Insula Alba Resort & Spa

Location: Analipsi, Hersonissos, Crete Island, 70014, Hersonissos, GR

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Free breakfast
• Full-service spa
• Fitness facilities
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Elevator
• Fitness facilities
• Free airport transportation
• Free breakfast
• Full-service spa
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Free buffet breakfast
• Change of towels (on request)

Rooms Available

• Classic Room, Pool Access (Swim up sharing pool)

  1 King Bed OR 1 King Bed and 1 Double Sofa Bed

  322-sq-foot soundproofed room with a balcony/patio

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

• Suite, Pool Access, Sea View

  1 Double Bed

  484-sq-foot soundproofed room, balcony/patio with pool views

  
  

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, free minibar items, espresso maker, and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Espresso maker
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

• Suite, Private Pool, Sea View

  1 Double Bed

  484-sq-foot soundproofed room, balcony/patio with pool views

  
  

  Relax - Private pool

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, free minibar items, espresso maker, and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Espresso maker
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

• Junior Suite

  1 Queen Bed and 1 Double Sofa Bed OR 1 Queen Bed

  431-sq-foot soundproofed room with a balcony/patio

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

• Classic Room

  1 King Bed OR 1 King Bed and 1 Double Sofa Bed

  323-sq-foot soundproofed room with a balcony/patio

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

• Classic Room, Private Pool

  1 King Bed OR 1 King Bed and 1 Double Sofa Bed

  323-sq-foot soundproofed room with a balcony/patio

  
  

  Relax - Private pool

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, phone, and iron/ironing board (on request)

  Comfort - Fresh towels (on request), air conditioning, and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided
  • Change of towels (on request)

