Sure Hotel by Best Western Ratingen

Location: Ratingen, NW, 40878, Ratingen, DE

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Express check-in/check-out
• Wheelchair accessible
• Elevator
• Hiking/biking trails nearby
• Safe-deposit box at front desk
• Free newspapers in lobby
• Smoke-free property
• Express check-in

Rooms Available

• Standard Room, 2 Twin Beds

  2 Twin Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - 81-cm TV with satellite channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and laptop workspace

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

• Standard Room, 1 Twin Bed

  1 Twin Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - 81-cm TV with satellite channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, free newspaper, and laptop workspace

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

Guest Reviews

• Verified traveler (4/5): - This is an old worn out hotel. The floors are dirty and carpet in the rooms are disgusting The hallways have a strange and unpleasant smell. 2 of the 4 mornings I didn't have hot water. Good news, the bed was comfortable and the location is great.
• abecoir (10/5): No frills no fuss just super convenient and nice - Needed a place to stay within walking distance of where my business is. I’m American with no experience with the Germans language. Arrived late on a Sunday evening and got in no problem. If you’re used to super big American hotel rooms, this isn’t it. If you’re like me and need a place to rest that’s close to everything, then this is the spot. Also had a refrigerator which was super nice.
• elwoodblues (2/5): Worst hotel service ever experienced - The location of the hotel is 5 minutes walkway from the city center of Ratingen. Very convenient for shopping, explore the city of Ratingen or for a nice dinner in one of the restaurants in the city center. There is also a subway station in the city center which connects you to the city of Duesseldorf, the next big city close to Ratingen. The staff of the hotel is … absent. There is almost no staff you can contact. When you arrive at the hotel, you need to ring a bell and talk to someone outside of the hotel. They will give you a code which provides you a key for the doors of the hotel and your room. Never forget this key or you are in trouble. This will also be indicated by the hotel staff. Our room was not very big. As we got notice from other guests, their rooms were even smaller. No air condition. Small shower. The coming days were just a mess. The cleaning staff never changes the bed covers, never changed the towels, even we throw them on the floor to indicate to change them. Even the carpet during our stay was never cleaned or vacuumed. Lousy service. The breakfast was also a total disaster. Just some counted cold cut, some cheese, no fresh fruit, some old bagels, not fresh and not delicious. We complained already to the hotel staff in the morning, because in the afternoon, there is nobody in the hotel anymore. If you need additional toilet paper or something, they put kind of a trolley in the first floor, where you can pick up these things by yourself. No help, no staff, nothing. After 4 days we send a complain email to the management of the hotel. Suddenly they exchange the towels, bed cover and vacuum the floor. Excuse was, that they didn’t find enough staff to do this kind of work. Unacceptable. The price for the hotel, so far we have been told, is normally about 70 Euro, which is from our point of view already to expensive for such a service. At the time we stayed there, there was an exhibition in a town about 1 hour drive away and the price of the rooms including breakfast was about 200 Euro. This is a total rip-off of guests. Unreasonable and not acceptable. All in all we cannot recommend to stay in this hotel. Beside the one and only advantage of the close distance to the city center, the hotel is a total disaster and not worth the money for such kind of service. Stay away from this hotel is our recommendation. We will never ever go there again. One of the worst hotel experiences in our life.
• Tobias (8/5): - Okay, zweckmäßig, kostenlose Parkplätze
