GRAND ZENTRUM HOTEL & CAFE RESTAURANT - Taksim Square

Location: Abdulhakhamit Cad. No:10 Taksim, Istanbul, tr

Star Rating: 5.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Massage services
• Packed lunches
• Currency exchange
• Hammam
• Private check-in/check-out
• Shuttle service (additional charge)
• Grocery deliveries
• Evening entertainment
• Baby safety gates
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Japanese garden
• Hosted evening meal (reserve)
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Superior Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The triple room has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a minibar. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Deluxe Double Room (2 Adults + 1 Child)

  Elegantly decorated, this room includes a flat-screen TV with satellite channels, safe box and a minibar. It also has a private bathroom with a shower or a bath tub.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Family Connecting Room

  Elegantly decorated, this room includes a flat-screen TV with satellite channels, safe box and a minibar. It offers 2 separate bedrooms. It also has a private bathroom with a shower or a bath tub.

  Max Occupancy: 5 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Suite

  Elegantly decorated, this spacious suite includes a flat-screen TV with satellite channels, safe box and a kitchenette with a stove, refrigerator, electric kettle and a coffee machine. It offers a bedroom and a separate living room. It also has a private bathroom with a spa bath, and a balcony with city views. The balcony is furnished with a table and chairs.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• imane (1/5): Très Mauvaise expérience - Bonjour, je suis très déçu de cette établissement et du service client booking car je les ai contacté des mon arrivée a l'hôtel j'ai reçu un mail comme quoi je serais rappeler dans les 48h, mon séjour a pris fin et tjrs pas de retour. L'hôpital est catastrophique c'est vraiment une annonce mensongère qui n'a rien avoir avec la réalité. Des que je rentre dans la chambre fenêtre cassé qui ne se ferme pas. Literie très sale troué pas la cigarette. Wc et sale d'eau très vielle et chasse d'eau cassé. C'était les pires vacances de ma vie. Réceptionniste très désagréable qui ne répondent même pas au salutations sauf le Syrien Ali souriant et poli.
• Pierre (8/5): -
• otmane (3/5): Retour d'expérience - Les lits cassés. Petit déjeuner médiocre. Personnel non qualifié. Lit cassé qui est resté inchangé malgré la visite de la femme de chambre, alors que cela aurait dû être signalé. Le petit-déjeuner, présenté comme un argument dans l'annonce, était en réalité médiocre, tant en termes de qualité que d'hygiène. De plus, il n'y avait aucune coordination entre la réception et le restaurant pour le nombre de personnes à servir, ce qui a rendu le service compliqué. Le personnel était peu professionnel, rendant l'expérience encore plus difficile. En outre, le manque de respect pour la vie privée était flagrant, notamment lorsque quelqu'un a frappé à la porte de la chambre à 22h30 pour demander le paiement d'un supplément pour le petit-déjeuner, qui s'est avéré être une erreur de leur part.
• Mira (7/5): -
• Ruba (9/5): Good - The location Some parts of the room wasn’t clean
• Khalid (5/5): Passable - Le personnel ne répond jamais aux requêtes Le personnel pas sympathique
• mustapha (1/5): Zimmer verdreckt und verstaubt, Frühstück war Albtraum, keine richtigen Vorhänge, Personal unfreundl - alles war eine reine Enttäuschung. Dieses Hitel darf auf Booking.com nicht angeboten werden! Zimmer verdreckt, überall Staub und Dreck unter den Betten. Möbel im Bad kaputt, Dusche verschimmelt, Duschkopf kaputt, Klobrille kaputt. Fenster im Zimmer haben keine richtigen Vorhänge, sodass es nachts ziemlich hell war. Personal ist überhaupt nicht auf Kundenwünschen eingegangen. Tische beim Frühstück waren ständig verdreckt mit Essensresten und Zigarettenasche. Mehrmals vergeblich das Personal gebitten, Tisch sauber zu machen, mehr als uns anzustarren, als ob wir Unmögliches wollten. Kein Kaffe zum Frühstück, nur weißes Brot, das ständig ausging. Ständig mussten wir betteln, mehr Brot zu geben. Frühstück war sehr, sehr mickrig. Kein Obst, keine Säfte, kein Joghurt, nur Butter und Marmelade, und Käse, sonst nichts. Entgegen der Bilder des Hotels, ist das Frühstück eine Frechheit und Abzocke.
• Mohamed (10/5): -
• Paramjit Singh (8/5): -