Guest Reviews

• Sandeep Kaur (10/5): - Absolutely fabulous. We travelled as a family and it was our 1st time in Crete and an adults only Hotel, our whole experience was outstanding from the moment we arrived at the hotel till the day of leaving. The staff went above and beyond to help us with our stay. Everything was great and the hotel staff were very friendly. I would definitely recommend the hotel and will go back again.
• Sergio (10/5): - Great place to relax, good food, excelent service
• gurvir kaur (10/5): Amazing holiday ever - Amazing hotel very clean and very friendly staff hygiene level excellent. Beautiful view of the sea from every side of the hotel. Nice bar with variety of drinks to enjoy the sunshine beside the pool and have a lovely view of the sea front. highly recommended
• Karen (10/5): Well worth a visit - This is an awesome resort in Crete From the minute we arrived we was greeted with a lovely smile from Eva on reception The hotel is extremely clean and the staff are all very helpful and friendly but
• Verified traveler (10/5): - Great hotel. The staff was great and very nice. Super recommended.
• Noam (8/5): Insula Alba is mostly just really pretty. - My first experience from the Insula Alba was the reception. As I entered with my suitcases, the older of the receptionists rushed to me, panicky looking, and with voice raised let me know that I must leave my luggage outside. After asking for my and the wife's passports, she again, worried looking, told me I can't enter dinner 'like this'. I was wearing flip flops and a sleeveless shirt (like some summer tourist in Crete, go figure). It's okay to convey this information, but the way she approached me from the first moment was anything but welcoming. It was more like my presence was soiling her lobby. Other than that, service was good. The room is basic for the price, but spacious. There were very okward chairs in the living room, not comfy at all. Bed was decent. Bathroom and shower as well. Dinner had a very wide variety, but the overall quality and taste was below your average taverna on the street (admittedly a high standard to begin with in Greece). Bright spots were plenty of fresh vegetables, and excellent desserts. We didn't have a chance to try breakfast. The hotel is beautiful, especially the pool area. Overall this hotel is more than decent, but for the price I paid, I feel there were better in Crete.
• Verified traveler (10/5): - The hotel is excellent. My only complaint is that they charge for water in dinner and do not offer drinks or even tap water as part of the dinner.
• Chen (10/5): - Very enjoy, thanks a lot!
• Verified traveler (10/5): - All the staff is very kind and warm , I like everything
• Elena (8/5): - The place is very very nice. Appropriate for a rest
• Tomer (10/5): Little peace of heaven - Gr8 romantic and quit place. For couples. For poeple who eant to cut the routine and the intense life. Gre8 crew. Gr8 food. Gr8 design
• Eviatar (10/5): Paradise - -amazing hotel and staff. -good food and facilities but there is nothing to do outside the hotel except Hersonissos city center
• yafa (10/5): Amazing hotel! - All was really amazing! The service, the staff so kind and the food. The only thing is that our room with the exit to sharing pool has always shadow on our area of the pool and was not available rooms to switch.
• Omri (10/5): A perfect amazing hotel - That was amazing vacation. The hotel was perfect, the best hotel I've ever been.
• Shmuel (10/5): Very nice place - The service is amazing, the team very kind. very quit and peaceful
• Sriram (10/5): - This was the best all inclusive resort we’ve used. The staff and property were superb. We would definitely stay here again and recommend them to all our friends and family. Eva went above and beyond to make our excursion and experience at the resort memorable.
• Peter (10/5): Great service and attention to detail. - Fantastic hotel. Would recommend to all couples looking for a relaxing time.
• Verified traveler (8/5): - The hotel is nice, but you can see little wear and tear in the rooms. Also the food here is average tasting
• michal (10/5): - מלון רמה אחת מעל כולם!!! מלון מהמם! בריכה נקייה וגדולה משקיפה על הים, חדרים נקיים ונוחים, צוות המלון נתן שירות מעל למצופה כל בוקר החליפו מצעים, מגבות ניקו את החדר כמו חדש! בגלל שאנחנו שומרי כשרות הכינו לנו דג כשר כל ארוחת ערב ואפילו ביום האחרון תפוא בנייר כסף.. בקיצור מלון מושלם! מיקום מעולה מומלץ מאוד!!!
• Vadim (10/5): - just chose it , youll not regret
• Verified traveler (6/5): Nice hotel everything is extra- even water - Even water during dinner cost money. Not enough shade around the pool.
• Daniel (10/5): Fantastic! - Beyond expectations! Friendly staff, very clean, fantastic pool. Highly recommended, will come back for sure in the future.
• EINAV (10/5): Perfect ! - It was wonderful! The food, the service, the pool - everything.
• Eilon (10/5): מלון מדהים למחיר שלו, מומלץ בחום! - מלון מדהים לזוגות!! צוות מדהים ומפנק, חדר מטורף, בריכה מדהימה, ארוחת בוקר מצוינת. ממליץ לקחת את החדר עם גישה לבריכה. החיסרון היחיד הוא האוכל בארוחת ערב שהיה סביר+
• Ori (10/5): - Great!
• Moran (10/5): - Great hotel and great staff :)
• Verified traveler (10/5): - perfect except one thing the private pool was extremely cold
