UTASA VILLA REAL inn

Location: Jirón Deza, 540, Puno, pe

Star Rating: 3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Parking
• Room service
• Luggage storage
• Tour desk
• Ironing service
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a walk-in shower. The triple room features a flat-screen TV with cable channels, a wardrobe, a carpeted floor, heating as well as city views. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers

• Single Room

  This single room features a desk, private bathroom, cable TV and city views.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Double Room

  This double room features a desk, private bathroom, cable TV and city views.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Twin Room

  This twin room features a desk, private bathroom and cable TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers

Guest Reviews

• Sanchez (8/5): Buneo y tranquilo. - Lugar muy Tranquilo, muy cerca al centro. El personal muy amable y muy atento. La habitación que me tocó estaba un poco oscura, poca iluminación natural.
• Petra (8/5): -
• Hacquard (8/5): - - La sympathie et l’accueil de notre hôte - La possibilité de laisser ses sacs pendant l’excursion sur les îles (alors qu’on ne revenait pas à l’hôtel après) - Notre chambre était spacieuse et les lits confortables - L’emplacement, à quelques minutes à pied du centre ville
• L Giulia (7/5): - Posizione Pavimento e copriletto sporchi
• Lara (8/5): - Good location, very friendly and helpful staff, nice breakfast.
• L Giulia (7/5): - Posizione vicina al centro, disponibilità di deposito bagagli. Copriletto e pavimenti sporchi.
• sergio (7/5): -
• Marie (5/5): -
• Dextre (9/5): Confort - El desayuno excelente, tenía de todo, fruta, pan, queso, etc etc Nada,todo bien
• Marta (10/5): - La atención del chico de recepción fue excepcional, nos dejo dejar las mochilas para una excursion aun habiendo hecho ek check out. Personal muy atento camas comodisimas y muy buena relacion calidad-precio. Al lado de la plaza de armas. Agua caliente. Desayuno incluido Nada
• PAREDES SALAZAR (10/5): El hospedaje es tal cual figura en sus fotos de promoción. El Señor que nos atendió muy amable - Espacio amplio, cómodo y limpio
• HERMOZA CUTIRE (10/5): -
• Natasha (7/5): - Tenía calefacción El desayuno era muy básico
• Jhon Bryann (10/5): - Habitación muy acogedor y limpio y el desayuno todo fresco
• Roberto (6/5): Nada que ver con las fotos, le sobra una estrella - Lo mejor del hotel es su personal que no puede ser más amable y buen desayuno El precio es muy económico pero no puedo dejar de decir que nada tienen que ver las fotos con el hotel, sería buen hotel hace 10 años pero está abandonado, falto de mantenimiento, no pude ducharme en mi estancia porque no salía agua caliente. No hay calefacción, Moqueta en el suelo que da impresión de suciedad, techos y paredes desconchadas, enchufes rotos. Si no fuese por el buen desayuno y la atención prestada, sería un suspenso
• Sarah (7/5): Gute Unterkunft für die Erkundung Punos - Sauberes Zimmer, komfortables Bett Nur ein ganz kleines Fenster nach draußen
• Ricardo (10/5): - Estaba todo limpio y la atencion muy amena
• Dirk (7/5): - Breakfast was very basic. There is no radiator to heat the room.
• Flávio (8/5): - Prédio antigo e reformado. Muito bonito. Funcionários prestativos e educados. O quarto ainda não passou pela reforma. É amplo e bem distribuído, mas se tiver rinite, vá preparado pois o quarto tem carpete...
• Miryam (10/5): -
• Miryam (10/5): Totalmente recomendable - La ubicación, el personal que es muy atento, el cuarto que permitió dormir calientito
• Claudia (10/5): Muy recomendable - La ubicación, el desayuno y destaco la excelente predisposición de Elmar, estuvo para todo lo que necesitamos, nos consiguió el paseo por el lago Titicaca en el momento que llegamos Nada
• Kevin (10/5): - La atención.
