Best Western Cooperstown

Location: 50 Commons Drive, Cooperstown, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Allergy-free room
• Heated pool
• Outdoor furniture
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• CCTV outside property
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Secured parking
• Swimming nearby

Rooms Available

• King Suite with Sofa Bed - Non-Smoking

  The suite offers a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans

• Queen Room with Two Queen Beds - Non-Smoking

  The quadruple room features a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans

• Executive Queen Room with Two Queen Beds - Non-Smoking

  The quadruple room offers a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans

• King Room with Roll-In Shower - Mobility Access/Communication Assistance

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans

• Deluxe Queen Suite - Non-Smoking

  The suite provides a tea and coffee maker. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans

• Queen Room with Two Queen Beds - Disability Access/Non-Smoking

  The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans

• Junior Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  2 Queen Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Lever door handles

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Daily housekeeping
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Closed captioned TV
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  1 King Bed and 1 Double Sofa Bed

  Soundproofed room

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Lever door handles

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Daily housekeeping
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Closed captioned TV
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Junior Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  2 Queen Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Desk and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Lever door handles

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Daily housekeeping
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • Closed captioned TV
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Queen Suite - Non-Smoking

  The suite offers a tea and coffee maker. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans

• King Room - Non-Smoking

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans

• Queen Room with Two Queen Beds and Connecting Rooms - Non-Smoking

  The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans

• King Room with Bath Tub - Mobility Accessible/Non-Smoking

  The double room offers a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Alarm clock
  • Toilet paper
  • Trash cans

