Tuscany Villas Whakatane

Location: 57 The Strand East, Whakatane, nz

Star Rating: 4 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Luggage storage
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Shopping on site
• Television in common areas
• Free wired internet
• Snack bar/deli
• Golfing on site
• Snorkeling on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Fishing nearby
• Charcoal grill
• Bulk dispenser for toiletries
• Paddle boating nearby

Rooms Available

• Standard Suite, 1 Bedroom, Non Smoking, Kitchen (Suite)

  1 King Bed and 1 Double Sofa Bed

  517-sq-foot soundproofed room, balcony/patio with courtyard views

  
  

  Layout - Bedroom

  Relax - Private hot tub

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch LCD TV with premium channels, pay movies, DVD player

  Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Bathroom - Private bathroom, deep soaking bathtub and separate shower

  Practical - Washer/dryer, double sofa bed, and sofa bed; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Sofa bed
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Ceiling fan
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Private spa tub
  • Balcony or patio
  • Separate bedroom

• Deluxe Room, Non Smoking, Kitchenette (Super King Deluxe Suite)

  1 Queen Bed

  409-sq-foot room with courtyard views

  
  

  Relax - Private hot tub

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch LCD TV with premium channels, pay movies, DVD player

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Bathroom - Private bathroom, deep soaking bathtub and separate shower

  Practical - Washer/dryer, double sofa bed, and free local calls; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Sofa bed
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Ceiling fan
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Private spa tub
  • Executive level room

• Deluxe Studio

  Well-appointed room with queen-size bed, work desk, microwave, tea/coffee making facilities and satellite TV (limited channels). Please note that the price is based on 2 guests. There is no capacity for additional guests.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Electric blankets
  • Dining table
  • Toilet paper
  • Shower chair
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm

• Executive Studio with Spa Bath

  Features spacious layout and a spa bath in the room or in the private bathroom. This room also features a Nespresso machine and milk frother. This room has no capacity for extra beds or guests.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Electric blankets
  • Coffee machine
  • Dining table
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm

• Deluxe King Studio

  This studio has a super king-sized bed, a spa bath, air conditioning and kitchenware.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Electric blankets
  • Coffee machine
  • Dining table
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm

• Deluxe One-Bedroom Suite

  This air-conditioned suite comes with private balcony/patio, a kitchenette with a microwave and a spa bath with separate shower. It also features a seating area including 1 sofa bed and a TV with satellite channels.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Electric blankets
  • Coffee machine
  • Terrace
  • Dining table
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm

• Deluxe Family Suite

  This family room has air conditioning, cable TV and a microwave. Guests can relax in the spa bath.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Electric blankets
  • Dining table
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm

