Worth Trophy Club

Location: 306 Trophy Branch Dr, Trophy Club, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Wheelchair accessible
• Lower bathroom sink
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Room, 2 Queen Beds, Non Smoking

  2 Queen Beds

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Towels and shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Accessibility - Closed-captioned TV

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Satellite channels
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Suite, 1 Queen Bed, Non Smoking

  1 Queen Bed

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, and microwave

  Sleep - Bed sheets

  Bathroom - Towels and shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Accessibility - Closed-captioned TV

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Satellite channels
  • Stovetop
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Standard Double Room with Two Double Beds and Sofa Bed - Non-Smoking

  This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Room - Non Smoking

  The spacious double room provides air conditioning, heating, as well as a private bathroom featuring a shower. This double room features a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Room - Accessible/Non Smoking

  The spacious double room offers air conditioning, heating, as well as a private bathroom featuring a shower. This double room provides a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Room - Accessible/Non Smoking

  The spacious double room provides air conditioning and heating, as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Suite - Non Smoking

  This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Teresa (4/5): Look out - Location Shady people
• Cynthia (4/5): - The guy at the desk was very nice The room was not what I booked
• Brad (8/5): For the price and location, met my expectations for the weekend - GREAT staff. Sheets and mattress need upgrading
• Bruce (1/5): Fire your GM and hire someone who knows how to run a hotel and take care of your customers. - Staff was ok. They tried under difficult conditions. No ice machine! How do you have a hotel without an ice machine? No personal items ie small bottles shampoo, lotion. TV controller never worked. Ac/heat controls did not work. Never cleaned room. Hotel changed from two bed to one bed. GM threatened to cancel reservations under the preview " I have the right to refuse to rent to anyone " after trying to literally DOUBLE the rate on the room, after the reservation had been confirmed for almost 2 weeks. Obviously the GM is extremely greedy and I think should be removed from his job.
• Jackson (10/5): - Awesome Clean rooms and friendly
• Robert (5/5): -
• Jessica (7/5): -
• KRYSTAL (5/5): -
• Walter (7/5): -
• Kirkland (8/5): Great location - Convenient and location Daily rate could be cheaper
• Catherine (7/5): -
• Kirkland (8/5): -
• Jennifer (8/5): -
• Gustavo (10/5): -
• OSCAR (10/5): - Service was very friendly.
• Melinda (1/5): Horrific experience and would NEVER recommend this location to anyone - Location Front desk clerk was most rude person I've ever had dealings with at a hotel. Ended up not staying because of her.
• Elizabeth (10/5): -
• Sherry (7/5): - The bed was comfortable Need breakfast
• Mona Lisa (9/5): Convenient, Clean, Friendly Staff - Convenience, clean, friendly staff
• giri (10/5): -
• Israel (7/5): Wood springs not bad! - It was clean and smelled wonderful. Staff representative was awesome and pleasant. No ice, no water.
• Jessica (1/5): -
• bailey (2/5): - The location The room was not clean. The bathroom had no toilet paper. The room had no soap.
• Mike (7/5): -
• Donaho (6/5): - Reginald, the Night Manager, was great when I checked in. He was very accommodating! The Day Manager was very rude and inconsiderate. She knocked on my door at 10AM asking when I was going to check out. I was asleep at the time and she demanded I open the door. I had to get partially dressed to meet her commands. Checkout wasn't until 11AM, and I had already received approval for a late checkout of noon. Nonetheless she stated she was trying to schedule room cleanings. She then stormed off and told me to leave my card key at the front desk when I left. I've stayed at this property for business a few times now, but her behavior is making me second guess my choices.
• Andre (10/5): Comfortable - Worth every penny!
• Skinner (10/5): - Great location for our venue easy access friendly staff The location and easy access to our venue
• Adonis (8/5): -
• Melody (6/5): I have no complaints except the fire alarms kept going off at 3am and were really freaking out my kids and we got zero s -
• Rebecca (4/5): -