• Marta (7/5): buena ubicacion - Me gusta la ubicacion y la tranquilidad. Los desayunos mejoraron bastante, pero el cafe sigue siendo horrible y los jugos suelen ser demasiado dulces o de carton (no de frutas).
• Ames Gonzales (9/5): - La buena atención y atento el sr. Elmer. Que en las mañanas el agua para la ducha es casi fría.
• Huberth (8/5): Seguridad y confort - La ubicacion muy central,cerca de todo. El personal muy atento El desayuno creo que fue muy basico y no habia variedad en los dias,pero no es malo
• Aydee (10/5): Comodidad y calidez - Amabilidad de la recepción, comodidad y ambiente cálido de la habitación. Resalto la comodidad de la cama y el agua caliente del baño dado que Puno es una ciudad con clima frío. -
• Jacques (8/5): -
• Jacques (8/5): -
• LISANDRA (2/5): - A cama e o aquecimento são confortáveis. Recepção atenciosa O meu carro teve o tampa do motor (capô) toda riscada no estacionamento. Ele foi levado pelo manobrista de frente ao hotel para cerca de umas 3 quadras. Quando fomos buscar, no dia seguinte, a garagem era bem escura, saímos e unas 5km pra frente paramos e descobrimos o estrago que foi. Além dos riscos, algo em azul raspou no carro
• François (10/5): -
• Carmen (10/5): -
• Michael (9/5): Alojamiento excelente en Puno! - Desayuno excelente, personal excelente, cerca del centro de Puno!
• Pilar (10/5): -
• Luciana (7/5): Hostal económico bien ubicado - El hostal está bien ubicado y la habitación es cómoda,, el baño es bastante grande. El chico de recepción muy atento. Tiene varios detalles que con poco se podría mejorar mucho. La habitación no tenía ventana, no te dejan toalla de cara y dicen que no está incluida, el desayuno es muy pobre.
• priscila (9/5): -
• Gustavo (5/5): - El trato de la persona de la recepción. El hostal tenia un aspecto antiguo, el agua caliente se cortaba por momentos, asimismo nunca me llegó la boleta electrónica que pedí y dijeron que enviarían. (Es muy importante que se emita inmediatamente).
• Julio (8/5): -
• Rui (9/5): -
• Natalia (10/5): Lindo! - Fue muy acogedor y limpio, el cuarto caliente y las camas cómodas para la temporada que fuimos, la ducha si demora un poco para calentar, pero nada del otro mundo, todo bien 😊 No hay ascensor, pero el personal muy amable te apoya con los equipajes!
• SARA (7/5): Buena ubicación, personal muy amable. - El personal muy amable. Muy buen ubicación, caminas unos 100m y ya estás en la calle principal. Tuvimos un problemilla con el agua caliente y el personal lo solucionó en el momento. Las instalaciones están un poco viejas, le vendría bien una renovación. Pero estaba limpio
• Manuel (8/5): Buena atención en una ubicación aceptable - Alojamiento tranquilo, no lejos del paseo peatonal con restaurantes, y que conduce a la Plaza Mayor. Muy buena atención por parte del personal. Y buen desayuno. Me proporcionaron transporte para cuando de madrugada tuve que marcharme. No hubo nada que me disgustara.
• Julio (9/5): - Son muy atentos y dan buen servicio
• Noa (8/5): - hotel-host nettester mensch den ich seit langem getroffen hat, ist allen unseren wünschen nachgekommen und hatte immer ein freundliches lächeln parat. gerne wieder
• Nolberto (10/5): -
• Floriane (7/5): Bien - Les lits sont confortables avec une couette et la personne a la réception est top! Et bonne localisation, près du quartier central (3 min à pied). Pas de restaurant dans l’hôtel, petit déjeuner très simple.
• Alain (8/5): - Idéalement placé, près du centre de la ville. Le responsable est très serviable. Possibilité de laisser ses bagages si l'on part 2 jours en excursion sur les îles du Titicaca.
• Anna (4/5): - Personale gentilissimo e colazione molto presto. La doccia era calda. Camera umidissima e fredda, moquette e bagno molto vecchi. In generale un po’ sporco
• Hotel (10/5): - Excelente estadía con un buen servicio..Elmer es un buen anfitrión, la habitación cómoda y el desayuno de maravilla... gracias.
