Best Western Smoky Mountain Inn
Location: 130 Shiloh Trail, Waynesville, us
Star Rating: 4 Stars
Property Type: Motels
About this Property
Outdoor Pool and Free WiFi Access
The Best Western Smoky Mountain Inn in Waynesville, North Carolina offers guests the perfect blend of relaxation and convenience. Enjoy a refreshing dip in the outdoor pool or stay connected with complimentary WiFi access throughout the property.
Continental Daily Breakfast and Comfortable Rooms
Start your day right with a delicious continental breakfast served daily. Each room is equipped with essential amenities such as a cable TV, microwave, and refrigerator for a comfortable stay. Whether you're here for business or leisure, Best Western has you covered.
Convenient On-Site Facilities and Nearby Attractions
Guests can take advantage of on-site vending machines, free parking, a business centre, and a 24-hour front desk for a hassle-free stay. Explore nearby attractions like Balsam Mountain Preserve, Lake Junaluska Golf Course, and Queen's Farm Stables for a memorable experience.
Book your stay at Best Western Smoky Mountain Inn today and make your trip to North Carolina unforgettable!
Important Information
Please note that additional charges will apply to guests with pets and guests smoking in non-designated areas. Contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key card access
- Front desk (limited hours)
- Free wired internet
- Access to nearby outdoor pool
- Golfing on site
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Exercise/lap pool
- Swimming nearby
Rooms Available
-
Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave
1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Queen Room with Two Queen Beds - Non-Smoking
This room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room - Non-Smoking
This room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room with Mountain View - Non-Smoking
The double room features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds and Mountain View - Non-Smoking
The quadruple room offers a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room - Smoking
This room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds with Bath Tub - Mobility Accessible/Non-Smoking
This accessible room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room with Bath Tub - Disability Access/Non-Smoking
This accessible room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room - Non-Smoking
This room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Double Room with Two Double Beds - Non-Smoking
This room features a microwave, refrigerator, and coffee machine.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
Guest Reviews
- Tom (5/5): -
- Laurie (9/5): Traveling - Quiet Kind of secluded
- Julie (8/5): -
- Laura (7/5): -
- Sydney (8/5): -
- Tommy (8/5): Average - Price Front desk person thought it was inconvenient to get me a bottle of water and using Booking.com refused to add this stay to my account. If I stay there again, I guess I’ll have to book directly and bypass Booking.com.
- brian (10/5): Big B - The lady at front counter was great , very helpful
- Paula (10/5): The room was comfortable - Beautiful view of the smokey Mountains The access road to the motel was a pos. Full of potholes. Please move the shipping containers from the parking lot
- Rebecca (8/5): Nice place. Great location. Homey feel. - Great location. Very homey feel. Comfy beds. Lovely staff. Ok breakfast. Good value Lots of noise from outside. Toiletries were way too fragrant.
- Kathy (5/5): -
- SolesFamily (10/5): Mini national - Was perfect Nothing bad to say
- Rod (9/5): I will stay here again. - Rooms were clean and looked well maintained. Staff was friendly. There was more than enough parking.
- Angus (8/5): - Good location for freeway
- Linda (10/5): -
- Collen (9/5): - Location and view
- Mark (9/5): -
- Chris (5/5): It was fine for the price. - Location was great Rocking chairs outside rooms encourage groups of people socializing outside the rooms while some guests are trying to sleep.
- John (8/5): -
- Yasser (7/5): Money not worth it and location not worth it - Rooms clean Cheap breakfast and no hospitality and people looks like not need you and the place not have value and city very small and mountain have no fun
- Terry (8/5): -
- Kathy (10/5): Great stay! - Staff was nice. Rooms were clean and convenient to what we had planned.
- bolding (8/5): - So So… it has been much better in the past at this same location. Very minimal selection
- larey (7/5): - The view The road to get there
- Janet (10/5): Stayed so I could visit Granddaughter. - Got up to late😁 Later breakfast time 😄
- Joseph (2/5): If I had not arrived from my travel so late I would have gone to a different hotel - staff was friendly and very helpful and informative The tv was of a good size with reasonable content rooms were very dated and small. the atmosphere was loud and I was kept awake by other guest making noise outside the rooms. The rating online was a 3... in my opinion it was a 2 at best, and overpriced. I expected more from your place for the price that I was charged. The fitness area was extremely small and cramped for use.
- Brandon (9/5): -
- Janet (9/5): Very good stay - Great location. Breakfast was good. Bed was comfortable. Need better towels, very skimpy and dingy.
- Anthony (10/5): -
- Cheryl (10/5): - Room was nice & very clean & the bed was very comfortable. Can't think of anything.
- 872karinys (6/5): Not what I expected - I don't like to give bad reviews. I truly been giving up Best Western Hotels. The place need upgrade on the rooms. The front desk was nice but the rooms is very older. I booked a king size bed and definitely was a queen size. The mattress was worn out . The lady the front desk was nice .
