Holiday Inn Express & Suites New Cumberland by IHG

Location: 190 Beacon Hill Blvd., New Cumberland, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Heated pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Television in common areas
• Express check-in
• Snack bar/deli
• Access to nearby indoor pool
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Swimming nearby

Rooms Available

• Standard Queen Room with Two Queen Beds and Mobility Accessible Tub

  The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• King Suite Mobility Accessible with Tub - Non-Smoking

  This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Hearing accessible

• Standard Room with Two Queen Beds

  The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Standard Queen Room with Two Queen Beds - Communications Accessible

  The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Hearing accessible

• King Suite

  This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• King Room with Hearing Accessible Roll In Shower - Non-Smoking

  The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Hearing accessible

• King Suite with Tub - Communications Access

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

• One-Bedroom Suite

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• Standard Room

  The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room offers heating and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Standard King Room

  The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• King Room - Hearing Accessible

  The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Hearing accessible

Guest Reviews

• Vail (9/5): I would stay here again. - The bed, pillows and towels were soft and inviting. The eggs were cold for breakfast.
• Crystal (10/5): A little erotic at check in - Very clean easy to get too very nice Person checking us in was very rude. I noted 4 months prior to our arrival we would be coming in for a wedding needed to check in about 1ish because of wedding starting at 3:30 pm and they approved it but check in lady was rude didn’t believe me and argued with me I had email stating approved and even on check in paperwork I had to sign stated CUSTOMER WILL BE ARRIVING FOR AN EARLY CHECK IN BUT SHE STILL THREW EVERYTHING AROUND PISSED OFF
• Joseph (9/5): Very good quality breakfast good quality service, comfortable and very enjoyable! - Very clean, good service.
• Maureen (10/5): Very nice and professional staff; hotel very clean - Clean and convenient N/A
• Howley (8/5): - Clean, friendly staff ability to bring dog Tiny ants on desk & dresser
• Dorothy (10/5): The kids loved the stay - I loved the indoor pool as that is main reason we booked there. Our kids love to swim and they had indoor pool.the breakfast was very good with a lot of variety. We kept having an issue with electronic key card.
• Emmanuel (9/5): I would stay at this property again. - Breakfast wasn't bad. Certainly much better than some of the other hotels in the immediate vicinity. The hotel is on a new road so our GPS had some difficulty in getting us to the right place and signage for the property wasn't obvious.
• Robert (8/5): -
• Kathleen (7/5): It met our needs for one nights stay - Breakfast was adequate It looks like the hotel has been partially renovated. A few minor things; the bathroom had a missing light fixture over the lightbulb on one of the fixtures.
• Yocum (6/5): Our stay - Very clean and comfortable The kids jumping above us and the smell of sewer right outside
• Damaris (9/5): - Muy bueno. Mucha variedad
• Jennette (9/5): -
• Robert (8/5): Staff was pleasant and helpful - Comfortable bed
• Charles (8/5): Good location and nice hotel - Location and price Parking lot was very icy
• Susan (10/5): - It was a pleasure to stay there. The room was very clean, the staff is very nice and helpful.
• T9798WRmarianam (2/5): Not a good experience - Had a very bad experience. The room was not clean. Bathroom sink and vanity were old and chipped. Pool was not clean. Front desk was not friendly, nor knowledgeable about the area. I would rare ZERO if I could.
• Vernon (6/5): - My first time staying at a Holiday Inn Express. I thought for the extra cost compared to the places I usually stay that the facilities and service would be better. Not impressed.
• lisamZ3845TH (10/5): Great turnpike stop. - Great place. Attractive lobby, large windows was breakfast place, with all the choices you could want. Quiet, comfy room with larger then normal hotel fridge and indoor pool with lift(didn't use). Eat at Dockside Willies while here.
• Elizabeth (10/5): - Clean and comfortable. Good location
• Ann (8/5): - The staff was very attentive. Breakfast was good with several options. The kids we traveled with enjoying the indoor pool. The rooms were nice but had a very strong musty smell. We got some deodorizers that helped but did not completely rid the smell.
