Quality Inn & Suites Des Moines - Merle Hay Road
Location: 4995 Merle Hay Rd, Des Moines, Iowa, 50322, Des Moines, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Welcome to Quality Inn & Suites Des Moines - Merle Hay Road, where comfort meets convenience in the heart of Des Moines!
Exceptional Comfort: Experience a restful stay in our 116 air-conditioned rooms, equipped with modern amenities like refrigerators and LCD televisions to ensure you feel right at home.
Prime Location: Centrally located, we're just minutes away from popular attractions such as Casey's Center, Jordan Creek Town Center, and Merle Hay Mall, making it easy for you to explore the best of Des Moines.
Incredible Amenities: Start your day with a complimentary continental breakfast, unwind in our indoor pool, and enjoy free Wi-Fi throughout the hotel. Our 24-hour business center and express check-out ensure a seamless stay for both leisure and business travelers.
Don’t miss out on a wonderful experience; book your stay at Quality Inn & Suites Des Moines - Merle Hay Road today!
Important Information
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - Anytime
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Express check-out
- Free WiFi
- 24-hour front desk
- Express check-in/check-out
- Continental breakfast
- Designated smoking area
- Free breakfast
- Free newspapers in lobby
- Express check-out
- Internet access in public areas - high speed
- Wheelchair accessible parking
- 24-hour business center
- Free self parking
- Computer station
- Pool sun loungers
- Free continental breakfast
- Wheelchair-accessible van parking
Rooms Available
-
Standard Room, 1 King Bed, Non Smoking
1 King Bed
324 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Room, 1 King Bed, Accessible, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Suite, Multiple Beds, Non Smoking
2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Room, 2 Queen Beds, Accessible, Non Smoking
2 Queen Beds
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Room, 1 Queen Bed, Non Smoking
1 Queen Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Room, 2 Queen Beds, Smoking
2 Queen Beds
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Smoking
- Bedsheets provided
-
Standard Room, 2 Queen Beds, Non Smoking
2 Queen Beds
324 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free WiFi
- Bedsheets provided
Guest Reviews
- Meghan (8/5): - Decent hotel for a decent price. We would stay again. The area was ok, a couple food options in walking distance. We hated the small pillows, but managed ok. Easy check in and check out
- Kathryn (4/5): - Our bathroom didn’t have a fan so after showering our room got all steamy and in the morning there wasn’t much out for breakfast. We had to go out and get food due to not getting much available at the hotel. Not happy about that.
- Daniel (8/5): - Loud highway nearby. Friendly staff, hotel needs to be refurbished.
- renee (10/5): Quick stop - Quick over night stop was nice hotel felt safe and clean rooms
- Josah (4/5): - The room had a used bar of soap left in the shower, makeup stains on the washcloths, peanuts scattered around on the floor and beef sticks left in the freezer. We could also hear every car in the parking lot and on the road.
- Pierre-Damien (10/5): - It’s snear a Macdindldvsccurnvrf
- Larry (10/5): - As expected, it was an excellent stay.
- Nurija (10/5): - b nv
- Rose (6/5): - There was not an elevator. I don’t understand why there wasn't an ice machine on all the floors. Room could use some touch up paint and more detailed dusting aka cleaning. There was blood or dark ketchup on the wall. We didn’t touch it.
- Smail (2/5): - Very bad service
- Allison (6/5): - It was just ok.
- Matthew (10/5): - GREAT hospitality!
- Tasha (4/5): - The first room we got had broken glass and hair on the bathroom floor and what looked like pee on the wall by the front door. We reported it to the staff and she said that's what you get when your fine taking a smoking room. The second room non-smoking had a dirty bathroom but better then the last
- Jeff (8/5): - Staff was very helpful.
- Laura (10/5): - Location
- Cari (8/5): - Easy access and near shopping stores and food
- Juan (10/5): - Everything was good.
- Danielle (8/5): - Clean laundry facilities
- Cadjos (10/5): - Very clean room
- Robert (10/5): Great stay at Quality INN in DesMoines - Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.
- Laura (2/5): Nasty place to stay - Horrible disgusting hotel
- Autum (10/5): - It was a wonderful room, breakfast was absolutely great, the beds were comfortable. The pillows were pretty good, the employees were the only issue and they were still really sweet but their English was a challenge so asking for another wet/ laundry bag to put the wet swimsuits in. They kept offering us tissue boxes
- Robert (4/5): - Font entrance had carpet sticking up, which a person could trip over it. The room was not cleaned very well.
