Best Western Plus Chateau Inn Sylvan Lake
Location: 5027 Lakeshore Drive , Sylvan Lake, ca
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Charming Townhouse Style Accommodation
Experience the charm of staying in a row of townhouses at the Best Western Plus Chateau Inn. Each room offers a cozy setting with modern amenities including a flat-screen TV, microwave, and refrigerator.
Scenic Views and Convenient Location
Enjoy stunning views of Sylvan Lake and take advantage of the hotel's prime location just a short 5 minutes’ walk from the shore. Explore the town centre with shopping, dining, and entertainment options only a 10 minutes’ walk away.
Delicious Daily Breakfast and Nearby Attractions
Start your day with a complimentary breakfast featuring a variety of options. Plus, with the Wild Rapids Waterslide Park just 2 minutes’ walk from the hotel, fun and excitement are always within reach.
Book your stay at the Best Western Plus – Sylvan Lake now for a memorable and convenient getaway.
Important Information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Massage services
- Non-smoking throughout
- Shared lounge/TV area
- Heated pool
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Golfing on site
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Golf cart
- Fishing nearby
- Swimming nearby
Rooms Available
-
Queen Room with Two Queen Beds - Non-Smoking
Free WiFi and a 37" flat-screen TV are offered in this pet friendly room. A microwave and a refrigerator are provided.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Alarm clock
- Toilet paper
-
King Room with Jetted Tub - Non-Smoking
Boasting a spa bath, free WiFi and a 37" flat-screen TV are offered in this room. A microwave and a refrigerator are provided.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Alarm clock
- Toilet paper
-
Queen Room with Two Queen Beds and Walk-In Shower - Mobility Accessible/Non-Smoking
Free WiFi and a 37" flat-screen TV are offered in this room. A microwave and a refrigerator are provided.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Alarm clock
- Toilet paper
-
King Room - Lake View
Free WiFi and a 37" flat-screen TV are offered in this room. A microwave and a refrigerator are provided.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Toilet paper
-
Queen Room with Two Queen Beds and Lake View - Non-Smoking
Free WiFi and a 37" flat-screen TV are offered in this room. A microwave and a refrigerator are provided. Lake views can be enjoyed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Toilet paper
-
Queen Room With Two Queen Beds - Pet Friendly
Free WiFi and a 37" flat-screen TV are offered in this room. A microwave and a refrigerator are provided.
Max Occupancy: 4 (4 Adults)
- Refrigerator
- Microwave
- Alarm clock
- Toilet paper
Guest Reviews
- Toby (7/5): - Schone kamers Slecht ontbijt
- Judy (10/5): -
- Fred (9/5): Would definitely stay there again! - Comfy beds. Nice sized room. Superb housekeeping. Hot breakfast at reasonable hours. Pool. Cafe. No merchandise to purchase. Room rates.
- Temesi (8/5): - Nice convenient room. The breakfast was a bit plain.
- Darrell (8/5): -
- Liz (8/5): -
- Cheena (9/5): Convenient and comfortable - The location is close to the lake and very accessible to almost all stores and restaurants. Plus, they have free breakfast. Some supplies were not refilled by that time.
- Norbert (9/5): A very nice hotel, we would visit again. - Breakfast was standard hotel fare and the staff worked hard to keep food trays and drink dispensers filled. The hotel staff helped with our request for extra blankets.
- Anderson (9/5): -
- MARGARITA (9/5): -
- Linda (4/5): -
- Palileo (10/5): -
- Andrii (10/5): -
- Joanna (10/5): -
- Robert (10/5): Wonderful stay - Great staff and property was relaxing
- Kim (8/5): It was almost perfect, the breakfast was on the mediocre side, but better than nothing. -
- AHMED (8/5): -
- Yuliia (10/5): -
- Lorna (8/5): I couldn’t find out if we were eligible for a senior or AMA discount as clerk at front desk was new - Some of it was only barely warm (sausage in particular). Hot food
- Arthur (9/5): -
- Teresa (10/5): Great! We'll be back and will recommend it to othera - Delicious!
- William (9/5): - breakfast was good busy morning needed more help
- Daria (10/5): Great place to relax, enjoy lake view, swimming pool and hot tub, cozy and totally worry free - The lake view from the window was so beautiful and peaceful, it gave totally different impression and experience. The only tiny comment I have that we could feel sharp nails sticking out of the carpet just on the entrance to the bathroom.