• Verified traveler (6/5): - resort was absolutely beautiful, absolutely can't fault the condition of the resort. Staff overall were absolutely lovely, my less than excellent review of the staff comes from my interactions with management. My partner came to management with a problem and they were hostile and unwilling to help us resolve the issue. Because of this I felt uncomfortable around some of the staff who saw this interaction and felt like I wasn't being heard by those who could help me. When checking out we requested a taxi to the airport for 8:30, the taxi didn't show up until 9:10 causing great distress but the hotel offered no compensation for this. I understand the hotel can't control the taxi driver but they provided the service of booking it. We ended up arriving at the airport much later than I would have liked. Again general staff and everyone who worked in the resort other than management were lovely and the resort is beautiful.
• Sapir (10/5): AMAZING!!!!!! - תודעת שירות ברמה גבוה! ארוחות עשירות ומגוונות, קינוחים ברמה יוצאת דופן! חדרים גדולים ובמיוחד חדר עם גישה לבריכה. I want recommend about Reena in the reciption she was amazing, help for us all !!!!
• NOAM (10/5): relaxing holiday - great pool , Nice bar , Super nice staff , big dinner and breakfast. perfect for a relaxing holiday
• Yuval (10/5): The best hotel I've ever been! - The best hotel I've ever been! Great service, great view, great vibes. I'm sure I'll be back again
• Verified traveler (10/5): It's fantastic - When we first check in, they give us early check in and we were soo happy bcz it's our honeymoon and we had an early flight, the good things continues, they give us a room upgrade bcz we are VIP member of Hotels.com, we really enjoy our stay in this hotel, food at buffet got many variations, hotel is clean, pillow is nice, everything is perfect for us. Looking forward to stay here again
• Channa (10/5): - loved the decor and staff was very friendly. We had great spa treatements and dinner was good 2 out of the 3 nights we ate there.
• Yaron (10/5): Welcome to paradise! - A perfect hotel. From the welcoming and very effective check-in until the check out, everything was magnificent. The hospitality,the profesional staf,the food was fresh,tasty and rich. The room and the hotel area are clean and maintained. We will come back next year!!! Thank you Mrs. Margarita for everything! Thank you Manos - the best barman!
• Verified traveler (10/5): - This resort was excellent. It was immaculate and the spa was amazing. The food was top notch. Staff was attentive and the location was perfect. Its the type of holiday to relax. There is a taxi stand outside and stores and restaurants right outside. You can also rent beach chairs for cheap. Make sure you ask for a tour and explanation of services. Some extras we found out by word of mouth and it was too late. Overall 5 star.
• David (10/5): - Great hotel and lovely staff. When we arrived we couldn’t believe how nice it was, above expectations and better than the online photos.
• David (10/5): - The hotel is superb in almost all aspects and as described a perfect place to relax and stay. The only criticism is the swimming pool areas The pools are all spotless and clean but the whole swimming area including the swim up area is 1.5 mtrs deep (5') so if your under 5'6" you will not be able to touch the bottom and breath (not great for poor swimmers or those with vertical height limits). There are no gradual steps in only ladders with 3 rungs so unless you can elevate your foot to your waist you cannot reach the bottom step to get out. This is a massive oversite but could be remedied with a set of walking steps at least a one end of the main pool. Other than that with my wife being 5' 2" so unable to use the pool it was superb.
• Bar (10/5): מעולה! - מלון מעולה, מתוחזק היטב, נקי ומסודר. מודרני, אוכל טוב בארוחת הבוקר והערב (מכינים פיצות אישיות בטאבון כל ארוחת ערב). האווירה במלון שקטה מאוד (דגש על מאוד!). מלון כאמור לא לצעירים כך ששבריכה יש שקט מרגיע. חניה בשפע לבאים עם רכב מושכר. סופר ענק עם הכל (כל מזכרת כל מאכל כל משקה) ממש מטר ימינה, כולל מקום להשכרת רכבים קטנועים וטרקטורונים ואפילו באגי. בקיצור מלון מומלץ ללא מילה אחת רעה.
• Verified traveler (10/5): Relaxing and magical stay - We had a wonderful say at Insula, from the moment we checked in the staff was very helpful and attentive. We went for our 1st year anniversary and they gave us a lovely bottle of wine to celebrate. We stayed in a amazing swim up room! it was just magical, in a slightly secluded area of the hotel - which had its advantages and disadvantages (we were away from the main pool areas but we enjoyed privacy and quietness when we were sitting at our pool) The pool area had a great atmosphere and there were always enough pool beds or bean bags which added too the vibe. We took a half board and the breakfast was always delicious with a large variety at breakfast and dinner, you never really needed any lunch because you were so full. The only negative is that there was no free water and it was hot so we just bought water from the supermarket. The dinner buffet was very nice with many options even for a fussy eater like me. All in all the stay was really great and enjoyable. There wasn't much to do in the area (unless you wanted to drive to Hersonissos) but we thoroughly enjoyed our time here.
