Best Western Cowichan Valley Inn

Location: 6457 Norcross Rd, Duncan, ca

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Family rooms
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Heated pool
• Pet bowls
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Key card access
• Mobile app for room service
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby outdoor pool
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Family Room with Two Queen Beds - Non-Smoking

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Hair dryer
  • Refrigerator
  • Desk

• Queen Room with Bath Tub - Disability Access/Non-Smoking

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Hair dryer
  • Refrigerator
  • Desk

• Queen Room with Two Queen Beds - Non-Smoking

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Queen Room - Non-Smoking

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Shower chair
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• King Room - Non-Smoking

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Queen Room Wheelchair Accessible

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Queen Room with Two Queen Beds

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Large King Room with Spa Bath - Non-Smoking

  The spa bath is a top feature of this double room. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Katherine (10/5): -
• Kath (9/5): - Clean and comfortable It’s quite near a busy road but we had a good night’s sleep. Our smoke alarm went off on the second morning at 5.30 which wasn’t ideal. Wouldn’t say the staff went the extra mile to apologise.
• Yu Han (5/5): -
• Rhiannon (6/5): - Paid over $200 for one night because we were excited to use the pool. Pool was not working when we got there, no mention of this on booking.com unfortunately.
• Robert (1/5): Room 105 bed was so sunk in. It was so uncomfortable to sleep. I had the edge of the bed. -
• Robert (10/5): Thank You for the pleasant. I have come to accept that that is the norm for your establishment. - I was only in the facility during nighttime hours, however, that staff were excellent. Whenever I have to travel to the Duncan area,, Best Western is where I stay. Safe, secure, and handy. Thank You all. Your building is getting older, which can cause internal problems (structurally speaking) which are undetectable to the normal eye. This can be a good or bad thing but your staff is doing an admiral job of keeping up appearances. Thank You all, again.
• Jennifer (10/5): -
• Zelig (10/5): - GOOD BREAKFAST GOOD LOCATION NIL
• Matthew and Yarrow (7/5): Not many options so had to stay but poor value for the room. Would expect a lot more amenities, more options at breakfas - Proximity to performing arts centre Very small rooms. Bathroom tiny. Pool wasn’t open. Breakfast was very subpar. Only 2 towels in the room for a room of 4 people. Thin and rough.
• Penny (8/5): Short stay, suitable for our situation, clean and comfortable. - Good location, nice to have a restaurant in the facility, they take dogs! Nothing
• Tara (6/5): - The beds are comfortable and rooms are spacious Pwr friendly so we where able to bring our golden retriever on our stay. No extra towels available in our room, our room was highway facing and extremely noiay due ro traffic sounds. .
• Denise (9/5): Would recommend to others and would stay again - Clean and comfortable and access right off the Hwy Could have had a bit more selection at breakfast
• John (10/5): - 👍👍
• O (8/5): - Rooms are nice the pool was good. The showers were so nice Didn't like that it didn't have the make your own waffle like some other best western location have.
• Laura (8/5): - Plenty of parking, room was comfortable and clean. Having the pub downstairs was convenient.
• Peter (8/5): -
• Maren (8/5): -
• CHUNYAN (9/5): It is a wonderful day here.i and my friends and children like the hotel very much!Bright and clean! - We are three families travel here,and the children like the hotel very much.
• Sina (10/5): - I enjoyed the complimentary breakfast.
• Grace (10/5): -
• Celina (10/5): -
• Deborah jody (10/5): -
• Peter (8/5): As expected - Location, comfort all good
• Murray (7/5): -
• Eric (10/5): - Good breakfast.
• Lorraine (7/5): After our room was cleaned, it was good. - Breakfast and dinner were excellent. The fish smell in our room.
• Becky (4/5): We didn’t get much sleep because of shouting and running in the hallway plus the hallway noise. They should offer a yog - Close to Duncan , newer bathroom Breakfast served way too late 7:30 . Highway noise. People noisy in the hallway for most of the night. Confusing parking.
• Brian (10/5): -
