Best Western PLUS Inner Harbour Hotel
Location: 412 Quebec Street, Victoria, ca
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location near Attractions
Located just a short walk from the British Columbia Parliament Buildings, the Best Western PLUS Inner Harbour Hotel offers easy access to top Victoria attractions like the Royal British Columbia Museum and The Victoria Conference Centre.
Comfortable Rooms with Modern Amenities
Each guest room at the hotel is equipped with a microwave, refrigerator, flat-screen TV, and free Wi-Fi. Select suites even feature fully equipped kitchens for added convenience during your stay.
Relaxing Facilities and Services
Guests can enjoy a daily full breakfast buffet, relax in the sauna and steam room, and take a refreshing dip in the seasonal outdoor pool. Laundry facilities, a gym, and a tour desk are also available for guests' convenience.
Book your stay now at the Best Western PLUS Inner Harbour for a memorable Victoria experience.
Important Information
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Swimming pool
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Hot tub/Jacuzzi
- Sauna
- Currency exchange
- Non-smoking throughout
- Concierge service
- Heated pool
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- 24-hour security
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Exercise/lap pool
- Japanese garden
- Secured parking
- Garage
- Swimming nearby
Rooms Available
-
Suite with Double Bed and Sofa Bed - Kitchenette
The kitchenette has a refrigerator, a microwave and a tea and coffee maker. The suite features a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Toilet paper
- Cots
-
Suite, 1 King Bed, Kitchen, Harbor View (Penthouse;with Sofabed)
1 King Bed
854.0-sq-foot room with a balcony/patio
Layout - Living room, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, oven, microwave, and dishwasher
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, queen sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Heating and portable fan
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Wardrobe or closet
- Oven
- Toilet paper
- Sofa bed
- Shampoo
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
1 Queen Bed
Features a private balcony/patio
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Heating and portable fan
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Balcony or patio
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
King Room with Kitchenette
The kitchenette is equipped with a refrigerator, a microwave and a tea and coffee maker. The double room provides a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- DVD player
- Microwave
- Toilet paper
- Cots
-
King Room with Partial Harbor View with Balcony
Park and partial harbor views are available in this studio located on the upper floors. It features one king bed, private balcony, separate eating area, mini-fridge, microwave, free WiFi, 37" TV and DVD player, and electronic safe. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
King Room with Sofa Bed - Non Smoking
This room overlooks the residential side of the hotel and features: one king bed, one double sofa bed, separate eating area, mini-fridge, microwave, 37" LCD TV. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
King Room with Ground Floor Patio and Garden View - Non Smoking
Please note, this room is located on ground floor with patio. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Outdoor furniture
- Entire unit located on ground floor
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Suite, Multiple Beds, Kitchen, Harbor View
1 King Bed and 1 Queen Bed
1150-sq-foot room, balcony/patio with harbor views
Layout - Living room, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, oven, microwave, and dishwasher
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, queen sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Heating and portable fan
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Wardrobe or closet
- Oven
- Toilet paper
- Sofa bed
- Shampoo
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 1 Double Bed, Non Smoking, Kitchenette (with Sofabed)
1 Double Bed
Features a private balcony/patio
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Heating and portable fan
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Balcony or patio
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Queen Room - Non-Smoking
The double room features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Toilet paper
- Cots
-
King Room with Patio - Non-smoking
This room is located on ground floor and offers a patio. Other features include: king bed, private patio, mini-fridge, microwave, free WiFi, 37" LCD TV and DVD player, and electronic safe. We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Outdoor furniture
- Entire unit located on ground floor
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
King Room with Park View with Balcony - Non-smoking
This corner studio overlooks the hotel garden and park. Other features include: king bed, private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Queen Room with Park View with Balcony - Non-smoking
This room overlooks the hotel garden and park. Other features include: queen bed, private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Queen Room with Two Queen Beds with Park View with Balcony - Non-smoking