• Lenny (10/5): Séjour parfait avec un personnel génial - Personnel incroyablement gentil et accueillant. Rien
• John (9/5): -
• Tommaso (10/5): -
• Tommaso (10/5): - posizione, colazione e staff
• Xavier (8/5): Very good - The host was very nice and helpful. Spoke English. Helped organize tours and taxis. The breakfast is good. The hotel is very fancy looking for the price. Beds are great! No hot shower was the only major disappointment :( Only slightly warm. Also it is not located very close to the center and you'll need a taxi to get to the port and bus station
• Jacob (6/5): Pleasant -
• Andy (6/5): Pleasant -
• Andy (8/5): Very good -
• Philip (9/5): Superb - The welcome. Comfortable beds. Hot showers. Good breakfast. Nothing.
• Dona (8/5): Very good -
• Miguel (9/5): Superb - Very spacious room with 2 chairs and table, as well as closet. Also they provided a heater and extra blankets if needed. Location was okey next to Plaza Pino Standard breakfast and if not waking up early they don't replenish by default
• Linda (9/5): Comfortable - Very clean, comfortable room and quiet; very helpful staff who looked after me when ill and provided water and soup without me asking; also looked after my bags. One person spoke English. Very simple breakfast
• Pauline (9/5): Pleasant in all ways possible! - Very lovely staff, willing to go the extra mile for their customers.
• Valeria (10/5): Nice stay in Puno - The room is cozy and not too cold (for Peruvian standards in winter). The host was incredibly kind, he helped us by keeping our backpacks all day long and with recommendations. Breakfast was also rich and tasty.
• E (7/5): Good - The water never got warm. I had read other reviews about this issue but I left the hot water running for 5+mins and it never got warm. I also found the room very cold. While they do provide lots of blankets so when you are in bed it is warm.
• Anique (5/5): Passable - Close to the Peru rail train station. Nice hot shower. The sheets were stained, there were hairs in the bed. Need to ring the bell to get in and at one point the man to open the door has left so we were left waiting outside until he returned.
• Tim (6/5): A decent place for a good price. - Good location, comfortable bed, good hot water shower. Clean bathroom. Nice staff. Good price. The room was quite smelly and badly stained carpet. Took a day to air it out to a reasonable odor😜
• Mladen (9/5): Superb -
• Blake (8/5): Very good -
• Ludovic (8/5): Very good -
• Antoine (10/5): Exceptional -
• Abbie (8/5): Good value private rooms. - Very clean. Comfortable beds with lots of blankets. Good buffet style breakfast. Wi fi was excellent There were a couple of times that the staff weren’t around when I needed them. Also the street was a little dodgy at night.
• Ágota (7/5): Good -
• Philip (8/5): Very good - location great, helpful staff, good price a bit noisy in my room, I could hear noise from various places
• Karin (8/5): Very good - The gentleman at the front desk was super helpful! He carried both our very large backpacks up to our rooms which was very appreciated after a long day of traveling! The WiFi was good, breakfast was good and the location was nice and close to shops and restaurants. The hot water took quite a while to kick in, I almost gave up!
• Kuntur (8/5): A perfect refuge for the cold nights of Puno. - The room was clean and in order, next to each bed there was an electric stove, timely for the extremely cold nights of Puno, although I did not need them, the infrastructure of the room and the hotel in general was well maintained, the bathroom was clean and the shower had hot water. Breakfast was plentiful and pleasant. The hotel manager did not give me corresponding invoice at the time of payment, he said he would give it to me during checkout. When I checked out I forgot to ask for the invoice and consequently I did not receive it. After 20 days I remembered the detail I called him and asked him to send me the electronic invoice, only after a week of my first call and after insisting the manager sent me the invoice.
