Best Western Smiths Falls Hotel

Location: 88 Lombard St., Smiths Falls, ca

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Luggage storage
• Fax/photocopying
• Currency exchange
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• CCTV outside property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Reception hall

Rooms Available

• Double Room with Two Double Beds - Non-Smoking

  The quadruple room offers a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Interconnected room(s) available

• King Room with Sofa Bed - Non-Smoking

  The quadruple room features a tea and coffee maker. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Interconnected room(s) available

• Queen Room with Sofa Bed - Non-Smoking

  The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Sofa bed

• Queen Room - Disability Access/Non-Smoking

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Interconnected room(s) available

• Deluxe Queen Room

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Interconnected room(s) available

Guest Reviews

• Sharon (9/5): Overall very good - No small refrigerator No desk or chairs to sat onto
• Mitch (7/5): -
• Marg (9/5): -
• magella (9/5): -
• Penny (8/5): -
• Karen (7/5): -
• Robert (8/5): -
• Theresa (8/5): Good quality at a reasonable price. Very helpful and polite staff. - Breakfast was great. Location was perfect for where we needed to be
• Stefan (7/5): - Our room was freezing until I figured out the thermostat.
• Mun (8/5): A nice and cosy stay over the short weekend for family of 5 - Easily accessible to many fast food restaurants and grocer stores. Nil
• singer (2/5): Never again. - Location They lied in the listing. Refused to fix it
• Andrew (9/5): - The room was great, service was fantastic, no issues with our room or the jacuzzi tub that was in it Balcony could use a little maintenance
• Jennifer (5/5): Broken Jacuzzi Tub - The room was very clean the bed was very comfortable. The jacuzzi tub that I paid extra money for sounded like a turbo engine while the Jets were on. It was so loud, it definitely would have been heard by the patrons below us. And then come to discover when we got out of the tub that it was actually leaking water all over the floor. I noticed that the flooring was lifting at the edges so this had been a previous issue that had not been fixed. When I brought it up with the receptionist she informed me that she would let the owner know.
• Mike (9/5): -
• Ann (8/5): -
• Wayne (9/5): -
• Peter (8/5): It was a very comfortable stay - The breakfasts were quite good, but I have a couple suggestions: 1; the sausages and eggs could have been kept warmer. 2; The plastic utensils were terrible, please switch to disposable wood utensils. Also better for the environment 3; For the sake of the environment, you should have recycle bins. We tried to book our stay directly with the hotel, but your web sight apparently put it through an outside source which meant that we didn't earn any point for our membership.
• Marc (9/5): Très satisfait. - Il n’y avais pas de place pour nos bicyclette à part de les apporter dans nos chambres.
• Laverne (8/5): -
• Camille (1/5): - I try to cancel my stay a lot of Time ! Wrote to two différent email and one text message and no one respond and they didnt cancel my stay
• André (8/5): Selon mes attentes pour le confort - Près des services Pas de petit frigo dans la chambre
• Sara (8/5): -
• SYLVIE (8/5): -
• Ghislaine (6/5): - Belle chambre Déjeuner affreux. Œuf froid. La dame qui apporte le pain, muffins, etc le fait avec ses mains, sans utiliser les pinces. Elle venait de toucher à tout et pas laver les mains. Pas très appétissant
• Mary (9/5): We had an enjoyable stay and exploring surrounding area. - Great location to amenities and near by towns. Our room was clean and comfortable. And also enjoyed the buffet breakfast.
• Christopher (10/5): -
• Guy (8/5): -
• Paul (8/5): -
• Chere (9/5): The stay was a perfect rest for a long day - Easy check in with the staff member later in the evening. She was friendly and efficient. The room was very tidy and the sheets were crisp and smaller pleasant. I would recommend that the wifi password is written in the room
• Carollynne (7/5): A nice motel - A basic room that fit our needs Expensive for what you get and a bit noisy
• Frederick (10/5): - Staff were excellent. Room was comfortable and clean. Breakfast sausage and eggs were only luke warm and kind of bland
• Geneviève (9/5): Reposant, confortable et agréable - Petit déjeuner juste ok mais correct pour commencer la journée. Peut-être un peu de différence entre samedi et dimanche serait apprécié. Chambre très propre et très confortable Diversifier un peu les fruits au déjeuner, type de pain aussi(ex bagels) choix de céréales. Avoir de la saucisse une journée et du bacon le lendemain par exemple.
• Ruiming (5/5): - Breakfast is okay The room is not clean and cold, I even found the toilet was dirty and not clean , really bad experience with the hotel.
• Stephen (10/5): -
