Hotel Convento Santa Catalina

Name: Hotel Convento Santa Catalina
Address: 5ta. Avenida Norte No. 28, Antigua Guatemala, Sacatepequez, 3001, Antigua Guatemala, GT

Location: 5ta. Avenida Norte No. 28, Antigua Guatemala, Sacatepequez, 3001, Antigua Guatemala, GT

Star Rating: 3 Stars

Property Type: Inns

About this Property

Experience the charm of Hotel Convento Santa Catalina, a historic inn nestled in the heart of Antigua Guatemala.

Relaxing Amenities
Pamper yourself with soothing onsite massages and unwind on our picturesque terrace or in the lush garden, allowing you to recharge amidst tranquil surroundings.

Gourmet Dining
Savor international cuisine at Del Arco, where you can enjoy delightful meals with stunning garden views or opt for the convenience of room service during limited hours. Our cooked-to-order breakfasts will kickstart your day on a delicious note.

Convenient Location
With just a short walk to Central Park and other nearby attractions, exploring the rich cultural tapestry of Antigua Guatemala has never been easier, thanks to our area shuttle service.

Don’t miss out on this unique getaway; book your stay at Hotel Convento Santa Catalina today!

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the inn prior to arrival, using the contact information on the booking confirmation.
One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

Proposal/romance packages available
Express check-out
Area shuttle (surcharge)
Area rugs in public areas
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Street parking
Concierge service
Outdoor furniture
Picnic area
Free airport transportation
Gift shops or newsstand
Shopping on site
Conference space
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
Scooter/moped rentals nearby
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Express check-out
Mountain biking nearby
Wedding services
Use of nearby fitness center (discount)
Ecotours nearby
Tours/ticket assistance
Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Snack bar/deli
Playground on site
Airport transportation - pickup (surcharge)
Beach shuttle (surcharge)
Offsite parking reservations required
Ziplining nearby
Shared microwave
Water dispenser
Proposal/romance packages available
Reception hall
Horse riding nearby
Food and water bowls
Change of towels (on request)
Change of bed sheets (on request)
Tile flooring in public areas

Rooms Available

Deluxe Double Room, Garden View, Courtyard Area

2 Double Beds OR 1 Queen Bed
269-sq-foot individually decorated room with garden and courtyard views

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch LED TV with premium channels and first-run movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Tempur-Pedic bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Designer toiletries
- Premium bedding
- Separate sitting area
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Single Room, Garden View, Courtyard Area

1 Queen Bed
269-sq-foot individually decorated room with garden and courtyard views

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch LED TV with premium channels and first-run movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Tempur-Pedic bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Designer toiletries
- Premium bedding
- Separate sitting area
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Triple Room, Garden View, Courtyard Area

2 Double Beds and 1 Twin Bed OR 2 Double Beds
301-sq-foot individually decorated room with garden and courtyard views

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch LED TV with premium channels and first-run movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Tempur-Pedic bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Designer toiletries
- Premium bedding
- Separate sitting area
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)