Guest Reviews

• Stephanie (8/5): - Clean and nice They annoyed me about my dog.
• Parehuia (3/5): -
• Sonia (10/5): Hosts were very welcoming and helpful. The room was a perfect fit for my sister and I and I especially lived te spa bath - Very clean, perfect for our stay.
• Michael (8/5): Very comfortable and convenient layover spot. - Helpful staff and comfortable room. Default programme on the TV was a Japanese drama channel!
• Tikei (8/5): - Great room. Nice and tidy. Very central to Whakatane Strand. The Com restaraunt is a 2min walk away. The spa room was perfect. I enjoyed an early check-in also.
• Jessica (6/5): -
• Maureen (10/5): Clean, comfy with great staff - Clean, comfy. Able to book in early at no extra cost. Spa bath. Spacious shower. King size bed ( we paid a little extra) pleasant staff Very small tea cups
• Paul (9/5): -
• Leilah_Hillman (10/5): Happy! - Super happy with this room. It was spacious, quiet, and comfy. The staff were excellent and there was ample parking! The jacuzzi was a nice touch :)
• Cameron (8/5): -
• Kylee (10/5): - Staff were friendly and accommodating
• Elsie (10/5): - Love location. Near the town center, bars and restaurants. Excellent for families. Friendly staff Excellent facilities Very comfortable. The button to make spa bubble didnt work
• Cherry (7/5): - Excellent location and very friendly staff Bed was not comfortable and spare blanket needed a wash - bedside lamp not working
• Doug (10/5): - Great location very helpful and freindly staff Leaving
• Stephen (8/5): Great place to stay. We were very comfortable. - Location was great, right in town close to restaurants. N/A
• Sandii (9/5): -
• Amy (10/5): - Friendly staff and super accommodating when we were evacuated because of the cyclone
• Katrina (10/5): Loved our stay and will deffs stay again - The property was clean and the bed was comfy. We also got a good size milk which was a bonus There was nothing I didn’t like
• Leonard (8/5): We really enjoyed our stay. All staff members treated us extremely well. - Room was very comfortable. The staff worked very well and the room was always clean and given everything we needed. We liked everything. Facility was in an excellent position.
• Mark (7/5): Good place let down by in room media and aging decor. - In room media - they have gone from sky to something else that is far less effective or entertaining.
• Roberts (8/5): - The Manager was a very nice hardworrking guy
• Joshua (7/5): -
• Celina (10/5): -
• Jessica (8/5): Central to everything - Had everything we needed for the two nights stay. Location provided a good central spot for exploring the area and the room had what we needed with the kitchen set up and lovely spa bath The bed was way too hard. Unfortunately I wouldn’t stay again because of the brick mattress
• Rosalie (8/5): - Location, close proximity to town centre
• Kim (9/5): Great Place - Reception lady very nice Na
• Tramel (9/5): Nice, affordable friendly staff -
• Pam (9/5): - Great location, easy walking to bars & restaurants and estuary
• Sonya (8/5): -
• Alcides Tercio (9/5): -
• Brieana (10/5): Beautiful stay, staff were amazing, beautiful room, Spa bath was amazing, really enjoyed our stay - Good location, nice layout nothing! - only thing was smoking areas but was easy to access them.
• Bennett (8/5): -
• Hayley (10/5): -
• Alwyn (8/5): -
• Geoff (8/5): Great room and location. Very good value for money. - Location good for purpose and quality of accomm very good The was no milk or salt n pepper in room. We arrived after hours decided not to raise issue with manager due to late hour
• Nevaeh (9/5): -
• Aaliyah (10/5): -
• Keith (10/5): Whakatane getaway - Absolutley gem of a place . Phil and Rita are just the best hosts ,nothing is too much trouble. The room was great,large,comfortable and the bathroom was just as good. Would recommend this motel to anyone its just fab. Nothing to dislike.
• CAROL (8/5): Comfortable well located stay - Location, private outside area
• Denise (8/5): Nice handy to shopping pub food bars, beach walk across the road, marae so cool - Cleaning the Room everyday change bed sheets Friendly staff LOL alarm went off someone was cooking
• Julie (9/5): -
• caznbaz1 (8/5): Handy Stopover - Comfortable well equipped unit. Huge bathroom. Friendly staff. Location is handy to shops, restaurants & supermarkets. No criticisms.
• EHETERA (6/5): -
• Erin (9/5): - Rooms were very clean and were not cramped They even supplied a bottle of real milk instead of the longlife stuff some hotels provide. Parking is quite cramped if you drive a SUV
• Carolyn (9/5): -
• Grahame (9/5): -
• raymond (4/5): -
• Julia (10/5): Clean, comfortable, quiet location, walking distance to cafes and restaurants - Hassle free late check in. Great comms from accomodation staff . Clean, quiet, comfortable. Can not fault
• Laurene (8/5): Comfortable, friendly and perfect location for our fishing event - Easy friendly welcome and very comfortable bed, room. Quiet location. Only compalint the shower head was ready to come of and not high enough for me. I'm 5ft 7inches
• Queenie (10/5): Awesome - Great, helpful, friendly staff. Really appreciated the service during our stay.
• Lionel (5/5): - Walking distance to township, and shower & bathroom were huge Car park was like jammed in like sardines. Lighting in rooms were poor especially for old people