• Catherine (1/5): - No one on the front desk when we arrived. Potential power outage the next morning, which meant there would be no breakfast...we weren't advised of this until we checked in. We didn't spend the night.
• Mike (7/5): - Location. It was near where i had to be. Bed and room was outdated and squeaked when you moved in it.
• Barrett (8/5): - breakfast was adequate. Location was good. Best motel in the area by far.
• Marcelline (8/5): -
• Patricia (8/5): -
• Seatec (9/5): - Quiet and clean Taxes
• Anne-laure (9/5): Très bon séjour - Personnel très gentil , accès facile , petit déjeuner complet et varié
• Maria (8/5): - Ontbijt
• C (9/5): -
• Jeanine (8/5): - Friendly staff, easy check in, super clean rooms and comfy beds.
• carine (8/5): -
• Amelie (10/5): Excellent endroit - Facile d’accès, très propre, bon petit déjeuner.
• carine (9/5): -
• Debbie (4/5): We were disappointed in the front desk’s attitude to the problem.they just said they were sorry to hear it. They didn’t - The beds were comfortable The shower didn’t work and the toilet only sort of worked
• pisicahatoul (10/5): Amazing customer service - The hotel was clean and conveniently located for our purposes. They had a breakfast with eggs, sausages, nice teas, Van Houtte coffees, yogurt, toast, cereals and so on. It filled us up and prepared us for the day. Where this hotel shone was the service. Before we checked in, we had to push our arrival back due to a family medical emergency. A call to Glenda at the front desk took care of that in 3 minutes. No hassle, no problem. When we arrived home, I noticed that I had left some items in the room, including a costly purchase while on our trip. I called the front desk and again got Glenda. She had the items and said that she would stop on her way home and buy a box so that I could arrange pick-up. Later, I had also notice a couple of personal items weren't in my luggage when I got home. The next day, I called Glenda, yep, she had them in the box. Glenda went ABOVE and BEYOND in helping me (buying the box on her personal time). She was so kind and compassionate on the phone that it made me cry! People like Glenda make the world a better place. :-)
• Chiara (7/5): Struttura nella norma va bene per fermarsi una notte in viaggio - Facile da raggiungere La colazione
• Kathy (8/5): Room was very nice. Best western quality. - Our room was on the second floor no elevator no offer of luggage assistance. Stairs were filthy.
• Michelle (8/5): - The location was great as it was close to several restaurants. Our room was clean and my only thing to note is that there are no elevators to the second floor. Breakfast was excellent and the staff were friendly and accommodating
• Smiti (10/5): - Clean room.helpful staff.
• Hon Hiung (5/5): - May be just location Air conditioning was so loud , have to use the noise cancellation earphone , very unpleasant for sleep Breakfast was very bland
• CHIN CHIH (6/5): -
• Walt (8/5): Very satisfactory - thank you. - Breakfast was very good - nice variety. We enjoyed the sausage and eggs. We were happy to find a fridge in the room, but how about a microwave as well?
• Daniel (8/5): - L’emplacement était excellent Assez vieux, pourrait être rénové. Par contre très propre
• Robert (8/5): - Convenient and accessible. Was going to Perth but all hotels there were booked and this was easily accessible to Perth!
• Deforges (8/5): Rien à déclarer - C est un établissement standard, simple et efficace comme on les aime Un peu de bruit de la route mais ça ne nous a pas empêcher de bien dormir
• Marina Canalejo (9/5): - I loved how clean and tidy it was. The bathroom was a bit outdated and the fan didn't work very well.
• Barry (8/5): Great Staff but needs some work - Location was excellent It was very clean Staff were very good I would stay here again Facility is a little dated. Especially bathroom Beds were ok In need of a little makeover to spruce up a stay.
• Finlay (10/5): - Pleasant check in
• David (10/5): - Clean, helpful staff, close to shopping, and a short walk to Rideau Canal.⁸
• Adele (1/5): -
• john (9/5): - location and overall accommodation
• Lynne (8/5): -
• Ian (8/5): Will be back again - Convenient and lived up to expectations Big beds, reasonable breakfast
• Reid (7/5): Very pleasant waterfront town. Nice hotel. - Breakfast was good. The pool looked clean. The carpet on the stairs going up to the room was dirty. It should have been vacuumed.
• Rose (8/5): Smiths Falls Best Western - Room was very clean and we were fortunate to stay at a quiet time (i.e., other guests were quiet and considerate of others). The bath needs grab bars and toilets are too low (we'reseniors). All staff members we encountered were friendly, courteous and efficient.
• Debbie (8/5): - Clean room
• Elizabeth (10/5): - Room was great except missing a box of kleenex
• karen (10/5): - The property was very clean & comfortable for a small rural town hotel that was reasonably priced. We were pleasantly surprised after an unfavorable stay in another small town hotel. We would definitely recommend staying at this hotel if you are looking for an affordable hotel.