- Dedrea (7/5): -
- Ilya (8/5): -
- brittany (5/5): value - smelled pretty bad, worse in lobby and breakfast area than in our actual rooms. beds were fortunately comfortable and rooms seemed a bit updated towels smelled a bit and were itchy, our shower head did not work. smells
- Robert (9/5): Decent place, but nothing special. - Large storage bins obliterated what should have been a magnificent view!
- Larry (6/5): -
- Renee (10/5): - It’s private on the hill, a great value and super clean. In a great location to restaurants too.
- Roberta (10/5): -
- Debbie (10/5): -
- Harlan (9/5): - Internet connection was one of the best. Great views, nice people and clean rooms. The shower drain was in bad shape. Very slow drain when showering.
- Christine (7/5): - More space fruit
- Kathy (8/5): Relaxing & quiet - Access to local places The storage containers in the parking lot that blocked the view.
- Herbert (5/5): Slightly below average. For comparison Hampton Inn, another similarly priced hotel, is much better. - Location of breakfast was fine but it wasn’t a hot breakfast, rather, was mostly snacks. Hampton Inn is much better breakfast for the same price. Fitness center was in bad shape and hotel is dated. Fairly clean but sorely needs a remodel.
- Sumalee (9/5): - Clean comfortable and affordable Affordable and clean
- Charles (3/5): - Terrible Clean towels, softer sheets
- Joy (7/5): -
- Tanja (9/5): - View clean quite Na
- Donna (9/5): Great location to everything - Location & cleanliness
- karen (9/5): Definitely stay again. - Very convenient to areas of interest. Comfy and quiet.
- Roert (7/5): - It did not open early enough for me to get any Staff help with directions to the location.
- JoseAzalia (10/5): - Space Shower
- Van Norman (8/5): - Good location. Room was clean. Room door was very hard to shut when it got cold. Breakfast options were extremely limited.
- steven (8/5): -
- Sharpe (9/5): Comfortable stop on our way - from Florida to KY - to visit family. - Breakfast choices were good - I liked the egg omelet and choices for tea. Front desk guy gave us a marvelous suggestion for a lunch restaurant! Potty was really low! Good for a 5 year old - but not a senior!
- Bowen (8/5): -
- Carl (5/5): 7 out of 10 - Staff friendly Breakfast. Quality of food was 1 out of 10.
- sandywU4981ED (6/5): Wanted to like it, but… - Pros: The motel was very clean and the staff is very friendly. It is also conveniently located and a short drive to downtown. The carpet in our room looked new and the decor was typical of the average hotel. Cons: The linens are absolutely worn out. The towels were very thin and gray (they had been white back in the day). The mattresses need to be replaced as well. They are saggy, lumpy and lack support. We are picky about food so we did not enjoy their complimentary breakfast of frozen sausage biscuits, etc…
- Kenneth (8/5): -
- Tracey (5/5): Not the best experience - The room and property were clean. Electrical sockets wouldn’t hold plugs in securely, toilet made a screeching sound, people were smoking marijuana outside rooms and the bed was lumpy and made us feel like we were going to slide off the sides. Language barrier with the housekeepers making it difficult to get extra towels. In the office the staff acted like they didn’t have many extra towels and washcloths to give us.
- Debbie (8/5): Good value, good place to stay, satisfied with everything except potholes. - N/a Large potholes at driveway entrance! Cannot see after dark and since there are 3 it's hard to get out without hitting at least one of them!
- Amanda (7/5): It was worth the stay - It was convenient location Staff wasn’t very friendly (front desk)
- Tonya (10/5): - This property was exceptionally clean and well maintained. Friendly and accommodating staff. I will definitely stay again and recommend to others.
- Jan (9/5): -
- Raymond (7/5): Breakfast was sparce waffle was good - Out of the way Towels were old and worn
- Rick (9/5): -
- Shelly (6/5): This was a last minute booking to check this property out due to a recommendation from another fellow traveler. Loved th - Definitely the view. Rooms were spacious, except bathrooms. Stated breakfast, nothing was put out and this was am. Also, coffee in the room had no stirrers, creamer or sugar. Paying well over $200 a night there shouldn’t be an issue
- James (10/5): -
- Twila (6/5): Should have done better! - Waynesville does not have a lot of hotels to choose from. This was my third stay at this Best Western. The front desk clerks are often not friendly at all and this was the case with the two I dealt with this time. The rooms are comfortable enough and the location is fine = has a pretty view and easy to get around. The price is good. Housekeeping was good and friendly. The above mentioned desk clerks. I had requested a room with a view. I was told since I booked with a third party - Booking.com that no request has been mentioned to them meaning they gave me the less desirable room. I had booked three months in advance. My friend who booked directly with them a couple of weeks ago had the nice room with a view. Breakfast was poor. Not one item that wasn't a carb. The ice machine was broken and hair dryer broke while there. I will be looking for another hotel when more are built.
- 317dianaw (8/5): Beautiful Location - Love the outdoor chairs and the rockers. Our room was on the backside and what a beautiful well maintained landscape. The breakfast area is very tiny. The check-in and check-out hosts were very kind and positive people. As BW rewards members we had a deluxe welcome bag in our room. It contained more than just bottled water.
