Motel Lustre d'Or

Location: 3225 Boulevard Wilfrid-Hamel, Québec City, Quebec, G1P 4C6, Québec City, CA

Star Rating: 2 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 03:30 PM - 11:00 PM

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Wheelchair accessible
• Free newspapers in lobby
• Smoke-free property
• Free self parking
• Stair-free path to entrance

Rooms Available

• Family Room

  3 Double Beds

  Individually decorated room

  
  

  Internet - Free WiFi

  Entertainment - 36-inch TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Comfort Room, Multiple Beds

  1 Double Bed and 1 Twin Bed

  Individually decorated room

  
  

  Internet - Free WiFi

  Entertainment - 36-inch TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Standard Quadruple Room, 2 Double Beds

  2 Double Beds

  Individually decorated room

  
  

  Internet - Free WiFi

  Entertainment - 36-inch TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Standard Double Room, 1 Double Bed

  1 Double Bed

  205 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 36-inch TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower, towels, and a hair dryer (on request)

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

Guest Reviews

• philippe (2/5): - La chambre sentait tres mauvais. Le quartier nest pas sécuritaire et la vitre qui donne sur la rue est endommagé. Les murs sont fait en carton et les voisins de chambres ont parlé fort de minuit a 8h du matin. Impossible de dormir sans bouchons. Fortement déconseillé malgré le prix plus bas. Nous avions loué pour 2 nuits et avons dormi ailleurs pour la 2e nuit.
• Valentine (2/5): - Juste pour dormir ok mais pour le reste passer son chemin Gros bémol, problème de fermeture de porte
• Videlle Landry (10/5): - Chambre propre
• Dominique (10/5): - Accueil excellent On a même pu prendre possession de la chambre avant l'heure Chambre très bien préparée
• Genevieve (6/5): - Ok
• Raj (4/5): - Room smell cigarettes can’t sleep properly bad smell
• Ramel (2/5): - This was a terrible, motel to put it is simply. There was no merits for booking here. Everything from the bed, the washroom, the room itself was like the owners took 3 minutes to draw something out in crayon and called it a day. Don't book a room here unless you willingly like to stay in the conditions of a swamp.
• Linda (2/5): STAY AWAY FROM THIS MOTEL. - Check-in was in an another location.The building appeared to be uninhabited,very run down outside. Inside was a sign to go across street to check in. Very old and dirty carpet on the floor with a very steep and creaky staircase. Condition of the room was terrible. Smoky, mouldy smell in room. No security bar for the room door, torn and dirty fabric on chairs, bed sheets had holes, dirty windows and sills. Head board on bed was loose and shaking. Bathroom was tiny with sink and tub about half the normal size, barely enough room to wash your hands, with 2 separate faucet sets mounted to basin with 1 functioning. TV did not have a power cord and we were told no TV service was available. No phone connection in room to speak to management. Room did have a microwave and mini fridge, but the fridge didn’t work and the microwave was dirty inside and out. A building in that condition should not be allowed to be rented out to the public. Management claimed there was nothing wrong and we would be be charged a cancellation fee.
• FRANCOISE (6/5): a eviter - tres decus a l arrivee par l etat exterieur de ce motel .on a cru que c etait un lieu abandonne chambre vetuste avec une decharge d encombrants a cote de la porte
• Saleem (2/5): - Worst experience on Expedia in 5 years
• David (4/5): - Il faisait froid dans la chambre à notre arrivée. Pas de barre pour se lever dans le bain.
• Mathieu (2/5): - Lit dur comme de la roche, tête de lit accotée sur le mur et pas fixée à la base (donc bruit a chauqe petit mouvement durant la nuit), hyper mal isolé du bruit, divan avrc cernes d'usure, robinet changé dans salle de bain mais le vieux est encore là, odeur de cigarette, annoncé comme motel mais bloc de chambres, etc. J'ai pris une chambre ici car il ne restaitbpas dautre options de disponible aux alentours. Mais un banc de parc aurait été mieux. À éviter à tout prix.
• serge (2/5): - la pire expérience
• Jacqueline (2/5): - No trashes and no shampoo
• Hiba (2/5): - N'allez PAAAAAAAS Hotel catastrophique Chambre trés salle Salle de bain bloqué Serviettes sales Odeur insupportable Le pire j'étais volée de ma chambre , j'ai mis mes trucs ( chargeur original...) , quand que j'etais revenu je l'ai pas trouvé. On a reclamé à la propriétaire , elle fait semblant qu'elle comprenne pas ce qu'on dit 😡😡😡😡
• MARK (8/5): - Very adequate accommodation where I had stayed before and where I would stay again if the quote continued to be good; in a convenient location.
• Gabriel (8/5): - LA SÉCURITÉ
• angele (6/5): - moyen