• Bernd (8/5): - Bequeme Betten, alles sauber, sehr praktisch gelegen - immer wieder gerne!
• Bernd (10/5): - Da das Sure-Hotel nicht verfügbar war, wurde ich auf das Hotel Breitbach umgebucht. Das war mir sogar recht, da für mich besser erreichbar; Bushaltestelle direkt vor der Tür - und auch ein Supermarkt. Zimmer schön und sauber!
• Paul Osei (8/5): - unter gewissen zeit ist der parken möglishkeit hervorrang
• Sylvia (8/5): Matched description - Very clean. All necessary amenities were given. The room was small though
• Brittany (4/5): Not clean - I appreciated the large room, the refrigerator in the room and that there were scrambled eggs available for breakfast. However, the used dishes in the breakfast room were never cleaned during breakfast. That means that when you came to breakfast at 7:30, you had to find an unused place to sit, and sit at a table that still had dirty dishes stacked at the other places that had not been cleaned yet. It just felt dirty. This setup is mainly because they are extremely cheap on staffing. In the evenings there is nobody working there and you get your key from a keybox. In the morning, there is only one employee who has to work the checkout and the breakfast room (well, this person doesn't really do much in the breakfast room at all). In addition, when I arrived, the carpet in the main entrance and the stairs looked like it hadn't been vacuumed in a week. It did get vacuumed a couple days after I arrived. The carpet throughout the building though is in very poor shape and is covered in stains. In my room, there were hairs in the shower. It just never felt clean there. The worst part of the stay though was that the wifi did not work the entire time I was there. I had a lot of work to do and ended up spending a lot of money on additional cellular data.
• Verified traveler (10/5): - No complaints
• CHEE KHEONG (4/5): - It does not provide WIFI as promised because WIFI license has expired and pose serious security problem. Arrived on Friday afternoon around 4 pm, the office is closed and no check in service. Intercom is not working. Finally get a fellow traveler to call by phone to resolve the issue.
• matthias (10/5): Gute Lage, fairer Preis, nettes Personal - Das Hotel ist fußläufig gut zur Innenstadt gelegen, zur S-Bahn 3-4 Bussstationen. Das Gebäude ist von außen nicht so schön, die Zimmer (Ich hatte ein Ez) sind klein, aber völlig ausreichend. Die Einrichtung ist so, wie ich es von einem 3 Sterne Best Western erwarte. Ich hatte ein Frühstück, das ansprechend und lecker war. Super Preis Leistung, ich komme wieder wenn ich die Familie in Ratingen besuche. Danke für alles.
• Walter (8/5): - Auf dem Frühstückstisch fehlte nur ein Becher o.ä. für die "Abfälle" (Butterpapier, Eierschalen u.ä.)
• Udo (6/5): - Wurde aufgrund wenig Auslastung in ein anders Hotel Best Western Hotel nach Breitbach verlegt. Daher kann ich das Sure Hotel nicht richtig bewerten. Das Best Western Hotel in Breitbach, bewerte ich als mittelmäßiges Hotel. Warum, ich musste mit kaltem Wasser duschen. Der Kommentar des Service Personal möchte ich hier nicht öffentlich bewerten. Für mich kein zweites Mal.
• Verified traveler (4/5): - keine Info zur Umbuchung durch das Hotel erhalten erst nach mehrfacher Nachfrage bei Best Western bzw. Expedia erfahren, dass das Hotel geschlossen ist und wir umgebucht wurden
• Bernd (8/5): - Wurde im Vorfeld auf das (teurere) Nachbarhotel umgebucht. Das liegt auch gut; besonders der Supermarkt gegenüber sehr praktisch. Betten sehr bequem und alles ruhig!
• Alexandra (10/5): - Brand new renovations -
• Sigrid (10/5): op Hotel, immer wieder gerne - Der Aufenthalt war hervorragend, Service, Sauberkeit etc. hat gestimmt. Wir haben Freunde besucht, demnach nur im Hotel einige wenige Srunden verbracht. Diese waren sehe angenehm, die Betten waren hervorragend. Alles hat gestimmt, gerne wieder.
• Konsti (10/5): - Problemfreie Buchung, Checkin, Aufenthalt, Sauberkeit, Ruhe, Internet, Warmwasser, Checkout, alles Top
• Verified traveler (10/5): Gut, preiswert und modern renoviert - Zum wiederholten Male hier gewesen , da günstig, sauber, modern renovierte Zimmer und Bad, ruhig gelegen und ein grosszügiges Frühstücksbuffet
