Holiday Inn Express & Suites Jamestown by IHG

Location: 2811 North Main Street, Jamestown, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 03:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Lower bathroom sink
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Access to nearby indoor pool
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• King Suite

  This air-conditioned suite is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Coffee machine

• Double Suite

  This air-conditioned suite is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine

• Standard King Room

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine

• Standard Room

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine

• Standard King Room - Communications Accessible

  This air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine
  • Hearing accessible

• Standard Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine

• Standard Queen Room with Two Queen Beds - Communications Accessible

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine
  • Hearing accessible

• Standard Queen Room with Two Queen Beds

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Coffee machine

Guest Reviews

• Lisette (6/5): It’s changed over the years and not all of it for the better I used to love this hotel and staff! - Pool was open and clean I booked a king suite got a queen one instead without being told of the switch. Broken things in bathroom when we walk In room (toilet paper holder), not enough towels for everyone, an envelope saying to have a good stay(I understand leaving a “tip” but that made us feel like they were pushing it one us) check out is noon and they started knocking on our door before 10am to ask if we were leaving soon(came back twice) we finally had enough and left at 1030am
• AUDOSHA (4/5): - The breakfast. During my check in I was not properly greeted nor with a welcoming approach. My shower water was cold the entire time during my stay. My made the staff aware and nothing was done about it. The shower walls wasn’t clean.
• Mary (9/5): -
• Melissa (10/5): I would stay again - It was easy to find. Easy access to stores
• Darcy (6/5): - The beds were comfortable. The location was decent. The breakfast was good The hotel room doors slamming instead of slowly shutting quietly. I was woken up multiple times every night from the slamming doors. the keurig didn’t work, the bathroom sink water went down pretty slowly. The lighting could be better (more lights or brighter lights). The lamps were a yellow light and behind the beds were LED. The room was pretty dark. I didn’t like that it was not advertised on the website that the pool was out of service. I also didn’t like that breakfast ends at 9:30, that’s pretty early.
• Robert (10/5): Great value and location. - Breakfast and breakfast staff was amazing
• David (10/5): - Na
• Patricia (7/5): It was comfortable - It was ok The selection
• GWENDOLYN (8/5): It was a good experience - Breakfast was good. Many choices on menu Pool was out of service
• Laurie (8/5): -
• Yannick (8/5): -
• Paz (10/5): -
• Elizabeth (10/5): -
• Seawright (10/5): - The hotel was clean, and the beds were comfortable. I would definitely stay here again.
• Kristine (8/5): - Breakfast and location Shower stall was not clean
• Kelly (10/5): - Clean, breakfast was great with a good selection, beds comfortable.
• Caron (7/5): -
• McChesney (10/5): -
• eric (8/5): - The pool was closed - without prior notice. I actually chose this hotel for the pool. I spoke to the front desk 3 days before check-in, mentioned the pool, and was not notified it was closed. There were actually quite a few cheaper hotels (without a pool) that I passed up to book with you. Frustrating
• theresa (10/5): - Room clean, bed comfortable, nicely located
• Richard (10/5): -
• Janice (10/5): - The breakfast was very good and the young man servicing the area was very attentive and helpful.
• Patrick (10/5): - Was a bit hard to locate, but definitely worth the effort.
• Fred (10/5): - Clean rooms,breakfast was very good lots of options.
• Alice (10/5): - Breakfast was fine.
• Matthew (9/5): -
• Kathleen (7/5): Close to Chautauqua - Convenient location Friendly and prompt staff response Room window overlooked ugly roof Shower door was broken Some USB outlets did not function No convenience foods in sundry area
• Jeannie (10/5): - Fantastic hotel! Would definitely stay again. Comfy beds and pillows, super clean, staff was great, breakfast was fantastic!
• Joseph (10/5): -
• Angie (10/5): - Comfortable beds
• Alecia (10/5): - Room was very clean and staff friendly Property was good. The only stains I seen on the floor that people had mentioned was in the hallways which is expected. I don’t have anything bad to say.
• Jennifer (10/5): - Right off the highway and an easy drive to attractions in Jamestown. Bob Evans restaurant across the street and a gas station next door also very convenient. Comfortable clean room. My only wondering is why the bed and the sink were both so ridiculously high! I felt a bit like a mountain climber getting into bed and the bathroom sink was chest high. Very puzzling but not a dealbreaker.