• Manon (2/5): Épouvantable - C'était vraiment épouvantable j'ai eu honte d'avoir amener ma fieuelle comment peuvent ils penser que c'est pour des familles il faut enlever cette établissement de hôtel.com j'avais pourtant confiance mais là ça me dépasse
• Mohammed Aftab (2/5): - not good for stay, waste of money that we work very hard to earn.
• Yeily (2/5): - Pas du tout propre. C’est dégoûtant. Il n’y as même pas de réception à l’hôtel . Il faudrait faire un bon ménage par tout depuis l’entré. En plus trop trop chaud. Pas de climatisation. Première et dernière fois pour moi. Je vous conseille pas ce motel
• Christine (2/5): - I don't understand how this establishment is on your list. It's scary, very very noisy, people coming in and out at 3am and we can eat everything... On the lawn right in the "hotel" yard there are tons of trash, chairs, old TVs, garbages. We stayed because there was no refund but I didn't sleep AT ALL. Normally I would not even consider staying in a place like that. The bathroom was dirty, there was pee in the toilet when we came in... The fridge was not plugged in, the TV had no remote so no way to turn it on. The staff is zero welcoming. The whole thing looks like a dump outside and inside. For 165$ you don't expect luxury but still a lot more than that.... I went to get a coffee at mcdo in the morning few minutes walking from there, I was approached by two people at two different occasions in the parking lot and let's say it was not at all comfortable. The Expedia website says 2 stars, the sign at the entrance says one star, I would say minus 15.....
• Luc (2/5): - Il y a eu des problèmes de douche, de bain d’odeur .C’était pas propre du tout . Je ne reprendrai pas une chambre à ce motel.
• Mahmoud (4/5): - N
• Hardik (6/5): - .
• Riya (2/5): - the furniture was all broken. The sink was clogged. no reception area to ask for necessary stuff
• Araceli (2/5): - So noisy dirty no soap and shampoo so terrible,, worst motel ever
• Sabrina (2/5): - Terrible place ! Dirty !
• Real (2/5): - Run down unsafe place. You need to walk across the street to register in which is very dangerous especially for senior folks. You can not close the main entrance door properly encouraging the outsiders to go in. No toilet paper available upon arrival. Broken furniture and so on; to many other things to mention here. This place should be shot down for good. You get what you pay for and you jeopardize your own safety.
• Ayan (2/5): - Toute la chambre sentait la cigarette.
• Younes (2/5): - It’s not clean
• Ramesh Kumar (2/5): - I was agonized when I got into this Motel. It's so tiny and has an awful smell. I highly recommend not choosing this hotel.
• Sami (2/5): - All the motel
• FREDERIC (2/5): - Ne réserver surtout pas dans ce motel le personnel est désagréable et je ne vous parle même pas de l état des lieux nous avons retrouver un cafard un piège à souris et un tic Les serviettes était rêche et la douche nous avons dû nous laver en tong car le sol de celle ci était pas très reluisant . La litterie était tachée et une lumière sur deux fonctionnait . Nous avons retrouvé de la poussière sous les lits ,les vitres et les rideaux était sale Éviter absolument ce motel
• Anh (2/5): - Bad greeting
• Germain (2/5): - Le banc de toilette etais cassé. Leau entrais par les fenetre et voyais dehord par la porte.
• Charanjeet (6/5): - according to price it was ok
• Florence (2/5): - Eurk
• Devarsh (2/5): - Room wasn't very clean nd lights were flashing.
• Michael (2/5): - This place should not rent out.
• Verified traveler (10/5): - Clean nice place close to everything.
• Remi (2/5): - Le lustre d'or est fermé. J'ai été hébergé au Motel Jann de l'autre côté de la rue. La chambre est petite et la climatisation ne fonctionne pas.
• Catherine (2/5): - Terrible
• Frank (2/5): - Très sale.
• Imane (6/5): - Super
• NORMAND (4/5): TRÈS DÉCEVANT ! - À L'ARRIVÉE, LA RÉCEPTION INDIQUAIT D'ALLER S'INSCRIRE DE L'AUTRE COTÉ DE LA RUE. TOUT LE MÔTEL A BESOIN D'ÊTRE REPEINT. iL N'Y AVAIT PAS DE PAPIER HYGIÉNIQUE DANS LA SALLE DE BAIN.
• Delvin (2/5): - Smells weed inside the room, even-though the management told no smoking . No garbage bin inside the room , not clean and washroom was not having a good flush, under a huge table to they hide garbage. Due to the smell inside the room we didn’t stay inside the room or spend time inside the room The worst
• Vicky (2/5): - Tres tres vieux ! Aucune reception, bcp trop cher pour ce que ca donne et une pelle Mecanique dans l’immeuble serais parfait !! Et je dors completement habillé !
• IMRAN (2/5): Not a good experience - there was no front desk reception first of all when i arrived there , it was raining , there was noted go across the street motel and see reception there, welcome by mosquitos in the stairs and out side , and spiders running behind the curtains and on floor i can imagine it is old motel. I booked for tonight since i see all this i try to cancel they did not offer to refund for both nights but for one night. But then first night they charge me more. Second night refund not yet received. Hotels.com called support no response yet.
