Best Western Acworth Inn

Location: 5155 Cowan Road, Acworth, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Outdoor furniture
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Face masks for guests available
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Access to nearby outdoor pool
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Electric bicycle charging station

Rooms Available

• Double Room with Two Double Beds - Accessible

  Featuring a mobility-accessible bath, this guestroom includes a microwave, refrigerator, and coffee-making facilities. Ironing facilities and a hairdryer are provided.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Bidet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• King Room - Non-Smoking

  This guestroom includes a microwave, refrigerator, and coffee-making facilities. Ironing facilities and a hairdryer are provided.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Bidet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room with Two Double Beds - Non-Smoking

  This guestroom includes a microwave, refrigerator, and coffee-making facilities. Ironing facilities and a hairdryer are provided.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Bidet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Cordi (10/5): -
• marilyn rosado (10/5): - This is my 2nd time staying here in this same year! If I come by this way again, I definitely will stay here. The person at the desk is AWESOME, I just wanted to say THANK YOU for being so kind and helpful! Marilyn Everything was great, no bad comments!🙂
• Justin (1/5): We checked in at 10:30pm and checked out at 10:45pm and they wouldn’t refund us our money - Location was nice It was filthy. Blood stain on side of mattress. There was big pee stain on sheets. Bugs across the floor. No toilet paper in the room.
• Mike (3/5): -
• Frankie (4/5): -
• James (9/5): -
• Jeff (1/5): - The door to the unit was broken. The top of the door had a 2 inch gap when pushed on and it felt like it was going to brake in half when pushed on. We left without seeing inside the room as this felt unsafe and the key they gave me did not open the door. This is a run down hotel that should not carry the Best Western name.
• Allisa (7/5): - It was quiet Our door was impossible to open and had to slam it shut to close it. I asked for walk in level and had to use the stairs to my room. I have horrible back pain, but didn't want to ask to change rooms. I was told I could have 4 pillows for each bed, but I had to call after checking in and verify it had an email to confirm that I was allowed.
• Deborah (6/5): Will not stay again - Did not use breakfast Location very good Smell of room Steps to 2nd floor were too steep for carrying luggage Door did not feel secure Key card and/or lock were not easy operate
• Marcus (3/5): Mr. Unsatisfied Customer!!!!!! - Room was very clean!!! Kids running back & forth down breeze way playing at 2am in the morning when they should have been in bed. Then at 8am same crap again!!! Night shift clerk was very rude. Had me go to the store for all 20s instead of taking a few 5s & 10s l already had in my wallet for $100 deposit. Said he didn't have space all that cash only 20s.....Worst experience & will never stay at this location again. This place looks nothing like what's displayed on booking.
• John (8/5): - Exceptional staff... Clean, quiet, and comfortable room. No negatives, overall a positive experience.
• Rick (5/5): Overall , satisfactory - Room had an odor Wooden furniture was deteriorating on bottom
• Guest (10/5): -
• Bob (8/5): -
• Margaret (3/5): Never again. - My sink stayed clogged up the entire time and the bathroom smelled like mold.
• Tommy (8/5): -
• marilyn rosado (10/5): - EVERYTHING WAS PERFECT! THANK YOU! NO BAD REMARKS!
• Henry (6/5): - The location and the service were great. The bathroom filter was very dirty, and the mattresses were not very comfortable.
• Jody (10/5): -
• Ambassador216250 (2/5): Dump - Horrible room bad service don't stay here
• Margaret (4/5): -
• Mark (10/5): -
• Smith (10/5): -
• Woods (2/5): -
• Lisa M. (8/5): -
• Freeman (10/5): - Everything was great
• Amanda (10/5): -
• James (8/5): Best Western Could Be Better Western - I like the location a lot. It's convenient to the interstate and local businesses. The staff were very friendly, helpful, and accommodating. The daily breakfast was excellent and a good value. The price was a good value, even though the room and its interior was a little shabby. I found some black mold in the shower of the bathroom and in the heat / air unit beside the window. Because of the mold we plugged in our own space heater instead of running the air in our room, which smelled terrible and musty when I turned it on. Both beds were lumpy and offered poor support. One of the beds had stains on and under the mattress, which was gross. The walls of the room were shabby with chipped paint, gouges, and scratches on the walls and door frames. Someone else had damaged the interior, prior to my stay, but it did not get painted or repaired.