• Yakup (1/5): Finger weg von diesem Hotel!! - Gar nichts!!!! Bei der Ankunft im Hotel, war das Zimmer nicht vorbereitet. Das Zimmer was die für uns reserviert haben, war unhygenisch und die Küchenzeile wo Sie raus gebaut haben, haben einfach raus auf das Balkon abgestellt. Den Abfluss haben die mit einem Papierbecher zu gemacht und es hat unheimlich gerochen. Nachdem ich es reklamiert habe, haben wir ein anderes Zimmer bekommen und es war auch nicht so besonders. Die Zimmertür hat immer Probleme gemacht, wo ich es mit der Karte öffnen wollte. Die Abfluss vom Waschbecken war verstopft. Zwei Tage lief der Aufzug nicht.
• Guest (2/5): -
• Badr (10/5): -
• Nrges (1/5): - Nothing good so bad please The staff so rude I didn’t like anything they should close this hotel
• Bentorif (8/5): -
• Guest (1/5): Never wish or Recomend anyone to stay in this hotel - only Location Staff , only houskeeping 1 Girl Was Kind even they alloed her to clean our Room in 3 days only one time , the Rest days was nothing . Breakfast only cucumber . Cold Eggs 2 plates olive . not coffee . tea properly . Glasses and Plates dirty . damage Shower . Not any sleeper . not even tissues only 1 Rol per day ... Bed as you turn side my Goodness ... all photos and comments are with Help pf Ai and freinds comments ,,,We always left Room 10 am untill 23 informed to Reception but not anyone clean . Even at checkout time we waited not anyone was there finally resturant guy took our Room key ... So bad experience we got from here
• Y (6/5): Minimaal hotel op een toplocatie voor mensen die de nacht doorbrengen en verder gaan. - Ontbijt was minimaal en ook goed voor de prijs. Locatie was geweldig. Kruipend naar taksimplein, bushalte en metro. Het is een beetje vervallen en het hotel heeft restauratie nodig. Maar voor de prijs mag ik niet klagen
• Mohammed Muwafaq (5/5): مستوى اقامة متوسط - موقع مميز جدا ... الغرفة مريحة باستثناء الحمام المصعد جدا صغير يتسع ل3 أشخاص فقط وبدون حقيبة . المطعم جدا متواضع ويفتقر تتنوع خلاف ما منشور في الصور . المقعد الخاص بالمرحاض ملاصق للجدار الجانبي والارتفاع عن الارض غير مناسب خصوصا الغرفة 303
• Hanaa (6/5): - The place is very good The WiFi is very bad the breakfast is very bad no coffee no tea don’t have much choice
• Ahmed (3/5): Poor - Location Room & breakfast very very pooooor
• Muhammed (10/5): Exceptional - The hotel's location and staff were great. It was really close to Istiklal Street and the price was also very good
• M.REZA (2/5): - Bath is not clean No tissue in room This hotel rate not 3 star It’s 1 star
• Shuaib (8/5): Very good -
• Aftab (1/5): Extremely bad beacsue of poor administrative management and ill mannered staff and poor housekeeping - It was all very bad experience we checked out in less than one hour. We have checked out the room in less than 30 minutes. There was no manager on duty to discuss and share any further details. They told someone named Ali will come tomorrow and discuss. The bathroom WC was broken . There was no water in room and bird shits every where. The mattress was broken. Kindly keep one day's rent and please return the rest of days money back. We are open for discussion. I went with my family but unfortunately the room given to us was not as promised. We booked and paid for deluxe room however, we were given a room with small bed and standard size. The staff misbehaved a lot. There were litter and flies everywhere. It was very very unhygenic.
• Anonymous (7/5): Good - location - clean - staff noisy
• Said (5/5): Passable -
• Anonymous (10/5): Journey starts here ! - Location is amazing , 2 minutes walk to Train , Metro Bus and Taxi . Safety first ! Stuff was amazing , boys working there are friendly and professional of their job , I wanna say thanks again , If I’ll ever go to Istanbul again will go to Zentrum . I would recommend everyone to go there and find real city . everything was good and equal to price .
• Ramy (7/5): Good -
• Nawaz (8/5): Very good -
• Nikit (8/5): Breakfast needs fruits atleast. No staff so need to do you luggage on you own. - Location Breakfast to add more. No fruits were served and No butter so hard to have breakfast for vegetarian
• Michael (10/5): Exceptional - Everything was perfect for the short 1 night stay. From both of us, a personal thanks to Ali at the Hotel for helping us.
• Ehab (6/5): Pleasant - Great location. Room was very outdated and there were cigarettes burns everywhere.
• Ismat (8/5): Very good - Location is good No proper room service
• Valenta (8/5): Very good - The staff were helpful and friendly
• Hamri (4/5): Disappointing - earya nothing
• Linda (10/5): Had a great experience there - All are good thank you
• Neelam (3/5): Poor - People nice Nothing
