Best Western Monticello

Location: 16 Raceway Road, Monticello, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Sauna
• Private check-in/check-out
• Shared lounge/TV area
• Outdoor furniture
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Private picnics
• Reception hall
• Swimming nearby
• Vegetarian menu options available

Rooms Available

• Queen Room with Two Queen Beds and Balcony - Non-Smoking

  The quadruple room offers a tea and coffee maker and a balcony. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

• Queen Room with Two Queen Beds and Bath Tub - Disability Access/Non-Smoking

  The quadruple room offers a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

• King Room - Non-Smoking

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

• One-Bedroom King Suite with Sofa Bed and Kitchenette - Non-Smoking

  The suite's kitchenette, which features a tea and coffee maker, is available for cooking and storing food. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Kitchenette
  • Interconnected room(s) available
  • Cots

• King Suite with Sofa Bed and Hot Tub

  This suite features a hot tub. The suite features a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

• King Room with Bath Tub - Disability Access/Non-Smoking

  The double room features a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

• Queen Room - Non-Smoking

  The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Interconnected room(s) available
  • Cots

Guest Reviews

• Rivera Diaz (10/5): It’s was very good. Very clean and the breakfast was good - It’s feels like home Nothing
• Teresa (7/5): A reasonably priced hotel near attractions with great staff, comfortable beds, - Jolene, the front desk receptionist, was so accommodating and pleasant. Our room wasn’t quite ready so she offered us the choice of a similar room on either the first or second floor. We asked for a quiet area and she placed us on the second floor near the back of the hotel. It was very quiet there and we slept well in comfortable beds. The location was ideal with immediate access to major roads and various facilities/attractions. This seems to be an older property and like similar older properties, one starts to see wear on things like flooring, etc..
• Balzer (6/5): - Breakfast was not very good
• Bill (10/5): - Clean room, comfortable bed and friendly staff. Would stay here again
• Robert (8/5): -
• Robert (8/5): -
• Robert (9/5): -
• Karen (7/5): It provided what was most important to me - Location & clean Noisy….could hear neighbors….awful breakfast experience
• Adoree (8/5): Close to where we needed to be - Staff was nice
• mark (4/5): Decent but annoying. - Good location, comfortable beds, nice staff. The room had so many little red and blinking lights it was like trying to sleep beneath a disco strobe. Pure insanity to think that any normal human being can sleep nicely under such conditions. Also, the bathroom fan sounded like a lawn mower engine. Other than these horrible annoyances, the room was fine.
• Casey (8/5): Would stay again. - Convenient and clean. Small bathroom
• Edgardo (7/5): - Is accepting
• John (9/5): -
• edward (9/5): -
• Amanda (8/5): - Great location and friendly staff
• Jane (10/5): It was very nice. Staff was wonderful. Enjoy it. - It was convenient to what I was in the area for. Very clean and comfortable.
• Cheryl (4/5): Don’t - Good location. Staff pleasant and helpful Beds were THE WORST. No one slept, and we could barely walk the next day. Everything is circa 1962
• Talia (10/5): Great stay for a fair price. - Friendly staff and the jacuzzi tub was my favorite part of the stay. Needs updating.
• Glyn (8/5): Comfortable, Warm and friendly staff - Location Comfy warm room Great choice of TV channels Breakfast was a little disappointing No cream for waffles Coffee wasn't the best
• Eleyci (10/5): -
• Edward (10/5): A Welcoming Gateway To Monticello, NY - Our one-night stay after a long drive arriving later than expected found the two shifts -evening to night - were both tip top helpful. Night-shift Shaun (Sean) solved problems, and both the evening and day shifts (breakfast & housekeeping) were attentive and let us feel free to relax before our morning appointment -- cannot express how wonderful that made us feel to be content and rested in the short time we allowed ourselves. The next day was a success augmented by the Monticello, Best Western welcome and restfulness support! The lighting was so good but strong, for the earlier riser it would have been better if the sink area lighting had a dimmer. And, if the breakfast service had trays available for taking breakfast to the sleepier partner, that would be over the top great.
• Stephanie (10/5): -
• Stephanie (10/5): - The staff are absolutely wonderful. They were completely booked all weekend and it was still quiet. The building was clean. This place is wonderful
• Stephanie (10/5): -
• Stephanie (8/5): - Quiet