• Crawford (4/5): Facility dated, but relatively clean. One night in the cheapest hotel available. - Shower water pressure was the highlight of my stay. Phone in room inoperable as well as electrical outlet next to bedside table and one of the overhead (bed area) lights. Breakfast below par and kind of ho-hum. but I really wasn't expecting more at this lower end level facility. Desk clerical help (accent et al) not easiest to communicate with.
• Laurie (8/5): -
• SALVATORE (7/5): -
• Shawana (5/5): - Price Aged rooms
• Michael (1/5): I was locked out of my room twice, because the checkin clerk didn’t understand English. Do not stay here! - N/A The property was dirty, and they tried to cover it up with cleaner.
• Hayley (5/5): Decent, but price was outrageous for what it gave - Toilet was holding on for dear life, paint chipping in room, bed was hard. Other than that staff was friendly & food was good. Not worth the price Room was peeling away appliances were old and loose
• Tom (6/5): Good value for an older place - It was very loud
• Worlie (5/5): I have no plan to ever come back. - The breakfast was solid, and the staff were really nice. I did not like anything else. The beds were terrible, and for significantly less money, I’ve stayed in way better Hotels/Motels. The room had an odor that was not pleasant at all.
• Samantha (1/5): Could I please be reimbursed???? We did not stay! - Nothing I did not stay!!! We tried to cancel once we got there. I submitted a cancellation but don’t think it worked. We did not stay because it was scary and nasty! Everything
• Ryan (1/5): - Staff was rude. The rooms were dirty and nasty. The rooms were musty and moldy. Everything. The hotel is just absolute garbage and every one of the rooms are as well. The staff lives there in the extra rooms and it smells and stinks.
• Evelyn (10/5): -
• Patricia (8/5): - Great location. Easy access to stores and restaurants.
• loaeza (10/5): -
• Yana (7/5): - Location Dirty pants under the table
• Moss (9/5): A very warm and welcoming place. - The whole staff was absolutely amazing. The bathroom doors are not wide enough for my wheelchair.
• Corri (1/5): Issues getting checked in and took 30 minutes, then they gave us a room that hadn’t been cleaned. Asked for a different - Location Was given a dirty room, then given a room with bugs.
• Christy (10/5): -
• Tracy (7/5): Fair value. - Customer service was top notch. The room was clean and all amenities were available and functional. It was incredibly noisy the entire night. There were creaks, noises outside, the mini fridge had a constant hum and clicking that was quite loud, the floor was uneven and deformed, and the rooms are not soundproof.
• Moss (9/5): A very nice experience. - The kindness of the staff. The cleanliness. Always so nice and friendly. The ladies at breakfast making time are such wonderful people. I am physically impaired and I don’t have the right doors for access to the bathroom.
• Moss (9/5): Very enjoyable community. - I adore the staff! I had issues as an individual with my wheelchair.
• Donald (2/5): Don’t bother staying here! - It was an easily accessible. The staff was rude and not accommodating.
• kathleen (3/5): Disappointing - Location Lights in room kept popping and had to be reset on a wall unit (a short) , there was throw up on the curtains, punch hole in the bathroom , soap dispenser was empty, shampoo dispenser was broken an on top of the toilet not on wall, walks had nicks in them and were dirty.
• M5872WEalexandrac (2/5): Moldy, unsafe dirty rooms. - This was by far one of the worst hotel experiences I’ve ever had, and I would strongly warn anyone against staying here. We arrived at the hotel and immediately felt unsafe. The environment was uncomfortable, with people lingering around and staring, which made us extremely uneasy. Although the front desk employee was polite, the situation itself was unacceptable. When we checked the room, it was clearly not cleaned. The bed was covered in hair, and the bathroom had visible mold, which is especially dangerous because my child has a documented severe mold allergy. This is not a preference — it is a medical concern. We did not use the bed, the bathroom, or stay in the room at all. Despite this, the hotel refused to issue a refund and dismissed the seriousness of the situation. The idea that a family should stay in a room with visible mold and unsanitary conditions is completely unacceptable. I should not have to involve health authorities to have basic hygiene standards taken seriously. This property should be inspected for cleanliness and safety. I would never recommend this hotel to families, especially those with children or health sensitivities. Save yourself the stress and stay elsewhere.