Guest Reviews

marthalL9777ZQ (2/5): Mold in rooms walls and ceiling - Room 117 full of mold. Our whole family got sick. Space was not clean. Request to change rooms was denied. Would not refund funds. Melany at front desk was not helpful.
MARTHA E (10/5): - Wonderful
Kimberly (10/5): - Staff was friendly and accommodating. The location was convenient to basically anything you would want to see or do in Antigua, also pretty convenient for catching shuttles, taxis and tuk-tuks. I think the only complaint I would have is that the water in the shower only stayed warm for about 2 minutes.
Claudia Angelica (6/5): - Bathroom had mold
Ana (10/5): - Excellent location to see Antigua.
Rebecca (8/5): - Right under the arch, this hotel is an old convent. The room we stayed in is large and rustic, opening out onto an interior garden that is is exquisite. The property is safe and in the middle of the action! It is 2 blocks to the Central Park and a block from the Merced Cathedral. There are restaurants, coffee shops, ATM machines, street venders, tuktuks, taxis, and abundant beauty just steps outside your door.
KARLA A (8/5): - Every thing was great. The staff were very friendly. The food was great. We’ll definitely come back and stay there.
O7329CNadrianah (2/5): Worse Hotel in Antigua. - Hotel Convento Santa Catalina was by far the worst place we stayed in Antigua. My family and I spent two nights here, and the experience was awful from start to finish. Our room was located right next to the main dining area, offering almost no privacy. We could clearly hear guests eating and talking as if they were inside our room. On top of that, a loud bell rang throughout the night, making it nearly impossible to rest. The WiFi didn’t work at all the first night. We had to complain just to get it fixed, and even then the signal was weak and unreliable. Cleanliness was another major issue. The bathroom looked barely touched—the sink and shower clogged every time we used them. The roll of toilet paper provided had already been used, and we had to keep requesting more. The water temperature couldn’t be controlled either: it was either scalding hot or freezing cold, with no way to adjust the knobs properly. Overall, the hotel was dirty, noisy, and poorly maintained. Staying here is a waste of both money and time.
Veronica (10/5): - I love the staying at this hotel nearby a lot of restaurants/ shopping marketplace.
ingrid (10/5): - Every
Sady (10/5): - Loved my stay
Adam (10/5): Excellent family hotel - Wonderful staff, good food, excellent area.
Victor (8/5): - Location was great, but definitely not silent place in the mornings
Jaidene (10/5): - It was a pleasant stay for my solo trip to Antigua. The staff surpassed my expectations and met all my needs and answered all my questions.
Carolina (6/5): - Buena ubicación, habitación sencilla sin aire acondicionado ni ventilación.
Mariliana (10/5): - Excelente acondicionamiento y el staff muy atento
Jaiza (10/5): - Este hotel fue una buena elección para mis vacaciones en Antigua Guatemala. Es hotel y restaurante. Además, está cerca de todo. De otros cafés y restaurantes, ruinas, iglesias importantes para visitar y está en el mismo arco de Santa Catalina. El servicio es muy bueno. Lo único es que el agua caliente no dura mucho para uno bañarse y hay que hacerlo muy rápido. Fuera de eso, todo bn.
mark (10/5): - We had an excellent stay... Yes the bells ring all night = its a church...its not that loud The rooms are nice The property is amazingly antique and beautifully
Wesley (10/5): - The closest parking is like 4 blocks away/5 min walk but it’s easy to get around and very safe. Outside of that, the staff was amazing and allowed us to drop off our bags super early so we could enjoy the city before checking in, once we checked in our bags were waiting for us in our room. Incredible service!! The location was perfect but the staff made it incredible. The best thing was the amazing and professional staff that tended to all of our needs.
Jana (8/5): - It was decent . Beds were uncomfortably hard. But staff was great. I had a late flight the next day and they let me store my bags all day and night. Grateful for that
Ana (10/5): - The location was great, it's located near main attractions in Antigua wich it made it too crowded and loud , and sometimes hard if you're trying to rest after a long day.
Verified traveler (6/5): - Great hotel and friendly staff. I was there as a part of a group. The other group members had rooms off to the side and the space was very nice, great gardens and green space, and quiet. My room was in between the outdoor restaurant and the buffet / event section in the back. Lots of noise starting at 6:30am and sometimes going till 9pm. The room was very spacious and comfortable. Only complaint is the noise, especially in the morning.
