Best Western Plus Crown Colony Inn & Suites
Location: 3211 South First Street, Lufkin, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location:
Located in Lufkin, Texas, Best Western Plus Crown Colony Inn & Suites offers easy access to Pitser Garrison Convention Center, just 6.4 km away.
Modern Amenities:
Enjoy a comfortable stay in air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. The hotel also features an outdoor pool, fitness centre, and a 24-hour front desk for your convenience.
On-Site Facilities:
Indulge in some leisure time with mini-golf or take care of business at the hotel's business centre. Craving a snack? Visit the vending machines offering a variety of treats.
Experience a blend of comfort and convenience at Best Western Plus Crown Colony Inn & Suites. Book now for a memorable stay!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Outdoor furniture
- Fence around pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Golfing on site
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Exercise/lap pool
- Secured parking
- Golf cart
- Swimming nearby
- Electric bicycle charging station
Rooms Available
-
Suite, 1 King Bed, Non Smoking, Jetted Tub
1 King Bed
400 sq feet
Layout - Separate sitting area
Relax - Indoor private hot tub
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, bathtub or shower, and jetted bathtub or rainfall showerhead
Practical - Free local calls, double sofa bed, and free weekday newspaper; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Ceiling fan
- Separate sitting area
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Desk chair
-
Standard Room, 1 King Bed, Accessible, Bathtub
1 King Bed
305 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Desk chair
-
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)
2 King Beds
544 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, double sofa bed, and free weekday newspaper; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Separate sitting area
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Desk chair
-
Suite, 2 Queen Beds, Non Smoking, Microwave
2 Queen Beds
400 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Iron/ironing board, free weekday newspaper, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Separate sitting area
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Desk chair
-
Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)
1 King Bed
400 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, double sofa bed, and free weekday newspaper; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Separate sitting area
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Accessible bathtub
- Desk chair
-
Standard Room, 1 King Bed, Non Smoking, Microwave
1 King Bed
305 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LED TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- High-speed internet access
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Braille signage
- Closed captioned TV
- Desk chair
-
Queen Room with Two Queen Beds - Non-Smoking
The quadruple room offers a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Queen Suite with Queen Beds - Non-Smoking
The suite features a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Room - Disability Access
The double room provides a tea and coffee maker. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Room - Non-Smoking
The double room provides a tea and coffee maker. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Room with Roll-In Shower - Mobility Access
The double room offers a tea and coffee maker. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Suite
The suite provides a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Suite - Disability Access/Non-Smoking
The suite provides a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Suite
The suite offers a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Superior King Suite
The suite features a tea and coffee maker. The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Queen Room with Two Queen Beds - Disability Access/Bath Tub
The quadruple room features a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Guest Reviews
- Diana (10/5): I highly recommend - Cleanliness and friendly staff
- Isabel (10/5): Comfortable, easy access, summed up what the property was listed online. - Great breakfast
- Chastity (10/5): -
- Demse (9/5): -
- Arlette (10/5): - Everything is easy to access the freeway and stores and restaurants ❤️
- Delvin (10/5): Comfortable and quiet. - Nice property and great value.
- Herman (10/5): Great! - The staff was very friendly. All of them! Guests not picking up after their dogs.
- Josh (9/5): - Great breakfast, staff was very friendly Things were falling apart in room, screws out of plate in bathtub for water handles, towel rack fell off wall, found roaches in room.
- Charles (8/5): -
- Ehrhardt (10/5): -
- Ehrhardt (10/5): -
- Treazuria (10/5): -
- Alfredo (10/5): -
- Donna (8/5): -
- Doris (5/5): - Allows pets The room had an odor and the cleaning team attempted to get in the room while we was dressing.
- Daniel (9/5): -
- Ulrica (10/5): Overall it was a good overnight stay. - I brought my 6 year old granddaughter and she enjoyed the lobby and the breakfast. She wanted to try the pool but it was closed. She enjoyed watching it through the door NA
- Candy (7/5): It was clean and was economical. Breakfast was good. - Ease at check/checkout Room smelled like smoke
- Jeannie (9/5): Great hotel would stay again. - I liked all the amenities ( coffee station, and the makeup mirror in the bathrooms). Carpet in the bedroom.