• LUKE (6/5): - It wasn’t bad for what it is. Simple place to stay. our Dead bolt wouldn’t work, which def was a problem , amongst some other minor issues ..
• Mary and Wilbert (8/5): We'll Be Back - Holiday Inn Express is not easy to find but worth the effort.
• Michael (9/5): -
• Steven (6/5): - Checking, prophecies, great speedy efficient and very professional. The moon is a little desired.
• Sindor (8/5): -
• Janiece (2/5): Our stay was uncomfortable as we had roaches in our room with 2 young children who crawl. - I did not like the stay. We found a roach in our room. When we told the staff they told us a manager will be in contact the next day and that was not the case. They did nothing to accommodate us or reduce the fee for our stay for having roaches in our room. I also am still waiting for my $20 holding fee to get released back to me after all of this time and would like it back ASAP.
• Paul (2/5): - Quiet time is 10pm even on a Saturday we had to go to bed early because the hotel said there was noise complaints and they stated no noise after 10pm if I knew that before hand I would never have booked that hotel
• Jeanrok (8/5): Pretty nice hotel - Pretty nice But some of them are not clean
• Jill (8/5): Pleasant would stay here again - Rooms were clean and bed was comfortable. Having breakfast was a money saver for us before going to the theme park. Our key card wouldn’t work a few times. One time both cards didn’t work we had to go downstairs two times because after they fixed it, it still wasn’t working until the second time downstairs.
• Stephanie (4/5): - False advertising of room type. Hair in tub. Carpet was filthy. Staff was nice and tried to accommodate. Not in a super terrible locatjon
• Ryan (6/5): Good but annoying - The rooms were nice. Everything but the pullout mattress were clean. Also in our 2 night stay we had to get our room key reactivated 3 times
• Patricia (10/5): - Great hotel for the money. The continental breakfast was delicious!
• Gonzales Lazo (9/5): Muy buena - Si Todo bien
• Kasandra (7/5): - breakfast was decent, the rooms were nice with extra space. The pool needs an upgrade. If you are a light sleeper, request the top floor because you can hear everything!
• Michelle (8/5): - Room was
• Jennifer (8/5): - We had a very good experience here. The beds were extremely comforting. The ice machines were out of order.
• 395krupad (10/5): Great hotel stay - Recently stayed at this Holiday inn New Cumberland for a short stay in Harrisburg to meet our family. We had two rooms booked for two nights. We requested rooms near to each other. The staff was welcoming and friendly accommodate our requests at short notice. Easy checkin. They offer free breakfast which is complementary not all IHG locations offer. The rooms were clean and fresh. Beds were warm and cozy. Overall great stay and would come again when we are in Harrisburg area.
• Sergio (6/5): - There was an issue of payment between Expedia and the hotel. I checked in late and needed to get up early. Reception staff called me at 11 PM so i would call expedia and solve the issue between them. Shower mixer and shower head were loose, shower pan was extremely slippery. Hotel is recently built or updated so looks great and has a good breakfast (by highway hotel standards).
• melissa (8/5): 3 night stay - The breakfast was amazing and so was the 24 hour coffee area!! The pool was clean and towels were provided to dry off with. The room we were given when we checked in was damp and had a smell to it. I think they need air conditioning/ ventilation in the hallway areas. We tried to sleep but the bedding was just too damp. I went to the desk after about an hour and the clerk was very accommodating and apologized for our inconvenience . They gave us a different room and this one was much better. We stayed for 3 nights and will be staying again in the future. Very friendly staff and reasonably priced
• Curtis (10/5): - Nice room and staff
• Frank (10/5): - I loved the property . One of the better holiday in. Express that I've been to
• JACQUELINE (10/5): - check in was quick and breakfast was good
• Kimberly (8/5): - The property was very clean.
• Jim (2/5): I have a serious safety a question - I was taking a shower after exercising. Fire Alarm went off. Fire trucks, (x4) then all clear. After I was sitting in my room and staff entered unannounced. Claimed my shower had set off the fire alarm. I quizzed the staff and ask point blank question, 'Do you smell smoke?' Staff, 'no.' 'Then it is not a smoke detector.' Staff, 'It is a steam/smoke detector.' 'Tell me how that works...?' Not sure if the safety protocols of this facility are up to snuff. The staff's attempted gaslighting needs work.