andreacO9433XD (6/5): Good location friendly staff - I stayed at Hotel Santa Catalina and overall, it was an okay experience, but there were a few issues. The hotel is well-located — it’s close to everything, and the staff is genuinely kind and helpful, which I really appreciated. However, the room could use some improvements. There was no hot water, so I had to shower with cold water. The WiFi didn’t work, which was frustrating. I also found a bug in the room, the TV was outdated, and the bathroom mirror was placed too high — I couldn’t even see myself properly. If you’re looking for a basic place with a good location and friendly staff, it might work for you. But if comfort, functionality, and amenities are important to you, this might not be the right fit.
andrea (6/5): - I stayed at Hotel Santa Catalina and overall, it was an okay experience, but there were a few issues. The hotel is well-located — it’s close to everything, and the staff is genuinely kind and helpful, which I really appreciated. However, the room could use some improvements. There was no hot water, so I had to shower with cold water. The WiFi didn’t work, which was frustrating. I also found a bug in the room, the TV was outdated, and the bathroom mirror was placed too high — I couldn’t even see myself properly. If you’re looking for a basic place with a good location and friendly staff, it might work for you. But if comfort, functionality, and amenities are important to you, this might not be the right fit.
Jeannette (10/5): - Very close to everything, I loved the hotel very unique.
Sara (10/5): - You definitely cannot beat the location of this hotel! Our room was spacious and clean. The rooms are spread around the property so I'd imagine you have different experiences depending on where you are - ours was in the restaurant others were less central which may have offered more quiet and privacy. The fountain in the entrance courtyard is beautiful and our kids enjoyed the playground while we had meals on the back terrace. The restaurant is excellent and makes dining super easy. Definitely an all around great experience! A wonderful stay in a wonderful city!
Richard (10/5): - Excellent location and friendly staff.
vilma (10/5): - I love the property, is an antique,colonial style it has wverything you need close to park, center of the cuty very safe, clean ecological the only problem i had was the noice around property and people bring dogs barks all the time . if you wsnt to relax is not the rigth hotel .But is great for children .
Kean (10/5): - Most covenient place
Mario (4/5): - The pictures on the website are photoshopped because the reality is sad. This Hotel is overpriced you can find something better and cheaper.
Kristen Patricia (6/5): - You could not put paper in toilet so room was smelly
Sonya (6/5): - The hotel is nice but they were mosquitoes or another type of fly in the room and; it didn’t let me sleep during the night. The hot water will go off in the middle of the shower
Dora (10/5): - The place and the staff are extremely helpful, clean and friendly.
Blanca (10/5): - Beautiful preserve and historic place.
Nigel (10/5): - Great stay but there is no air conditioning which was the only flaw. Other than that, great stay & great staff
Rosario (10/5): - Great hotel! So close to everything, friendly staff and easy check in and out. The only minus it has no AC it can get warm inside the room.
Marlen (2/5): - I was very disappointed with our stay. We were put in a room next to their store room so there were people always getting stuff from there. The room was full of bugs and the bed was very hard.
1FemaleSoloTraveler (10/5): Great stay! Not that noisy, spacious rooms - Pleasant surprise, this was my best stay in Guatemala. I don't understand what people are complaining about noise: this is a vibrant and lively city in Latin America, and the sounds are EXACTLY the charm. Further, I thought it was mostly quiet, and I had a courtyard room facing the bar/restaurant. The insulation of the rooms were good, though I still heard some things at a distance. I don't get who expects absolute quiet in a town like this. The rooms were spacious, which says a lot in the area where some places at similar price are too small with no windows. The shower temperature was the only thing I struggled with. My advice if you stay here is to let the hot water run alone first, and try not to use the cold water if you don't want it or go gently. Great staff, nice restaurant, and the BEST location! Stay here if you want ease.
Veronica (10/5): - What’s easy to go everywhere
Jr. (8/5): - Room wasn’t clean , and bathroom is in bad condition
Eduardo (10/5): - It is an historic building and they want to keep it as original as possible, to us it looks like they have 3 parts for his hotel, the main one has a bit more of noise and activity, the second part has the garden and it’s more calm, and the 3rd part it’s more quite and private like a vip, it has a different entrance away from the main entrance, it is in our bucket list to get a room there for the next time we come. The whole staff is amazing and they always welcome you, they have live music on Fridays, maybe over the weekend too, not a o sure.
Quintana Gallegos (10/5): - Very centric and convenient. Nice communal spaces and accommodating staff.
Lorena (10/5): - Excellent location! Great service and food.
Ana (8/5): - Stay was nice… rooms were comfortable
David (8/5): - It is a great location. Hotel is beautiful.
Arturo (6/5): - The ubication Is excellent on the most walkable street on Antigua.