- Sherry (6/5): - We like staying at this property because of the price and location. This time, the toilet was plugged and no maintenance available to take care of it. They wanted to move us to a different room. We were able to get it all unplugged, but the floor was disgusting and they didn’t come in to clean it until the next afternoon. We never did get the bathroom garbage can back after we took all the wet towels in it to the desk that first night. We were not offered any other accommodations or discounts for the inconvenience. My partner enjoys the biscuits and gravy. Since I need to eat gluten free, there are not many options for me. But the coffee is good!
- Colleen (8/5): - Room musty & damp.
- john (2/5): - Paid for 1 night then discovered they wanted 50 deposit-paid it to spent night then paid for another night and they wanted another 50 deposit. Didn't have it and couldn't get refund for 2nd night
- Nicholas (8/5): - I enjoyed my stay, nothing special, but got the job done.
- Taylor (6/5): - I liked that i felt safe at this location and the room very spacious. I didn’t like the customer service, the cleanliness, and the fact that there were dead roaches in my room. I didn’t get my room serviced once during my 4 day stay and I even had to take my own trash to the lobby so I could dispose of it.
- Don (4/5): - At 10:15 when we tried to check in we were told that there was no WiFi or Television. It would have been nice to be notified earlier in the day.
- Nadine (8/5): - Good location right off the highway. The gym was very small with minimal ventilation. Good value for price.
- Raeann (10/5): Bummer - Breakfast could have been better
- Joel (6/5): Adequate place to stay for a quick weekend or trip - Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.
- Stacy (8/5): - Clean, easy check in.
- Melissa (6/5): Should have kept researching - Very loud and hard to sleep
- Michael (8/5): - Facility was an odd mix of modular construction with reasonable accommodation
- Wayne (8/5): - Overall stay was very nice. Only issue was the carpet in the room needed a shampoo badly.
- Lexis (6/5): - .
- Doreen (6/5): - The hotel did not have an elevator. It was clean but could use some updating. The breakfast was only sub par. At one time, 4 members of the cleaning staff were having a heated discussion in the hallway which was not very professional.
- Amanda (8/5): - Very clean spacious room. very nice staff and easy check in. Good breakfast options for a small motel style hotel. Safe area with easy to get to convenience options and food. We reserved the place that day and got a great rate and easy check in.
- Verified traveler (6/5): Dirty. - We walked in the room and it was 80 degrees and so humid. It smelt musty. The floors were slick from the humidity and heat. We had to dry them off. There was a clog in the shower so the tub didn’t drain. The door had dirt and stuff all over it. The carpet was torn from the hallway to the door.
- Alicia (2/5): - There was a power outage most of the time we were there and nobody was communicating anything about it. We had three kids with us and no tv, air conditioning or refrigerator due to said power outage and nobody seemed to care about that fact at all.
- Lexis (2/5): - Stagnant water underneath tub lining, power went out most of our stay. Dirt and hair all over the bathtub and night stands. No compensation or room switch
- William (8/5): - Was a nice room very clean but the whole room was very damp even though the AC was working. It got worse after showering there was a vent on the wall but I don't think it was working.
- James (6/5): - Room was large and comfortable. AC was leaking water. Breakfast was not spectacular but it was edible. Pull out sofa bed did not have linens. Had to request from front desk. Was supplied a blanket with larhe burn hole in the middle. Front desk was advised and not concerned. Homeless guy hangs out around property. Did not harass us but maje sure to lock up your belongings
- Beth Ann (8/5): Great value - Room was very clean. We got an updated room with hard service floors. You will probably need to ask for more towels and there’s no hooks in the bathroom. Put the temperature in cleanliness of the room was great! Front of the building looks a little beat up. Being right off the interstate, I understand. But for the price, the quality and stay was great!
- Heather (10/5): - Spacious room. Updated bathroom. Cozy bed linens. Awesome air conditioner.
- Randy (10/5): - We had a enjoyable stay our room was very spacous and clean would diffently stay again
- Mike (8/5): - For the price of the motel the beds and towels and linens were extremely nice and soft. Room was very clean floor looked brand new hallways were clean. Pool was cold but nice size. Breakfast was normal affair waffles eggs biscuits and gravy. Would stay again.
- Lisa (6/5): - Didnt realize breakfast ended at 9am! Saw a lady putting the bagels away and I asked for one since I missed it by 5 minutes….and she said no! There was used soap in my shower and the drain was clogged in the tub,
- sanda (10/5): - Very nice
- Kathy (8/5): - The carpet in room was dirty.