• Robert (10/5): Great place, clean, quiet, easy - Nice clean quiet place. We arrived after hours and they had an automated system to get us the keys. Located a block away from the bus stop to go directly to the airport.
• Jason (2/5): Stay away - Don't book here.
• Stephan (10/5): - Die Lage des Hotels ist absolut zentral in unmittelbarer Nähe zur Ratinger Altstadt und vielen Restaurants. Sehr positiv überrascht hat uns (für dieses sehr kleine Hotel) die Auswahl beim Frühstück. Das kann sich mit größeren Hotels durchaus messen und ist die 10,- wert.
• Michael (10/5): Bestes Preis-Leistungs-Verhältnis in Ratingen! - Sehr nettes Personal • großzügige Zimmer mit kostenloser Minibar, Wasserkocher + Zubehör • Hier fehlt es an Nichts • Immer wieder gerne
• Verified traveler (8/5): - ruhiges Zimmer, kostenlose Minibar, Möglichkeit der Kaffezubereitung, neues Bad. Negativ aufgefallen ist der fleckige Teppichboden und die klemmende, fast nicht zu bewegende Badezimmertür
• T.Ben.M. (10/5): - スタッフのご対応がとても丁寧でした。
• Verified traveler (6/5): Ruhiges Stadthotel mit leichten Mängeln - Freundlicher Empfang, schneller Check-In, Insgesamt ist das Haus schon etwas in die Jahre gekommen. Die ein oder andere Renovierung könnte nicht schaden. Zimmer und Bad schön groß. Teppiche, Fließen ect. renovierungsbedürftig, Betten jedoch sehr bequem. Trotz der Lage in der Innenstadt ist es sehr ruhig. Frühstück nichts besonderes aber in Ordnung hinsichtlich Auswahl und Qualität.
• Verified traveler (4/5): - Großes Zimmer mit schönem neuem Bad. Leider nicht sauber. Viele Haare im Bad und auf dem Teppichboden.
• Verified traveler (8/5): - Lovely stay, room was big and clean. All staff were very helpful.
• Verified traveler (8/5): - Удобная кровать, очень чистое и приятное постельное белье. Номер очень простой. Есть кофемашина с хорошим кофе. Мини-бар - холодильник. Мыльные принадлежности. Очень удобно для транзитных пассажиров. Есть место припарковаться рядом. До аэропорта 7 -10 минут на машине. Много заправок по дороге до аэропорта, если Вы на арендованной машине и нужно сдавать ее с полным баком.
• Birgit (8/5): - Vom Preis-Leistungsverhältnis her super. Die Zimmer einfach, aber gut. Das Bad frisch renoviert. Die Lage gut.
• Frank (10/5): Vollste Zufriedenheit - Early check in und late check out! Wunderbar! Der Empfang überaus freundlich, die Servicekraft fleißig, und das Zimmer tip-top! Inclusive Espressomaschine und Minibar aufs Haus! Komme gern wieder!
• Stephan (10/5): - Sehr gute Betten, gute Lage und ein schönes Frühstück
• matthias (8/5): Gute Lage, super Preis Leistung - Das Haus ist schon ein wenig älter und ein wenig älter. Mit anderen Best Western Häuser, die ich sonst kenne, hat das eher wenig zu tun. Aber für eine kurzem Aufenthalt geht es gut, nettes Personal und eine 1A Lage, richtig dicht zur Fußgängerzone. Auch gut: Preis Leistung..
• Robert (10/5): Great value with easy access to transport - Great location for Ratingen centre and for access to the public transport system. Turn left out of the hotel and at the end of the street is the bus stop. Number 760 goes directly to the airport. I highly recommend the Moovit app which will help you get anywhere in the city in real time. Hotel room was comfortable, clean and very quiet with a good powerful shower. Breakfast buffet was okay but not really worth 10 each. There’s an excellent coffee shop / bakery by the bus stop.
• Verified traveler (10/5): Sehr gute Preis-Leistung f komfortable Zimmer - Ruhiges Umfeld , alle Zimmer neu renoviert und grosszügig , schönes neues Bad , geräumig , umfangreiches Frühstücksbüffet
• Verified traveler (10/5): Great value - Excellent little hotel, good value.
• Verified traveler (8/5): - Bon rapport qualité-prix, pas de réception ouverte le soir mais une boite pour récuperer la clé. Un peu difficile de se garer aux alentours sans payer.
• Letitia (10/5): - Lovely room. Hotel seemed clean and reception polite and helpful. We arrived late and as I hadn't realised it would be so late I hadn't advised beforehand. The phone number on my paperwork didn't connect but after a quick re check on my phone we found a number and they quickly talked me through accessing via their secure key box on the front door.
• Verified traveler (8/5): Nice for the price - Bra hotell för priset