• SHIRLEY (1/5): Noisy and sleepless! - Breakfast was convenient with standard buffet fare. We were placed in a room on the highway side of complex so it was very noisy with traffic all night!! Be sure to ask for room on the "Ford" side, which will be quiet and away from highway traffic. Also, intoxicated patrons came up to rooms after pub closed to wish their friend happy birthday and were very noisy and disrespectful of those that were sleeping. I told them to go elsewhere, so they just moved down the hall. Management were nowhere to be found to control this!
• Adrian (7/5): -
• John (6/5): -
• Lorenza (9/5): Ottimo - Essenziale ma pulita e accogliente Nulla
• Jeremy (8/5): -
• Janet (8/5): Very good. - Front desk, showers, breakfast Sheets tucked in too tight
• Monica (8/5): -
• Kent (7/5): -
• Maricela (4/5): -
• Lorenza (9/5): Pub molto carino e colazione un po’ povera - Molto pulita e luminosa La posizione è la colazione
• Janice (7/5): great relaxing stay after the west coast trail - restaurant on site, comfortable large suite.
• Sergio Augusto (10/5): -
• Loredana (7/5): Personale gentile. Si puó migliorare - Camera grande. Palestra La colazione é povera e poco varia
• Tamara (8/5): - Comfortable and clean. Enjoyed the restaurant. Parking was tricky.
• vernon (6/5): -
• Daryl (8/5): Nice clean place - good breakfast - easy access - close to downtown Duncan - Location was fine as it was next to the TransCanada Highway - our room faced the hwy but was quiet enough to sleep at night the place was clean, breakfast was good with a variety of choices - access to the room was easy - lots of places to eat in downtown Duncan were close to the hotel Hotel offered us early check in at 2:00 pm for a mere $ 30.00 extra charge - do they really think people will pay this after we already shelled out $ 275 for the night - this is a nice hotel but not worth that kind of money for Duncan
• joon (9/5): - Everything is excellent
• Mike (10/5): - Great comfortable beds.
• Greg (8/5): - Breakfast was ok, basic but plenty of food and nice staff.
• Kennedy (4/5): - The bathroom had a gross smell in it even after being cleaned. The other guests were extremely loud and up late.
• Courtney (10/5): Lovely stay. - Clean white and preserved. Rooms are all very close by, would be nice to have some more separation between in a floor
• Jennifer (8/5): - Excellent stay
• Gerard (8/5): -
• christa (9/5): -
• Matthew (10/5): - good
• Alex (8/5): Nice, comfortable, quiet - Nice, comfortable, pleasant staff The breakfast only being available 7-9 and being quite limited (no fruit?) seemed a bit odd! But it wasn't the end of the world
• MONICA (10/5): - Excellent
• Raj (8/5): Better than expected - Everything was very good except for the pool. It needed cleaning so that was disappointing since we booked it because of an outdoor pool. The breakfast was amazing, room was clean and comfortable….dont understand the negative reviews.
• Gurinder (10/5): - Brakfast was 10 out of 10 with really good options to choose from. Breakfast Staff (male) was exceptionally helpful. Great work.
• Melody (10/5): - .
• John (10/5): - Reasonably priced, nice attached pub with great food and entertainment which was good because they’re isn’t exactly the best food selection anywhere close, warm outdoor pool, great beds and pillows, I can’t think of anything bad to say. Next time your even thinking of staying in Nanaimo drive here and stay instead
• Bruce (10/5): One nighter - Great place easy to get to .. nice rooms for the price
• Jessica (8/5): - Beds were comfy - overall good stay! Food places nearby
• Todd (10/5): - I was only staying 1 night on a work trip, it's a great hotel for this type of stay. The property conditoin is good, parking is great, nice new TVs and the pub/restaurant on the main floor was good and convenient. I would recommend this place for easy access from Hwy or for short-term stays for work or with family. Not much to walk to around the hotel, so expect to drive to where you are going.
• Isabelle (10/5): - By Hwy 1 so very easy access. Room comfortable, clean and modern. Bathroom cozy but clean and modern. Good supplies. Courtesy breakfast is only a sit-in option so not great if you travel with a pet that you dont want to leave alone in your room. Overall very pleasant.
• Abdoulie (10/5): - Location is perfect
• Deidre (8/5): - Staff were great, our dog even received a little welcome bag with some treats and doggie doo bags, nice touch. The restaurant was very busy, a good sign and it did not disappoint, it was very good. The breakfast was decent and had something for everyone. I didn't go in the pool but it looked decent. Room was great - the only complaint was the tub drained super slow while showering. Would recommend and at $200 was a good value.