- Daniela (10/5): Very comfortable and very organized. - Organization
- Perry (10/5): - Good price for excellent accomadations All good
- Wendy (2/5): Not returning - Entry way Uncomfortable pillows and loud not able to rest
- Maureen (7/5): Comfortable. - Location and the staff are always friendly. Needs an upgrade. Rooms and facility could use some improvements.
- Annie (10/5): The stay was great for the purpose needed. - The breakfast was good . N/A
- Asia (10/5): Short stay, amazing experience - I liked how quiet the hotel was and the breakfast was great! I had no real dislikes, everything was great from staff to cleanliness of the hotel room.
- Rochester (10/5): -
- Blaker84 (6/5): Ok - Quiet Beds
- Meredith (9/5): -
- Carolyn (10/5): - I really like they have two complementary water bottles in the room. The beds were comfortable. The rooms were good size.
- Mary Lisa (7/5): Older property with basic accommodations and decent breakfast included. - The included breakfast was decent. Nothing fancy, but enough variety to satisfy everyone in our party. My husband especially liked the coffee/hot chocolate machine in the lobby that was available. He used it multiple times. I've stayed here a number of times when I come to visit family. The property is beginning to show its age and could definitely use some upgrades.
- Guest (10/5): Was very impressed with staff and whole look of hotel. - The staff was very helpful and friendly. I was impressed with the ceiling fan in the room. Loved the big lounge chair. And appreciated the complimentary water bottles-how nice! The breakfast was not hot and honestly did not spot the microwave until after the fact. Could use a few more varieties of juice (cranberry).
- Bethanie Ferguson (10/5): -
- Latonia (10/5): -
- Karen (9/5): Clean and Comfortable - Clean and safe
- Travis (10/5): -
- Halie (10/5): -
- Dena (10/5): - Nice room, clean and comfortable.
- Robert (8/5): - The hotel was good but there was no tea provided which was a big problem for us. None at breakfast and none in the room.
- thai (10/5): - Very nice
- Keiona (10/5): -
- Kaleah (6/5): Cleanliness - The hotel was nice. The staff was clueless, and weren’t very eager to help. My room refrigerator was left dirty from the last guests.
- Verified traveler (10/5): - Everything was great!
- Lakaysha (10/5): Comfy - Clean Small pool area
- Lakaysha (2/5): Miserable & frustrating. - Location, room size Dogs allowed in common area for breakfast. Lady feeding her dog with fork, constant dog barking, dog feces on side walk, & barking dog all night across the hall. Do not recommend!!! Pool was disgusting!!! Kids disappointed.
- Tameshia (10/5): - I liked everything about it … I will definitely stay again.
- Kayla (8/5): - The hotel was in a good location, clean and friendly. I would definitely recommend it especially as a woman traveling alone.
- Christine (10/5): - The hotel was very clean and the staff was so friendly, the room was great and the beds were very comfy Didn't really care for the coffee in the coffee machine
- Torris (9/5): -
- Jeff (9/5): -
- James (10/5): Thumbs Up! - Clean and comfortable room. Breakfast was wonderful!
- George (10/5): - Nice quiet clean and safe.
- marysal (6/5): -
- Keiona (9/5): -
- Latha (6/5): - Very friendly and helpful staff. Must entire property needs a full makeover and updating. Really musty carpets. I had to change my room twice. Coffee machine to make lattees is a plus. Breakfast was nice with lots of options. Unfortunately I would not stay here again.
- Barlow (10/5): - Everything was great..We will be coming back soon...
- Don (8/5): -
- Verified traveler (8/5): Unfriendly staff - Was accused of dialing 911 and not apologized too after staff realized it wasn’t our room. Found 2 roaches and was told they didn’t believe that, and the main room ac didn’t work well.
- Teena (10/5): -
- Shara Clark (7/5): -
- Gary (10/5): Exceptional -
- Bryan (1/5): 1st day was great. Then the 2nd day the a/c went out and I couldn’t sleep so I went talk to staff and I tried explai - Nice remodeled hotel. Staff
- Dalton (10/5): Exceptional -
- Erika (10/5): - The food was great, the hotel is very clean, the staff was nice, and the whole experience was great.