Guest Reviews

• Kimberly (8/5): - Liked the close proximity to area restaurants and downtown Hot water didn’t last long for the shower
• Willie (9/5): -
• Graham (10/5): -
• Riannon (10/5): -
• Shaun (10/5): 5 star service and amenities. - All around superb experience. I am looking forward to returning on a future visit. Clean facility and courteous. Above and beyond amenities. 10 out of 10! Nothing!!
• Deborah (10/5): -
• Andrew (8/5): -
• Randall (7/5): -
• Erin (7/5): - It was a great stay. We checked in late and checked out early. It was comfortable stay.
• Jennifer (10/5): -
• Mary (10/5): -
• lorène (8/5): - L'emplacement, piscine Ils ont voulu nous faire payer la chambre alors qu'on avait déjà payé. Hôtel qui vieilli
• Sharon (10/5): - Very clean. Beds were comfortable. Quiet. Good selection for breakfast. N/A
• Michael (7/5): Overall it was good - Location and staff were top drawer. Breakfast was very good Our tv did not work properly. The date in the smart tv was wrong so the channels were missing or wrong. There were lady bugs in the bathroom.
• Molly (8/5): -
• Israel (3/5): - They double charged me for one night stating I had two rooms when I only had one
• Alkinbee (8/5): -
• William D. (9/5): Receptionist Bow was extremely helpful and courteous. - Did not have the breakfast, room was very clean and exactly what I needed.
• Don Kang (7/5): -
• K8110JHmichaelm (2/5): Bad hotel experience in Cooperstown, NY - I have stayed at this hotel multiple times out of convenience, but this was the last time. Our hotel room was cold, even after the front deck person and "fixed" it by turning the thermostat up to 80. Apparently, no maintenance person on site to really fix. The breakfast food was very stale and in short supply. The biscuits that were just brought out, were cold as the likely just came out of the refrigerator. No orange juice "as the machine is broken". Will never stay here again. Contacted hotel manager after returning, and he was very indifferent (said go stay someplace else!!) to our concerns.
• Campbell (7/5): -
• Nesta (10/5): -
• Bruce (9/5): Overall it was very good - The staff was helpful and friendly Food could have been a little bit better
• Mike (6/5): - Excellent The fitness room. The treadmill was not working at all and the elliptical machine was normal working properly either.
• lewisk647 (2/5): Blood-Contaminated Bedding - 80+ Pages NY State Violations - Email kesten@kestenlegal.com for NYS Records - Blood-Contaminated Bedding Exposed Blind Child - UPDATE: 80+ Pages of NY State Health Violations Exposed RATING: 1 Star (Terrible) UPDATE TO MY REVIEWS THAT WAS VIEWED OVER 500 TIMES: I am reposting my original review with critical new information. I have now obtained over 80 pages of NY State Health Department inspection records through a Freedom of Information Law request that expose a five-year pattern of PUBLIC HEALTH HAZARDS at this property. Details and instructions for obtaining these public records yourself are below. THE INCIDENT: On June 30-July 1, 2025, my 10-year-old grandson, who is legally blind due to albinism, was exposed to blood-contaminated bedding at this property. He had already been playing on the bed before we discovered visible blood stains on the sheets. Because of his severe visual impairment, he could not detect the biohazard he was touching. We don't know whose blood it was. We don't know what that person may have carried. When housekeeping arrived, they initially attempted to change only the stained sheet—I had to instruct them that ALL bedding needed replacement due to contamination risk. This demonstrated a complete lack of basic bloodborne pathogen safety protocols. The property offered an insulting $100 credit on our $317 stay for this serious health incident involving a disabled child. HOTEL BLOCKED MY PHONE AFTER 2 CALLS: After nearly five months of attempting resolution, I proposed a modest $503 settlement ($203 room refund + $300 for contaminated clothing we had to discard). I made just 2 polite phone calls to the General Manager requesting a callback to discuss both the settlement and—more importantly—what safety improvements they had implemented to prevent this from happening to another child. Instead of returning my calls to answer basic safety questions, the hotel blocked my phone number. I wasn't demanding immediate answers—I simply wanted a callback to discuss what changes they'd made to their contamination protocols. Any reasonable hotel would want to demonstrate they've addressed a serious safety failure. Instead, they chose to silence a grandfather seeking accountability. They also told my credit card company my refund request was "attempted theft"—despite having offered that same refund in writing on August 11, 2025. The hotel posted a public response to my original review calling the incident "unacceptable" and a "serious health concern"—then deleted that response. TIMELINE OF AVOIDANCE: • July 3 & 7: Emails to property ignored • August 11: Offered conditional $203 refund requiring abandonment of all claims—then never honored it • September 4: Hotel told credit card company my refund request was "attempted theft" • September 29: Sent settlement proposal via email—no response • October: Made 2 calls requesting callback—phone number blocked instead • January 2026: Final settlement deadline ignored UPDATE: 80+ PAGES OF NY STATE HEALTH VIOLATIONS EXPOSED After my original review, I filed a Freedom of Information Law (FOIL) request with the NY State Department of Health. What I received should terrify any parent considering this hotel. Over 80 pages of official state inspection records document a FIVE-YEAR PATTERN of serious health and safety violations: FIRE SAFETY - Could Your Family Escape? 