• Kelly (1/5): Bogus staff and poor customer service. - Comfy beds. Average motel. Karaoke on Friday night was a riot to witness. Staff shut me down when I claimed I was double charged. I had to follow up later with booking.com who helped me get refunded. BW Cowichan never responded. I left several messages. They took NO responsibility for this nightmare. A little follow up would have gone a long way.
• Ingrid (6/5): - Bathroom is small, needs better ventilation and needs new door. Cabinet housing fridge needs to be fixed. Breakfast was mediocre.
• Mykhailo (10/5): -
• Paul (8/5): - Quite
• Laura (10/5): Great place - pool, breakfast, restaurant…everything clean & comfy - Vijay was awesome, he was accommodating, informative, professional & efficient! Nothing to report
• Eleonor (8/5): - Liked that it was CLEAN and conveniently located. Loved the gym! Only reason that I gave it 4 stars instead of 5 is because the bathroom ceiling was unfinished. Like they renovated the property and forgot to finish the ceiling (see pic). Toilet seat was the wrong size for the toilet and uncomfortable using it as too close to the wall (could have been because of the incorrect seat).
• Mela (10/5): Really good - Everything is really good. The food and server were particularly good at the attached restaurant.
• Colin (8/5): - Spent a night here with my family. CVI restaurant was an excellent choice for dinner. Free breakfast was okay. Not happy about only having two bath size towels in our suite as we are a family of four.
• Alicia (9/5): -
• Blanca (4/5): - The place’s smells, the ac units make a lot of noise at night. The front desk made no effort to accommodate our needs. Will never stay there again. I’m not a picky person but this place is not worth it.
• Alaina (10/5): - Very clean and spacious rooms. Front desk service was great. Definitely would recommend this hotel if looking for a place to stay in duncan.
• Marco (7/5): - Zimmergröße, sauberes Badezimmer, Ausstattung im Zimmer. Unser Zimmer wurde nicht gereinigt. Zimmer sind sehr hellhörig. Andere Gäste haben zwischen 3 und 5 Uhr nachts sehr laut gefeiert, so dass an Schlaf nicht zu denken war. Rezeption war trotz 24 Stunden Service mehrfach nicht erreichbar.
• Melissa (8/5): - the bathroom felt very small and was awkwardly set up
• Corrina (8/5): - Everything
• John (10/5): - Thank you to Front staff
• Ali (10/5): - The cleanliness and the breakfast are the most significant things which are so perfect.
• Mark (8/5): - Rooms are clean and beds are very comfortable. Front desk staff very friendly. Air conditioning works very well and I would book this hotel again, no issues at all…….a little expensive but you get what you pay for.
• Kimberly (10/5): - Booked for concert a
• Nick (9/5): -
• Gloria (10/5): - I loved the pool. It was such a hot day and very nice to relax there with a good book. Very comfortable beds, I had a great sleep. I will definitely stay again, but for longer.
• Susan (9/5): Great - Everything was great Perhaps plain eggs for breakfast with maybe bacon. Food was very good though
• Marian (8/5): - Friendly staff and nice room. Was not impressed with the breakfast.
• Martin (8/5): - The room was clean and the service at the front desk was very professional. Vijay at the front desk was very friendly. The breakfast was not very good and rather substandard.
• Georgina (10/5): Front desk staff made me feel welcome to Duncan and safe - The Level of hospitality met my expectations. The card that was left next to my night stand.
• Constantine (10/5): - was good - the fridge didn't work tho.
• Sharif (2/5): - Swimming pool was terrible and FREE breakfast was completely garbage
• Stephen (2/5): - Very dirty room and the room was so noisy because of the highway
• Janice (9/5): It was an excellent stay, I got to have a good night's sleep. Thank you BWC! - I would come and stay again and recommend it. Breakfast was good apart from the sausages. I would have preferred breakfast sausage and bacon instead.
• Kristina (10/5): - Yhe rooms are very clean,the staff wonderful amd the location was perfect for me. Will stay there again
• Tom (8/5): - The staff was great. We had a gentleman named Vijay that was very accommodating. Refreshing to experience.
• Krystle (10/5): Amazingly comfortable bed! - What a great stay! The bed was so comfortable! Room was quiet and the entire place was very clean. Would definitely stay here again!
• Zamanimehr (7/5): Good -
• Artem (8/5): Very good -
• Sherman (10/5): - Staff were friendly and helpful. We had a t year with us and the staff went out of their way to help. The smoking area by the front door had Marijuana and cigarette smokers there. Suggest move them away from the front door.
• Honey (10/5): - Good service of front desk and clean room.

Photos