Floyd (10/5): Just right for Antigua - Folks at the front desk were exceptional in service and friendliness. Landry service was also excellent. A bit noisy with the bell outside and restaurant adjacent to rooms. However, I’ve needed earplugs for most of my trip in Guatemala. Great location with good restaurants right across the street. And La Tortilla cooking school is close by.
Shyrly (10/5): Amazing - We enjoyed our stay, wonderful service
Magali Yazmin (10/5): Wonderful staff - Wonderful and helpful staff! Great location, pet friendly and facilities are nice. Although it’s very dark rooms because only one window.
sheirella (8/5): - Location
Carmen (10/5): - Very nice, happy with the hotel
Ana Carolina (2/5): Stay away - Several service problems, besides a bell that rings every 15 minutes. Can you believe that these people after charges 15 dollars for a plate of breakfast they charge you for 50ML of milk for your coffee. They abuse the foreigners
Rene (2/5): - Don’t be deceive by photos. This hotel is horrible. Rooms out dated and not clean.
jorge (10/5): - Yesss
Oscar (10/5): - so lovely...
Arane (8/5): - Property was beautiful and very conveniently located downtown close to everything, staff was very friendly and helpful The only down side was the mattress was very HARD not comfortable at all. Our stay was 3 days and my back and hips was sore from the bed. I did mention it to front desk and they did offer to change our room but I was hesitant that it would be the same plus it was located by the street now and the noise was going to be an issue. I did enjoy my stay despite the HARD BED situation.
Mike (6/5): - Noisy. Very noisy location. Music raging outside too late. Water pretty much stays cold in shower.
Erick vicente (10/5): - Beautiful place, full of flowers
Keith (10/5): - First our room was a great value! Big room, nice bathroom and had a large ceiling and floor fan. Everything was super clean, the atrium and foyer areas were immaculate Gardens!!! There was always a staff member to help you with the door, and when they weren’t helping you with luggage or opening the door, they were cleaning the floors in the windows and picking up and straightening in the garden. A young man slept on the couch beside the gate door to the outside street Making us feel very safe. Literally a 50 yard walk put you in the middle of Antigua‘s busiest tourism spot, however, the room was perfectly quiet. Of all our stays in Antiqua this was our favorite hotel. It was a great value. It was a great location. And had all the qualities you want in a hotel. The only downside, was they didn’t offer air conditioning, however, because of the shade and the style of the room and the large windows a ceiling fan and floor fan was all anyone would ever need.
Edgar (4/5): - I dont like de service in the cafetería , the coffe was like a tea and l asking for more strong coffe and they get upset. The tv in the room is not working and they don’t give us the money back for the mistake we make and days, and we register on line and when we are there, they make us to put all the information in paper again, and they want my card numbers and the security number too
Brian (10/5): - Lovely place overall. . My only negative was it bit noisy on weekend nights with the bar next door.
Yuderka (10/5): - Hotel Convento Santa Catali A Hidden Gem for Unforgettable Stays I recently had the pleasure of staying at the Hotel Convento de Catalina, and I must say, it was an exceptionally delightful experience that exceeded all my expectations. Nestled in a picturesque location with rich history, this hotel beautifully merges the charm of its convent origins with modern comforts. Accommodations: The rooms were spacious and elegantly decorated, retaining the character of the convent while providing all the contemporary amenities one could desire. The beds were incredibly comfortable, ensuring a restful night's sleep, and the views from the windows were breathtaking, offering a glimpse of serene landscapes. Service: What truly sets Hotel Convento de Catalina apart is the level of service. The staff was warm, welcoming, and always ready to assist with a smile. Whether it was providing restaurant recommendations or arranging local tours, their attentiveness made my stay feel truly personalized. Dining: The on-site dining options were splendid, featuring a menu that celebrates local ingredients and traditional cuisine. Each meal was a culinary adventure, expertly prepared and beautifully presented. Breakfast was particularly enjoyable, with a wide selection of fresh fruits, pastries, and local delicacies. Amenities: The hotel boasts a range of amenities designed for relaxation and recreation. The serene gardens were perfect for leisurely strolls, and the swimming pool offered a refreshing