2023: State inspectors found a fire door INSTALLED BACKWARDS. Guests trying to flee could not open it. The inspector wrote: "The handle on the inside of the building was not able to open the door as the door jam was in the way." Declared a PUBLIC HEALTH HAZARD. POOL & SPA - Would You Let Your Kids Swim Here? 2021: Pool chlorine at TEN TIMES safe levels—PUBLIC HEALTH HAZARD—pool forced to close. Pool ladders "not stable, large amounts of sway, easily comes out of floor." 2024: Same dangerous chlorine levels AGAIN—they never fixed it. 2024: Spa had ZERO chlorine—operator "forgot to turn chlorination back on"—PUBLIC HEALTH HAZARD. DRINKING WATER - Would You Drink It? 2021: Failed to test drinking water for nitrate contamination for an ENTIRE YEAR. Failed microbiological testing. Operating on an EXPIRED permit. FOOD SAFETY - Would You Eat the Breakfast? 2024: Multiple refrigerators storing food at 48-56°F (should be 45°F or below)—CRITICAL VIOLATION. June 5, 2025: Food service CRITICAL VIOLATION—weeks before my family's stay. TEN VIOLATIONS IN ONE DAY: January 25, 2023: State inspectors issued TEN separate notices of violation in a single inspection. MY COMPLAINT INVESTIGATED: July 29, 2025: NY State conducted formal investigation of my blood contamination complaint. HOW TO OBTAIN THESE RECORDS YOURSELF: These are public documents. Don't take my word for it—get them yourself: 1. Go to foil.ny.gov 2. Submit a request to NY State Department of Health 3. Request all inspection reports, violation notices, and complaints for Best Western Cooperstown Inn & Suites, 50 Commons Drive, Cooperstown, NY 13326, from 2020 to present 4. You can reference my original FOIL request: #R005446-103025 You will receive over 80 pages of documented PUBLIC HEALTH HAZARDS and critical violations. Official government records. EXPOSED: A PATTERN, NOT AN ACCIDENT My grandson's exposure to blood-contaminated bedding was not an isolated incident. It was the predictable result of chronic, systematic negligence documented by NY State regulators over five years. COMPLAINTS FILED WITH: • NY State Health Department (investigated July 29, 2025) • NY Attorney General Consumer Protection Bureau • Better Business Bureau • U.S. Department of Justice Civil Rights Division (Case No. 655541-QNB) IF YOU HAVE CHILDREN—ESPECIALLY CHILDREN WITH DISABILITIES: You need to know: 1. This property exposed a legally blind child to blood-contaminated bedding 2. Staff lacked proper contamination response protocols 3. State records document FIVE YEARS of PUBLIC HEALTH HAZARDS 4. Fire doors that trapped guests inside 5. Pool chemicals at dangerous levels—same violation repeated years apart 6. Drinking water testing skipped for a year 7. Food stored at unsafe temperatures 8. Management ignores safety concerns, blocks phone calls, and accuses guests of theft for requesting promised refunds I have photographic evidence of the blood contamination and complete documentation of their months-long pattern of avoidance, phone blocking, and false accusations. A hotel that blocks a grandfather's phone after 2 calls seeking information about safety improvements—while sitting on 80+ pages of state health violations—tells you everything about their priorities. Cooperstown is a magical destination. The Baseball Hall of Fame is worth the trip. This hotel is not worth the risk to your family Anyone wanting a copy of the complete 80+ page NY State FOIL report can contact me at kesten@kestenlegal.com - I'm happy to share the full documentation.
• Sloane (3/5): Disappointing - the staff were good The cost, value, cleanliness (room floor felt gross to the touch, bathroom stunk, mold in shower, shower curtain brown, air conditioner leaked all over the floor, bedding was dirty), equipment in gym wasn’t functioning.
• Edward (7/5): -
• Terah (8/5): -
• Henry (9/5): Great - It what I expected there was plenty to eat
• Steve (10/5): -
• Susan (10/5): Enjoyable week! - Breakfast was better than most we have had at other locations. The fact that we were so close to Dreams Park was a big plus. The staff was very friendly and courteous.
• Phyllis (10/5): -