• Merson (5/5): C - The key card worked okay but the door handle would not open easily. I had to use card multiple times to open the door. No soap
• rittla (5/5): -
• Esther (8/5): - PJ at rhe front desk was fabulous Not a dislike per se', it was a bit uncomfortable staying alone. The path to get to the room seemed a little vulnerable.
• Dispatch (7/5): -
• Lisa (8/5): Staff was very friendly. Pet friendly, but extra fee was a little high. Hot breakfast. Overall good. - Friendly staff, clean room. Pet fee was high.
• Lambert (5/5): -
• Aaron (10/5): -
• Christine Estill (1/5): -
• Theodore (8/5): Love Best Western - The bed, room was clean and had the odor of a hotel from days gone by. No tissues in the holder, wish you could get local channels i
• Gabriela (9/5): -
• Ann (7/5): It was a good location. Probably will not stay there again. Breakfast was ok, needs more variety - Well you had to run the water for 15 minutes before you got in the shower. Plus I checked In on line received a room number and confirmation, get to the hotel to find out the room was occupied after we tried to get in there with our keys that were just made. So had to go back to the office and get a totally different room and move all of our stuff and vehicle because we went from the rear of the hotel all the way to the front.
• kellymE4893XJ (2/5): Infested with BED BUGS 11~7-25 - ⭐️ 1 Star — Terrible Experience! I do not recommend the Best Western in Acworth. My room had bed bugs, and when I reported it, the staff was rude and completely unhelpful. Instead of addressing the issue professionally, they argued with me and refused to take responsibility. I ended up having to call the police and file a report just to start the process of getting a refund. This was an awful experience from start to finish. If you value cleanliness, safety, and basic customer service, stay somewhere else. Stay was 11/7/25
• Lawrence (9/5): -
• Lisa (1/5): -
• Brandon (7/5): Not bad! - The room was as expected for the most part. The location is good if you like fast food as most are walking distance. The tv wasnt the size thats pictured, not a big deal. Booking mentions a bidet but best westerns site doesnt mention one so no surprise that theres no bidet. Our microwave didnt work but i didnt care to ask for a new one. At the end of the day i'd stay there again.
• Guide64847577461 (6/5): Basic, clean rooms. - Stayed here October 14th. to the 15th. Room was ok, clean and spacious. I was charged a deposit for incidentals when checking in, which is not uncommon. What is, however, is that I have yet to have the deposit returned to me. Other hotels I have stayed at at later dates have all managed to release the funds. I have tried several times to contact the property via email and telephone to request information about my deposit being released, to no avail. When checking out I was encuraged to leave a positive review, which I will once my deposit has been returned to me.
• Dianne (10/5): Very good - Clean room and friendly staff!
• Ramos (10/5): - All
• jacob (1/5): -
• Cathy (7/5): - Convenient location close to gas and food. Had put in my reservation that I was traveling with a small dog. I ended up on a second floor room because they said they were unaware of the dog and had no other vacancies.
• Attila (9/5): Everything was great for an affordable price. - Everything was good. I heard the people outside from my room. It wasn’t a big problem by the way.
• Edward (9/5): - The table and two chairs in the room was a nice surprise. We ordered take out for dinner and it was nice sitting at a table rather than one person having to sit on the bed.
• Tabitha (2/5): Our first and last stay here. - It was right off the Highway and near plenty of restaurants. Staff were nice. The tub had previous guests dirty soap scum in the inserts where the dispensers are housed and the dispensers provided haven’t been cleaned either as there’s dirtiness surrounding those. That’s disgusting especially if you expect other customers to utilize that. The sheets are worn and needs replacing completely, pillows were flat so it felt as if you didn’t have any. The bed could’ve been a little more comfortable. Also, other guests were sitting outside of their rooms throughout the night being loud, drinking and smoking (there’s no balcony provided for this, only the front entrance to your room). There was loud banging on a door at 6 am Saturday morning. The repetitive breakfast daily could stand for a switch up. I’ve stayed at many Best Westerns and this one really disappointed me. However, the front desk staff were lovely.
