Montego Sands Resort

Location: 21 Peerless Avenue, Mermaid Beach, Gold Coast, au

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Heated pool
• Salt-water pool
• Outdoor furniture
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Television in common areas
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach toys
• Pool toys
• Accessible shuttle
• No accessible shuttle

Rooms Available

• 2 Bedroom Deluxe Penthouse

  1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

  925-sq-foot individually decorated room, located on the top floor, balcony/patio with garden views

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Relax - Indoor private hot tub

  Internet - Free WiFi 50+ Mbps

  Entertainment - 55-inch LCD TV with premium channels and Netflix

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, jetted bathtub and separate shower

  Practical - Washer/dryer, double sofa bed, and free newspaper; cribs (surcharge) available on request

  Comfort - Air conditioning and heating

  Accessibility - High pile carpet in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Refrigerator
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Dining table
  • Sofa bed
  • Free newspaper
  • Jetted bathtub
  • Ceiling fan
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Private spa tub
  • Balcony or patio
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor

• Deluxe Two-Bedroom Apartment with Spa Bath - Split Level

  This air-conditioned apartment features 2 private balconies with pool or garden views, a spa bath, full kitchen and laundry facilities and a living area with flat-screen cable TV and a DVD player.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Executive Room, 2 Bedrooms

  2 Queen Beds

  925-sq-foot individually decorated room, located on the top floor, balcony/patio with courtyard views

  
  

  Layout - Dining area and sitting area

  Relax - Indoor private hot tub

  Internet - Free WiFi 50+ Mbps

  Entertainment - 55-inch LCD TV with premium channels and Netflix

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, jetted bathtub and separate shower

  Practical - Washer/dryer, twin sofa bed, and free newspaper; cribs (surcharge) available on request

  Comfort - Air conditioning and heating

  Accessibility - High pile carpet in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (1 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Sofa bed
  • Free newspaper
  • Jetted bathtub
  • Ceiling fan
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Private spa tub
  • Balcony or patio
  • Bedsheets provided
  • Laundry detergent
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor

• Deluxe One-Bedroom Apartment

  This refurbished air-conditioned apartment features a private balcony with pool or garden views, full kitchen and laundry facilities and a living area with flat-screen cable TV and a DVD player.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Window

• Two-Bedroom Apartment

  This apartment features a pool with a view. This apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