• Tricia (4/5): One star more than the Bates motel for $400US a night :( - The property was close to Cooperstown. It had a grocery store, McDonald's, Baskin Robbins and Dunkin donuts on the property. The cleaning staff and manager of housekeeping was amazing and so friendly we stayed in the building across the parking lot. Front desk were pleasant. The breakfast lady not so much. We asked her why there was pork in every dish and she said that's on the menu today..so if your vegetarian, gluten free, or don't eat pork..have fun eating apples and bananas..and packaged oatmeal..bring your own breakfast. BBQs were not maintained, pool had a film on top of the water and was murky looks like no one cleans the pool, breakfast was limited with very little options for those with food issues..vegetarians, pork, gluten free options. Carpets smelled weird and a damp smell in the hallway leading to the workout room with broken equipment. The big breakfast room smelled strange.
• Robert (1/5): -
• Roland (8/5): -
• Gary (9/5): -
• Scott (9/5): -
• Gipe (5/5): Comfortable enough, but being delayed was quite frustrating as we had just spent the day in the hospital - Clean Check in process took 30 minutes because computer wasn’t working right.
• Dan (9/5): - Friendly staff A lack of breakfast options
• Barbara (8/5): -
• Su M. (5/5): Nice place, bad staff - The room and bathroom were clean, the facilities were generally clean as well. The staff was subpar. When I walked in I rang the bell, after a few minutes I called out. A woman answered and said she'd be right there. Then it was still another few minutes before she finally came out. On our last day the hotel-wide fire alarm went off at 6:30a. As we rushed to get out the door, the alarm went off. There was no smell of smoke, and we could not hear any emergency vehicles, so assumed it was ok. Called down to the front desk for confirmation--no answer. Walked down there, no answer. Finally found someone in the hallway who said the alarm was caused by the kitchen cooking breakfast.
• Deborah (9/5): If we are ever up in the cooperstown area and need a place to stay will absolutely contact Best Western - Clean and looked new. Easy parking, next to a supermarket and a Chinese take out. Beds were EXTREMELY COMFY COZIE!! Slept like a log! Awesome Showers!! Good breakfast and delicious coffee Maybe add hot chocolate to the complementary coffee/tea station?
• Krunoslav (7/5): -
• Amber (6/5): -
• MICHAEL (10/5): - Everything was awesome. Good nights sleep . No disappointments
• Amber (7/5): -
• Alma Alexandra (10/5): -
• Kaplan (9/5): Second stay, will definitely go for #3! - Great accommodations, reasonable rates, excellent location, extremely clean. Tip: ask to be located in an even-numbered room on the second story. You'll get a great mountain view to go with your room! Try to have a few more vegan options at breakfast. As vegans, we're used to bringing our own food but a few more options would be nice, which you can supply at low cost. This is kind of picky but placing the in-room coffee service on top.of the microwave does make it somewhat clumsy to use.
• Penny (10/5): -
• Roberto (7/5): Breakfast was good. There where omelets, cereal, biscuits and gravy, bacon , sausage make your own waffles. - Beds were comfy, pillows comfy and clean. Bathtub was clean and so was toilet. We booked Friday to Sunday . No room service for us at all. I had to clean out my own garbage, and ask for more towels. When arrived there were no shower curtains and the mini fridge had no freezer, and it was room temp. The pool was cold; indoor. Hot tub was warm. Exercise room had one equipment working. Ice machine broken.
• lewisk647 (2/5): Blood Contamination Exposed Blind Child - Hotel Blocked Calls Asking About Safety Changes - Update to Review Viewed 204 - Title: Blood-Contaminated Bedding Exposed Blind Child - Hotel Now Blocks My Phone Rating: 1 Star (Terrible) Review Text: UPDATE TO MY REVIEW THAT WAS VIEWED 204 TIMES: I am reposting my original review with critical new information. After that review was read by over 200 travelers, the hotel's response was to block my phone number rather than address the safety concerns. On June 30-July 1, 2025, my 10-year-old grandson, who is legally blind due to albinism, was exposed to blood-contaminated bedding at this property. He had already been playing on the bed before we discovered visible blood stains on the sheets. Because of his severe visual impairment, he could not detect the biohazard he was touching. When housekeeping arrived, they initially attempted to change only the stained sheet—I had to instruct them that ALL bedding needed replacement due to contamination risk. This demonstrated a complete lack of basic bloodborne pathogen safety protocols. The property offered an insulting $100 credit on our $317 stay for this serious health incident involving a disabled child. HOTEL NOW BLOCKS PHONE CALLS: After nearly five months of attempting resolution, I proposed a modest $503 settlement ($203 room refund + $300 for contaminated clothing we had to discard). I made just 2 polite phone calls to the General Manager requesting a callback to discuss both the settlement and—more importantly—what safety improvements they had implemented to prevent this from happening to another child. Instead of returning my calls to answer basic safety questions, the hotel blocked my phone number. I wasn't demanding immediate answers—I simply wanted a callback to discuss what changes they'd made to their contamination protocols. Any reasonable hotel would want to demonstrate they've addressed a serious safety failure. Instead, they chose to