• Jennifer (7/5): Perfect for our needs - breakfast was good. Location was good. Bed was comfortable seemed in need of some updates
• Benjamin (2/5): - They scheduled contractors at 7:30pm! Load, irritating noise for 30 minutes. Stopped after I called the main desk.
• Nicki (10/5): Beautiful stay - Check in easy. Room clean and comfortable. Strong hot shower. Pool was great. Air conditioning fantastic. Breakfast yummy. Nice job
• Corina (8/5): - Excellent breakfast and snacks. Front desk very helpful
• rebecca (7/5): Would stay again - I liked the lights above the bed and tv. The shower was clean and the bath and body products were dove. Very nice The pillows were too soft my neck hurt from sleeping on them
• Keith (9/5): - Breakfast and pool I had to fix the toilet
• Renee (10/5): - Room was nice sized and clean. Mini fridge was a plus. Common areas of front entrance, lobby, dining area & pool were brightly lit and well maintained. Free breakfast each morning was very good. Nice selection of hot & cold offerings. Located near a pizza place, McDonald's, Tim Horton's & Bob Evans. Less than a 10 minute drive to downtown Jamestown.
• Rebecca (10/5): Perfection - I was very friendly for check-in. Even the housekeeping and people who set up the breakfast were incredibly friendly and helpful. Breakfast was fantastic. Lots of variety with hot and cold items. Fresh fruit throughout the day available plus coffee and tea and hot chocolate all day, long as well. Room was wonderful, clean, comfortable, lots of storage, loved the bathroom (especially the sink was higher than in most hotels, which made it easier to brush teeth without dripping all over). Beds were comfortable room had plenty of pillows, with refrigerator and in microwave. This allow us to eat our dinner in the room without having to go to a restaurant as we were quite tired from our travels.
• David (4/5): - Quality control in the guest room was very very low either during a renovation or original installation. Many things lacked attention to detail. Very poor lighting over desk area. Toilet was loose on the floor. Wooden door to Refrigerator doordragged on the floor. In the food service area the trash receptacle should’ve been placed by the exit. Not the very back part other facility. The carpet in the guestroom, quarters were very, very dirty, however, the lighting was very good. The food service for breakfast was very good. On the outside in the front of the building, there were many dead bushes. What I received my billing on my credit card statement a significant error has been made.
• ken (8/5): good - place none
• Eliot (6/5): - The light in the gym didn’t stay on and the air didn’t work. A nice staff member propped the door open to help - nice gesture but it didn’t work. Great room, shower not in good shape.
• David (10/5): - It was clean and easy access to the area to see anything we wanted. I lived in the area from 1982 to 1984, and it's the best option. Breakfast was good, and we had the pool to ourselves, considering it was a busy weekend. We'd go there again in a heartbeat.
• Tracy (6/5): - I made the reservation in plenty of time to not have been put in a handicap room. The bathroom was not very clean. The breakfast was better than most.
• Marcella (9/5): Will definitely be back and recommend to others! - Breakfast was great and the staff did an excellent job keeping up with the crowd. Very impressed with how clean the whole hotel was.
• Sharon (8/5): - Plenty of options for breakfast - eggs and egg whites, pork and turkey sausage, potatoes, pastries, bagels/toast, pancakes, juice, coffee, cereal. Staff kept the options full.
• Carrie (8/5): - Easy access, friendly staff, great breakfast
• Linda (10/5): - Was outside the city limits, but very easy access to what we wanted to do. Great dining options in the area. Great hiking trails nearby.
• Tim (10/5): The beds were very uncomfortable - Very clean Did not offer gluten free breakfast
• Jill (6/5): - When we got to the hotel there was no parking. I had to park illegally over night. Walls are VERY thin. Could hear the movie our neighbors were watching word for word. Also very noisy in the AM with breakfast starting at 530am. Plus the smell was overwhelming waking us up.
• Christine Bisnett (7/5): -
• Natalie (4/5): - We did not have hot water for the duration of our stay.
• Deborah (1/5): I was frustrated and disappointed. - Location The hotel had no hot water for our one night stay so I was forced to check out 3 days early. In addition there were stains on the carpet, the shower looked dirty and the window shade was torn. Front desk staff were very unpleasant.
• Kathie (10/5): Exceptional -
• Michael (10/5): - Clean and friendly staff. Close to major highway
• Mary (7/5): Okay. Purchased a bottled water for $3 - way overpriced. - Location, good breakfast Barely lukewarm water for morning showers
• Janice (8/5): - The staff was friendly and helpful. The breakfast was tasty. Two of the 4 days the shower only had cool water.
• Colette (9/5): Superb -
• Jeffery M (10/5): - Very easy to get in and out of.
• Kathie (10/5): Exceptional -