• michael (10/5): Amazing hotel for couple - Amazing staff, friendly, helping and guiding. The hotel looks wonderful and provide relaxing environments, everything in white. The main pool and the bar are providing best entertainment
• Kelly (10/5): Wonderful - Heaven on earth. Repeat stay for us and we received extra special treatment - celebratory wine and nibbles to our room. Nothing was too much trouble.
• Verified traveler (10/5): Great stay home - Nice hotel and atmosphere.
• Verified traveler (10/5): - Just all around superb for couples. Highly recommand to take a car to Elounda, Spinalonga and then finish off in Plaka for lunch/dinner.
• Brittny (10/5): PERFECT BIRTHDAY - Initially, Insula Alba was not on my list of hotels. I had a previous reservation at a different hotel that cancelled. So I found this resort and booked last minute. The price that they offer for this resort seemed really good at the time. But after staying here for a few days, we got an amazing deal for an amazing resort. Upon arrival we were greeted by staff and the reception desk were very friendly. As we were checking into our double bed basic view room, we were told that we had a surprise awaiting us when we got to our hotel room. I was very excited, I thought maybe they had found out it was my birthday and decorated my room. Instead the concierge whisked us to our rooms by way of golf cart and we arrived at our own private pool hotel suite. Not just for me, but for my family and friends. We all received upgraded hotel suites. I mean who can say no to that. I was floored. Every day that we were there was perfect. The hotel staff, the restaurant staff, the bar staff, everyone was accommodating and nice. I'm so glad that things didn't work out with our other reservation because this place is a hidden gem. I just wish I could've stayed longer. The buffet breakfast, the views, the drinks, everything was perfect.
• Jenny (10/5): Recommended for a relaxing stay. - We really enjoyed our stay at this hotel. The staff were very friendly and helpful throughout our stay. We booked a swim up room with a sharing pool which I would highly recommend. However, there are plenty of sunbeds around the outdoor pool so this is not essential. There were lots of options at the food buffet and the food was really tasty. We swapped our evening meal for lunch in the beachfront restaurant a couple of times which was great. The area is quiet so it is ideal for a relaxing stay but there aren't many bars or clubs. The pool bar is nice and serves great cocktails although they are expensive. Mojos bar nearby are very welcoming.
• sapir (10/5): Awsome - Amazing
• Elizabeth (10/5): Fabulous food in the hotel. Great spa treatments. - Stunning pools lots of swimming opprtunties. Safe areas to swim in the sea outside the hotel. Dont miss eating dinner in the restaurant its excellent! Treat yourself to spa treatments!
• Verified traveler (8/5): Great Hotel! - Wonderful hotel, very clean, good location, great service. Breakfast was very good and tasty. Dinner also had lots of variety. Drinks are not included over dinner and it's expensive (4 € for a glass of apple juice, 3.5€ for a 250 m"l of Cola). Pool bar is very nice. Everyone was really nice and helpful. lots of space by the pool. Peaceful hotel for a relaxing vacation with good vibes :)
• Eldar (10/5): - It was great! Especially the staff. The room with a shared pool was a great choice as well. Will go back for sure.
• neil (8/5): - Nice quality hotel just a shame the town is poor with lack of interests
• G&J (10/5): - Great experience! Hotel staff is very friendly and courteous. Property is clean and beautifully set up. Would definitely recommend this hotel. Nice location, nice scenery. Great attention to guests.
• sharon (10/5): - מלון סוף הדרך , אוכל מעולה , ניקיון חבל על הזמן , שירות מעולה ומלון ברמה גבוה מאוד
• Diana (10/5): - Lovely hotel and lovely staying. Very nice and helpful staff. The only thing we missed was that a hotel of this category didn't have an iron and iron board in the room. Also, the pool water in the swim-ups was quite cold. Apart from these small things, very recommendable hotel.
• Verified traveler (10/5): The perfect holiday choice - Wonderful helpful and friendly staff in a really lovely hotel. Rooms with swim up pools are fabulous. Just perfect!
• Verified traveler (10/5): Nice model hotel with private pools - Fabulous hotel. Very friendly staff, nice room with king size bed and good air conditioning. We stayed in a classic swim up room so had access to a pool directly from our balcony in addition to the main general pool. Really lovely hotel, definitely recommend. Only negative which has also been mentioned in previous reviews is the food was always warm/cold and not hot. The restaurant is spacious and nice with a variety of food to choose from. They also had live music playing in the restaurant on a Friday which was a nice touch. Lots of supermarkets, cafes, restaurants nearby and long stretch of the beach to go for walks. The beach in front of the hotel is a bit rocky but transitions to a nice sandy beach if you walk a short distance to either the left or right.
• BHill (8/5): - Beautiful Hotel that has all the amenities you can ask for.