• Faig (1/5): Bad - Location My experience at this so-called “hotel” was an absolute disaster – more like a punishment camp or a low-budget horror movie than a vacation. The photos I saw on Booking.com must have been the work of Photoshop sorcery – there was a decade of difference between what I saw online and the grim reality that greeted me upon arrival. Let’s start with the room: Hygiene? Nonexistent. Cleanliness? Pure fiction. The state of the bathroom, toilet, and bedroom was completely unacceptable. There was one towel provided – for a room meant for 2 to 4 people. Maybe we were supposed to take turns? Who knows. The electric kettle didn’t work (probably just for decoration), the chair had a broken leg – perfect for those seeking a bit of adrenaline. The glass was cracked – great if you enjoy risking your lips while drinking water. And the cigarette burns on the chairs? I guess that’s supposed to be "vintage" style, but it screams fire hazard instead. Heating system? Not in one of the rooms, at least. There was an air conditioner, but clearly it was on vacation too. The windows let in the cold like they were auditioning for a nature documentary – free “fresh air” all night long! And let’s not forget the soundtrack: until 2 a.m., you’re treated to a live mix of car noises, shouting, fights, and loud music. Sleep? Try a different hotel for that. There was a hairdryer in the bathroom – of course, it didn’t work either. Honestly, the only thing functioning in this hotel was the growing sense of regret. Now for the miracle of the “very good breakfast”: I arrived at 09:40 – nothing on the table. Not even bad breakfast, just… nothing. The plates were either chipped or stained – say goodbye to your appetite and along with it, your will to live. Reception? From the first moment, you know something is off. They demand full payment before you even see the room. Smart move – you’d probably run if you saw it first.
• Habib (1/5): I - The hotel was disgusting and not good breakfast and not room service and the blanket was stained room dirty, wall cracked the paint was off WiFi. Not working my booking was 9 nights but I left at the first 4 nights and the photos in booking it not same in reality and it’s not deserve 3 stars. Nothing
• Hamidulla (10/5): Exceptional - Good customer service There was no tea maker at room
• Mustafa (10/5): Exceptional -
• Suneh (10/5): Exceptional - the staff and manager
• Mishari (10/5): Exceptional - i like this property because have good reception staff and good service and so clean room. all furniture you want it you can find it inside the room
• Fatma (10/5): Exceptional -
• Milad (10/5): Exceptional - everything was good
• mohamad (8/5): - Good
• Jawhar (10/5): Exceptional -
• Muhammad (4/5): Disappointing -
• Alaa (9/5): The staff were great and the location was excellent. - The staff were great and the location was excellent.
• Ben (10/5): Hôtel d'exception ❤️ - I want to thank all the staff of zentrum hotel they are very nice and friendly Turkish , Egyptian, morticians and Syrian people are very very kind , helpful and super positive energy I want to thank all of them I love you so much and i will be back very soon ❤️ Nothing
• Shehzad (5/5): Passable - Good location The address location shows on internet Is wrong, it took about 40 minutes for me to find it, The hotel staff used to come to the room without my presence and permission which is unsecure and unprofessional, one of the windows lock was broken, I couldn’t close it,
• Khan (10/5): Very nice location - Very good Exceptional facilities
• Yashar (10/5): Exceptional - Best eare Cleen
• Jahangir (10/5): Exceptional - Services Location
• Rathod (1/5): Bad -
• Verified traveler (10/5): - Uygun fiyat, güzel konum
• Sharmin (2/5): - I wonder how expedia let this property work with them. No blancket in room no toilet paper . This place is for bring ladies in and out. Absolutely not happy. I will fight for my refund.
• Marwan (10/5): Exceptional -
• Joel (2/5): - Bra läge. Allt annat katastrof
• Altin (1/5): Bad - I didn’t like anything They took two times the payment and very bad staff also the conditions of the hotel very dirty.
• Lilian (10/5): Very good service specially Mr Ali in reception he is friendly and perfect in his work helping all guests - All things are very good Nothing
• Mehmet Serkan (10/5): - Resepsiyondaki beyfendi cok kibardı bize çok yardımcı oldu.
• Abu (6/5): - I don’t like anything no breakfast, and microwave at all.