- Reem (10/5): -
- Pamela (9/5): Agréable -
- Karen (8/5): -
- Wesley (6/5): It was overall decent - Clean and the parking was good The staff was rather unpleasant
- Kelsey (9/5): - Was a good price and in a great location
- Beverly (8/5): - Very good! The way they handle the damage deposit. I phoned and they said it will take 3-5 days to receive credit. Why did they put it through to begin with?
- Olha (9/5): - Everything was great, very clean, comfortable beds, mattress, big TV.The kids were happy to swim in the pool and the hot jacuzzi is super.Incredible view from the window during sunset.Definitely recommend!
- Lenora (10/5): Very nice hotel, great walking distance to the lake and downtown shops, restaurants. - Close to the lake, clean and comfortable.
- Kaylene (9/5): -
- James (8/5): Fine but disappointing at the end. I had to attend the front desk in the evening of departure and th - Usual functions we have enjooyed at this hotel continue Staff messed up the departure by billing 3 rooms when it was only 2. They asked one of the guests to pay when the two rooms were already on cards by the person that booked the rooms
- PAVEL (7/5): - Location and reception service Bathroom accessories
- Stewart (9/5): -
- Ingeborg (10/5): - Reception was outstanding. Excellent, welcoming team.
- Greer (8/5): -
- Dallin (8/5): -
- Susan (7/5): -
- Fisch (1/5): -
- Roxanna (10/5): Wonderful - Very convenient location, Very clean, great breakfast included Staff was EXCEPTIONALLY helpful and friendly Nothing
- Perry (8/5): - Was expecting a real jet tub, not just a small bathtub with jets in it
- Philip (7/5): - Well placed and nice
- Gustavo (8/5): - Location, comfortable and priced alright Na
- D (10/5): -
- lorna (10/5): Love a couple of trips to Sylvan Lake each year, delighted with Best Western. - Actually did not eat breakfast this visit. In the past I have always enjoyed the selection and quality. I just grabbed a coffee this time. Nothing else to say so shall just blather on about nothing until I’m done. The coffee was not good. The hot tub jets weren’t working.
- Barry (8/5): -
- Barbara (10/5): - Clean, well maintained rooms. Breakfast was good.
- Isha (5/5): Overall ok - Location We didn’t like the breakfast attendants behavior. She said is not a restaurant it’s just a complimentary food. She was super rude as if she was doing charity. Spoiled the trip to the fullest.
- Kristi (10/5): - The rooms were clean and big and spacious. The staff was friendly and knowledgeable. Overall, the hotel was great the breakfast. My husband was so impressed with.
- Lori Ann (9/5): Lovely stay - Lovely hotel close to the lake and shops The rooms are a bit dated. , but are nice and clean and the beds are very comfortable. I would stay again when returning to sylvan lake breakfast was also very good!
- Delphine (9/5): - Rooms were spacious and airie Jetted tub too small
- Harry (8/5): -
- Har Amrit (8/5): - Comfortable rooms, friendly staff, great location. Whirlpool in hot tub was out of order, other than that it was a good experience.
- Victoria (10/5): - Excellent accommodation, good breakfast.
- Jackie (10/5): - Many dining options within walking distance. A short drive to the golf course. Good breakfast included. Spacious room, friendly staff.
- Joann (8/5): - Nice place to visit!
- Paul (8/5): - Room was great and staff was accommodating. Only issue was that we weren't able to access the stairs (!!) and had to take the elevator up (we were only on the second floor) because the area where the stairwell is located was booked for a private party. Weird design! Anyways, we loved our stay aside from that.
- Mohammad Zafar (10/5): - Yes
- Charlotte (10/5): Would return here next time I stay in Sylan Lake! - The hotel location was perfectly situated in town to be within a good walking distance for all the main restaurants and shops. Parking was easily available too. The staff were really helpful with any questions I had (particularly with coins needed for the laundry!) and recommendations in the area. I didn't end up using the gym or pool facilities but appreciated that they were available. The hotel itself is a little outdated in terms of decor, but that didn't bother me seeing as I spent most of my days out and about. I also wish a kettle was readily available in the room. However these small details do not outweigh the good time I had staying here.
- Cynthia (10/5): - The staff was polite but maybe not used a person of colour. 😂
- Cindy and Brian (10/5): Great place to stay. We will be back - Great location , clean, comfy beds , great breakfast and helpful friendly staff.
- Teresa (10/5): - Room was very clean. Check in was awesome staff was very welcoming.