• Lindsay (2/5): 2am fire alarms - This is the worst hotel I have ever stayed in. We booked a queen bed and they put us with a full bed without saying anything. On the second day, the fire alarm started going off, and did that two more times that day, at 2am and at 3am. Each time, we had to evacuate and wait outside for 15-20 minutes for the fire department to arrive and clear the building. We finally just left and went home early after the third fire alarm so we could get some sleep.
• Dedrick (8/5): - Easy stay, needed a quick sleep before the airport. Did the job, checking out at 5am was confusing though, oh well.
• Tiffany (6/5): It was ok. - Close to where we have to be. Staff was friendly and helpful. The beds were uncomfortable. The smell in the hallways were terrible to a point where it was unbearable.
• Gilbert (8/5): - New construction area. Convenient
• Verified traveler (6/5): Inexpensive, but room was dirty and smelly. - There were human hairs (not the head kind either) on one of the queen beds. The room smelled like urine. The linen was itchy and I wasn't sure if it was me or bed bugs or what. This was a quick emergency stay while our AC was out. Fortunately we only had to stay one night for that. The front desk personnel were polite. They definitely need to follow-up and have a discussion with the cleaners they pay though.
• Rajeeva (8/5): -
• Ross (10/5): -
• galan (7/5): - Friendly staff ,clean rooms The odor from pets on first floor hits u like a ton of bricks when entering hotel
• Claire (8/5): - It was a wonderful stay but the room wasn’t very inviting.
• Roper (4/5): Disappointing - Cheap hotel, wasn't expecting much - but still... pretty run-down. Bed/bedding, plumbing/bathroom, weak AC. Maybe add a coffee maker to the room
• Christopher (10/5): - Staff was great room was clean and comfortable
• Victor (6/5): - Nice area
• Shipra (4/5): - Smoke smell in non smoking room. No iron or body wash or kitchen utensils. Crowd a bit scary sometimes. Early cancellation was supposed to be one extra day charge but after bad experience, left early and was charged for 2 extra days. Not a happy experience here.
• Verified traveler (10/5): - Goods stay
• Brian (6/5): - Amenities are to be desired.
• Elempia (7/5): Good - price was just ok , the room was also clean old tv
• Jayme (8/5): - They are very helpful and accommodating people with special needs disabilities
• joan (2/5): - That place is dirty.
• Casandra (2/5): Very poor - The front desk clerk was very friendly. The beds were hard. Needed more pillows, they were flat. When I booked my room it said there was a sofa bed and there wasn't.
• Nicole (5/5): Passable -
• Rodney (2/5): - The accommodations were wrong. The facility changed my accommodations without notifying me. They did not reduce the price because a double bed is cheaper than 2 double beds. There was only 1 pillow on the bed. The room was dated. The room needed to be aired out
• Gail (8/5): - The staff were very nice. Computers were down when I arrived so check in took at least 20 minutes. Toilet wasn’t working but they did come to fix it within an hour. Shower head was broken
• Ronda (2/5): will not be staying here again - hotel was not pet friendly - tried to charge for more than 2 towels for a 3 day stay - did not receive any of the " deposit " for the pet back - we were told it was as flat fee - there was a device in the room that was making noises all night ( was not the fire alarm) - the staff were extremely rude - entire building smelt of mamajuana
• CYNTHIA (2/5): - Will never stay here again will not recommend to anyone
• Cindy (8/5): Fantastuc - Great experience!!!! All hotels should give an extra amount of towels beforehand and have at leastat least 2 waters in the room even if they are used, add to bill. If not, leave for next gyestm Let be the wifi password is on the key card enclosure. Excellent temperature adjustment, quite, bed is amazing. And quiet. Will stay here again and other locations from now on.
• Ajay (6/5): - Like the location and cleanliness but there is no amenities you have to bring all your stuff.
• Reyes (10/5): - It was a good stay. The only problem was the first day. Had to get over the smell of Clorox. I’m guessing it’s what they use to clean. It was strong.
• Shaun (2/5): - The property itself was not bad, when we drove 3hrs just to check in at 9pm and find out our reservation was cancelled due to them being completely booked. We booked through Expedia and they said they notified Expedia of the situation but no one contacted us. The staff member was sincere about the situation but we had to pay twice the amount to stay at another hotel. There needs to be more communication somewhere, if the hotel contacted Expedia they should of contacted me as well, as they had my number on file.
• Marcel Marian (6/5): - Water was leaking non stop from the shower
• Payal (10/5): - Good, affordable long stay option
• Shanita (4/5): Disappointing -
• Victor (6/5): A good room - It was good
• Stacy (6/5): Pleasant -
• Victor (8/5): It was nice - It was good