• Hotncool (1/5): Worst Experience No water to use Toilet - one person was good - He was gentleman - Ofher person at the reception was so rude- He thrown money on table after he refused to give me invoice to save the tax- Because i booked one Day room on cash payment - He was so rude very bad behavior Not recomended at all The Counter person refused To give me Invoice he wanted to save the tax maybe on 13th octuber night around 1 am i was thr on counter he was very rude - to talk with customer and foreigners- Nobody knows english - No body coperate - There was no water no electricity for 2 days maybe some problem going on - after 2 days we got water - Unable to use toilet - Worst Experience
• Hotncool (1/5): Bad -
• Sayeed (8/5): I really loved my stays over there. Great Location, Budget friendly. Take a Bow! -
• Muhammad (7/5): Not perfect but neither bad - Locations is perfect Need renovations
• Mohamed (4/5): Disappointing -
• Mostafa (2/5): Very poor - Good 👍
• Verified traveler (2/5): - Very smelly, no hygiene, not safe as well İ did not stay and i do not recommend anyone
• Fouad (10/5): Exceptional - uber all shessa dreckig uber all
• Salem (7/5): Good -
• Dr. (1/5): The worst hotel I've seen in my life - The location is not bad. Do not waste your Money! .. I booked this hotel for 2 nights depending on the shared photos over booking.com, but i the reality doe not match with the photos at all. The room is too small, dirty, very old and broken furnture, AC is not working and the room was like a fridge. I asked the respection to give me another room, but all was the same. Finally i left the hotel after the first night and booked another one. Reception staff was unfirendly, did not care for the bad situation and they were not helpful. i do not recommend to book this hotel.
• Ali (6/5): Pleasant -
• Adil (1/5): not recommended - location nothing else good. Over-priced not cleaned
• Mohamed (2/5): Stay away, very very very dirty - Terrible hotel, so very much dirty i can't believe how dirty it was. Carpet woth cigarette burns, and stained felthy, i couldn't dare to have my feet touch the floor, thats how dirty it was , also so dark with very bad lighting, barely see your hands, bathroon so dirty with mold in the shower, Please stay away from this hotel otherwise you will regret it when it's too late.
• Samia (2/5): - No house keeping No room service No change towel
• Mahmoud Abdul (8/5): - Sehr schön
• Mohamad (4/5): - I booked a 6 night stay with breakfast and I got a confirmation but when I got there they told me and argued with me that I had no breakfast with my stay. Hotel location is ok but very old and kind of dirty. Room service does nothing but fix your bed and leave you towels. No vacuum or dusting or sanitizing. I spent 40 days in Turkey and I stayed in over dozen hotels. This is the worst. Would not recommend at all. I attached a photo that they say that’s their city view room.
• Rachid (6/5): Poor hotel - Poor condition. Poor service. Bad breakfast.
• Verified traveler (2/5): - Bad condition dirty no air conditioning old and broken fibrillation
• Verified traveler (2/5): - Every thing was horrible exept the location it was near to the taksim square
• Verified traveler (2/5): Lad vær med at booke - Helt forfærdeligt hotel i dårligt område. Billederne er nærmest falske og hotellet ligner noget helt i virkeligheden. Det er ikke et 3 stjernet hotel, og man får ikke som lovet. Værelserne er mindre end angivet, der var møgbeskidt, og svamp på toilettet. Generelt, lugter hele hotellet og det drypper ind med vand når det regner. Find noget andet for jeres egen skyld.
• expedia (2/5): Rezillik - 20 Mart 2019 Cumartesi günü ailemle birlikte gittim otele. Otele gidişim ayrı bir olaydı çünkü daha önce ücretini ödediğim başka bir otelin o gün suyumuz yok diye rezervasyonumu iptal etmesi sonucu bu otele hotels firması tarafından yerleştirildim. O gün paskalya tatilinden dolayı İstanbul'da rezervasyonlarda fiyatlar fahiş derecede şişirilmişti. En basitinden bu otelin o geceki fiyatı 2 oda 4 kişi için 2789 tl idi. Bu ücreti hotels şirketi kendisi ödedi. Bu otele gelince, 2 oda hotels şirketi bana ayırmasına rağmen tek oda vermeye kalktılar. Israrcı ve tepkili olmamdan dolayı 2. odayı verdiler. Bunu da bana bir iyilik yapmış gibi davrandılar. Otel oldukça pis, mahallesi de iyi değil. Kahvaltı fiyata dahildi düşünün yapmadım. Sizlere tavsiyem hotels.com şirketi sözünde duran bir şirket ancak bu otelleri sitesinde barındırıyor olmasından rahatsızım. Bir daha otel konusunda daha kurumsal büyük otellerde kalacağım.
• Miguel Angel (2/5): - Nothing to see the pictures with the reality. Very bad.
• Verified traveler (4/5): Avoid it . - Avoid it
• Husam (10/5): رحلة تركيا - الفندق جميل جدا
• selcuk (2/5): very very bad!!! - UNBELIVEL BAD HOTEL!!! NEVER ADVICEING TO STAY THERE....DEFFINETTLY CHEATING...

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