- Dale (9/5): -
- G (8/5): Nice clean rooms and easy access. Good location - Clean and good location. No common area to sit outside of room. Small area in check-in area with sofa/chair, dining area closed except at breakfast. Would have liked access to table in dining area to play games with family.
- James (6/5): Expensive - Location was good and close to local amenities It was a bit dated and very expensive for what you get
- Douglas (9/5): -
- Sandy (6/5): - Room was clean and updated, but towels and washclothes were dingy and needed to be replaced. Also, there were huge shipping containers in the parking lot at our rooms that made it difficult to park due to lack of maneuvering room.
- ashley (8/5): - Very nice view of the mountains
- Virgel (7/5): -
- John (10/5): - Good location off the Blue Ridge Parkway. Basic breakfast included. No recycling available.
- Kevin (10/5): -
- Ashok (10/5): - The room was clean and comfortable.The parking was easy and the continental breakfast was good.
- Gail (10/5): Very Comfortable & Clean - Very comfortable & clean. Bed was great, quiet, and all expectations of booking a room was met.
- Rolanda (10/5): -
- Rick (8/5): - The lady that checked me in was rude and unfriendly. Perhaps it was my fault for being so happy to enjoy my 42nd wedding anniversary at your hotel. Her bad attitude helped me to understand that because she has a job it does not mean she has to be excited about the people that are happy in her presence.
- Robert (10/5): - Staff / convenient
- Tammy (10/5): - Very affordable. The room was clean, a great view, quiet and the staff very friendly. I would recommend staying here!
- Antonio (8/5): - Great shower, an older property that could definitely use a makeover however it was clean, was in the right location and for the price, it was well worth it...
- Holly (10/5): - Room was clean and hotel is somewhat convenient to WCU.
- Victoria (2/5): Don’t do it - When I arrived at 3:00 my room wasn’t ready and was told wouldn’t be for another hour. The place was a mess, run down, old. It actually looked like the motel from a horror film. Everyone was walking around smoking even though it said it was smoke free. In short I couldn’t stay there one hour let alone all night.
- Lori (10/5): - Staff was accommodating. Clean, beautiful landscaping Nice views.
- Dolf (9/5): - Value for money
- Debbie (8/5): -
- Tom (9/5): Everything we needed, easy access to everywhere we needed to be, thanks. - Good food, very nice staff, location was very convenient. No complaints!
- Jeannette (4/5): My stay was ok besides of the front desk lady of the. morning shift, also the drain of the bathtub and vanity seemed to - The location, the view to the mountains and the beds The lady of the front desk of the morning shift was so rude. She rolled her eyes at me when I requested to get clean sheets, she didn’t respond when I told her “good morning” just rolled her out eyes to me. In the breakfast, my son brought her bike at the lobby. I told my husband to take the bike back to the room. The same lady, came to me very rude, also has the audacity to touch my arm to “call my attention” that really pissed me off! I would love to she get fired. Another thing I didn’t like it was the ice machine was broken, also the bathtub drain seemed to be that wasn’t working well. The pipes we’re clogged. The pool towels were super cheap, terrible quality!
- Linda (7/5): Room was clean. Parking was ample. - The location was nice. Plenty of parking. Person who checked me in was not friendly. She acted like I disturbed her from what she was doing before I walked in. No polite conversation, just matter-of-fact. I have stayed here several times and always felt welcomed by the front desk staff.
- 170firstnamel (10/5): Clean & well kept - Very clean and well-kept. Friendly staff. Out of all the hotels on this trip, this was definitely the nicest we stayed in, and the price was in-line with the others we stayed in.
- Kristin (7/5): -
- Roger (10/5): -
- Andrew (10/5): Great value for your money. - Beautiful location, quiet, well-kept, and super-friendly staff. My son and I stayed here on an overnight trip to visit WCU as a potential college destination. It was a football weekend so we booked here instead of in Silva where we usually stay when we visited with his sister due to the steep rate hikes. We were not disappointed.
- Cynthia (8/5): - The location is what we needed. The swimming pool was refreshing and fun for the kids. The rooms were clean. We had a bit of trouble checking in. The upper hallway was a bit unkept
- Sandra (8/5): -
- 314nealc (8/5): One night stay, one person, two double beds - Pleasant front desk person. Clean room, clean property, well maintained, good bed; the room appeared recently refurbished. Small breakfast area; no eggs, sausage or bacon. No “Best Western” sign on motel. I had to park and go into the lobby before I was sure I was at the right location. Best Western sign at the bottom of the drive leading to motel looks rundown. Not a good representation of the motel. Overall, it was a good value and I’d stay there again.
- 389rayj (6/5): Very disappointed in customer service. - I'll just say that our check in and check out experience was one of the worst in our 50= years of travel The young lady on duty was very difficult to deal with. We like the hotel and Love Waynesville but lets just say I hope to avoid her if we stay again.
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