• Diego (1/5): DO NOT STAY THERE! - Nothing, don’t stay there! Decided not to stay. Place was not safe nor confortable. Bathroom was clogged and there is not a single utensil to cook. Place smell was not good. Even though I decided not to stay they charged full and refused to refund the money. Now I have to battle as it’s been 10 days and have not received the partial refund as they said they will charge almost two full nights in between charges and fees. Staff was not attentive nor understanding and simple didn’t care.
• Fred (8/5): - Noisy neighbors sometimes
• Shafqat (10/5): - Tky
• Fred (10/5): - Very pleased
• Robert (6/5): It was ok.. - Front deck employee was really nice and friendly. Room was clean. Only issue I had was I couldn’t lay in bed and watch tv because the light switch to the room when turned off killed everything thing in the room including the alarm clock. They need an electrician asap. Other than that it was good
• Jaivonda (9/5): Exactly what I needed - Convenient location and friendly staff.
• JAIME (6/5): - its ok
• Dr (1/5): You need to clean, you were too busy to turn the rooms over without checking. - The bathroom is the most disgusting, horrific image I ever encountered in my life. Urine stains are everywhere near the toilet. The smell was nauseating. I left right after checking in and booked another hotel nearby. I do not trust the towels were clean eight. The bathroom is the most disgusting, horrific image I ever encountered in my life. Urine stains are everywhere near the toilet. The smell was nauseating. I left right after checking in and booked another hotel nearby. I do not trust the towels were clean eight.
• Srinivas (8/5): - Need to improve the maintenance especially cleaning the room every week.
• Matias (7/5): Good -
• Carlos (10/5): - Nice
• Chauvenet (7/5): Good -
• Charles (10/5): - Location
• Jonatan (2/5): - Should clean everyday
• Jaime (10/5): Exceptional -
• Cheryl (10/5): Exceptional - The front office clerk was the BEST. Greeted me with a smile and very personable
• Louis Brian (6/5): - Traveling with a pet and this hotel came up as pet friendly. The fees were outrageous and cost more than the room did. No refundable deposits. I totally understand the deposit but if my pet did not do any damage that should be refunded. Will not be booking again.
• Debbie (6/5): - It was not very clean. It had no lamp on nighstand between 2 beds only a large dingy light at front door . Old ,dirty refrigerator on the outside, no phone in room to call front desk.. Staff ( Reggie was very accommodating,& pleasant.) Is only thing good here,the staff.The rooms are dank and dingy. Broken table and faucet in bathroom has no screen, So water sprays everywhere.
• Premkumar (6/5): - Budget
• KSHITIJ (4/5): - The property water shower was leaking all the time. Poor facility management. However, the staff was helpful.
• Daniel (5/5): Passable -
• Jill (2/5): - There was a hair not mine in the bathtub and on one of the towels. Didn’t feel comfortable to take a shower.
• Isaiah (1/5): Bad -
• Louis (10/5): - FINE
• charles (6/5): - Air conditioner made terrible noise everytime it cut on. A lot of outside noise. Full kitchen but no supplies.
• Damon (2/5): I would have been more comfortable sleeping in my car - Only thing I liked was access to freeway, to get out of there. Bed was very uncomfortable, toilet ran constantly, shower dripped constantly. Took 4 times to get a key open my door.
• Clintina (7/5): Good -
• mike (2/5): - Elevator broke. And was not fixed on sat 9-14-24 till late night. No TV. Didn't work. Electrical issues that owners knew according to hotel staff. Never fixed tv. I am requesting ful refund. Or i will be notifying fire marshals.
• Verified traveler (2/5): - First of all -we have stayed in other Woodspring Suites. Came to FortWorth for a medical procedure. No one was at front desk to check in. After 3. 40 minute delay.(apparently they were at a party) Our phone in room was not working, leak in tub, toilet was dirty with a broken seat. Water running all night in tub and toilet. Room smelled as well. They also kept my photo I.D. Had to drive back 40 miles. Not sure what’s going on with the management but they need to take better care of the rooms. Our room was handicap accessible too. Never again will we be staying at this particular location. Location is awesome but not hotel.
• christa (10/5): - The staff is absolutely amazing! They are very prompt, professional, and friendly!! They are accommidating to our needs and preferences! Our AC acted up and they fixed it impressively fast! The beds are comfortable, the water is instantly hot, the kitchen is perfect for our needs at mealtime. Everyone is always smiling and made us feel at home! Very thankful for everything they do!
• Anthonia (1/5): Bad -