- Mary (2/5): - Toilet didn’t work very well. Room smelled like smoke. Sheets didn’t look clean. Will never stay again!!
- Lucas (10/5): - I love it
- clay (8/5): - The facilities were good and clean. However, I could here every step of those in the room above us. That was disturbing all night. So choose the second floor if you want a quieter room.
- Jessica (2/5): - Because of the front desk staff at this hotel, I had to file a police report and now have a stalker. They gave out my information (full legal name and room number) to a complete stranger and tried to give him a key to my room at 1 in the morning. They also informed me that their front desk phone does not connect to any of the rooms which is a huge safety concern. The hotel staff refuses to let me talk to a manager or the owner to rectify the situation. The sheriff also informed me that there are about 50 homeless people living behind the hotel and that it was overall an unsafe area and to never stay there again.
- Lucas (10/5): - Beautiful quiet place great for a peaceful get away and amazing pool
- Maria (10/5): - Clean, quick check in, quiet.
- Debra (6/5): - The tub was apparently not sealed properly so the tub was squishy when you stepped in and it was very hard to keep your balance. And they did not provide creamer for coffee in the morning!
- Sharon (8/5): - Great check in and service. When taking a shower, the bottom of the tub was very wobbly and I had to hold on the shower wall to not fall down. When getting coffee, we asked for creamer and were told they don’t have any. What! No creamer?! Not okay!
- Johnny (10/5): - The breakfast was great
- Kacy (8/5): - We arrived late in the evening. Check in was quick, no elevator on site so keep that in mind if you have mobility issues, random amenities in the room (2 conditioners, no shampoo) but otherwise fine visit and got a good night of sleep.
- Charles (10/5): - Nice basic comfort and clean
- Yoel (8/5): - It’s was so comfortable
- Ella (10/5): - All good
- Yemi (8/5): - Beat my expectation. Not bad at all
- Larisa (4/5): Looks nicer on the pictures than in reality - The room was not clean. There were ants in the room on the desk and around. The were hair in the sink.
- Cesar (6/5): - During check in we had to wait and wait for the receptionist, and when she finally came didn’t explain why it took her so long nor attempted to apologize, and didn’t even say hi, or good evening. The room was clean, and we slept well. The next morning we didn’t like that there was no staff cleaning the breakfast area, found rests of food on the floor and on the table which we ended up cleaning ourselves, and during our time there we only saw one person coming out from the kitchen to replenish the eggs. The other detail we didn’t like is that the flowerpot outside the entrance has plastic flowers. If they won’t take care of just one flower pot they may as well not have any.
- Shala (4/5): - Our first room smelled awful because the Ac unit was leaking all over the carpet. The second room was definitely not cleaned property with stuff on the bedding and walls. Breakfast was amazing though and they did a great job keeping it stocked. We also found out the next day there had been a tornado warning that we were not notified to go to safety
- Thomas (6/5): - The room was not very clean. Bathroom was outdated and not in very good condition. Breakfast was cold and unappetizing.
- Michael (6/5): Quick stay - Late night travel through. Good for price. Nothing fancy. Could use some updates but did its purpose.
- John (8/5): - They continue to make improvements in the property by painting inside and outside. Breakfast was wholesome and unless you are very picky was more than adequate on their selections.
- Dwight (8/5): Decent economy hotel - Older building, but no maintenance issues. Very friendly staff.
- Lucas (10/5): - I like the pool partys
- Claudia (4/5): - .
- Richard (10/5): - I nice motel. I would stay there again
- KENT (10/5): - Great shower
- Cassandra (10/5): - Clean room and friendly staff. Would stay here again
- Verified traveler (6/5): Not worth the stay - Checkin was a long wait with only one staff on duty. The lobby seemed nice with plenty of room to socialize. Our room was right by the stairs so as expected we heard everyone entering all hours of the night with the slamming doors. The bathroom still had dirty towels from the previous stay that wasnt cleaned up.
- Tracy (2/5): - There were hundreds of ants in one of our rooms. Maintenence had to come and spray the room. Couldn't get a new room. Then had to go back in and sleep in that same room. That is completely disgusting and i do not want to pay for that one room and want a refund
- Wanda (4/5): - Was easy to get to right off the interstate. Staff was friendly. Pool was good. The hotel itself is old and gloomy. Floor in our room was dirty. There was no exhaust in the bathroom and you could see that the ceiling has been repaired - moisture problem, tub overflow above? Breakfast was nothing special. Would not recommend.