• Tiffanie (2/5): - Disappointment at it’s best. It is 18 miles from Hershey park, not 8 miles as advertised. Terrible experience. Subpar property that was renovated to present the best optics in marketing photos. Staff were neither hospitable nor solution oriented. Expedia does not want specifics or they won’t post the review. Save your money. Bargain or not, this property is not worth it. Property smells as if it’s being cleaned to mask old lingering odors. 2 luggage carts for the entire hotel and a lack of maintenance staff. You fill in the blanks. My family will not be returning to this location or any other Holiday Inn.
• DAYANIDHI (10/5): - very good experience
• Katie (8/5): Good stay - The room and the property are great. Comfortable, nicely kept. Nice staff. The breakfast was incredibly disappointing which is one of the things they pride themselves on so I’m surprised. Pancake machine was broken, a couple slices of toast and an English muffin. They have veggie omelets which my kids won’t eat. And some yogurt and cereal. That’s it.
• Sarah (10/5): - Very clean. Great breakfast. I'd stay again if in the area
• Sayema (2/5): - So terrible
• Duffy (5/5): Passable - Nice staff I was very disappointed with the parking situation at the hotel. After returning late from a concert, we found that all the parking spots were full. When we asked the front desk where we should park, we were told we could leave our vehicle near the hotel-owned truck, which was occupying four individual parking spaces. However, the next morning after checking out, we found a surprisingly rude note on our car stating that we should not have parked near the truck and that the hotel would not be responsible for any damage if our car was hit while the truck was being moved. This was especially frustrating and confusing, given that we were explicitly told by hotel staff that it was okay to park there. My suggestion: if the hotel is fully booked, perhaps it would be more considerate to have the hotel truck take up fewer spaces to leave room for paying guests. The conflicting information and tone of the note were unnecessary and unprofessional.
• Amin (9/5): Superb -
• Melissa (8/5): Very good -
• Dawn (8/5): Very good - It was quiet and very clean. The staff were all very friendly. Will be staying there again. Water pressure was a little low, but doable. The pool was way too cold.
• Kelly (6/5): Decent room - Liked the king bed. Kids enjoyed the breakfast. It was clean and staff was nice. The coffee was awful. It smelled like a weird cleaning solution.
• Erin (8/5): - This property was clean.
• Ellene (10/5): - Everything was fine
• Shaunyce (6/5): Pleasant -
• Tammy (10/5): - This was an absolutely WONDERFUL place!! The rooms were nice and clean, it had so so much space in the rooms!! The bathroom was large and had so much space! The breakfast was good! Truly a wonderful place and we would 100% stay here again! Thank you for everything!!
• Randall (10/5): - Good
• Dana (10/5): - Lady at front desk was excellent!
• Claudette (8/5): - The. Quiet
• Parks (10/5): Exceptional - Everything We were completely satisfied
• Walter (9/5): Excellent… quiet, clean, and convenient - Close to DLA Distribution Clean and well kept
• Reuben (10/5): - Na
• Cristina (6/5): - The decor in the lobby was bizarre. The furniture in the room was dinged up, there was a dirty wet spot on the carpet in ourcroom. The hotel is conveniently located and the area was relatively quiet ( hotel set back not clise to highways).
• Kimberly (8/5): - The hotel was very comfortable. The room was clean
• Christine (1/5): Bad - the staff was nice and great the pool didn’t work for the second time we have been there the pool was 34 degrees and that was the reasonI I took my grandkids there the Ice machine on two floors we not working and there is a smell as soon as You walk in we left early and will never stay there again
• Laurie (10/5): Holiday Inn express - Great staff, awesome bed, very clean. I highly recommend
• John (1/5): Never will I go or recommend anyone to go - Was very disappointed my room was not clean hair in bathroom and towels as well as stains on bed then was sent to a different room where stink bugs were every where hair as well as spills that weren’t clean supervisor refused to speak to me I was told take my complaint up with booking.com
• Carl (6/5): - Clean facilities. However the pool heater is not working and a couple of the ice machines are down.
• Margaret (8/5): Lovely super clean suite and fabulous breakfast - Room was spotless and actually very pretty. Breakfast was fabulous. The kids loved the pancake machine. Push a button and two fall onto ur plate. Nice coffee bar was available at all times. Pool heater was broke so we couldnt swim but our spacious king suite was nice to spread out with board games and coloring books.
• Nedoshytko (1/5): Visit with family and use the pool - Pool was ice cold, coffee at breakfast was cold, bathroom door in the room wouldn’t lock, bath tub plug was broken so couldn’t fill the tub to give kids baths, lighting was dim, ac wouldn’t work
