Hilton Garden Inn Istanbul Airport
Location: Yenibosna Mah., Yalcin Kores Cad. 14, Istanbul, 34197, Istanbul, TR
Star Rating: N/A Stars
Property Type: Hotels
About this Property
Recreational Amenities and Dining Experience
Enjoy the indoor pool, steam room, and fitness center before dining at the restaurant, coffee shop, or bar/lounge.
Event Spaces and Business Services
Featuring a ballroom, conference space, and business center, this hotel is perfect for both leisure and work trips.
Convenient Location and Modern Comforts
Situated in Bahcelievler, only a short drive from Mall of Istanbul and Ataturk Olympic Stadium, this hotel offers modern amenities and easy access to key attractions. Book now to experience it all!
Important Information
- Pool access available from noon to 9:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
Policies
Check-in: 02:00 PM - 07:30 AM
Check-out: 12:00 PM
Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Electric car charging station
- Pet-sitting services
- Free WiFi
- 24-hour front desk
- Garden
- Designated smoking area
- Steam room
- Elevator
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Wedding services
- Free wired internet
- Wheelchair accessible parking
- Free self parking
- Free grocery shopping service
- Pool sun loungers
- 24-hour fitness facilities
- Electric car charging station
- Housekeeping on request
- Ballroom
- Banquet hall
- Covered parking
- Coin laundry on site
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Food and water bowls
- Pet-sitting services
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Room, 1 King Bed, Accessible
1 King Bed
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Grab bar in shower, lever door handles, hand-held showerhead, transfer shower, wheelchair-accessible bathroom vanity, closed-captioned TV, accessible bathtub, bathroom emergency pull cord, low-height electrical outlets in bathroom, portable shower seat, and portable bathtub seat
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable bathtub seat
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Bathtub grab bar
- Shower grab bar
- Bathroom emergency pull cord
- Accessible bathtub
- Lever door handles
- Desk chair
-
King, Suite, 1 Bedroom
1 King Bed
839-sq-foot room with city views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Lever door handles
- Desk chair
-
Room, 1 King Bed
1 King Bed
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height door lock, roll-in shower, wheelchair-width doorways, wheelchair-accessible bathroom vanity, hand-held showerhead, lever door handles, low-height desk, low-height electrical outlets in bathroom, low-height counter and sink, low-height bed, wheelchair accessible, low-height view port in door, grab bar in shower, portable shower seat, bathroom emergency pull cord, and closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Twin Room, 2 Twin Beds
2 Twin Beds
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Lever door handles
- Desk chair
-
Family Room, 1 Queen Bed
1 Queen Bed
377-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Lever door handles
- Desk chair
-
Family Room, 1 King Bed (Connecting Rooms)
1 King Bed
603-sq-foot room with city and courtyard views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Lever door handles
- Desk chair
Guest Reviews
- Sone (10/5): - Friendly staff, great room service, clean, food amazing. Will definitely be back
- Ghulam Mohammad (8/5): - The staff was not cooperative. Other than that it’s a good place to spend the night
- Muhammad Qandeel (10/5): - I would love to book again
- Maddison (8/5): Alright for a short trip - The property was nice the buffet options could be a little more western friendly the only thing I really ate was toast and a pastry for my paid breakfast Same for the dinner menu could be a bit more extensive for a Hilton hotel Overall it was ok for a day or 2
- Jerry (4/5): - I can't emphasize enough how much this hotel needs overall improvement. If it’s part of Hilton, I would expect most of the staff to speak English. However, the front desk staff clearly need more training, particularly in their language skills.
- Logan Cameron (10/5): - I stayed here in early May for 10 nights, the hotel was beautiful and the breakfast was great. The customer service is excellent, if the staff cannot understand you use Google translate. The hotel is far from the city centre, I used Uber for taxis and I never had a problem, I didn't know Uber worked in Turkey. The grounds are nice and there is 24 hour security, and also, a pool and gym. The restaurant food is brilliant, I recommend the Margherita pizza. You can't wash your clothes for a cheap price or you can get the hotel to do it for you. The coffee and tea is delicious and the view from the room is something else.