• Ruth (10/5): Very relaxed atmosphere - This hotel is the ideal place to relax. The staff are very attentive and the rooms are extremely comfortable. The grounds are well maintained and the atmosphere is very relaxing. A great place to stay and unwind.
• Sandy (10/5): Perfection - Absolutely fantastic. Service, staff, facilities were all perfect. Just can't praise this place high enough. It was the perfect retreat for my girlfriend and I and would recommend highly for a romantic no kids screaming experience.
• Verified traveler (10/5): Wonderful. - Relaxing holiday to recharge in a beautiful, well designed setting.
• Teresa (10/5): Beautiful hotel - Booked this hotel stay end September/ beginning October to get some late sun before British winter kicks in. Travelled with my sister-in-law. The hotel is beautifully decorated throughout, the white decor giving it a clean, fresh and relaxing feel. The swim up rooms and outdoor plunge pools look stunning at night when all lit up. The main pool is really nice but, in late September, was cold but okay for a short swim once you were in. The hotel had musicians playing on several occasions but they were not advertised so only a few people sat and watched them. No central area for people to congregate after dinner so everyone seemed to disappear back to their rooms. The lack of things to do and places to go did make me completely relax for the week, which was perfect for a late summer break.
• Verified traveler (8/5): Nice hotel, great staff. - This is a lovely hotel, with hard working, professional and friendly staff. Pool area is lovely and the place is quiet and relaxing. Ideal for a chilled out break . Nothing to see or do in the poor area outside the hotel, but day trip to Knossos and Hiraklion are interesting.
• Ben (8/5): Pretty hotel, in a quiet location - Hotel was nice, so very nearly a 5-star, but lacking certain quality finishing touches. The rooms were clean and spacious, however lacked storage facilities for clothes and suitcases etc. The buffet breakfast was well presented, however there is no a la carte option for dinner - buffet for dinner 7-nights a week is a little basic for a hotel of this quality. The pool area was fantastic, including the pool bar staff and views. And finally, the spa was very nice - staff friendly and experienced, but the gym is a real let-down considering the amount of space in available in the foyer outside of the spa entrance. We had a very nice stay, these points were only minor details of an overall pleasant trip.
• A (8/5): Great luxury in an adults only hotel - I stayed in one of the rooms with its own pool, it was very nice, spacious and quiet. The room layout is quite functional, except for the fact that there are no drawers or shelves, as indicated in other reviews. Other than that, the rooms was great. The pool area is very nice, good space between the lounge chairs to provide some privacy. You can simply press a button and get service at your chair, ideal when you just want to spend a lazy time at the pool. I stayed on a bed and breakfast basis so I cannot speak to the quality of the dinners. The breakfast buffet is varied and generous. And the lunch menu at the pool bar was very delicious, with generous quantities, except that I found it to be a bit limited.
• Chris (10/5): Fantastic, smart, modern and convenient - We stayed for a couple of weeks here, and were upgraded to a room with private pool - which was lovely. The hotel is immaculate and the staff throughout the resort were really excellent, friendly and welcoming. The pool area and bar were so great we had very little reason to venture out of the hotel - though the drinks (not included in the half board) were a little pricy. The bar staff at the poolside were very entertaining, getting to know everyone and treating everyone to the occasional raki.. :) The gym and spa area are superb - we used the gym almost every day and has a massage, which was great. There are plenty of bars / restaurants in the immediate area should you want to venture out (we didn't' as the hotel is lovely!)
• Jatinder (8/5): - Overall good. The pool was very cold though even though the weather was really hot was difficult to stay in the pool for too long. Slightly heated would have made it more enjoyable. 3.50EUR for a bottle of water from the pool bar is a bit steep given that next door supermarket is 25cents. You can see why guests took a stroll to the supermarket for refreshments instead of using the pool bar.
• Verified traveler (10/5): - Wonderful and relaxing. Staff are great. Special mention to Manos at the bar.
• Natalia (8/5): nice Crete hotel - Nice Crete hotel: wonderful for Crete territory, amazing swimming pool. But not enough number of deck-chairs: no any free after 10 pm. So you have to go to the sea beach which is interesting experience: not far, but...There are plus and minus: free, enough deck- chairs, calm...but no other service at all, shoal-water due to breakwater. Room service is poor: room never was cleaned in time, which was not crucial for me but it is strange. Beach towels were not changed during this week! And they were at the room - no possibility to change near the pool/beach and necessary to take it from the room. Restaurant: nice personnel but they demonstrated more than can really do: everything is very polity but slow and do not completed in full. In general, as I did not wait for something extraordinary it was really nice experience.