• Stephanie (9/5): - Quiet and clean
• Eulizer (10/5): Great staff - The cleanliness and everything I needed in the room when I got there.
• Robert (10/5): -
• Rosalynd (10/5): - The staff from evening shift she was great very helpful The only thing I found was our pillowcases was dirty we noticed them when we went to bed it was to late to call down we just put the 2 pillows aside
• Tony (3/5): -
• Stephanie (10/5): -
• Brian (10/5): - I always stay here when in Monticello. Its always clean and staff is always nice. Not one complaint.
• Stephanie (10/5): -
• Stephanie (10/5): -
• Rodger (8/5): Clean and adquate. - Location Toilet
• Denise (9/5): -
• Rodriguez (10/5): - The bed and pillows were comfortable
• Erin (10/5): Love it here. - Everything was great as usual. Staff is amazing. N/a
• Jon (8/5): -
• David (10/5): -
• Maria (7/5): -
• Steven (10/5): Only stayed one night as planned but it was a pleasant and comfortable experience. - Conveniently located Some aspects seemed a bit outdated.
• Maryann (10/5): -
• Maryann (10/5): Loved this hotel and staff. 😀😀😀 - Location is close to restaurants and shopping. the staff is pleasant and friendly. I have stayed here a number of times and enjoyed it every time. Kat, Amber and Jolene made our stay enjoyable. Nothing
• Samuel (10/5): - Very convenient to my destination.
• Brallan (9/5): Buen hotel - Buen hotel por el precio En general estuvo bien
• Harold (8/5): -
• David (10/5): -
• Janet (10/5): - Staff is always wonderful and welcoming Staff
• Sashana (10/5): -
• Cynthia (10/5): - We were greeted upon arrival ,the room was clean and very comfortable. We will be back
• Benjamin (8/5): -
• Russell (1/5): - W e left upon arrival and did not stay. We didn’t feel safe in this location.
• green (10/5): -
• NADINE (10/5): Ill be back - Friendly receptionist Clean
• Thomas (10/5): Very Good would return - Kat at the front desk was wonderful. The room was clean and it was easy to check in and out. No complaints at all. -
• Crystal (10/5): -
• Mindy (10/5): - It was clean, comfortable and all the staff was very helpful!
• Sophia (5/5): -
• Roberta (9/5): -
• Francesca (9/5): -
• Cecilia (10/5): -
• Dena (10/5): -
• Brian (6/5): - One way street. Hard to get to. Area is not the best
• Corey (3/5): Staff made me not want to go back - Had a small gym and no smoke smell in room The staff was terrible , rude and I wasn’t able to check in until around 6:30 even though room said I can check in at 4pm, something to consider if your trying to check in at 4 on the dot. Was getting attitude because I’m room wasn’t ready and I wasn’t happy about it.
• Phil (10/5): - Parking was free, convenient easy
• Peter (10/5): - Checked into our room to find the TV was not working properly. The desk and repair folks got us a new one the next day. We really appreciated their prompt response. Thanks to all involved.
• joe (10/5): - Our go to spot when in Monticello NY.the staff was wonderful, Breakfast was terrific
• Viggi 6 (1/5): They never contacted me it was canceled - They cancelled my reservation on me ! They said the National Guard took all the rooms
• Christopher (10/5): - Very friendly staff
• Kellylee (1/5): -
• Karen (6/5): - It’s an odd place is the best way I can describe the property. It’s not dirty but it looks dirty due to old fashion style sinks, furniture, the carpet is awful . Huge gap under my door . No sink in bathroom. My room felt like it was a carpeted garage it was just all odd . Would not stay again
• Karen (8/5): Perfect for a quick overnight and great sleep. - Super friendly front desk. Clean room. Comfortable bed. Awesome shower head!! Looked very warn.
• Brianna (8/5): Overall it was great and suited my needs for the night - The check-in process was great! The woman at the front desk (I can’t remember her name) was very kind, informative and made me feel very welcome in comparison to other hotels. Pool, sauna and complementary breakfast. Fixtures in the bathroom could use some updating. The only surface for placing items was a wire rack that had rust on it. The shower handle was loose, broken and difficult to use to find temperature. The phone in the room didn’t work.
• Susan (10/5): Anniversary getaway - The room was clean. Large room and nice. Bed was comfortable. Hot tub was relaxing.
• Christine (10/5): - Location was convenient. Restaurants within walking distance. Breakfast was good and the sauna was a nice bonus.
• Verified traveler (8/5): Ok overnight - Room was decently clean and very quiet. There were areas in the shower that could have been better but are hard to reach (between doors). Toilet too close to wall, anyone with moderate hips is hitting wall to use restroom. Quite uncomfortable. Breakfast room was very warm and dark, toaster running the entire time. Bacon was labeled as sausage, eggs were watery, coffee from a machine so I skipped it. Have been to other Best Westerns in last few months and this one paled in comparison but was a decent place if you needed to stop overnight.