- Glenn (6/5): - Stayed here before…rooms to hot …air con could not be adjusted from 26 degrees…could not sleep at night due to being to hot…staff could not do anything to help.
- Dale (6/5): - The heating the rooms was horrible.. it was like sleeping in a sauna every night.. apparently the entire hotels on the same hearing system .. even after opening room window did not really help
- Clara M. (6/5): - Good hotel and room service options. The day before my checkout, I was prompted to check out 3 times by staff. After clearing up the misunderstanding, they still went ahead and deactivated my room key card. On the day of checkout, staff refused to help me get my suitcase down to the lobby, despite them knowing I had just had surgery.
- Shafiq (2/5): - The hotel is very poor condition, while our stay the road was blocked due to construction work , we had to move round round for 1hr and no body to help When we contact the receptionist Why not keep a sign board to show the access way to come to Hotel they put all balm on government
- RANA (4/5): - Not a clean hotel. The room had hair in the bathroom and carpet had several stains on it.
- Zakari (10/5): - The staffs are always available to assist you to make your stay comfortable.the receptionist are nice and humble.i like that
- Lissy (10/5): - The staff was rude, I was in an international video call and one of the front desk guys asked to low my voice that they were trying to talk between them . I didn’t liked his tone of voice , it was rude , they don’t qualify for that job since they don’t have manners . That was my first impresión . Also the shower towels they need to buy new ones, the ones they are using are very old and deteriorated. The air conditioner was too hot, we reported it but they never showed. We slept with the windows open due we couldn’t stand the the temperatures.
- Verified traveler (6/5): Not for tourists or families - While the hotel presented a pleasant and well-maintained environment with a friendly staff, it may not be the ideal choice for tourists or families. Situated in a somewhat secluded location, I observed that both local residents and fellow hotel guests did not exhibit a welcoming attitude towards foreigners. Consequently, I have decided not to consider staying here in the future.
- balen (10/5): - it was best
- Nikola (8/5): - It is a dissent hotel close to the old airport of Istanbul. Still occupated and well maintained. Rooms are nice, bad is good.
- Francis (10/5): - I like the diner also
- Andrew (4/5): - Hotel staff are not very helpful, very unorganized, the hotel smells like sewer due to leaking drains in the car park. Don’t waste your money on this hotel
- Marco (10/5): - Convenient Hotel to stay if you on your way to the International Airport.
- Ahmad (10/5): - Miss ruya at reception very nice and help
- Liudmila (10/5): - Very nice hotel, the room was big and clean, staff is very friendly, the food is good
- glenn (10/5): - second time I have stayed at this hotel for business and I find it very convenient
- abdulghani (10/5): - Great amenity Food buffet was great clean tasty Turkish cuisine breakfast was great Turkish breakfast. Have to say really impressed with front desk staff helped me with printing papers and charging my phone great people indeed
- James (2/5): - The property is no where near the airport very dishonest to call it an airport hotel
- zakareya (10/5): - Customer service really is 5 stars from all the staff unfortunatley this time the room was very hot 🔥 even with heating off and window open didnt have goodnight sleep even though the staff was great my guess is because i stayed on 19 floor and the heat goes up in the building wouldnt really blame the hotel its middle of winter so aircon wasnt on wverything else was spot on.