• Nanette (8/5): Very good -
• Claudia (8/5): Helpful staff and good deal for what you get. - Great value, clean and comfortable. Nothing
• Albert (9/5): Superb -
• Martina (4/5): I would not come back - The location was pretty good, just a short walk from the main square. On our arrival, the owner has been very kind by lending us some coins to pay the taxi. Unfortunately the room was not as clean as it should have been. You could easily see blood spots and others stains on bed sheets. We also did not have hot water until we made them aware and it seems that it does happen often. Breakfast was not as good as other places with the same average price. For instance, I had to ask if eggs were available.
• Theresa (9/5): Superb - Very nice hotel and not too expensive Very good breakfast compared to the other hotels on our trip (buffet with different juices) staff speaks only limited English
• Maria (7/5): Good -
• Valérie (9/5): Superb -
• Sophie (10/5): Exceptional - The hosts were incredibly helpful, always smiling and made us feel like home. They bought coca leaves for us because we had mountain sickness and gave us an entire bag for free. They also allowed us to leave our bags on the last day until the evening so that we could enjoy our tour. We felt very blessed to be welcomed in the inn and we would definitely come back.
• Wilmer (9/5): Superb -
• Gabriel (10/5): Exceptional -
• Iara (8/5): Very good - The location is excellent and the price was very good. The shower was hot and strong. Lots of blankets available and a heating. Breakfast was okay and double bed could have been bigger.
• Vinitesh (8/5): Very good - Good location and clean rooms Wifi not good, no eggs in breakfast.
• Ines (9/5): Superb - Comfortable bed, hot shower and good water pressure, good buffet breakfast
• Candace (5/5): Passable -
• Laurag91 (7/5): Ok for a short stay - Very good location, city centre is within walking distance. Nice room, clean and with hot water. Helpful and friendly staff. Basic but good breakfast. The room had 2 windows: one overlooking the internal stairs, so we could hear all the noise of the people on the stairs and in the breakfast room like they were in our room (and it was around 5am). The other window had no curtain, so we woke up to the sunrise very very early.
• Gabrielle (8/5): Very good -
• Giulia (9/5): Superb -
• Treisy (2/5): - When I arrived they was nobody on the hotel. I had to look for another hotem
• Renata (10/5): - Excelente atendimento, café da manhã simples, tudo.muito limpo e agradável
• Gabor (10/5): Great basic comfortable hotel in good location - Great location and the friendliest service. We ran out of bottled water at night and the receptionist asked someone to get us a bottle!
• Verified traveler (10/5): Good choice if don’t want to live on the Lake - Two nights of staying, quiet and clean room. No elevator, be ready to carry luggages to the room. Room is cold, heater is available at front desk.
• Giuseppe (6/5): In viaggio per il Perù - Il minimo indispensabile, a parte il titolare... Che si è prodigato per una buona accoglienza per il resto siamo lontani da ciò che può essere definita ospitalità
• Verified traveler (8/5): - Tolles, aufmerksames Personal. :-) Hotel für 2 Nächte gebucht, um einen Ausflug auf den See zu machen. Kann ich dafür auch empfehlen. Die Gegend ist für Puno OK. Fußläufig kann der Plaza de Armas und die umliegenden Shops & Restaurants erreicht werden.
• Nicolas (10/5): Parfait ! - Accueil parfait. Chambre spatieuse. Positionnement dans Puno idéal. Rien a dire.
• Juan (10/5): Hotel Familiar - Es un hotel pequeño pero acogedor con buen servicio y muy amables. El personal te ayuda en todo lo q esta a su alcance

Photos