silence a grandfather seeking accountability. TIMELINE OF AVOIDANCE: • July 3 & 7: Emails to property ignored • August 11: Offered conditional $203 refund requiring abandonment of all claims • September 4: Hotel told credit card company my refund request was "attempted theft" despite having offered the refund • September 29: Sent settlement proposal via email—no response • October: Made 2 calls requesting callback—phone number blocked instead The hotel posted a public response to this review calling the incident "unacceptable" and a "serious health concern," yet they block communication with the affected family and characterize legitimate refund requests as criminal activity. If you have children—especially children with disabilities who may not detect visible hazards—you need to know: 1. This property had blood contamination on bedding provided to guests 2. Staff lacked proper contamination response protocols 3. Management ignores safety concerns for months 4. They block phone communication after just 2 unreturned calls 5. They publicly acknowledge the problem while privately avoiding accountability We have filed complaints with: • NY State Health Department • NY Attorney General Consumer Protection Bureau • Better Business Bureau • U.S. Department of Justice Civil Rights Division (Case No. 655541-QNB) A hotel that blocks a grandfather's phone after 2 calls seeking information about safety improvements tells you everything about their priorities. Guest safety is clearly not among them. I have photographic evidence of the blood contamination and complete documentation of their months-long pattern of avoidance, phone blocking, and false accusations. Families traveling to Cooperstown deserve better than this.
• Les (8/5): -
• Jove (10/5): -
• Linda (8/5): Visit to Cooperstown was enjoyable, the hotel was clean, reasonably priced and close to town. - Location to town and baseball hall of fame. Staff friendly. We enjoyed the lobby. We all met up and played charades. Breakfast included. Area kept clean and well stocked. No issues
• Patricia (10/5): A great place to stay at a very reasonable price. - Breakfast was very good with lots of choices, both hot and cold. Staff was very friendly and helpful. Bed was very comfortable. Shower was great. Price was very reasonable.
• John (10/5): -
• Michelle (10/5): -
• Emmalie (8/5): -
• Roseann (8/5): - The staff were friendly and the hotel was clean. Pretty good location. Pool needed to he open longer and was not heated even though the description of the pool said it was heated. Heater in room was loud.
• Stan (9/5): -
• Tony (9/5): -
• Mike (9/5): -
• Brittany (3/5): Eh, I should have stayed somewhere else.it did the job - It was 10 minutes from where I needed to be. The room wasn’t super clean. The air conditioning was leaking. The bed wasn’t super comfortable. I stayed in the newer building last time I stayed and it was amazing. I stayed on floor two. This time I stayed on floor four in the second building and had I had this experience last time when I booked in June, I would have stayed somewhere else this time
• maria Arias (10/5): -
• Steven (10/5): - Check-in was easy and staff were inviting. The staff member at breakfast works endlessly to make the breakfast area clean, served hot and always smiling. I witnessed her accommodating a special need/request.
• Margarita (10/5): - Very friendly and kind. Attended to any needs we had.
• Susan (8/5): - Staff was accommodating when she told us the elevator was broke and we insisted on having a ground floor room- we were u able to carry our suitcases up stairs?
• Zsófia (10/5): -
• Janet (8/5): - We stayed at the Best Western Cooperstown Inn & Suites for one night in October 2025. Our room was a two queen. We were there to visit Cooperstown, specifically the Baseball Hall of Fame and the Calvin and Hobbes exhibit at the Fenimore Art Museum. Room: The room was clean, and everything was in good condition. The beds were very high (above my butt level) and otherwise comfortable, though one of us did roll out during the night - it was a hard fall. We heard no noise and had a terrific view, when the light blocking curtains weren’t pulled. Amenities: The hot free breakfast was good, and the free parking was fine. We didn’t use the Wi-Fi much but it gave us no issues when we did. The TV worked well. Service: Check-in went smoothly, though I was asked to sign a credit card authorization for about $100 more than my room cost as a deposit. The final charge was correct. Location The location felt safe with a few places within walking distance (shoutout to Dunkin), but you'll want a car for most activities. It was very easy to drive to Cooperstown from there. Issues: Our only issues were in the bathroom. There was only one weak light, and the shower water only ever got to lukewarm. I do appreciate that the amenities were in pumps and therefore less wasteful. Overall, it's a decent, clean option for visiting Cooperstown, though the bathroom issues were disappointing. I'd consider staying again if the price was right but would probably shop around first.