• Matt (10/5): Great location to relax... - ...with no screaming kids. But be mindful of the French resort next door! If you have a room facing that side, you will hear a lot of noise ! The Spa is particularly nice at Insula Alba, don't miss out on that. Breakfast is fine, the dinner buffet gets a little bit repetitive after a few days (so we ate out, and there are a couple of small restaurants nearby but there isn't a great choice). For one week this was a great location.
• Eyal (10/5): Great stay at Insula Alba - Great hotel. Very responsive staff. Dinner is delicious. Stayed at swim up room. If you want sunny room,ask for room # 1701-1704. Main pool is very quite and relexing. Nothing to do outside the hotel.
• Jackie (10/5): Great Hotel......lovely location. - Lovely hotel. only problem was handrails we missing on stairwell and staircases. nothing to grab if you lose your balances or slip.
• Verified traveler (8/5): Relaxing - Pleasant staff, very clean, nice large pool, food was so so. Short walk to beach but is not the best. 40 euro cab ride from airport and 35 euro from hotel to ferry port. 10 minute cab ride to Hersonissos.. plenty of bars restaurants along the water.
• Amanda (6/5): Pretentious Hotel, Terrible Beach. - The breakfast is, pretty good. Dinner not so much. We mostly opted to eat dinner at one of the local restaurants. The hotel should focus on quality over variety. Also, more Greek dishes. I really do not expect to eat Chinese food on Crete. I suspect the maids are overworked. They frequently got to our room late in the day. Room cleanliness mostly good. Mirrors were dusty though. Beach there is unusable. Very rocky. The only plus to that was that it forced us to explore the island more. Vai Beach was incredible and great snorkeling. This is not a five star hotel. Four stars at best. Three stars at best for the dinners. There was a mixture of levels of service in the dining area. We liked Costas, he worked at the pool bar. Very nice bloke.
• Verified traveler (10/5): Wonderful stylish hotel with fabulous staff! - I had a very happy relaxed stay with my sister over a five day period. Staff were amazingly helpful, attentive and cheerful. Everyone worked hard to ensure that we had a wonderful time. Could not have done more to make our stay a happier one. Restaurant service and food was excellent and what we needed for our few days. We will both be back!
• Verified traveler (8/5): - Right on the Beach but why leave the pool, quiet village but worth going out for a bite to eat rather than staying for the Half Board dining
• Ollie (4/5): Nice modern hotel let down by restaurant - Myself and my wife stayed at the Insula Alba for our honeymoon in May this year, on arrival we were greeted by the front of house staff on reception, we cannot fault the welcome and help we were given when we arrived at the hotel, even for the time of day we arrived (around midnight) we felt welcome and were shown to our room, some champagne was setup in the room as well as a plate of cold cuts as we arrived late. I ate these regardless of the time of night, midnight cheese is the best cheese. The next morning when we went for breakfast we were really happy with the selection of food on offer, service was a little slow (being asked if wanted coffee, orange juice etc) however the food wore a little thin after a week. Evening meals left a little bit to be desired, very salty food, I suspect this was done to make you pay for 4-6 Euro bottles of water. Again, as with the breakfast service we had often finished food before being offered a drink. When asking one waitress for a drink adding that we had been ignored for a fairly long time, she said "Ok..." and walked off and continued to ignore us for the rest of the week, we then stole the unfinished bottle of expensive water from the next table because why not. The manager of the restaurant (I think he was the manager anyway) was very selective on the people that he spoke to and showed around, if you were a young female or a couple of females then you got preferential treatment. The pools were freezing. Otherwise fine!
• Heather (10/5): Very clean and modern hotel in a quiet area. - Fantastic hotel in an area outside hersonissos a nice handful of local shops and restaurants nearby. Superb hotel and facilities with very tasty food. Plenty of places to sunbathe although this could become more difficult as more people arrive in the height of the season. Staff were very good however a little slow at the bar.
• Verified traveler (10/5): Room with Private pool - Beautiful hotel, accommodating staff, polite, room with private pool was awesome. Best time of our lives. Lots of activities on site. Engaged in Pilates class, used gym facilities, used spa facilities
• Verified traveler (10/5): Best of the Best - I never rate any of my holidays but this place was just simply amazing! The location, facilities and off all The Staff. To me the service with a smile is very important and this is exactly what this offered. I would highly recommend this place and hopefully you get to enjoy cocktails made by Costa and Marnas. Both were simply amazing guys and great sense of humour. Big tick from me!