• Montgomery (4/5): Place is not terrible, just loud and poorly run, and they do not provide any amenities. - Had a kitchen, but hotel did not provide anything to actually use it No soap or anything provided, first room had no pillows so forced to change rooms, toilet was broken in second room and they had no maintenance on staff to fix it. Walls must be very thin, could hear doors slamming all night and people running on floor above. Claim to have a no refund policy even for their own mistakes.
• Tina (5/5): Honestly, I regret it. Their pictures on the website make it look decent to stay. But it was a lie. - The only thing I said the location isn’t bad, the staffs nice except for one lady, she was rude on the phone, & she was kinda rude when I come down to get new towels that’s you have to paid $2 a day for……. The whole room need a new update, everything was used up!!! Bathroom water was dripping, I have kill 2 roaches, the AC is old; doesn’t cold the room & the floor isn’t clean because my & my family feets was dirty end of the day .
• Taryn (1/5): Bad -
• Marcus (4/5): - This property has power outages almost every other month and the manager doesn’t do a very good job of fixing it. If you stay long term, it’s very hard to get your roomed cleaned however they are supposed to do it every 14 days. Staff is just there to get paid. There’s been multiple car break ins and in the parking lot there’s always kids running around unsupervised and hitting cars. The manager doesn’t do anything to resolve any of these problems and mostly makes up excuses instead of giving you a straight answer. I wouldn’t suggest staying here.
• 884jocelynv (2/5): Horrible Management - I had been staying at Woodsprings Suites in Trophy Club for almost four months due to not having a permanent home. Recently, I encountered a serious issue with the general manager regarding the extension of my stay. The general manager claimed that I called for pest control in my room and subsequently refused them entry for maintenance. This is not true. I never called for pest control for ants, nor did I receive any email or notice on my door about pest control maintenance for my room. The general manager did not provide any proof to show that my daughter called in an order for ants and, in fact, lied. She also falsely claimed that I failed to pay for linens, but I have receipts showing that I did pay for linens, which were always given to me by the staff in the office. On the day in question, the general manager knocked on my door around 10 AM, startling me as I was just waking up. I informed her that I was not decent (in my pajamas) to open the door and requested that maintenance return once I was dressed. I also asked the housekeeping lady when pest control would return (she did not even know the time) and if they could come back when I was not getting ready to shower since I was preparing for work. Additionally, I tried calling the front desk from our room phone to notify them that pest control could return, but the phone in our room was not working. The following morning, I attempted to resolve this matter with the general manager to clear up the misunderstanding. However, she refused to allow me to extend my stay, even though I had been paying weekly. She also refused to address the issue and insisted that we vacate our room by 11 AM that day, despite me having paid to check out the following day at 11 AM. During our conversation, the general manager responded unprofessionally by using slang, diverting her attention to another issue about unattended children and a rabbit, and not allowing me to explain the misunderstanding. This response felt like a personal attack rather than a professional attempt to resolve the matter. She refused to listen, walked away from the conversation, refused to provide a contact number for someone above her, and even closed the door in my face. On the day the general manager demanded my daughter and I leave the room, she locked us out after 11 AM and claimed she issued a refund that I did not authorize. This made the situation even worse because another staff member had to let me in and out of the room to get the remainder of my things after I called the authorities to ensure I had the right to access the room to retrieve my belongings. This left me with no time to figure out where I would be staying next. I wish I could give the hotel the rating it deserves, but the general manager is unprofessional, dishonest, and absolutely cruel. Additionally, it has been difficult to find a resolution with the customer service of the property about this serious matter. I am now having to find another hotel to stay in, which most are fully booked or outrageously expensive. Veronica and Reggie of the property were absolutely wonderful during my stay and very kind. The maintenance guy was also great and even mentioned that I was not the only one who had complained about the general manager of the property.

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