• Pete (6/5): Satisfactory for an overnight stay.breakfast good - Suitable for our stay. Included breakfast. Close to parks at the locks. Close to food outlets. We had been assigned a second floor room and there was no lift so the stairs were hard for one of us. Despite them knowing that when we checked in and them having spare rooms on the main floor we did not get a room on the low floor. We didn’t ask for a change of room but they might have offered. Also a fire alarm problem meant a poor night sleep.
• Océanne (10/5): - Awesome experience
• 258brianf (8/5): Expectations and reality.. - …..then you enter the driveway. On the BE homepage, you obviously don’t see the surroundings of the hotel. We realised that we have ended up in an area with KFC, Walmart and dozens of other chains. And traffic.. However, outstanding service from an elderly woman. Great room with wooden floor. 55” TV Huge fridge coffee facilities. Comfortable beds. Great outside pool. Breakfast above expectations. BUT! Somewhere in this review. There is mentioned that the hairdryer is disgustingly filthy. Room 116 was defect at disgusting. Step up and read the reviews.
• Carolanne (10/5): - Good experience!
• John (8/5): - Nothing stands out
• Pino (6/5): - Door latch was missing parts. Toilet and sink didn't drain well. Sink sideways had water in it and toilet took three flushes. Didn't send any one to take care of it.
• Sebastiano (10/5): -
• Gagnon (10/5): Bon accueil. Chambre confortable. -
• Simrandeep (8/5): -
• Scott (9/5): The value was great, and the accommodations were very comfortable. The breakfast was really good. - The value was great, and the accommodations were very comfortable. The breakfast was really good and a great way to start the day, especially with children. We were not unhappy with anything. I have nothing negative to say about these accommodations .
• John (6/5): Smiths Falls trip - Basic hotel with a standard breakfast included. Staff was friendly and welcoming. The hotel has two stories and no elevator, a problem for anyone with mobility issues. The room was clean and the queen bed comfortable. The toilet was way too low, suitable for children but not really adults. It needs to be replaced.
• Ajay (7/5): It’s a decent property with good breakfast. Staff are extremely nice and courteous. - Excellent location AC wasn’t working in the room….was too noisy.
• Eric (10/5): - The property was centrally located with lots of restaurants nearby.
• Mary (6/5): - Wasn’t our best stay. The room was not clean. The blow dryer was never wiped by the looks of it. I took a photo of the dirt underneath the desk. I would recommend something better than the paper voucher for breakfast if it is a concern that people are wandering in off the streets for food. It’s awkward to stop and ask people mid bite for their room number. Change the system if it’s that important to track who is having breakfast. It definitely made me feel unwelcome. Strangely the alarm on the clock went off at 6 a.m. I say strangely because it didn’t go off our first night there. And we didn’t touch the clock. Very odd. For almost $200 a night in that area it was overpriced. The wifi was spotty. It’s in need of updating. I would not recommend.
• John (6/5): - TV was set so low that when air conditioner came on couldn't hear the TV
• Donna (4/5): I felt the hotel was overpriced. I tried to reach the front desk four times to book and was hung up four times when I di - Convenient to get to Almonte and Perth The grout in the bathroom was disgusting. Looked like a four year old did it. Not cleaned up. Looked like someone had an accident in the floor
• Norma (10/5): - People were friendly. The breakfast was delicious. The room was clean, tidy and inviting
• Ronny (9/5): Room in Smith falls - Mona at breakfast was very helpful and friendly The room was big and very comfortable A little more choice of bread and cereals at breakfast would have been nice, but it's a personal choice
• John (10/5): A STEP ABOVE - This is a great hotel with unusually nice amenities and comfort for its class.
• Helen (8/5): - Very clean and comfortable. Would have preferred the use of an elevator to the second floor. My elderly. Other doesn't do well on stairs.
• Philippe (6/5): - Personnel de l'hôtel est entré dans ma chambre totale matin pendant que je dormais encore
• Robert (8/5): -
• Greg (10/5): - Amazing
• serge (8/5): très belle emplacement - voir mon commentaire plus bas pour ce qui est du déjeuner. c'était un peu bizarre lorsqu'on rentré pour déjeuner. La personne responsable m'a dit qu'il n'avait pas d'assiette . Il a fallu mettre nos rôties sur des papiers. Le déjeuner était parfait il ne manque rien en nourriture.
• Gary (8/5): Good base - Clean and simple. Easy check-in. Pool area was clean and welcome in the heat! No food on site, and only fast food outlets in walking distance. Laundry area was useful!
• Cynthia (8/5): -
• Mark (10/5): Fab - Clean, great location, pool, good breakfast and exceptional staff
• Richard (8/5): - Nice hotel, breakfast has a little to be desired compared to other chains.

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