- Vektoria (10/5): Best Hotel in the Area - We’ve stayed two times at the Hilton Garden Inn while in Istanbul and it has been the cleanest Hotel we have stayed in the area. The front receptionists Ruya and Tulay were AMAZING! These two young ladies are some of the kindest and most generous I’ve seen so far on our 1 month trip to Turkey. We’ve been to many other hotels but no one was generous and helpful like these two ladies. Keep up the good work girls! Our housekeeper Kursat was wonderful and very helpful. Very generous man and takes care of any of your needs and room. Some other hotels have a bad smell to the room but there was no smell in these rooms. Great views on the upper 20th and 21st floors we stayed in. Currently, construction going on at the front so recommend booking at the back of the hotel until that building is complete. The only problem was it is a bit far from the city centre and the main attractions of Istanbul which can be a 20-30 min taxi ride. Also, wi-fi was not that great and got really slow during the night but called the front desk and they were able to fix it. There is some walking distance restaurants nearby which was great.
- Saba (6/5): - I did not appreciate the staff at reception, not so helpful with my luggage, says they don't have bellboys.
- Hassan (10/5): - Its a very well managed hotel, staff is very friendly and helpful. One of the front desk person, Nur, made our stay very comfortable due to her helpful and outstanding service.
- Moneir (6/5): - The rooms are old, the furniture needs to be clean, the floor carpets also old, the pillows were smelly I had to ask to replace the pillows. Over all the staff were friendly, the breakfast was good, except the haws-keeping needs to learn haw to give a privacy to there Guests.
- Praveen (2/5): Worst to stay - This hotel is not good at all in anyway, Reception not responding properly, they won’t pickup calls, air conditioning not working
- Shahana (10/5): Amazing - Stay was amazing, will be coming back next year. Service was really good. Highly recommend this hotel. Was staying in another hotel but it was horrendous, glad I changed hotel to this one.
- Alex (10/5): - It was great
- Verified traveler (8/5): - Nutral
- Verified traveler (10/5): - We stayed for three nights and the room was clean stuff very friendly
- Verified traveler (4/5): - The air conditioner was not working it was so hot and they did not allow me to chance the room
- Mohammed (2/5): I dont recommend staying here - Bad receptionists and definitely bad customer service.
- Rachid (10/5): - I had wonderful stay at the Hilton Hilton Garden Inn Istanbul Airport. Starting with the staff, they were the most welcoming and caring people I have met recently in an hotel. Wonderful service , The facility was well prepared and ready for COVID-19. Sanitizer gels everywhere, tissues to use for elevator buttons, careful set up in the dining area with the right spacing of the tables. I felt completely comfortable being in the hotel and a real pleasure to visit this place. The hotel is awesome,
- Amar (6/5): - The management of the hotel is the worst. One of the night staff is arrogant and not polite and not helpful
- Joaquin (10/5): Convenient and Nice. - Nice Hotel near the Old Airport.. Convenient If you have some to do in that area. Just I used the room not Extras and not breakfast.
- Shadi (10/5): Great Experience - The hotel looks new, the room furniture is new and very clean. Unfortunately, The gym facilities were closed due to Corona. Ismail the manager is the star of the hotel. Very knowledgably and always trying to help.
- Bashar (10/5): - All went well with us. Thank you very much. Only the location wasn’t very good
- N (8/5): - Very nice and clean . Nice hotel staff very good
- Ehab (10/5): Strongly recommend - Perfect for business , little far from public transportation but hotel facilities are great
- William (6/5): - The balcony was very dirty
- Verified traveler (4/5): - They advertised shuttles to and from the airport. NO shuttle. So they advertised air-conditioning. We had a hot room for majority of the trip and even switched rooms.
- Laura (8/5): Great place to stay! - It was very clean and the staff was very nice. The food was excellent!