This room overlooks the hotel garden and park. Other features include: private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe. We are unable to accommodate a cot in this room.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Deluxe One-Bedroom Queen Suite with Kitchenette - Non-smoking
The one bedroom suite has a queen bed in the bedroom, a double-size sofa bed in the living room. It features: kitchenette, balcony, WiFi, two LCD TVs, DVD player, electronic safe, jetted tub and bathrobes. The suite is South facing with a residential view. Please note, cots can be added at an extra fee.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
One-Bedroom Suite with Harbor View
Located on the top floor with views of the Inner Harbor and Olympic Mountains, this suite features vaulted ceilings in the living and dining rooms, large patio, fireplace, kitchen, jetted tub, DVD player, electronic safe, and WiFi.A king bed is located in the bedroom are a queen-size sofa bed in the living room.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Outdoor dining area
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Two-Bedroom Suite with Harbor View
Located on the top floor with views of the Inner Harbor and Olympic Mountains, this suite features two bedrooms and queen-size sofa bed in the living room, two bathrooms, a large patio, fireplace, kitchen, jetted tub, DVD player, electronic safe, and WiFi.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Coffee machine
- Dining table
- Outdoor furniture
- Outdoor dining area
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Queen Room with Partial Harbor View with Balcony - Non-smoking
Park and partial harbor views are available in this room located on the upper floors and overlooks the garden. It features one queen bed, private balcony, separate eating area, mini-fridge, microwave, free WiFi, 37" TV and DVD player, and electronic safe. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Queen Room with Two Queen Beds with Partial Harbor View and Balcony
Partial harbor views are available from this upper floor room, featuring 2 queen beds, a kitchenette, balcony, separate eating area, mini-refrigerator, microwave, 37” LCD TV and DVD player, and electronic safe. Free WiFi is available. We are unable to accommodate a cot in this room. Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
-
Queen Room with Two Queen Beds with Balcony - Non-smoking
This room overlooks the residential side of the hotel, this room features a kitchenette, balcony, separate eating area, mini-refrigerator, microwave, 37” LCD TV and DVD player, and electronic safe. Free WiFi is available. Please note, kitchen facilities are available for an extra CAD $15 plus tax per stay We are unable to accommodate a cot in this room.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Private bathroom
- Heating
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Toaster
- Coffee machine
- Dining table
- Outdoor furniture
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector
Guest Reviews
- Virginia (8/5): -
- Alexander (10/5): Nice stay - Clean and spacious room, central location, not outstanding but still decent breakfast. Was nice to have a balcony, kitchenette and small dining area. There was a noisy construction in the area, but that must have been temporary.
- PARMINDER (10/5): GOOD EXPERINCE - NOT WITH HARBOUR VIEW , THIS IS ONLY ISSUE ROOM
- SIVA (6/5): - The breakfast in the hotel is not excellent, not bad. Please do not include more carbohydrate-rich foods in breakfast. I also suggest incorporating some fiber-rich foods as well.
- Mladen (10/5): -
- Susan (8/5): Very comfortable. We enjoyed it. - The location was great. Short walk to the harbour. Good choices for breakfast which was included in the price. The room could have been bigger. Hard to find somewhere to put our suitcases.
- Simmons (8/5): BW Review - Location was close to everything in downtown Victoria. Bed was comfortable. The noise from fixing up the driveway. Breakfast wasn't good.
- Dan (8/5): -
- Kyoko (10/5): Perfect for short stay visit - Parking lobby breakfast all locations is very good size and cozy size. Not big hotel therefore, compact well. Location great. Very quiet neighborhood.
- Anna (7/5): Great location - Location, location…. and very helpful staff. It was nice to have breakfast included in the price and an understand parking (additional cost). I liked the coffee in the lobby. The rooms badly need renovation.
- alana (8/5): Great location. Comfy beds. Handy kitchen. Good value for money. - Breakfast was adequate. There was no gluten free bread for me even though I had noted that on my reservation Location was excellent. Front staff were not overly friendly, but helpful when asked. Cleaning and breakfast staff very friendly. As noted above re breakfast
- Kristina (10/5): -
- Peter (9/5): -
- Willem (3/5): -
- Bienne Marie (10/5): The only thing I would maybe tweak a little bit about the hotel is the stream of water coming out of the shower. It was - I like the fact that there is a kitchen in the room. It makes it easier to economize a bit on food while traveling. It also makes it easier to heat water and food during the stay. None. Everything was good.