• ryan (1/5): It was crap it was BS and it wasn’t right. I did send a message to corporate and the owner goes to my job in New York Ci - They canceled and they were supposed to cancel in April they said, and they thought it was cute to do a 15 minutes before unprofessional But they’re not professional and it’s disrespectful to cancel 15 minutes before you’re supposed to be there. The only reason y’all canceled because y’all wanted more money y’all didn’t care about third-party booking.
• Hermilo (9/5): disgusted!! - Clean room I had 2 nights reserved in the morning and when I returned around 8 pm, the door to my room was open. I entered and noticed that someone had used the bathroom (smell of shit). At that moment, I grabbed my things and decided to check out without using my second night already reserved.
• William (7/5): We left happy. - Ok No safety hand rail in shower
• Susan (8/5): - It was all OK
• Donna (10/5): - It was a nice hotel, with friendly staff members and convenient to our venue.
• Verified traveler (6/5): Check into bathroom layout. Ours had no sink. - The "bathroom" area was not acceptable. First of all there was a tiny room with a shower and toilet. No sink. You had to leave the room and go across to a sink that also held a coffee pot right near the sink. Amazingly, there was no place to hang towels at the sink. We had to hang a towel over the bottle of lotion hanging on the wall! A shelf for HBA would help. A telephone in the room had no cord to plug it in. Why have it at all? Breakfast ends at 9:00 a.m. Parking was OK. The room was clean. Staff were pleasant.
• Robert (5/5): Disappointing accommodations! - Location was very good Exhaust fan in bathroom very noisy. There was almost nothing left to eat when we went in for breakfast.
• gary (8/5): -
• Christopher (8/5): -
• Ramundo (3/5): Old and overpriced! - There was nothing left when we got to breakfast at 8:30! No one around to stock it. The only thing good about this experience was the location! Upon arrival I was told reservation was cancelled months ago! I did not receive any notification of this at all from booking.com. She was able to rebook a room for us for the one night at that time. The room smelled of a heavy cleaning odor which was giving us headaches. During the night someone was trying to get into our room through the joining room door.
• Chaim (8/5): - t
• Katherine (6/5): -
• chirs (8/5): - It is a unique spot with the view towards the valley from the balcony plus the sunset.
• Debby (6/5): Lovely stay but ... - Our stay was very nice. There were a few issues. The light in the bathroom has a fan that made a terrible racket and went on with the light. The door was to the bathroom was difficult to close. When I came in the air wasn't on and it was one of those crazy hot days. It took a long time for the room to be comfortable. There were no water bottles in the room - even for purchase.
• Verified traveler (10/5): - Kat at the front desk was very helpful. We were welcomed warmly and explained all the amenities .
• Silvia (10/5): - the stay is very comfortable
• Berkowitz (10/5): -
• David (10/5): - Room was beautiful and clean. Everything functioned properly. The staff was cheerful, respectful, and professional. Each had a great smile and warm personality. Our only issue was the size of the bathroom. It had a great tub and a fully functioning jacuzzi but it was small. Very small. Also, the mixer handle of the shower/tub was not functioning properly. Turned to the top it was off. Turn it to the left it went from cold to colder. Turn it back to the top the water would stop. Now turn it to the right and it would start out scalding hot and as you turned it all the way to the right it would be very hot. There was no way of getting a comfortable mixture of warm water. I ended taking extremely hot showers. Not fun. But otherwise the accommodations were excellent and I would be happy to return and recommend this place to my friends. (Of course I would give them a heads up about the shower and tell them to see if other rooms have a larger bathroom.) Also, I really enjoyed your swimming pool. Very refreshing.
• Nancy (9/5): -
• Naftali (10/5): - nice and clean. no frills, just what I need and nothing don't
• Verified traveler (8/5): Nice stay overall - The first room I was given smelled so bad, more than just the cigarette smoke I detected. I went to the desk and requested a room change which was given to me immediately,without hesitation. The next room had an odd smell, but not unbearable,and no cigarette smoke smell. I had room spray scents with me. So that helped alot. Breakfast was the basic you would expect when offered complimentary. And the area was very clean.
• diana (4/5): - Rooms are older, bathroom really gross and smelly Great location
• Virginia (10/5): - Clean, right off hwy $270 is a lot of money for accommodations

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