• Carol (10/5): Exceptional -
• Warren (1/5): Bad -
• Michelle (10/5): - We will definitely be staying at this hotel again on our next trip to PA (Harrisburg Area)
• jillian (10/5): - Quick overnight stay but this hotel was clean and the staff was kind.
• Tim (8/5): Very good -
• Morgan (3/5): I won’t opt to stay with Holiday Inn again. - When arriving my total was 126 and change. My card statement says it’s 20$ more than agreed upon. The final total came out to 146 and change. Walking into our room there was a big sticky wet spot in the carpet that we kept stepping on. The room was gross. There was also mold/mildew in the bathroom which was an unsettling feeling.
• Sharon (8/5): Very comfortable, good selection at breakfast, shampoo and body wash supplied was a plus. - Good variety. Everything was good Minor updates
• Maureen (10/5): - This location was way beyond my expectations. The second you entered, you could see how clean it was, and it was brightly lit. Very inviting seating area. Coffee was ready. Staff was amazing. My room was immaculate very friendly and inviting place to stay.
• Charles (10/5): - The hotel was very clean and the staff was very accommodating and very friendly. The only thing that was disappointing was the breakfast, my husband and daughter went around 8:30 and said there was a ton of Stuff, I went around 9:15 and there wasn’t much and they had nothing else to fill it. The girl working was very nice though.
• susanvO2065UK (6/5): Just average or a bit below... barely. - The breakfast is pitiful. Food runs out and is not replenished (unless requested) there was an hour left. 2 days in a row now. When I went to the kitchen to ask, the girl was on her phone and seemed very put out that I disturbed her. The pancake machine was out of batter. The gal didn't bother to replenish it...only today, my fourth day, here when somebody questioned why it was still broken she put new batter in . 9 other guests came into the breakfast room (on my second day here) walking around looking for the better food..it was finally replenished. I have photos to backup my claims. Also, when checking in, I was one hour early, there were no cars in the parking lot and the girl told me there were no rooms ready. Seems like housekeeping is running the show here....not good. I'm a regular guest that Holiday Inn Express properties. I will never come back to this one. And as long as I'm on a rant, getting extra towels was an ordeal.
• Pam (10/5): Exceptional -
• Julia (10/5): - Hotel employees were very welcoming and kind. The room was clean and comfortable. They could use more space and lighting for one to put on make-up and style hair.
• Jason (8/5): - Nice place
• Danielle (10/5): Exceptional -
• Denise (8/5): - The general condition of the hallways in this property aren't great, but the room was nice and very clean. Comfortable bed. The staff was cordial and helpful.
• Pam (10/5): Exceptional -
• Judith (10/5): - vand very cozy the beds and pillows were the right size clean.and cozy the bed not too soft just right had a wonderful stay would tell peole to stay there and they will not be sorry everything good we loved the breakfast bar plenty to fill a hungry belly plenty to drink and plenty to eat !!!!
• Syed (10/5): - Really good breakfast. Rooms were clean and staff was very courteous. Will give 10 stars . very good for the price.
• Danny (10/5): - Clean and comfortable.
• Amber (10/5): Exceptional -
• Anonymous (6/5): Pleasant - Hot water..towels were fresh There was a weird smell behind the bed..shower had hair all over it. I have very short gray hair. The long strands hair were black. Candy bars ate way to expensive!
• Rose (9/5): Need to be more thoughtful about safety in parking lot. - Breakfast was excellent. Parking lot terrible. I am handicapped and there was too much ice. Parking lot. No portals for charging only plugs. Very insulting to be asked for $20 for damage??
• William (10/5): - Everything first class. Helpful and friendly staff. Great breakfast- bacon, sausages, scrambled eggs, egg-white omelets, pancakes, cereal, assorted pastries, and GREAT Cinnamon buns!
• Kenneth (10/5): Nice stay - Very nice and quiet hotel. Room very comfortable and clean. Close and easy to get to from 83 but no road noise.
• usmanc794 (10/5): Breakfast was excellent - Clean rooms..good service...Free breakfast...top notch breakfast... Overall excellent experience. I would recommend this hotel if you are in the area. Clean rooms..good service...Free breakfast...top notch breakfast... Overall excellent experience. I would recommend this hotel if you are in the area.
• Graham (10/5): Exceptional -
• David (8/5): - Infestation of ants around the coffee/tea station.
• Peiffer (10/5): Exceptional - Awesome breakfast! Very clean and q to iet

Photos