• Kirsty (8/5): Modern hotel with good food. - This is a really modern hotel that is clean with nice facilities. The buffet was good with a varied selection of high quality food. During our stay the hotel was very quiet as it was the end of season, which we liked.
• Verified traveler (8/5): Excellent Hotel, Facilities, Location. - Great for a short break. Hotel and facilities superb, food average.
• Verified traveler (10/5): Insula Absolute Relaxation - Looked for a quiet hassle free break and that is what Crete and Insula Alba provided. Hotel facilities, i.e. restaurant and pool bar, (Kostas and Manos) and all the staff made the holiday. We could not ask for better service.
• ricjie (4/5): Close to beach - Not a 5 star hotel. I stayed in many 5 star hotels but this hotel is trying to be 5 star but it miss something. I can write lists and lists but I don't want to, but the thing that disappoint me is the reception staff. Quite unhelpful and on check in the lady got quite a unpleasant attitude towards me! Darling, if you are five star hotel you go far beyond and treat your customers nice ! We pay for the service ! The facilities are beautiful, but as they say: nice house but no emotion. And this hotel need service! Also, they are not very gay friendly! Not good at all! We are all humans !
• mitch (10/5): Fabulous and a great holiday - The hotel is well located, about 15-20 mins from the airport, near to the shops, restaurant, and bars. The beach is just 5 mins walk. There were a lot of car rental services if you want to explore the island. There staffs were all welcoming and accommodating all were able to communicate in basic English. The room is being serviced everyday, lovely and comfortable room. There were a wide variety of food for breakfast and dinner (half board). We arrived at 11:30 pm, we were given a snack platter--A+ for that service. The spa facilities and the staff there were superb. The indoor and outdoor pool(overlooking the sea) were well maintained-the view was awesome. The maintenance team were very hardworking. There were also some offices around the area to arrange excursions or trips....I recommend to go on an island hopping to Santorini or Mykonos - was a great experience.
• Verified traveler (8/5): Nice hotel , average food. - Nice surroundings but the food and the price of drinks let it down .
• Emily (10/5): Gorgeous hotel, boring, dirty area - The hotel, staff and food are fabulous. Definitely splurge and get a room with a swim up pool. The problem is Heronossis beach is terrible. It's dirty, rocky and run down. The area is so boring and screaming for a redevelopment. We had just spent a glorious week traveling Mykonos and santorini so this part of Crete ended up being such a disappointment. We would try to stay at Balos Beach next time. People told me Crete was amazing. Sadly we didn't experience that!
• William & Lyn (10/5): Beautiful, relaxing hotel. - We stayed in a swim up room for 7 days, lovely room and a hotel that prides itself on excellent service. Would most definitely recommend this hotel if you are looking for a quiet relaxing break, near the sea & short walk to local tavernas. All staff are friendly & helpful and speak excellent English. There are 2 restaurants, both buffet & a la carte. The buffet is excellent & offers a great choice. Really excellent stay - thank you.
• Moira (8/5): Lovely hotel but wouldn't book private pool room - We are just back from a lovely break away at this hotel. We booked one of the honeymoon rooms with a private pool which unfortunately got very little sun on the terrace, so had to buy a lilo and sunbath in the pool, which only got the sun until midday. The room was lovely but having a private pool wasn't worth the money. Some of the swim up rooms looked like they had sun, so when booking would be worth asking! Not a lot around but we hired a car for a couple of days and enjoyed the beautiful scenery and beaches about an hour away.
• Orel (10/5): Great hotel, high quality - Great hotel, definitely will come back, the only downside is the breakfast always the same, but still great food. Location bit far from bars or shopping but if you got a car then its ok.
• Yelena (10/5): Probably the best hotel in crete!! - This is the best hotel in Crete!! We had amazing 4 days! I don't even know where to start from. The room with the privet pool is great! Although it was a little bit too windy outside. The food in the buffet is also good! But could use more variety or change the menu once in a few days. The waitresses ADA and LOUISA were very kind and helpful. The whole staff in the kitchen were very helpful- I'm pregnant and they told me what was safe for me to eat and what not. The hotel is VERY clean! Towels were changed daily. I would gladly recommend this hotel to everyone who wants to visit crete. My husband and I had a wonderful stay at Insula Alba hotel and hoping to come back soon!!!