- Guest (8/5): -
- Annie (8/5): -
- Casandra (9/5): - Really great location. Clean, comfortable rooms, great balcony. Would definitely recommend it.
- Volker (8/5): - Solides Hotel in zentraler Lage mit richtig gutem Frühstück.
- Piedad (6/5): Old, no elevator, no breakfast - Big doble queen size bedroom Old carpet, no elevator they gave us a room looking at the trash cans and some containers agains the busy street. No breakfast
- Otaokpakowre (6/5): The hotel was okay, I wouldn’t say it was exceptional - the Bed was great and the room was clean. Its proximity to the Habour was good. The breakfast wasn’t great
- Carrie (10/5): - Rooms quiet and clean and updated. Beds comfortable. Breakfast had a variety of proteins and carbs and fruit and drinks. Quiet and beautiful neighbourhood. Pool closed and had to pay for parking.
- Heidi (9/5): - Although the carpet in the room is a little worn, the room overall was perfect! Clean, comfy and a good size. The little kitchen was awesome. Amazing free breakfast and helpful, friendly staff! The carpet is a little worn, but not really bad. Carpet is hard to keep nice when so many people use it over time. I think hotels should switch to no carpets in rooms personally.
- mattgE7ZO (2/5): I challenge this cowardly hotel to respond to this and dispute what I am saying. - I consider myself pretty easy going but my stay here was a nightmare and for good reason. Worst hotel stay in my life. No front entrance access due to construction, extra charges that made no sense, constant jack hammering and to top it off a major water leak that shut down a significant part of the hotel and disrupted many guests at 5 am. There were multiple guests irate including myself. I tried to work out a compromise with them but beware...if you didn't book directly with them watch out they will give you the runarund and treat you with disrespect. I tried on many occasions to contact them while I was there and afteward to make this right and they ghosted me. Fortunately, hotels.com (Expedia) stepped up but you should be aware that this place is not worth the risk. There are many nice hotels around that are almost certainly better and more worthy of your business. Shame on this place for the pathetic customer service they provide. Let's see if they comment on this post.
- vaibhav (9/5): It was a short stay but good enough to see that hotel is nice. - Good location and very clean property.
- Tom (9/5): very nice hotel in great location close to sights - continental breakfast was great, attentive staff very nice room with kitchenette can't think if anything
- gaddyboy (6/5): Potential Construction Nightmare - Very nice hotel, with some nice amenities & fabulous location. Rooms are comfy with little kitchenette's offering all utensils for a small charge. It faces the harbour which mostly is wonderful EXCEPT they are doing some major harbour front renovations with excavators & cranes operating across the street all day. We checked in on a Sunday for 3 days and all was good until Monday morning and the work started. It would have been appropriate for them to advise of the construction and placed us on the opposite side of the building, sadly they did not! The noise is excruciatingly loud until the early evening. I like the room a lot, but the lack of disclosure was unacceptable and I will not stay here again...they lost a loyal customer. Make sure you check on the construction progress before reserving!!!!
- Thiago (8/5): -
- John (10/5): - It was right in the centre of the city with easy access to all attractions. The room was very comfy and relaxing.
- Grace (9/5): -
- Loren DeShon and (7/5): All in all, very nice - Food at breakfast could be better. Macjine that made pancakes made very small ones. The mixed fruit all tasted the same. Couldn’t tell what u were eating by taste.
- Babak (6/5): -
- Sharon (10/5): Our room was large, clean, and with a very nice balcony. Staff were very friendly and helpful. - Easy walk from Clipper ferry (from Seattle) and to Fisherman’s Wharf and heart of the city. No car needed. All good
- Jackie (10/5): -
- Marsha (8/5): We loved the location of the hotel. It was clean and comfortable. - It had enough choices. Better egg choices other than just the egg patties.
- Marie (7/5): Great location, convenient parking, decent breakfast. Thanks!! - Location Screaming kids in restaurants, pool, and hot tub. A two yo in the hot tub?? It's time someone in their families told them to shut up. I had to plug my ears! My sympathies to the staff!!