• Douglas (8/5): - Communication between the front desk and room preparatiin staff resulted in a 15-minute delay, before our room was ready for occupation. But it was worth the wait. Clean, comfortable, quiet -- just what weary travelers need!
• Robin_CAA (6/5): Just ok - We booked this place a few miles from Cooperstown because pricing was decent compared to most other places. Room was fine although bed is very high for a short person. Breakfast was decent.
• Heather (8/5): - We were disappointed that the elevator was out of service, we were on the second floor and have issues with our legs. We were impressed that the staff rose to the occasion when they found we have left important medication behind and contacted us to find a way to mail it to our home. This was much appreciated.
• Debra (2/5): - This was the dirtiest hotel room I've ever been in. The hotel smelled dirty, the room smelled of stale cigarettes, the carpet was filthy and stained, the bathroom floor was also dirty. I wanted to leave the minute I walked in, but unfortunately I couldn't find another room in another nearby hotel considering it was parents weekend at SUNY Oneonta and everything was booked solid in the surrounding area. I know this isn't a five star hotel, but the room should have some level of cleanliness. This place is disgusting. Spend the extra money and stay somewhere where they have cleanliness standards.
• Ellen (10/5): - Very good-- staff helpful, very clean room, decent breakfast.
• albert (8/5): Ok but need better amenities - Room was clean. Bed was comfortable. I was a bit surprised that the shower had no hand rails or no non-skid surface in the tub. I wasn’t crazy with the fact there was no table side lamps or power sources bedside to recharge devices. The only usb port I found was on the desk of the room. No clock either. The lighting source by the bed were these bright lights above the bed with no way to dim. A little more thought into lighting and power sources is necessary. We only stayed one night so it wasn’t too inconvenient but if I was staying for longer than 3 days I might reconsider this hotel. And good luck figuring out the TV guide and tuning to the desired channel.
• Denise (10/5): - The breakfast was amazing!
• Bruce (8/5): - Great restful and nice pool and spa.
• Diane (8/5): - Clean room, bed was hard, staff were nice
• Carolyn (7/5): - Elevator was broken, so we had to take the stairs. I made a request that if possible, I would like to try snd check in early. When I called the hotel on the day of arrival, I was told that it would cost $40. When did that start.
• PAUL (10/5): - Breakfast and parking was great
• Jillian (5/5): -
• Lori (8/5): - Great stay! Staff was great!
• Julie (6/5): - The elevator was broken, the ice machine was broken
• Peter (8/5): - Good free breakfast
• George (6/5): - Never saw housekeeping. Television in our 1st room was unplugged. When they plugged it in there was a burning smell. The stations were not synched . Breakfast was good
• Margaret (9/5): -
• Judith (8/5): - The staff was friendly and the breakfast was delicious.
• Victor (10/5): - Property was good, but the pool is located adjacent to the lobby which is kinda weird. Additionally the pool was cloudy, so we were not going in it. That said the room was super clean and the topper was the breakfast! It was a borderline breakfast buffet and it was pretty good. Cudos to whoever runs the breakfast!
• Kathy (10/5): -
• Jon (10/5): - Nice plt
• kenneth (10/5): - Excellent service, friendly staff, cozy room, very delightful hot breakfast.
• Brian (8/5): - Good front desk people
• BJ (9/5): -
• David (10/5): - Enjoyed the stay. Very clean and updated.
• Traci (10/5): Very good. - Very quiet area. But it was close to a grocery store and a couple fast food places in case you needed anything. Also close to main tourist area. Didn’t like that the pool was in view of the main entrance. Made you feel like you were on display when swimming.
• Thomas (10/5): -
• K991AGkenk (4/5): Poor internet/wifi, unhelpful staff, above average breakfast - Bad wi-fi and internet and a front desk that could care less. When I reported the problems with the internet, the front desk offered no help. I ask them to please check the router. They said that could only be done by the manager the next day. No help for my one-snight stay.
• Robert (10/5): Wonderful stay - The ladies who run the breakfast room each morning were excellent. Friendly and were happy to assist with any breakfast related issues. Would recommend and stay there again.
• jessica (10/5): - Loved it !
• Angela (10/5): Consistently good. Fresh linen made me happy. - We have stayed here many times before and it has always been just fine. This trip the minute we walked into our room I was taken aback by how clean and fresh the room smelled. The linens seemed brand new and smelled so nice and clean and were so soft. The new bathrooms mirrors with the different lighting options are great too. Breakfast was good. Only complaint would be other guests being inconsiderate and noisy in the hallway at night and early in the morning. Would not want to stay on the first floor again. But that’s not the staff’s fault.

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