- ALAIN (6/5): Attention ce pas l'aéroport International - Attention, le nom de l'hôtel est trompeur et porte à confusion, le nouvel aèroport d'Istambul '' IST'' se situe à 50 km de cet hôtel, arrivé de nuit, nous pensions à juste titre avoir réservé a proximité de l'aéroport IST d ou nous devions redécoller le lendemain de bonheur...?? Or l'ancien aéroport ''Ataturk'' qui n'accueil plus que les cargos et les vols privés est situé a 8,5 km mais le nom : Hilton Garden Inn Istambul, est trompeur, d'ou une note de taxi Aller Retour de 2 x 250 TRY (soit 40,00 Euros X 2 = 80,00 euros) +temps de transport, fatigue et prix abusifs des taxis. Par ailleurs accueil, personnels, service, inexistant, hôtel vieillissant , non entretenu, moquettes tachées, nous avons cherchés le '' Garden'' ??? seul le nom de ''Hilton'' et pour être juste hônnète et juste un très bon PDJ.sont exact. je pense urgent pour éviter au futur voyageurs tous les déboires que nous avons subit, c'est de clarifier le nom de l'hotel soit de rajouter ''Ataturk,'' soit de retirer ''Airport''
- Verified traveler (10/5): - The convenient location and friendly customer experience
- Verified traveler (8/5): - Swimming pool and fitness centre is good for 4 star hotel standard. Cleanliness in general is not bad however the window is dusty. Hotel must provide shuttle bus to the international airport.
- Ben (2/5): - Room was not clean. Carpet has full of stains. Teapot had tea in it from previous user. Shower drain was not working, water was accumulating in the shower pan as much as 2” thick.
- Seyed (10/5): Good stay - Nice clean hotel with good breakfast. Staff were nice and helpful.
- Verified traveler (8/5): - Very good hotel the stuff is helpful and the hotel is clean
- Syed (6/5): Need repairs - I requested extra towels over the phone, in person twice, never got them. Finally they gave it to me after complaining and insisted to stay in lobby till I get it. Curtains were hanging loose because the railing was broke, curtains looks like never pressed they were crumbled and look like ghetto. Hallway carpet needs to be replaced or steam cleaned. Too many people at the buffet, way over crowded, I guess due to holiday.
- DE-KA (8/5): - I didnt like room service cause I was waiting 1.30 hour room service for my order.
- Verified traveler (8/5): - Good money value, good staff, bad location, bad parking, decent rooms.
- AMJED (10/5): - The staff made my stay very comfortable and enjoyable.
- Verified traveler (8/5): Great place to stay - Overall everything was good. Unfortunately when I booked it was advertised on hotels.com as offering free airport shuttle. This was not the case as there was a charge of €10 plus tax each way. They said it was a mistake and they would amend it. Despite me asking and hotels.com to honour what they had advertised they refused.
- Verified traveler (10/5): - The buffet breakfast was unique , lots of variety to pick from . Really lovely place, good atmosphere and friendly people .
- Zahrah (8/5): Okay hotel. - Hotel was nice as you entered. The conditions of the rooms is lower than a 4 star hotel i thought. The bathroom shower was blocked which collected water and had to take a brief shower as it would have overflowed. We got a guy to come and fic the plughole after which every time we took a shower it smelled of sewage. The room also had two different sized pillows. We had to request twice before we got a normal soft pillow.
- Melody (6/5): - First off, it isn't even close to the airport, it is a good 35 minutes away. Second, the airport shuttle runs for a very limited time. Not only was it not available at my pick up time, but it wasn't available at my from off time I have stayed at a lot of Garden Inns, but this was a disappointment. Very misleading and not worth the cab fare
- Verified traveler (10/5): - All was realy exelent .stay are helpfull.the room is cleen only breakfast was not exeptteble
- Verified traveler (8/5): - Internet speeds were ridiculously slow. I don't understand in this day and age a brand name like Hilton can be OK with this. When I asked the reception they said maybe it was because the hotel was full. Internet service should have been picked with the consideration that the hotel can be full occasionally. The fuller the hotel the more the complaints would be on this matter.