• Jacquelyn (9/5): Superb - The Hotel room and service was very clean and comfortable and the staff was very friendly... The water temperature in the room could be a little bit hotter.
• Verified traveler (4/5): Lucille Ball/National Comedy Center - I always try to find the best in everything but...This property needs some work. Bathroom faucet leaked, hair dryer was missing, batteries kept falling out of remote, shade needs replacement. How ever the staff was very friendly and helpful (tapping the batteries in the remote)!!
• Christian (1/5): Not the best - Location it’s perfect Rooms we’re dirty, and smell like weed really really strong there were people with kids way to late in the night and people smoking around the kids couldn’t sleep due to room smell had to leave to a different hotel
• Jake (8/5): Good clean hotel - Good clean, could use some updates but no complaints
• Garrett (7/5): The outside, first impression, needs improvement! - Location was great! First impressions. Pressure wash the front door area, dirty.
• Clarence (6/5): - The pool was not available to use. The door for housekeeping slammed often. The south door to the outside slammed also. The breakfast area was equipped with hot food and fruits.The manager of breakfast area was excellent keeping area clean and food filled.
• Janet (10/5): - Good value. Comfortable
• Brian (10/5): - Great
• miranda (10/5): - Quiet. Courteous staff.
• Roger (8/5): Very good -
• Scott (10/5): - Clean, friendly, and great breakfast!
• Michael (10/5): - It is obviously new. Just nice.
• Sandra (10/5): The stay was wonderful… cant wait to visit again in September - We had just sold our home and need a place to stay until our move south… this was just the best choice we could have made. The staff , the breakfast and the lovely room just made our stay wonderful Not one thing… our visit was perfect.
• Paula (10/5): - The staff was very friendly our room was very nice and the breakfast was very good.👍
• richard (10/5): - Great place to stay
• Eileen (8/5): - It was ok bummed we were not informed before booking that the pool was going to be closed.
• Ingrid (10/5): Friendly Service and a Comfortable Stay - This hotel is right off the interstate and very easy to get to. The rooms were very comfortable. Good beds and pillows, spacious, clean bath, and good lighting and charging ammenities. In room fridge and coffee maker. The best part of this hotel was the hospitality. There were drinks available upon arrival as well as cookie snacks. The woman in charge of breakfast was beyond kind and helpful. A full breakfast is available with decent variety. Very fair price point for what you get. Recommended! Nothing
• Munson (9/5): Superb -
• Gretchen (4/5): - The bathroom door didn’t latch and constantly opened itself when we’d attempt to close it. The AC unit was detached from the wall on one side and half the room (closer to the door) was extremely warm. There was food debris on the wall of the bathroom
• Sarah (4/5): Bloody walls! - Our room had blood splatter on the walls, headboard and lampshade. My husband a federal law enforcement officer immediately had our son exit the room. We were given another suite only to find mold in the shower toilet and bathroom floor. The beds were worn out and uncomfortable. The staff was friendly, unfortunately the person at checkout Lori was miserable. Don’t stay here it’s nasty!
• Maureen (10/5): - The staff was very friendly and accommodating
• Marc (10/5): - Everything was great.
• Elaine (8/5): Very good -
• David (8/5): - Nice location, clean property and quiet stay. No complaints.
• Donna (10/5): Exceptional -
• Linda (10/5): - People awesome! Breakfast awesome! Great stay.
• Seth (10/5): - Breakfast was great!
• Kenneth (7/5): Will stay again but will ask for a room further away from the elevator and laundry. - Location of property. The staff was friendly and helpful. Breakfast was okay at best. Tried a wrapped pre-assembled sausage, egg and maybe cheese sandwich on a English Muffin. It was soggy and unfit to eat. Pancake machine did not seem to be operational. Deadbolt lock did not work. strong chemical smell in hallway. Wall are too thin. Could hear washers and dryers from our room along with elevator traffic.
• James (6/5): - The lights in the front of the room such as over the desk area were minimal or absent. This made the room dark. The TV controller did not have a useful way to get to the menu of channels for subsequent selection. There was no hot oatmeal available for breakfast.
• Kelli (8/5): Very good -
• Vina (8/5): Very good -
• Randall (9/5): Superb -
• Jose (6/5): - Ok
• Jenediah (10/5): - This was a great hotel! Thank you for being so friendly and engaging!
• Holly (10/5): Exceptional - Everything, and being able to keep the same room when I extended my stay. Just a little too much chlorine in the pool.
• Chad (10/5): - Clean room
• Deb (7/5): It was just ok - Shower drain had mildew marks. Shade was broken and only the lighter shade went down...let too much light in for sleeping. .walls very thin...heard man next door talking and talking.
• Stephanie (10/5): Exceptional -
• Stephanie (10/5): Exceptional -

Photos