- Joan (8/5): -
- Friedhelm (7/5): - Frühstück ist in allen kanadischen Hotels schlecht!
- Bea (5/5): -
- Ibironke (4/5): Not quite enjoyable because the room was hot and stuffy - Breakfast was good and the staff were friendly. The location is beautiful - quite and away from noise. The room was hot and stuffy. No a/c, plus the vent in the bathroom needs cleaning.
- Merv (10/5): - We liked the room very much. It was quite comfortable.
- B (8/5): - Room was very clean which is a priority for me and I liked the lighting (I liked that lamps were mostly used instead of overhead lighting and that yellow light was used over white) The bathroom sink was hard to turn off and also usually ran hot or cold.
- careyy2022 (6/5): Overall ok stay - Overall location is good in proximity to other hotels and being central to the Victoria tourist area with easy parking. Initial pricing was good, however a surprise upcharge at checkin of $20 per night for a 16 y/o child set it off on the wrong foot - which is a first for me when booking any hotel. Rooms were good size with small kitchen. Toaster came in handy as breakfast area was not well equipped. Trays were provided to take food up to room which worked put well. Food options ran out early and were not available after, so plan to take food up early in the breakfast window. Bathroom had a bit of a mildew smell but water pressure was great. No noise from outside the room. Rooms had balcony which was nice. Overall an ok stay, but if you have older children, be prepared to pay more than initial booked price.
- Go (7/5): - 立地がよく、ビクトリアの中心部からすぐに辿り着けます。 暖房の効きが悪く、部屋に入りたての際は寒かったです。 また、一時的にとはいえ朝食がロビーに用意され、種類も豊富ではありませんでした。
- Arliss (8/5): - It was a good stay. There was construction going on at the entrance. Seemed crowded and a bit of a mess.
- Marites (5/5): - Clearly None
- Bhavsar (8/5): I would prefer to stay aging - I like the location everything is on walking distance Na
- Mabel (8/5): Reasonably pleasant. - The location is very good. The staff is cordial. The breakfast could have a little more variety.
- Sharina (8/5): Overall good i love the facility. - Perfect location The bed sheets had blood stains
- Doug (4/5): - Do to constitution it wasn’t comfortable The room was dirty. When we arrived the rug had not been vacuumed We were there for four nights l believe it was vacuumed on our final day for the first time. The end tables where never dusted
- Adrienne (8/5): Would stay again - The beds are really comfy, coffee and free breakfast was great. Since shower. Location is perfect.
- Jim (7/5): Could have had a better experience around the corner for slightly less money - Location beds were good. Staff was good. A little dated for price pt. Breakfast sucked. Towel need to be updated. Had to have a room change due to dirty carpet smell. If they can’t improve the breakfast quality and situation they should drop it it is misleading.
- 533allann (8/5): Great place! Needs new toilets though! - Everything is great, balcony, kitchen, view, hosts, location. Except for the toilet in my room is outdated and not an elongated bowl, if you want my 5 star review, gonna have to update the toilet.
- william (5/5): The staff is great, the location is perfect , the hotel is tired and needs an upgrade - Location Furniture has seen better days and the room desperately needs an upgrade
- chelseagY2944HL (10/5): Perfect location - Location was perfect. A short walk from everything. Staff were friendly when checking in. Room was large and welcoming. Breakfast area was small but it all variety. When we come back to Victoria- we will stay here.
- Michelle (10/5): Great hotel all around. Great price and location. Clean rooms with a nice view. - Price, location, view, cleanliness Nothing
- VncrCanada (6/5): Awful breakfast but the room was nice - Full stars for the room (clean, spacious, new condition, quiet, everything worked). Zero stars for the breakfast. It was awful! The food quality was the worst processed slop: E.g., sticky sugary muffins, and highly processed egg and sausage patties that looked like they came from the frozen food aisle at Costco. And to simply get hot water for tea, you had to use a coffee machine with extremely complicated settings. The breakfast room was closed for construction so there was a line up in the narrow lobby instead, with coughing sick kids. Ick! The staff was a mixed bag: one front desk clerk (female with glasses and wavy brown hair) was really warm and friendly. The other two were cold and stiff. The hot tub had an overly strong chlorine smell so we didn’t use it. It was much nicer about 10 years ago, the last time we’d stayed at this hotel.