• Tosha (8/5): -
• maria (8/5): -
• Audrey Rebecca (4/5): - There was mold in the bathroom, a hole in the bathtub, the lights kept tripping the breaker, the microwave was broken but the last straw was the leaking bathroom ceiling from the unit above. We arrive in the middle of the night so it unfold over a few hours. Full vacancy meant we were without a hotel on our vacation.The staff never informed the guests above us to stop showering or that they would need to be moved! There were 4 showers taken in that time and not once did the staff go upstairs and ask them to stop using the water in their room. The water just continuted to run into our room and the electrical keep tripping the breaker as we packed up our belongings. Staff was pleasant and really tried to put us in another room. When we got to our new hotel, we noticed our clothes had absorbed the wet, moldy smell of the room. A day later, we were very ill with respiratory issues.
• kelly (8/5): - Staff was very friendly room was nice and comfortable had everything we needed My mom could not figure out how to dispense the shampoo and conditioner it's a squeeze bottle and a holder😄
• Don (4/5): - No, property was a mess.Nothing worked…shower, key, dirty , no hot water, many other things
• Emily (2/5): - The lady helping was so rude tried upcharging out the butt. When we got to the room it was filthy smelled of mold and cat piss. The shower leaked everywhere when we tried to get in. Food crumbs all around the bed. Stains on the wall. When we left the maid went in for not even 4 minutes and said the room was “clean”. If you want clean don’t go here. I was so annoyed with this visit.
• Downs (1/5): -
• Jean Richard (8/5): - Staff courtesy
• Fuller (4/5): -
• Shane (8/5): - The lobby and breakfast area has been updated, and rooms are very clean. Nice for a motel of its age well maintained were possible. Entering & exiting is a challenge but manageable. The laundry/ice machine room should be swept & moped more frequently.
• Josie (2/5): - High chemical smells and not thoroughly clean ....cobwebs ect. It was being renovated but not to my standards
• Rene (10/5): - These weary travelers needed a safe and clean place to rest. Best Western Ackworth GA did not disappoint. The rooms were clean, the beds were comfortable, and there were so many conveniences; shampoo, conditioner, body wash, iron, ironing board, hair dryer, full length mirror right by the door, television, refrigerator, microwave, etc. Complimentary breakfast of eggs, biscuits & gravy, sausage, waffles, cereal, toast, fruit, juices, etc. was an unexpected bonus!
• Yogesh (8/5): - Place is excellent for its price and the staff is very helpful too. The only issue I faced was the hot water takes forever to come and the shower knob is not optimized forgot cold mix. Even if no daily service some replenishment of coffee etc would be nice.
• Frederick (6/5): - They didn’t keep my reservation for the King sized bed that I had reserved. Also, the key that they gave me wouldn’t unlock the door. But it was ok for a one night stay
• james (4/5): - Old style ac , hard to keep consistent temperature
• Julie (6/5): - This property is right off interstate, so convenient to get there. Staff was polite. Parking lot is very well lit. This is a motel, not a hotel (outside access to rooms). Only issue I had was the room smelled musty/mildewy when I got there. A/C worked great and the smell seemed to dissipate the longer it ran.
• Racheal (6/5): Pleasant for the money. - Cleanliness for the money seemed put together. No complaints.
• Lisa (8/5): - Clean and well cared for
• Michael (10/5): - Room is super clean , an very comfortable
• Terrance (6/5): - The first room 263 has a bad floor(the floor is warped) which was deemed a safety hazard. After notifying the front desk clerk i was switched to another room 150
• Millie (5/5): Decent for the price - We were happy with it all Room smelled like mold
• Rick (10/5): - Great breakfast biscuit and gravy and sausage
• Brandon (10/5): - The Staff is there for you
• Brandon (10/5): - The Staff was so helpful and actually cared about me being comfortable and happy. Real people real service!
• Rosa (8/5): Basketball - Nice & helpful staff. Hotel was clean & food was good. Disappointed the pool was not available. We were dosappointed after the long drive from Florida. Looking forward to a cool & relaxful dip in the pool.
• Benjamin (10/5): - Great location for me.

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