• Verified traveler (10/5): Most relaxing holiday - The hotel is excellently situated, across the road from the beach, you could almost say beachfront hotel. The swimming pool is huge, sparkling and even in high season and full occupancy, around the pool is relaxing and you have lots of space to yourself. The rooms with private pools are the best, with the heat at night, it is so gratifying that you can take a dip anytime without having to go very far, or if the main pool is closed. The rooms are large and spacious, very clean with everything you need on hand. Staff are extremely friendly and helpful and always ready to assist. The food is very good, high quality, great variety, looks and smells exceptional both at breakfast and dinner. If you looking for a hotel where you can really switch off and have a guaranteed tranquility then this is definitely the place to be.
• Verified traveler (8/5): Lovely pool - Beautiful pool and could always get sun beds. Food was good but selection didn't change much over the stay. Room could have been cleaned more, sheets weren't changed even though we stayed 9 nights ...
• James (8/5): Nice relaxing get away. - Very nice, semi-all inclusive hotel. Buffet breakfasts/dinners were nice although alcohol (not included) was a bit pricey. Staff were all very, very friendly and helpful. Having a room on the swim up pool (separate from the main pool) was really nice. No need to get up early to get a lounger since we always had one right outside our patio.
• Verified traveler (10/5): Very nice modern hotel right by the sea - The Insula Alba is a very pleasant modern resort with a lovely large pool, excellent food and a beautiful view of the sea. The junior suite we stayed in was on two levels with a bathroom on each, air conditioning and a very comfortable bed. The staff were friendly and helpful at all times and I would definitely recommend it to friends and family.
• Z (8/5): thoughtfully designed and equipped hotel - Just returned from a very relaxing holiday. We had a swim-up room which was really good. We also enjoyed being a round the main pool, which is bigger than it looks in the photos. The hotel layout is very impressive and well thought out. The staff in the restaurant were very attentive and there was lots of choices for breakfast and dinner. We are planning a return visit! The hotel isn't in the thick of things, but it's all nearby. We wanted a quiet and relaxing break and that's exactly what we got.
• Verified traveler (10/5): Fantastic stay at Insula Alba! - Great hotel, nice and new with fantastic facilities- pool rooms are a brilliant touch. The staff were really lovely, very attentive, cheerful and couldn't do enough for us. Overall a great, relaxing stay at Insula Alba- thank you!
• erela (10/5): Nice hotel welcoming crew - Located near the beach.great profational spa . Helpful. Crew.
• Verified traveler (10/5): Stay here - no where else like it! - I would recommend this hotel to anyone who wants a beautiful hotel, with impeccable service - it was all perfect. I have never stayed at such an accommodating hotel, with such lovely people! In particular, a special shout out to Costa at the pool bar, he is a wonderful human being! Mixali, the hotel manager is also lovely and very attentive. They are wonderful and I would go back just to see them again! The hotel is relaxing, the rooms are super and very clean, and the pool is wonderful! The food in the buffet restaurant was amazing and wasn't the same every day, which was nice. If you want a chilled one, you can go to the pool bar at night. I really have nothing negative to say about the hotel - it is still relatively new, so there may be a few things they could do to further their amazing service - but they are all minor things - glasses in the bathroom to put your toothbrush/paste in, someone to go around the pool asking for drinks/collecting glasses/ashtrays etc (this seemed to happen sometimes but more often would be nice). The wifi is a bit flaky, but that wasn't too big a problem, i was too busy enjoying myself anyway! I will be going back - and soon! Thanks Alba Insula, for a truly wonderful stay!
• Sue (8/5): a relaxing week - The hotel was everything it promised on the website: beautiful interiors, lots of space ... no kids! (I am a grandparent but it's good to have time out occasionally!) 'Insula' is perhaps a good name for the hotel. I didn't want to make friends for life but, perhaps because of lack of kids, everyone kept to themselves and there seemed to be little interaction amongst guests. This might suit some people but if you want to find other people to talk to, apart from your partner, you might have to be extra outgoing in order to start up a conversation. My criticism (below) re the big pool is another example of people not being very comradely. If you don't have a room with your own pool - as we did - you might have to participate in the selfish/childish ritual of reserving your sunbed with a towel at the crack of dawn. We had a pool and we couldn't face competing with these obsessive sun worshippers so we let them be. The hotel might suggest some polite etiquette to stop this becoming an issue. It could spoil an otherwise relaxing holiday.
• Wendy (10/5): great adult only hotel - wonderful adult only hotel,staff extremely attentive ,hotel bar prices very expensive most people drinking water at dinner, food needs improving
• Roger (10/5): Excellent Hotel - First class Hotel - bad experience booking with Expedia - recommend booking with somebody else!

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