Guest Reviews

• Dennis (8/5): Overall very good with great, helpful staff - Very helpful staff. The balcony and door mat needed to be swept/cleaned - dirt on floor was brought into the room when entering from the balcony.
• TonyC00 (7/5): -
• Jenny (10/5): -
• Helen (7/5): - Affordable and comfortable. Staff pleasant and helpful.
• Marina (10/5): -
• Brian (9/5): -
• Gebran (4/5): Place is dated but good for the price. Not a good stay for seniors - Location was close to places of interest All the stairs being elderly and placed on 3rd flor. No trolleys Very difficult with luggage and food to go up so many flights of stairs.
• .A. (6/5): Great accommodation near parks and playgrounds - Apartment size was very good. Easy walk to coffee, parks, beach and playgrounds. Oven didn't really work in the apartment we got, had to use grill as oven didn't heat up.
• Johnny (10/5): Such a beautiful place, the photos don’t do it justice! Would 100% recommend staying here - Everything! Such a beautiful place. Stairs but that’s fine haha
• Kit (6/5): - I mentioned I am a handicap and requested for a ground level unit.( I stayed in this resort several times.) Going up and down stairs gave me great difficulty.
• Margaret (1/5): We only stayed one night and moved to another site. - The bed did not have a mattress. It was a base with a thin mattress topper. We had a horrible night, could not sleep and were offered other accomodation,with a mattress, for the remainder of our stay.
• Gini (8/5): Fantastic location! - Wasn’t that keen on the shutters surrounding the bathrooms. Didn’t allow for a lot of privacy
• Sarah (8/5): -
• Brighid (9/5): comfortable and convenient to beach, shopping - very comfortable TV needs an upgrade, and the bed is a little hard.
• David (9/5): - I found the unit clean and well equipped. Nearly full kitchen, stove top, microwave, full size fridge, Kettle toaster, and all the utensils, etc. you would need. Laundry and dryer in large washroom. Separate bedroom with double bed. Living area with sofa bed, large TV. Nice pool and spa. Very short walk to beach, 10-15 minute walk to Pacific Fair Shopping Centre which has every type of store, service, restaurants, cinema. Dryer was fairly ineffective but not really necessary with a drying rack on balcony.
• james (6/5): Rellaxing, great location 😊 - Location , quiet and peaceful staff nice and friendly when we saw them or had to contact them Drawers, toaster both dirty and crumbs in them . Trouble washing up with no cloth or tea towel but staff replenished when we told them about it. Dryer was full of fluff we needed to clean before use. Office rarely opened not even during their limited opening times, so when we had to contact them it was by email
• Lisa (8/5): Comfortable but in need of some quick wins - It was in a great location, easy walk to the beach, restaurants and shopping strip and it was comfortable. Could have been a little cleaner and privacy was a little tricky on the ground floor with no privacy screens allowing all outside to see in.
• STEPHEN (8/5): -
• Alan (9/5): - I like the location. I could walk were I needed to go.
• Milissa (8/5): - Location
• justin (10/5): Perfect 4 day getaway - I liked everything, place was clean, friendly staff, great amenities, central location, i could walk to the shops. Yes I will be back soon
• Jaime (6/5): -
• Kristi (5/5): Good location, and decent price, but needs better cleaning and updating. - Was a great location. Was decent price point. Room was in dire need of a deep clean. Strong musty smell as we entered the room and lots of mould throughout the place. Walls were dirty and lots of scuffs and scratches. Blinds were all very dusty and mould in places. Fan in bedroom was dirty. The wooden slat blinds in the lounge area were mostly broken and un able to be left in an open position. They were also very dusty. Glasses in the kitchen weren't washed properly, probably because there was no plug for the kitchen sink. In the 4 days we were there we didn't see the reception open once.
• Michael (9/5): -
• Liam (10/5): -
• Tobias (1/5): - Location was the only good thing about this place. Filthy, and the aircon leaked water badly so the carpets were constantly wet. Windows had no screens so the place filled with insects. Smelled awful.
• Alice (3/5): Easy check in - Near the beach The sofa so dirty and no elevator
• Vicki (7/5): - Friendly and helpful staff. Apartment had everything we needed. The stairs
• Gilles (9/5): -
• Jim (9/5): Excellent roomy apartment close to beach and public transport - Great location for the beach, good amenities in the apartment, and loved the spacious rooms Few restaurants nearby
• Dean (10/5): -
• Colleen (8/5): Meet expectations for our stay - Close to beach and shops
• Elham (7/5): Great stay for the price - Everything needed was in the room Nothing
• Ron (4/5): -
• Ben (8/5): -
• jay (10/5): -
• Greg (7/5): Work trip - Great value Not sure
• Francisco (10/5): - Sam the manager was very nice as we're the cleaning staff The apartment was spacious and had everything. Amazing experience.
• Kye (10/5): -
• Elizabeth (9/5): A huge thank you to Toni for going above and beyond to make my stay very pleasant, also a huge thank you for the flowers - I love more of a boutique style hotel and that’s what I feel I got plus it was only 2 minutes walk to the beach I feel hand rails up the stairs at the entrance would be good, especially if your older also for stability especially if it’s raining or night time
• Shaun (7/5): -