• Driss (4/5): - Bad
• Michelle (2/5): - Dirty property . Building looked deserted and never did check in , there was no one around and no one answered the phone
• Line (2/5): - Pas recommandable
• Brenda (2/5): - This was the filthiest building, inside and out, that I have ever had the displeasure to be in or around. I sincerely think it is a 'crack house', no joke. I cancelled my reservation immediately upon arrival and was unable to find an available room anywhere short of paying outrageous prices for the night. It sickens me to no end what I experienced. I am a very unhappy Expedia customer, very disappointed, frustrated and quite angry. I am appalled that this recommendation came from Expedia. I will no longer have anything to do with Expedia, never book with Expedia again. If anyone asks me for a referral for an online travel host, it will absolutely not be Expedia. I just can't fathom that Expedia doesn't draw the line on referring customers to rock bottom slums. I am stunned.
• Caroline (10/5): - Very friendly service. Everything was ready when we arrived. This is a 1-star hotel... so cleanliness and location were ok.
• Michael (6/5): - Pour dormir une nuit cest corect mais sans plus ....
• Daniel (2/5): - Very old and decrepit hotel. Thin wall and flimsy door. Lots of in and out of people during the night .
• Massimo (2/5): Da evitare - Hotel ormai chiuso , fatiscente…ci hanno mandato al motel si fronte ..a vederlo bellino ma dentro sono proprio brutti …odore fisso di pipì perché probabilmente nn sono un granché le fognature , rimasti per due giorni non ci hanno rifatto la camera quindi letto da rifare ormai nn più asciugamani (ne avevano solo messi 2) quindi veramente da nn andarci
• François (4/5): - Un tandis ni plus ni moins.
• Ernie (6/5): - check in location is on the other side of the road . Limited parking space. noise during night
• Éloïse (8/5): - Calme et propre
• Shashank (2/5): - Room was smelling so bad. Only the washroom was clean. All mattresses were smelling filthy.
• Anwarul (2/5): - low quality and very old property
• Michel (2/5): - We were shocked at the condition of the hotel Le Lustre D'Or in Québec City. It was very run down, dirty on the exterior and looked unoccupied .We did not enter for these reasons.It should not be on your website in our opinion .
• Vicky (2/5): Dégueulasse - Nous n'avons pas rester , l'état des lieux n'était pas tres beaux, les images ne represente vraiment pas . Tres dessus, et nous avons du payer quand meme la moitié de la chambre.
• Thomas (2/5): - There was no one there to check us in. We could not stay there. I want a full refund. We arrived at 8 p.m. The instructions said someone would be at the front desk until 11 p.m.
• Michel (2/5): - Jai reserver en ligner jai arriver en taxi il y avais pas personne a laccueil et jarretais pas dapeller au numero indiquer et il ny avais aucune reponse jai payer dans me vide
• remi (2/5): - Insalubre, porte barrer a l’arriver ,porte défoncée . Nous avons dû aller un autre hotel.
• Aimé Patrice (8/5): - Le bâtiment mérite une rénovation
• saeid (2/5): - Worst place ever. Never go here. This is where rats should live. It’s very dirty and smelly. You can’t even look at it.
• Martin (2/5): - L’hôtel n’a pas ma réservation! J’ai été traité pire qu’un chien
• MARK (8/5): - Location, location, location; price, price, price...
• Lei (6/5): - Not worth the price...A pretty old motel..
• Harjas (2/5): - This hotel was not clean at all. It was very smelly.
• Sébastien (6/5): - Staff was werd
• Misael (4/5): - La habitacion sucia y las toallas sucias
• Carl (10/5): - Extérieur et le hall
• Jean-Philippe (4/5): - Bathroom were not great at all
• Laurent (6/5): - Having read the reviews, I expected worse. It is old and looks old and feels old. There is no investment in maintaining this place. However, I needed a place to stay last minute, it was high season - this was significantly cheaper than any other option I could find on the internet. The room was overpriced for what it was, however it seems like the city itself is overpriced. I think it is not worth the 160 dollars I paid, however other options were at least 250-300 dollars so I recommend if you want to "save" a little and are not too demanding on enjoying the place. Internet was good and water was hot with good pressure.
• Ginu (2/5): - Not clean, shaking bed, torn bedsheet, towel smells urine, clogged shower tub and more……….. I never recommend this place to any human
• Gilles (2/5): - D'abord tu arrives à l'adresse dont l'édifice a l'air d'un hôtel qui tombe en ruine. Personne à l'accueil. Un écriteau te réfère au Motel Jan, d'en face pour obtenir ta clé. On te donne débarbouillettes & serviettes à l'entrée, après cela, tu te débrouilles. À l'intérieur ça sent la désinfectation d'insectes. Pas de ramassage de poubelle, ni de changement de serviettes et débarbouillettes, ni de papier de toilette. Nous avons dû fournir notre propre papier de toilette et Sco0tt Towels. À chaque passage de véhicule de poids-lourd, l'hôtel vibre. La nuit venue des gens rentent vers les 1h du matin et ils sont sur le party. Ils sont bruyants, ils crient, se tiraillent.. de quoi à réveiller un ours en hiver! Aucune surveillance! Ma femme et moi avons très peu dormi lors de notre séjour de 4 nuits. Jamais plus nous n'irons aux motels régis par Motel Jan & Jardin.