hsbvim (2/5): Never Again! - We were a group of friends and booked four rooms for two nights hwere. The positives: The included breakfast was good, and it is a very convenient location to Frida's, the arch and Iglesia de Merced. However, due to it being so close to popular attractions, the noise level on the street late at night made it difficult to go to sleep. When we came back from dinner Saturday night, a band was loudly performing in the courtyard. Unfortunately, all of our rooms were directly facing the courtyard. When we went to our rooms, it was reported by some people that they could not hear their television over the loud music outside their door. Some couples reported that they could not talk to each other in their rooms without talking loudly. There were signs posted in the courtyard that quiet time began at 10pm. The band played a little beyond 10pm, and even when they stopped playing, patrons sitting in the courtyard still had loud conversations that carried into our rooms, making it difficult for anyone to go to sleep. Once things quieted down, most of us were then awakened every quarter hour by the bell clock. The heavy sleepers only noted hearing it on the hour. The hotel advertises the bell clock as a feature of the hotel. The hotel also advertises that "In each of (the rooms) we can guarantee you’ll experience a peaceful and quiet night’s sleep." Such was not the case for us. In our room, my wife showered first. After a couple of minutes, the hot water warmed up, and she had a warm shower until near the end. However, while she was showering, I noticed that water was coming into the bedroom. When I walked into the bathroom, the floor was covered with water. It seems that the lip around the tub allows water to run off and onto the floor. When I went to shower, there was no more hot water whatsoever, so I had a cold shower. In another room, the hot water handle never produced hot water, so he had a cold shower, too. Oddly, his cold water handle never produced any water whatsoever - nothing came out when only turning on the cold water. Another room had a warm shower, and another room had cold showers. The staff started preparing tables for breakfast in the courtyard at about 5:40am, or at least that is when we started hearing them. Their talk to each other and the moving of chairs was awakening, because sound travels easily over the tiled floors and courtyard. The bed mattresses were hard and worn, making for uncomfortable sleeping. We booked two nights, but we only stayed one night. We moved down the street one block to Hotel Posada de Don Rodrigo and had a very restful night.
helmuth (8/5): - The staff at the front desk was very nice and helpful.
jim (8/5): - Very noisy especially in the early morning. Staff were banging things and moving stuff around right outside my door. It is located in a very busy area.
Marlenne (10/5): - This place was nice. We had breakfast there and it was really good. If you want to take pictures under the Arch this hotel is literally under the Arch. Just wake up early take picture in the morning to beat the crowd. The only negative thing the hotel has no parking.
marvin (8/5): - Muy buen sitio para quedarse, es muy céntrica
Martin (10/5): - Perfect Location at heart if City everywhere walkable Friendly and helpful staff Fantastic Massage Great food and drink including discounts Bar next door with football Big room private secure entrance
Mynor (8/5): - Ok buena ubicación
Hilda Andrea del Rocío (4/5): - The stay was average, I booked a doble room and instead they gave us a 3 bed Room that was located almost in the back of the hotel, looked like the entrance to a kitchen or back room. Not cute
Barbara (8/5): - wonderful space, historical ample spaces. Always nice to have an excellent restaurant. We had a 4 year old, so the area for children was excellent. Gardens lovely. The rooms are large and well=appointed. Location excellent. The only problem was the hard bed. I folded the extra blanket to sleep on.
Julie1960-30 (10/5): Centrally Located Five Star Hotel - The hotel staff was superb, especially Guadeluoe. They organized activities for us, called for taxis and were available at all hours to help us with planning. The grounds are beautiful, very lively courtyard with a restaurant attached. We loved our cozy room. Can’t wait to go back. This hotel is in the center of the city perfectly located.
Jaymi (10/5): - Excellent place.
Michael (6/5): - I was charged for interior garden delux But given a view of another building The front desk girl was not polite Super long nails & distracted
Eric (8/5): - We loved the location and hotel We hated the beds ( super Hard ) and uncomfortable. We Loved our cleaning young lady ( amazing person ) always happy to help and smiling 10 stars Shower was very very low pressure ( -3 stars ) All in all we would recommend this location Just know it’s a very old building so it’s gonna Have some super minor issues The beds can and should be fixed! Ps- keep mosquito spray handy regardless where you stay in Central America.
Santiago (6/5): - this place has no parking lot, after cheking_in you need to walk outside the building and walk one block to access your room. the location is iconic and has beautiful gardens
John David (8/5): - Place was nice but the bed mattress was old and somewhat uncomfortable. The help and waiter’s were very friendly and the restaurant was delicious.
Flavio Miche (10/5): - It is really safe and really nice I recommend to anyone who wants to relax in Antigua.