• Stephanie (5/5): The property had potential but several practical issues impacted our comfort during the stay. - The spa was nice, the location was good. Had a good range of cooking supplies- pots and pans, utensils. Washing machine and dryer were very convenient to utilise during our stay. Unfortunately, our stay did not fully meet expectations. The oven did not appear to be working and made a loud metal clunking noise when we attempted to use it. The outdoor areas had a noticeable amount of spider webs on the furniture, and there was dust on the window sills. We also noticed bugs in the pool, which affected our enjoyment of the outdoor facilities. We were not aware prior to booking that there would be so many stairs. From the basement car park to the room there were approximately eight sets of stairs, which made carrying luggage and groceries quite difficult. Access to the garage required manually unlocking and locking the garage with a key each time we entered or exited, which was inconvenient. The televisions were quite small, and the upstairs TV felt outdated. We were hoping to use Netflix in the evenings once the kids were asleep, but this wasn’t available. Overall, while the property had potential, these issues impacted our comfort during the stay.
• Andrew (9/5): Probably the best value for money in the area. - Excellent position. Nice rooms.
• Scott (8/5): -
• Jordan (10/5): Excellent value for money, would not hesitate to recommend! - We actually stayed in 2 apartments here as we had such a great time, we extended our stay! The location is ideal, just steps from the beach, and so close to shops and public transport. The apartments although a little dated compared to neighbouring buildings, are very comfortable, clean, spacious and have everything you need. Pool and spa are great too! What really made our stay so great though, were the lovely staff on site. Toni could not have done more for us, she was so so helpful and it just made our stay so much easier, relaxing and special. Herself and Mez were so lovely, always making conversation and making us feel so welcome. The only feedback I have is that there were a couple of small maintenance issues in the apartments (nothing major), and I just think it’s probably down to them now being a bit older and needing a bit of investment. Certainly wouldn’t put me off staying again though.
• francesco (10/5): - Cerca de la playa y tiene todo lo necesario para una cómoda estancia Le falta un poco más de limpieza
• Margaret (8/5): Good location to a beautiful beach. - Location to beach, restaurants and coffee shops was great. I don’t like ccontactless check in but our contact person was responsive and friendly. We had a ground floor room and had to keep the blinds down because passers by could see in and the window was opposite the BBQ and the door to the garage. This made the room dark. Upper storey rooms would not have this problem.
• Peter Ball (9/5): - Great location walking distance to beach, tram , shops
• Rodrigo (1/5): - The location is very good The room was not properly cleaned. It triggered a bad asthma reaction. I booked the room with the sofa bed and requested the sofa bed to be prepared for our arrival as we would be sleeping in separate rooms (not a couple). They confirmed the request and when I arrived late night the sofa bed was not set up and no linen was available in the room for us to set it up ourselves. The sofa bed is very uncomfortable and should not be offered as an option at all! We spoke in the reception about the asthma, they were very understanding, said they would refund via booking and we went to somewhere else for the following night. When booking sent them the refund request they rejected. They say one thing in front of you and behave differently from behind.
• Jane (7/5): Would not like to be at the top of buildings as very hard to lift suitcases - Location Beach and shopping all in one area, always enjoy staying there The couch has seen better days very uncomfortable to sit on and relax
• Michelle Addison (3/5): - The place was unclean and smelt. Carpets were filthy, and there was no quilt on the bed, just a sheet. None of the plantation shutters closed properly, which let in blinding lights from neighbouring hotels. Would not recommend
• Paul (6/5): Overall enjoyable despite some shortcomings with the property. - Close to the beach. Apartment layout is compact and functional. Photos show high clearance in car park, which it is underneath. However, entry to car park states 2 metres. My vehicle is just under 2 metres unloaded. The problem is that with a steep driveway a vehicle like mine doesn’t fit. I got about a third of the way in before it started to hit. It seems that owners of properties like this don’t understand that it will only fit a vehicle approaching 2metres if the driveway is level. They are also open to legal liability when they say 2metres. I have encountered this problem elsewhere, and have the problem at home with a driveway sloping away. It is more than 2.1 metres high at the door opening. I can only drive in forwards. Additionally, the bedside lamp didn’t work. I plugged it in and switched light bulbs, still didn’t work. The apartment smelled musty, when first opened. So did the entry area.
• Brent (8/5): -
• Mikey Chase (10/5): Mermaid Beach - Awesome apartment, clean tidy, perfect location... Tony is a great host, will def stay again. 10/10
• Shannon (8/5): -
• Matthew (10/5): It was fantastic - How close it was to the tram stop Nothing
• Ben (10/5): -