- Sigifredo (10/5): Exceptional -
- Verdin (10/5): Exceptional -
- Miguel (10/5): - we always stay at this hotel and they treat us very nice
- Alisa (10/5): Exceptional -
- Lisa (8/5): Not sure I would stay again - It's a much older property and the A/C unit was very noisy making it difficult to sleep. Staff were very nice. Towels were very rough.
- Amanda (10/5): Hidden Gem - Front desk, young man was friendly and upbeat.
- Tonya (10/5): Exceptional - From beginning to end everyone was kind and helpful.. The breakfast was delicious and had a lot of choices
- Taylor (9/5): Descent. - Available Young people loud at 12a and on
- Carla (6/5): Pleasant - The room was large. I had a 1 bedroom The rooms are gloomy,dated, and the building is old! The breakfast area is small!
- Chris (10/5): - Clean rooms, nice staff, great stay.
- Verified traveler (2/5): Disappointing Experience from Start to Finish - My stay was full of issues from the moment I checked in. I had booked and paid for a 1 King Suite, but was given a standard 2 Queen room instead. When I tried calling the front desk to address the issue, the in-room phone didn’t even work—so I had to go down in person. When I showed the staff my receipt clearly stating I booked a suite, I was told they were fully booked and couldn’t accommodate the room I paid for. No upgrade, no refund, not even a real apology—just a “sorry.” At that point, I was stuck for the night and decided to just get through it. The room itself was disappointing: the bed was uncomfortable, the mini fridge was dirty, and the overall cleanliness was lacking. On top of that, the walls were paper-thin—I could hear every door, conversation, and car passing by. Even the elevators were unbearably hot. Needless to say, I won’t be returning.
- JohnB15370 (10/5): Awesome hotel - It was great I stay here every other week at least sometimes more. and I yet to have an issue. Also the staff is always so helpful and friendly.
- Fernando (6/5): - The facilities look old and a bit dirty, the price was high for what it offer. The place is very convenient, close to the town, easy access
- Sherrie (4/5): - The bed was hard and the pillows bad. One of the outlets in our room was burnt. The pool was cloudy. The tv did not work having kids that was not cool since we had been traveling 11 hours. The front desk did her best. The manager got mad at her for bothering him while she was trying to fix the tv.
- John (10/5): - It was nice
- Ebony (10/5): - From the cleanliness to the breakfast…. THEY DOING IT! We will book again.
- Barry (10/5): - Clean, quiet and comfortable!! A great place to stay!
- David (4/5): - Swimming Pool
- Yadira (10/5): - Enjoyed our time there
- Monica (10/5): - A time was had and it was time to rest BW was the place.
- James (10/5): Exceptional - I could feel the springs in the mattress
- William (8/5): - Hotel was nicely appointed and very clean. Grounds and pool were nice. Everything was great except my AC control was stuck and it was very warm during my stay. In the middle of the night I forced the temp control by holding it down for a long time. Temp then improved.
- Ladarius (9/5): Superb -
- Kathleen (10/5): Exceptional -
- Robyn (10/5): - The hotel was clean and comfortable. I enjoyed my stay.
- James (8/5): - Nothing unique. Expensive for a Best Western in a small town.
- James (9/5): Very nice place to stay. - The room was a very nice size and was very comfortable. It was clean and neat and a pleasure to stay in.
- Heather (10/5): - It was a beautiful place with an amazing staff
- Yvette (10/5): Exceptional - The staff was wonderful
- Ashley (10/5): Exceptional -
- Daniel (9/5): Superb -
- Tara (8/5): Perfect for our needs- this is our Lufkin choice! - Excellent space for dogs! Our room was near the end of the hall, so getting outside with the dogs was easy It’s sort of silly- but there was magnificent makeup mirror in the bathroom that didn’t work
- Chelsea (8/5): - Quiet hotel with a delicious breakfast. My family full of picky eaters found plenty of options. Loved the ceiling fan in the room as well.
- Mary (10/5): - parking is dark
- Orr (9/5): Superb -
- wood***stock (8/5): - Great place and location for the town. I’ll stay there again.
- Nimit (4/5): - AC not working for full 1 day and night, had power outage, staff not courteous, made me wait for reactivation of key card for 30 mins!
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