ELVIA (10/5): - El unico pero que le pongo es el estacionamiento. Que se encuentra retirado del hotel. El cual hay q pagarlo aparte. Y otra cosa q me gustaria pudieran solucionar es el olor a humedad que tiene, fuera de eso. Exelente trato. Y atencion.
David (2/5): Worst hotel ever - Church bell activated at a random times all the time. Room door in front of restaurant tables. To access your room need to walk through an open area so if it’s raining you get wet. People walking around the room all the time. Check out you have to wait until somebody checks the room if “everything is ok”
Gabriel (4/5): - The hotel itself is in a great location and it's pretty but they need to decide if they're better off as a restaurant or as a hotel. It was extremely noisy. My bedroom window was 1 meter away from a restaurant table so I heard noise breakfast, lunch, and dinner. There was no A/C but I couldn't open the window at all since it led directly to a table in the restaurant. Literally 1 meter away from the table. Hot water did not work at night and barely worked in the morning. The room itself was nice but if you want to rest as I did it's a bad option, very noisy, lack of privacy, and it gets hot since you cant open the window at all and there's no AC.
Cynthia (6/5): - No AC, uncomfortable beds
Victor De (10/5): - I have always like this hotel is the main attraction of Antigua Guatemala it needs some maintenance everything else awesome personal best.
Julie (8/5): - Good location, spacious clean room, friendly staff
Deborah Mejia De (10/5): - Hotel was great! They provided entertainment daily and their restaurant was amazing. We will definitely visit this place again!
gustavo (10/5): - Very nice and quiet, everything it’s close enough to walk around.
Miguel (2/5): - The room was dirty, floors and especially the bathroom. The sink and shower were dirty. When we first arrived to the room, I saw something small crawling on the floors. I assume were bugs from the plants on the outside of the room. When I went to the bathroom, there was a roach with an egg in the shower. What I thought were insects crawling, were small roaches! It was after 12 midnight when we arrived back to the hotel, there was no one at the front desk at that time. I couldn’t sleep thinking they’ll crawl on the bed. I complained the following day and was told that it was exterminated three days ago. I won’t recommend this hotel to no one. Awful!!
manuel (10/5): - Cool place
William (10/5): - Nice
Daliavy_88 (2/5): Don’t stay here - This hotel was like taken to a horror movie. We checked in and at first we thought this would be a good thing since it was next to the famous arc and booked by Tikal Go! Well I was beyond wrong! The hotel rooms are awful, the ones by the garden stink really bad. The rooms by the fountain are awful they have mold, ripped mattresses and sofas. The wood is all full of termites. The bell rings all night! Awful , you won’t sleep. We requested to be moved rooms and they did but it wasn’t any better. Then we asked for a different hotel and we found out they own other awful hotels in Antigua and our tour company wasn’t budging until we offered to pay more. Do not stay at this hotel. The waiter also tried charging us more by telling us a different amount than our actual receipt. The reception was friendly and I didn’t want to give them attitude but this place should be closed. See my pictures! That was for the second room and that was supposed to be better.
Jorge (10/5): Good option - Great hotel and location
Cristina (10/5): - Excellent
ingrid (8/5): - The hotel is close to everything, The area is safe with a lot of restaurants and things to do. The hotel really need some maintenance. Front desk staff and housekeeping are excellent.
MARIA (6/5): - Walking distance close to everything, Central Park, market, getting food
Carmen (2/5): - the location was good, But the room was not in good condition. No fan or air condition so it was very hot And too noise I cant go to sleep until late after 2am, I did not liked the staff . The bed was very uncomfortable to hard and smell bad the bed and pillows. . It was not parking near only 4 blocks far from hotel. ANs it was support to be the breakfast include and them they said no you have to pay one the other half of price TOOOO bad service.
Radames (10/5): - NO air conditioning, but close to everything.
Edvin (6/5): - There was a clock that had a bell that sounds every fifteen minutes even at night
Bayron (10/5): - El hotel está ubicado en el Arco de Santa Catalina, el lugar más iconico de Antigua Guatemala. Nos quedamos en el área privada del hotel, qué es muy tranquila, pero solo sales a la calle y encuentras diversión por doquier. Buenos restaurantes, bares y discos a la vuelta de la esquina. La iglesia de la Merced esta a una cuadra y puedes ver procesiones muy hermosas y disfrutar de las comidas locales a un precio muy accesible en la plaza de la Merced. El lugar es ideal, muy concurrido por lo que es difícil encontrar parqueo. Pero la ubicación y el personal del hotel son de lo mejor.
jose (10/5): - Very nice hotel the installations are incredible the staff very friendly
Shari (10/5): - Super central quiet hotel with an amazing restaurant! Love this place!