• Verified traveler (10/5): - It was a cozy stay in a cozy hotel. Although it is a bit far from Düsseldorf, the town Ratingen is beautiful and calmed.
• Aristotelis (10/5): Perfect little town hotel - All was good!
• Daniel (10/5): Spring break - Good visit. Limited parking at the hotel.
• Roland (8/5): Not Sure If We Would Stay Again. - Just spent 3 nites at the Sure. Check in was very good. Staff were very nice and efficient. The room itself was a good size for European standards. The beds were firm and comfortable, the pillows, not my style, but again, European. My only negatives were that the carpets were badly stained, really gross. Nothing that a carpet cleaning would not take care of. The room had a bit of a smell, perhaps a smelly sink? We bought a number of groceries, and when we went to put them into the fridge, we discovered the the fridge did not work, we did not even mention this to management. Breakfast was very good. The location is perfect, one block from the main core of Ratingen. Close to groceries, restaurants, and about 15 min walk to train that goes into Dusseldorf. The hotel is getting dated, not a problem, but management must work to maintain the quality of a Best Western.
• Verified traveler (10/5): - The parking has been a slight problem at this Hotel, as well we informed the Hotel that we arrive at the DUS Airport by 11PM. We were told just to ring the bell when we arrive instead of receiving the code to get the room key. The "older" gentleman had a tough time to open the door for us, especially as we were waiting and standing outside in the rain around midnight. Otherwise it is an excellent breakfast (charge).
• Kabart (10/5): Great place 2 mins from shopping street - This hotel was perfect for what I needed and a great location for shopping or finding a restaurant close by. I made a mistake booking so far away from the exhibition center (about €27 by taxi) but I was very happy with the hotel. I had a single room that was very clean with coffee machine and hair dryer. It was clean and very comfortable. Hotel staff were extremely helpful and kind and breakfast was great. I would stay here again!
• Kylie (10/5): Great place - This hotel was perfect for what I needed and a great location for shopping or finding a restaurant close by. I made a mistake booking so far away from the exhibition center (about €27 by taxi) but I was very happy with the hotel. I had a single room that was very clean with coffee machine and hair dryer. It was clean and very comfortable. Hotel staff were extremely helpful and kind and breakfast was great. I would stay here again!
• David (8/5): OK hotel with friendly and helpful staff - Hotel is OK although it looks a little old and tired in places. Staff were very friendly and helpful. Complimentary drinks in the minibar were a nice touch as was a pod coffee machine but the absence of any milk means I didn't bother with this. Bed was made up of two single beds side by side and two single duvets which meant it wasn't very comfortable although this seems to be a fairly standard thing in German hotels. Breakfast was OK but not amazing. WiFi was provided free for three devices but it was VERY slow.
• Wilmar186 (8/5): In the downtown, 15 min from St. - Good price/quality ratio, good room, spacious with bathtub, a bit cold but OK. Breakfast was OK, there is no 24 hour front desk but you can check in with a voice machine helpful. Staff was helpful. Plenty of stores around.
• Lola (10/5): - clean, convenient, Wi-Fi functioning
• Verified traveler (8/5): - Good but basic hotel, nice breakfast, good location. No front desk staff for most of the day
• Verified traveler (8/5): Very convenient for the airpirt - The hotel is 10 minutes drive from he airport. Good breakfast
• Donj (10/5): Great Hotel! Great Location! Great Price! - Did not know what to expect, but my expectations were exceeded! Check-in was very easy, and the staff very knowledgeable about the area. So close to City Centre dining and shopping. The facility has a ton of personality and charm. Will definitely stay again when in the area!
• clair (8/5): Good - Great for price

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