- Tara (8/5): -
- Lindsay (7/5): -
- 594royf (8/5): Enjoyed our stay. - This is a very good place to stay as the rooms were clean and nice and the location is great, one block from the harbour. It has undergrouind parking for an extra charge, but worth it as parking is terrible in downtown Victoria. Thed only drawbacks are that there is no air conditioning, although that was not a concern in October, and no restaurant. They do have a good free breakfast room.
- 350fredw (4/5): Used to be a decent hotel, now ongoing noisy renovations, inside and out - Location of the hotel on the Inner Harbour is usually okay if you can get an upper floor room on the harbour side. Anything lower and all you see are the trees in the park. We rented a family suite which are only on the city side so the view was of someone's livingroom and bedroom of the condo across the street. The atmosphere is usually decent however at this time, they have dug up the front gardens, ripped up the driveway surface and replaced them with 2 rows of construction fencing which leaves you no parking to check in. The access to underground parking is still available but most of P1 is taken up with construction cones and vehicles. P2 has very low vehicle headroom so our minivan just barely fit. Inside, the breakfast room has been reduced to a small section of the lobby. We were told to grab our food and take it to our room. There are commercial air dryers on the first two floors running 24/7 and the drink machine was always out of order. But the most frustrating thing is the quote you get that you use to compare prices, will be increased at check-in if you are a family and have kids older than 13. Apparently it's in the fine print but you have to pay a $60 premium over 3 nights for each "adult" kid who happens to be 14 or over. The staff at the front desk just shrug and say you should have read the fine print and it comes from head office. We were showing our international students from Germany and Japan the city of Victoria and based on the condition of the hotel, they now think Victoria is a third world city. How embarrassing!
- Barbara (9/5): Ausgezeichnete Lage, nettes Hotel - Ausgezeichnete Lage am Inner Harbour unweit der Fisherman‘s Wharf; Zimmer mit Balkon und voll ausgestatteter Küche; Bequeme Betten; Frühstücksbuffet inklusive (auf Grund eines massiven Wasserschadens während unseres Aufenthalts in der Lobby aufgebaut - großes Lob an die Flexibilität des Personals); Uralter verschlissener Teppichboden im Zimmer; Zimmerservice dürftig;
- Nanda (6/5): Zou hier niet weer verblijven. - Sauna en hottub Dat het zwembad dicht was, er geen airco is, veel lawaai door dichtslaande deuren in de nacht. We geen informatie kregen over waarom ontbijtzaal gesloten was dit moesten we horen van andere gasten.
- Anthony (8/5): Good. - Great location. Comfortable suite. There was construction in front of the hotel during our stay. The breakfast room flooded and the staff were able to provide breakfast in the lobby under difficult circumstances.
- wendi (8/5): -
- Tony (6/5): - The noise
- Carolyne (9/5): - Conforto, quarto bem decorado, banheiro de ótimo tamanho, silêncio e ter uma cozinha.
- Selina Alexandra (8/5): - Service Wellness Angebot Kaffe und Tee Automat Lichtverhältnisse im Zimmer
- Cybele (7/5): -
- Ann (9/5): - Location was excellent and our room faced quiet street. Staff were friendly and helpful. Breakfast was good.
- Sang (6/5): - 사우나시설
- Heather (6/5): - Staff were awesome. Very disappointed as a rewards member that we were warned with insufficent time to change that there was construction on the driveway. The work was extremely loud and on one of the mornings we were woken arond 7.30 by a bin being dropped off. The steam room was not working also - this was another reason we chose this hotel.
- ELAINE (10/5): Great location - Great location and only a short walk to the harbour. Being upgraded was a bonus as well.