• Debbie (3/5): Very, very disappointing. Way too expensive for what you get. Suitable for backpackers/surfers. - Completely unattended - never saw staff the 5 days we were there. No sheets, blankets or towels for third adult. Lack of service and pre-booking explanation that the rooms aren't serviced.
• Carlie (10/5): Will definitely visit again - Toni the property manager is amazing and all the staff were extremely helpful. We had an amazing stay as everything we needed was available to us. Nothing
• Roma (10/5): Everything was easy and made my stay very enjoyable & comfortable - Location and the facility itself N/a
• Joanna (5/5): -
• Clancie (7/5): Confortable apartment in a nice location to stay for a few days - Nice large apartment that was surprising quiet given construction nearby. Staff were friendly. Free undercover parking. Many flights of stairs. Apartments are only serviced weekly and not enough supplies to last a week but staff were happy to provide more when requested. Very strong cigarette smell in bathroom that airing couldn't get rid of.
• Jess (10/5): - Amazing staff How close it was to everything
• johnston (8/5): Good value apartment with friendly and helpful staff. - Close to everything - Beaches, Broadbeach and Pacific Fair. Underground parking.. Good value for money. Needs an extraction fan in the bathroom.
• Paul Mcilfatrick (9/5): -
• Jane (8/5): Spacious unit in good location. - Good location for beach and Pacific Fair. Nice pool and jacuzzi, spacious unit, well equipped for 2. Friendly staff. Good to have allocated underground parking. Nearby park with playground. Couldn't get out to back patio, door jammed and mouldy, patio looked unkempt. Lots of building and roadworks in road.
• Goran (9/5): -
• Laura (8/5): Great value for money and great space for a couple - Clean and comfortable, nice furnishings and very friendly helpful staff. Had an equipment issue but staff dealt with it quickly and efficiently.
• Daniel (5/5): Dated. - Good Location. Bathroom was small. Windows not secure. Rubbish TV. No USB power points. Needs a deep clean.
• Paul (5/5): Montego sands . - Location close to shops beach and restaurants. Staff are friendly. Apartment could do with a serious upgrade it's looking very tired. Also it could do with a good clean. Very grubby in areas that are easy to get too and clean.
• graham (8/5): Step back in time - Surprised at the age of the bed, think 70’s . Overall the place was quiet ish, comfortable, neat, although a few things missing, it had an iron but no ironing board, pegs but no clothes airer, but great location
• Jonathan (7/5): -
• Wendell (10/5): Awesome - Everything was excellent Everything was good
• John (4/5): - Our "Deluxe" apartment 3 was on the ground floor fronting the road and main pathways in to the complex. This meant that all windows allowed for full view in to the apartment. The bathroom window over the toilet faced the road and had clear glass which meant that the blind had to be down 24/7. The wire shelving in the wardrobe was unusable due to grease and dust. The outside spa pool was full of dead flies and sand. The furniture in the apartment was in good condition. However the rest of the apartment was lack luster for a Deluxe room.
• Liz (8/5): -
• Gary (10/5): - Cockroaches in the kitchen cupboard
• Karen (10/5): - It's location, in a quiet area not far from the beach or transport
• Dirk (8/5): -
• Gail (9/5): -
• Lachlan (8/5): -
• Julie (8/5): Very good -
• Cheryl (8/5): Very good -
• Kelly (8/5): Very good - Great location, you can walk every where.
• Kate (10/5): Exceptional - Apartment was great, in a great location
• Kevin (8/5): Very good - Clean and comfortable with everything you need, cosy apartment.
• Marina (8/5): Very good - The duty manager, Toni, was wonderful - even exceptional. She attended to small problem with impressive diligence and great follow-up communication.
• Stine (8/5): Great location! - Great location, friendly staff, good size of unit, great with off-street parking. Bathroom had quite a few bugs and looked very worn.
• Geoff (7/5): Served its purpose. - Location was good . Close to Pacific fair. Lugging the suitcases up 3 flights of stairs. Having to move the car to another location because of road closures due to the marathon.
• Dave (10/5): Exceptional - Central location, awesome friendly and very helpful staff The washer/dryer😂
• Nicole (8/5): Great for what we wanted - Great location, car parking was undercover, so safe and convenient for getting around. Aging
• Bruna (8/5): Very good -
• Louise (9/5): I will be back - Very clean & comfy bed with very helpful staff Leaving day was difficult. You have to exit then bring back the key and there is no where to park on the street
• Robert (8/5): Very good -
• Gemma (10/5): Exceptional -
• Aim'ee (5/5): Passable - I'm not complaining I'm not complaining
• Lachlan (3/5): Disappointing, unsatisfactory and I didn't have a good time because of the accomdation - I like that I complained and got moved into a nicer quality room however that room was still below par but was much better then the first room. Sheets in first room had mould on them (the sheets had been cleaned/washed but had mould at the end of the bed near your feet) and the couch was disgusting in the room, unless you want to get germs you wouldn't sit on it.
• Timothy (9/5): PERFECT - GREAT PLACE AND THE LADY IN CHARGE WAS WONDERFULL NOTHING
• Tony (7/5): Good - Location was excellent. Musty smell. All windows faced to public so had to have blinds down.
• Maria (9/5): Superb - Excellent staff and location!
• Federico (8/5): Very good -

Photos