- Verified traveler (6/5): - This property was not Hilton’s best. It needs renovations and the property needs to be kept up, meaning the rooms. There is no water pressure and the rooms are very hot and stuffy. There are many better hotels in the area to choose from. Staff doesn’t speak or understand English, so it will be hard to communicate
- Ehsan Erim (2/5): - Ilk girdigimiz oda malesef temizlenmemisti, banyo ve yatakta kıllar vardı. Özür dileyip odamızı değiştirdiler hemen ancak yeni oda da banyoda temizlik bezi unutulmuş nevresimler yırtık ve havalandırma çalışmamaktaydı. Havalandırma ile ilgili resepsiyonu 3 kere aramamıza ragmen hiçbir geri dönüş olmadı, oda buz gibiydi. Dinlenemedik hayal kırıklığı oldu.
- Ibrahim (8/5): Very bad location - Very far from Transport. There is no directions from employee if you ask about Metro bus or train. They need to prepare a brochure with the buses that go to the Mrtro.
- Verified traveler (6/5): - At middle night the person in the next room start to smoke and because mi room has a door conect to that room the smell start to invade my room and was necessary open the window the rest of the night with the adicional problems, cold and noise of the takeoff airplanes.
- Verified traveler (6/5): - Not at all a Hilton Hotel Environment, first a very unfriendly staff with very low audience
- Ahmed (2/5): Avoid at all cost - or ruin your holiday - Avoid this hotel at all cost. The experience will spoil your holiday. What can I say?! The horror started before arriving and remained throughout our stay. Sent emails informing them were due early in the morning and so booked an extra night. No reply. Arrived to find they'd given our room to someone else. Had to wait after travelling all night - unacceptable! Hotel manager yakub was rubbish. He needs sacking replacing. No care Stay was full of issues. Room cards only work once. Had to trek down numerous times a day from 32nd floor to have them reset. Breakfast is slow. Chefs are ignorant. Randomly decide they want to stop serving breakfast telling us the food is finished (lie!) If you ever ask for anything, it will never come. Pride themselves with Hilton Garden Inn promise posters displayed everywhere but don't fulfil promises! After all the complaining and international emails they decided to leave us a fruit platter, half a case of bottled water and some tea the night before our departure - 6 nights later. Hilton International customer care is rubbish too. Emailed them during our stay to complain. Nothing was done. Had to badger them for a whole 2 months after the event to seek a solution. Unresponsive. Shoved from pillar to post by hotel management. They said complain to hotels.com who said complain to Hilton. Hotels.com were useless too. Unacceptable and inadequate customer care.
- sal (2/5): - hotel staff didnot speak english . the gym was hot all the time with no water cups. treadmill broken
- Mesut (10/5): - Front desk, room service and housekeeping were all very friendly.
- Osamah (2/5): - No experience No services We checked out mid night to reach another hotel
- Azizullah (10/5): Excellent hotel - It was amazing hotel With good Customer service We had good stay thank you.
- Ahmad (8/5): Staying at hilton - My stay was nice but the breakfast is too limited only for Turkish type. There is no variety on the breakfast which let you to search for different restaurants. Other than this, it is good to stay.
- Ahmad (8/5): - It is nice
- Ahmad (8/5): Staying at Hilton garden inn airport - It was reasonably nice and enjoyable but the breakfast is only Turkish style and no enough variety
- A.S (6/5): OKAAY, Hotel but wouldnt stay here again. - Reserved two rooms, one was not ready "as usual" so had to get rooms in different floors. Staff are awful!!! I called the hotel to speak to my roommate - the receptionist asked if there was a problem me wanting to speak to them and asked WHY? I was in total shock. I told them there is no problem, I would like to speak to my roommate, so eventually after going back and forth (them knowing little English and working in Hilton is not a plus either.) I got connected. I had a visitor who was visiting me for 5minutes to drop something off - they asked me to pay 50TL !!!! I argued at the checkout and they took it off. this is awful service!!! Room menu is EXTREMELY expensive and rubbish quality. I once wanted to order a Caesar salad and they me to wait 30minutes for it to get ready .. LOL also, the telephone says connect to room service which never answers however if you call the reception and they put you through it gets answered !!! I was at the 20th floor facing the city view, with airplanes crossing often so it would be noisy. the other room was at 17th floor and facing an awful demolished building view. I would not recommend this hotel.