- Wandless (8/5): -
- RACHEL (8/5): - Excellent one night stay until breakfast... when not only was a guest allowed to bring a dog into the breakfast area but allowed to eat off the table. Im a big dog owner and that is unacceptable and unhygienic. I did bring it to the front desk attention who were there at the time.....just unacceptable. I wonder what health and safety would have to say???
- James (6/5): - Our stay was okay. The only issue I had was after we left. I realized on the drive back home that I had left my phone charger and cable plugged in beside the bed. I called the hotel as soon as we get home and explained exactly where it was. They took my number and said they would get back to me as soon as possible. Two days later, after hearing nothing, I sent an email directly to the hotel explaining the situation. It has now been a week and no response. Not a big deal in the overall trip; but customer service is lacking. Such is life.
- Keifer (10/5): - We stayed here for a wedding. Was a wonderful hotel
- Megan (10/5): - Everything was good but would have liked a coffee maker in the room
- rattnes (10/5): - It's great
- Rupinder (8/5): - Complimentary breakfast was not upto the mark. Short of supply found on one of the mornings.
- Dean (6/5): - Great location in Sylvan Lake - clean room and pool and hot tub were nice. We arrived a little early 2 pm as opposed to the 4 pm check in. Room was ready but clerk quoted an additional $30 to take early - no thanks 😟
- Tracy (8/5): - Been coming to this hotel for years. You can’t beat the location. Pet friendly They made the breakfast area bigger and put in a latte machine. They now use real cutlery and crockery and not paper plates. They also added shampoo, conditioner and body wash in the bathrooms fastened to the wall. Which is a lovely touch. Sadly they took the coffee maker out of the room and although they have free coffee down stairs I liked the coffee maker in the room to make coffee whilst I was getting ready on a morning. Just a nice thing for me that I missed. Bathroom Was clean and had soft towels. Beds comfortable.
- James (10/5): - Staff were Awesome 💥
- Serhii (10/5): - Very good
- Armando (9/5): Overall, it's good - The place. Food
- Mahtab (10/5): - NA
- Vivian (5/5): -
- Sheila (6/5): - Hot tub was out of order.
- Colleen (2/5): - No early check in without a 30.00 fee, even 20 minutes before check in time of 4pm.
- Trevor (8/5): - The breakfast offering was a zoo
- Kelley (8/5): - Always enjoy our stay here. Only thng was a bit dissapointing was the hot tub wasn't working, wasn't very hot and jets not running. Food was average, no cofffee machines in your rooms, have to request one. Otherwise staff were friendly and stay was pleasant.
- Stephen (10/5): - Great accommodations, breakfast and staff. Conveniently located next to the beach and many food options
- sally (9/5): Excellent. A special mention to the owner who was very hands on. Thanks - Room location Staff Good breakfast
- Ruth (8/5): - This is a very nice place to stay in Sylvan Lake. It is close to everything, but still quiet. There is a nice breakfast provided, but no other dining options on site. The hot tub jets were not working in the pool area.
- NEWMAN CHIU MAN (10/5): - Clean and close to the beach
- David (10/5): - Beautiful hotel with excellent service and amenities. It was a pleasure to stay here.
- Amir (9/5): -
- Monika (10/5): Great stay, great views - Clean, lake view, walkable Price
- Michelle (10/5): - Enjoyed our stay. Team was very friendly!
- Maria (8/5): - Did not like how the pool was not operating on our 3 day stay. It was a cold August 3 day stay, I have two kids plus we came with a big group totalling 10 kids who did not use the lake due to cold windy days. The same thing happened to us last year. Same group of people coming from Wednesday to Friday did not use the pool because it wasn’t operating. We will not be coming here again next year. We will go somewhere else.
- Paul (10/5): - Excellent
- Gary (10/5): - Complimentary breakfast in the morning was actually quite good. It's location is super convenient. The staff were very helpful and polite and everything seemed clean and well maintained. 10/10
- Veronica (8/5): - The staff was really friendly and excellent. The breakfast was poor, no good cofffee. The rooms were really simple and dark. Light fixures in the room poor, bathroom really dark too. Amenities in the room poor. Bed was comfortable. Not sure is worth the price.
- jenn (8/5): -
- jenn (8/5): -
- John Paul (10/5): - The venue was quaint and clean. Great location and great overall vibe.
- Mike (9/5): -
- Cary (10/5): - Staff very friendly. Extras for us celebrating our anniversary. Only knock was hot tub jets out of commission.
- danijel (8/5): - Everything is perfect except washrooms doesn't have fans and air flow. Everything else is perfect!
- Kristen (10/5): - Location & Pool. Staff was exceptional.
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