- Pamela (8/5): - Convenient location, bed was comfortable, easy check in, gentleman at the front desk was very nice. Cons: The bathroom floor was dirty, I could see when I picked up my shower rug the bottom was brown with dirt. Breakfast ended at 09:00, instead of the typical 10:00, so we missed it.
- Juan Alberto (10/5): - Friendly staff clean
- Kimberly (10/5): - Clean and quiet.
- James (10/5): Smooth Check-In, Amazing A/C - Check in was fast and smooth. We stayed two nights. The room was clean. We were hot from the steamy weather outside but the A/C cooled the room so well that we had to turn it off. Breakfast was a nice (biscuits and gravy).
- Blanca (6/5): - The room had a stale smell The appearance of the establishment is worn down broken down. I ended up leaving extra early there was a lot of noise banging loud noises really didn’t feel safe
- Moise (10/5): - Excellent
- Andrew (6/5): - Food was good and staff was friendly.
- Gail (2/5): - Everything was covered in ants and the staff did nothing to accommodate..
- Kevin (10/5): Great - We had a few complications but they set everything right. Great people. Will definitely stay again.
- Braedan (4/5): - Staff was nice, the rooms were alright. Everything seemed dirty and gross and there is no fan in the bathroom and the chair in my room was all full of food crumbs/pieces which clearly means it wasn’t even cleaned well.
- Brian (2/5): - Upon arrival, I waited 5 minutes for anyone to appear. I even called the front desk number and it rolled to voicemail. Once in my room, I found it musty and smelled of smoke. I went back to the front desk and advised the front desk them about this, concerned that I would be billed for smoking when I left for dinner. Their solution was to put a device in the room that vented a scent for 2 hours until I returned. When I arrived, the smell in my room was overwhelming. My eyes watered and my throat burned. I had to prop open my door and windows in 95 degree temps to try to even endure being in the room. All my clothes and luggage still smell so bad after my trip, I have to keep them outside until the smell fades. Adding insult to injury, there were signs that no food was allowed in the rooms. I did not see this rule at any time during booking. I was told by other guests that the a/c had malfunctioned in the inside pool making it unbearable to use. Should I mention the fire alarm at 3A? No guidance from staff to evacuate or acknowledge it was a false alarm. This place needs 1) maintenance 2) leadership 3) cleaning 4) updated website with their guest rules. I'm done with this brand. I'll sleep in my car first.
- Emilio (8/5): - The hotel was good.
- rachel a (8/5): - Very dated but beds were comfortable. Within close proximity of lots of food options with DoorDash as well.
- Rhonda (4/5): - Don’t walk in the bedroom in white socks. They will be nasty. Don’t ask for the room to be left alone. Things will go missing. Don’t ask for a receipt. It can’t be done. Breakfast was great!
- Heather (4/5): No bedding?? - We showed up late at night with 6 people. We got a room with 2 queens and a pullout couch. No bedding was offered to us upon check in. When I went back to get bedding, I was given one sheet and 6 pillowcases and was told she couldn’t give me any blankets. The employee said she didn’t have access to the laundry room and her coworker would be there to help in 5-10 minutes. I waited 25, then tried to call the front desk. The phone wouldn’t ring through so I had to walk down there again. It was nearly midnight and had been 45 minutes since we checked in. I told her we wanted to go to sleep and wanted a blanket. She finally thought to order me a sheet and blanket from an unoccupied room. When I asked for a discount on my room they were unhelpful and said they couldn’t adjust the price because it was booked through hotels.com
- Carter (4/5): Cigarette burn in my comforter. - Photos are extremely misleading. I only stayed because I couldn’t get my money back. Avoid it.
- ANNETTE (6/5): - Toilet wouldn't flush the first night. I waited half the next day for it to be fixed after I asked to be put in another room. The sink wouldn't drain on the 2nd day. There were homeless people outside the property.
- Traci (4/5): - Our room smelled hortible
- Verified traveler (4/5): Do not recommend - I arrived late and had to ring the bell multiple times because they were busy watching something that could be heard from the check in desk. They seemed inconvenienced to have to help me. In the morning while my daughter and I were still sleeping, housekeeping just let themselves in around 745 and I had to tell them to get out. Breakfast was good.
- Tammer (10/5): - WAS A NICE RELAXING STAY
Photos