- Gwen (10/5): - Had a great stay well I was in town for a work conference. Staff was nice , room was excellent
- Chelsea (6/5): - Found a bed bug and its eggs in our first room and were moved to another room. Vending machine at the hotel was not great--some of the rows were just not available even though there were items in them, orange juice wasn't cold when it came out, chocolate bar was soft and partially melted. Bathroom was mostly clean, though there was a mildew smell in the shower and handle on sink faucet needed to be really pressed down and pushed to one side to turn the water off. Staff were super friendly and helpful though, and we were upgraded to a room with a kitchenette after finding the bed bug in our initial room. Probably would not stay here again, but the staff were great.
- Robert (8/5): - Nice hotel on the Harbour. We took advantage of the small kitchenette. There was a nice balcony overlooking the pool, but there isn't a view of the Harbour.
- Wendy (9/5): Great value, clean, quiet and great location. - The hotel was quiet, clean, in an excellent location for walking to downtown, restaurants, bars and harbour spots. We had a park view balcony and had partial harbour views. The value for money was exceptional. Would highly recommend this mid range hotel. There was nothing not to like.
- Mabel (7/5): All in all decent, but not great. - The location is good. It has a nice underground parking for a reasonable price. There are no dishes in the kitchen and some cabinets are locked. When you arrive late and tired you don't want to be calling the front desk to give you some dishes. They should be there along with the mugs and glasses. The breakfast could be better .
- WestC0astCanuck (2/5): Avoid this hotel! - I would recommend you stay away. The jack hammering is right outside our window and we are having to flee the hotel to get away from the noise. Not at all acceptable.
- Bruce (10/5): Great stay and a great breakfast and great location and good value - Location and space in the room Nothing
- Josiah (10/5): - Staff are very nice
- Irene (10/5): - Great place close to the harbour!
- Hannah (7/5): -
- Tatiana (9/5): -
- Beth (10/5): - Nice space, comfy bed.
- Suzanne (7/5): I would stay here again and recommend the property. - Breakfast was excellent-loved all the gluten free options! The location is perfect. I did not use the pool, but others seemed to be enjoying it. The access to laundry was appreciated. The kitchenette was disappointing. There were mugs, glasses, cutlery and cooking pans, but no dishes of any sort. We asked, and were given 2 plates to use. I am not sure how it was expected we could use the kitchenette to deal with food allergies/left overs/ snacks without any dishes. I am confused by this, but did appreciate being given the 2 plates.
- Larry (8/5): - Was only here one night
- Carmen (10/5): - Very clean ,comfortable and quiet!
- Steven (10/5): - Everything was amazing. Thank you for the hospitality
- Graham (10/5): - Great room, comfy bed and handy for the shops etc.
- issa (6/5): - Room service is dismal.
- Robert (10/5): - Excellent stay all in all. Staff were friendly and helpful. The only thing to be aware of is the fact that it doesn't have air conditioning. But fortunately fans were provided, large balcony door let fresh air in, and the moderate temperatures outside were fine for our September stay. I'd stay here again.
- Bobbie (8/5): - Food was fair. Location was excellent
- Terry (10/5): - Quiet and very conveniently located to everything.
- Staci (4/5): - We found a small live bug on our mattress upon checkin and we concerned it might be a bed bug. The clerk on duty dismissed our concerns and we had to ask at least twice if we could please get a different room. He finally begrudgingly agreed. We then spoke with the manager who knew nothing of the matter and were told that she would get back to us after she had a moment to look into it. She never got back to us over the course of our 3 night stay.
- Darleen (8/5): -
- Jacques (9/5): Très apprécié avec personnel chaleureux - Bien situé Salle de bain désuète
- Kimberley (6/5): Reasonable stay but no AC - Room was not air conditioned so we kept the sliding door open and fan on. Room old, clean enough but I did find a bug in my sheets so that wasn’t great. Guess we should have read the fine print, thought the room would be air conditioned and it was warm out. Continental breakfast was good with lots of great options. Service was good, staff was very nice.
- Gary (10/5): - We stayed 3 nights. Room was very comfortable. Breakfast was excellent. Convenient location and good walking access to the inner harbor.
- Kirby (9/5): -
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