Helnan Auberge Hotel

Location: Karoun Lake , Faiyum Governorate, Sinnuris, Sinnuris, EG

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 03:00 PM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Express check-out
• Area shuttle (surcharge)
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Sauna
• Picnic area
• Elevator
• Television in common areas
• Safe-deposit box at front desk
• Multilingual staff
• Express check-out
• Smoke-free property
• Express check-in
• Billiards or pool table
• Tours/ticket assistance
• Area shuttle (surcharge)
• Snack bar/deli
• Turkish bath/Hammam
• Playground on site
• Free self parking
• Pool sun loungers
• Banquet hall

Rooms Available

• Standard Room

  1 Double Bed OR 2 Twin Beds

  312-sq-foot room, balcony/patio with garden views

  
  

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, and 24-hour room service

  Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Smoking

  Max Occupancy: 3 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Balcony or patio
  • Free cribs/infant beds
  • Smoking

• Standard Room (Egyptians Only)

  1 Double Bed OR 2 Twin Beds

  Features a private balcony/patio

  
  

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, and 24-hour room service

  Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking

  Max Occupancy: 3 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Balcony or patio
  • Free cribs/infant beds
  • Smoking

Guest Reviews

• Hosam (10/5): - Very unique property, staff are extremely helpful and friendly
• Shady (2/5): - Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
• Ehab (8/5): Great experience - Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
• Nariman (2/5): - Horrible place, dirty, food is disgusting. The third bed for the
• Verified traveler (2/5): - Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
• Alaa (10/5): - a very relaxing place
• Verified traveler (6/5): - The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
• Verified traveler (6/5): - Great location, great views, beautiful garden, historic
• Abeer (8/5): Needs renovations - The hotel has a lot of history but it needs huge renovations.
• christie (10/5): - Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
• Verified traveler (10/5): - Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
• Mervat (10/5): - 👌👍 very good everything perfect we love stuff
• jafar (8/5): - Good overall
• Verified traveler (8/5): - Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
• Verified traveler (6/5): - location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
• Thomas (8/5): - Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
• bassem (4/5): - long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
• Verified traveler (6/5): - Average hotel nothing special, location is good to go anywhere in fayoum
• hanan (2/5): All public area is not heated very cold all over - I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool
• aliaa (8/5): nice hotel - over all was good , very friendly staff, amazing view from the rooms

Photos