- Samira (4/5): - Not as expected at all. Breakfast was good but all aminities announced were not available.
- Muhammad (8/5): I was okay. - I had problems with conversation as the staff did not speak proper English.
- Zeyad (10/5): - Everything is great but the wifi can be improved and the receptionists can be more responsive
- salem (2/5): - in the middle of no where,,, very rude staffvery rude staffvery rude staffvery rude staffvery rude staffvery rude staffvery rude staff
- MP (4/5): - The aircondition in the room was not working. I requested them but still could not do anything about it. there must be many more guests who must have faced the same problem, but didnt complain. So the percentage of AC not working is more than whats complained. you can easily find similar price for 5* hotels nearby. Dont go for this 4* property due to its name.
- Verified traveler (10/5): Nice hotel, very clean, good food, elegant. - this is the second time i stay there and i would stay again, rooms are clean, fancy and the staff is out of this world very helpful.
- Damilola (10/5): Awesome - My stay was amazing, quiet and very clean. Customer service was friendly. Will always stay here.
- Damilola (10/5): Safe - Amazing and safe place to stay.
- rebecca (10/5): Great stay in Kusadasi - Great location and roof top pool with a great view of the sea. If you stay here you will not forget it!!!
- ERDAL (8/5): - This hotel is a candidate for Five. It is new, it is clean. The staff is helpful and efficient,
- Verified traveler (4/5): Poor service - The shuttle service was listed as 24 hrs, but when we called they said only limited times per day and we have to wait for several hours for the next shuttle, the air condition in the room was not working, we called the front desk to send some one to take a look at it, no one shoed up, we had to sleep without an air condition. No one came up to the room to check on the air condition
- Verified traveler (10/5): Satisfied customer - Good location, close to airport, fair grounds and city center. Nice and clean room. Helpful staff.
- HIDAYAT (10/5): EXCELLENT - NICE QUITE ANS CALM
- Verified traveler (8/5): - Very nice hotel thank you will sign vegging bumming
- Rajai (8/5): Close to the airport - Stayed for one night but I checked in late and the towels were used and it seems someone used this room and changed it and they didn’t clean after him! I didn’t had time to complain since I had early flight next morning
- Verified traveler (10/5): - Clean, convenient, friendly airport hotel. Highly recommended.
- Verified traveler (6/5): so,so - i didn't find it very clean,but hotel staff was very good, i was expecting to find praying mat but there wasn't one
- Richard Manwick (8/5): Good - Good.
- Verified traveler (10/5): - Close to the airport, clean rooms, friendly staff. Very convenient.
- Nazim (6/5): Book anything else but this place!!! - Probably last time I stay in this hotel. Service was appalling and reception staff are incredibly rude. Nearly walked away to find another hotel but local area is empty. Will avoid at all cost next time. Again: reception staff are beyond rude and totally useless. Also: so called airport shuttle with no service between 9am and 6pm. Because people don’t fly on those hours????
- Nazim (8/5): Clean tidy - Close to airport so idea if arrive late at night. No frills. Clean and tidy
- John (8/5): Short and sweet stay - Handy for airport as we had early morning flight. Clean convenient and at a good price. Could hear other guests in adjoining rooms and could smell cigarette smoke through air conditioning for a short while.
- John (10/5): Bare Pantry - Overall everything was fine. HGIs never worry about vegetarians, so I was not surprised by the lack of breakfast and dinner options. The pantry, thought, was especially empty unless one wanted sweets, which I did not. The entire facility was clean and comfortable. The staff was friendly and very helpful. I really cannot deduct points overall. I would stay here again!
- Verified traveler (6/5): - Hotel in bad location, faraway from the downtown and there's no staff to take your baggage to or from room and breakfast is very normally
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