• Robin (2/5): - Il ny avait personne pour nous repondre a lacueil
• Hamanou (4/5): - draps trouées par des cigarettes, poussieres, odeurs commodité... peux et doit changer et s'améliorer ...
• Stéphane (10/5): - Personel courtois
• David (6/5): - The place is a little run down, but clean. The TV was an unwatchable old CRT that had massive colour issues. For the price, I was expecting the laminate flooring to extend all the way under the bed, not stop at the beds legs.
• Jessica (6/5): - The hotel was overall ok but I would not stay there again. Small room but it was expected for the price. However, it looked old and a bit run down, again expected for the low price. But u had to cross a busy street with no crosswalk or side walk or stop sign to get the key and check in. This information wasnt provided untill u got to the property and read it off a sign at the front door. We got there late at night wich made it very dangerous. The bed wasnt comfortable at all nor were the pillows. The wifi and outlets werent great. Our phones never charged properly and kept disconnecting. We had to buy our own coffee mugs and coffee and sugar qnd toilet paper. There was no where in the motel to get extra supplies if needed and if u wanted to ask the receptionist, u would need to call or go across the street. The door was old and run down, we werent even sure how safe we were with the door closed and locked (it was an old wooden door and not very solid). We stayed 5 nights and the house keeper came only once to provide extra towels but the bed sheets were not replaced, just evened out on the bed. I wouldnt stay at this Motel a second time even for the cheep price. I would rather pay more for a bit better place. It is also importanr to not that it is joined with Hotel Jann acroos the street so it may be a similar experience there.
• Manish (4/5): - Dirty rooms, limited amenities, unsafe tenants - extremely dissappointed. No staff on site - check in across the street at a different property. Property is very run down, unclean carpets and upholstery.
• Verified traveler (8/5): - I have to admit that the sheets and bath were clean but the wall needs to be cleaned or painted! One of the chair in the room is all spoted, I'm not putting anything on it! But, for the price I was expecting something like that, it's cheap, close to everything
• Andrés (2/5): - The room smell cigarette…
• Jean-Philippe (4/5): Cheap, but last resort choice - The facility is in bad shape. The reception is in the next door motel. There were hairs from the previous clients on the bed sheets when I arrived. There was even a "bra" of a previous client left on a shelf on the wall (the cleaning staff must be too short to see it. Oh, and there was a lot of noise a night!
• Valerie (2/5): - This place is not at all what is advertised. The building looks like it condemned. Doors appear to have been kicked in and shoddily repaired. The carpets were filthy, howver owner claimed they were new, I did not stay, demanded and received an immediate refund. This is not fit for habitation. Run do not walk away
• Zahra (4/5): - Not clean, too old
• BARBARA (2/5): - The property was very rundown - halls dark and dingy, hall carpet threadbare and unclean. The toilet was in a separate very tiny cubicle - barely enough room to close the door, the shower floor was yellowed and unclean such that we chose to skip showering.
• Omatseye (2/5): No front desk couple with poor environment - Ended up not staying because there was no one at the front desk to attend to me and family after waiting for 1hour and the condition of the environment was terrible.
• Verified traveler (6/5): - space was small but for the price on quebec good. Internet was weak
• Verified traveler (10/5): - The place is just perfect for what I needed. Clean, accessible, nice location and adorable.
• Verified traveler (8/5): - for the price, it was okay, however the cleaner went into our room when we weren't there, and without telling us. Which i felt was an invasion of privacy.
• Verified traveler (10/5): - Very Friendly. Super clean.
• MARION (2/5): Bad attitude - Did not have any record of my booking, so did not stay
• Verified traveler (2/5): - Ripped carpet and full of paint stairs and bath with a sink of separate hot and cold tap with the smallest wash basin in the world - it was so bad that initially it was booked for 2 days but I had to leave after first night
• Verified traveler (2/5): - Very dangerous looking hotel and neighborhood. Needed to go across the street to another hotel to register. Definitely could never recommend.

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