• marry (7/5): Fine - Easy to find A disability unit is much easier for me It must be noted they gave me a ground floor unit. Thank you
• Cathie (10/5): Great little place to stay - Close to town but also quiet. Bed and pillow a bit uncomfortable
• Sue (9/5): Well located, comfortable room close to beach and restaurants. - This place is as good as it looks in the pictures, which is great! In a fantastic location, close to everything. Nice and quiet too, highly recommend. Relaxed atmosphere. Well maintained. Nothing, loved our stay!!
• Emily (9/5): We stayed two nights while in Whakatane for a wedding. It was a great stay. - Friendly staff and a great location - we couldn't have asked for more.
• Elliott (8/5): -
• DayTrip52667521183 (10/5): Great people. - Phil & Rita are great people. Very friendly and accommodating. Will go out of their way to help you. Motel is in a great location and rooms are very good. Nice and quiet.
• Alison (7/5): Pleasant overnight stay - room was clean and pleasant enough. good shower, toiletries and towels, small basic kitchen and fridge., table and chairs. Comfy overnight stay, basic and comfortable to rest overnight. very central in town, I am not so used to traffic noise but thats just me. Handy for all shops and bars
• Adrian (10/5): Tuscany Villas is always a fantastic stay thanks to Phil and Rita’s genuine hospitality. - Philip and Rita are fantastic hosts—warm, genuine, and incredibly accommodating. I’ve stayed many times and they’ve always gone above and beyond, including flexible early arrivals and late check-outs. Truly down‑to‑earth people who care about their guests and the local community. Highly recommended.
• Peter (7/5): - Good easy access and walking to shops Heat pump was not effective in cooling room
• Patrick (10/5): -
• Stay53624308203 (10/5): Always made to feel welcome ! - Always enjoy staying here and made to feel welcome. Great management, Close to town and EV charging on site.
• Maarten (8/5): -
• angalinas2026 (4/5): Disgusting behavior by relief duty manager - I have stayed at Tuscany Villas a couple of times , and always found it pleasant however my last stay was far from that.An employee came to the door , unlocked the door and slowly slid it open but would have heard the tv going and slowly closed and locked it , i was in the bath .I saw this as the bath was in the bedroom .... there was no knocking at the door or calling out to make us aware .. The following day had called the office and the relief duty manager whom i know unlocked the door answered the phone I said I would like to speak to management , he said its only him on , I said ok I will ring on Monday. once hanging up the phone the relief duty manager came to the room he was apologetic, however I think he lacked the idea that it was wrong on so many levels and said did you have the windows open i said the windows, curtains and door were all shut and locked , i asked to speak to someone else on the monday and he continued to appologize... I asked the relief duty manager for this to be noted in the diary for someone to call me ( management) by 5pm monday I had not heard anything until I called . I asked Rita was anything noted in the diary regarding the incident from the weekend she said no.... i then explained what had happened..the whole time the relief duty manager had continued divert me from speaking to someone with authority. Phil and Rita have gone above and beyond and been very through in investigating the situation. And not making any assumptions. But asking for what occurred in the interaction and experience with him. I have no doubt that it was the relief duty manager that tried to enter the room as he made a point of telling me only staff have the room keys. The figure that I saw was of solid build. The relief duty manager had lied to me that no one was on site , when I know from the past the management are always on site , he lied because he had never put it in the dairy , he lied because he was the only one on site when the incident occurred there were no other staff members on that shift. And because he got caught out by me he thought he could brush it over , but his behavior was totally unacceptable from checking in to checking out and the manner in which he handled the situation when I clearly told him I wanted to speak to management. The only reason I did not give a 1 star is the fact that Phil and Rita listened to my concerns . Phil and Rita deserve 5 stars
• Farrier (9/5): - Staff where helpfull, rooms were verry clean, location was excellent and quiet even on Friday nights. Our stay was short but enjoyable The only thing was the wifi was not verry strong and would not connect in one half of the room, however this may be due to my phone being old.
• Webster (9/5): - The rooms being serviced even tho I didn't expect it to be, nice and quiet to have some peace, so thx again That couldn't check in or even query, had to press ring button and nothing,
• Colin (8/5): -
• Paul (8/5): -
• Marshall (Yutian) (10/5): -
• Ludger (8/5): Tolle Lage im Zentrum - Zentrale Lage, großes Zimmer, freundliches Personal, Küchenausstattung. TV-Sender sehr eingeschränkt und etwas spezielle Auswahl. WLAN leider zu schwach für Fernsehen über Handy.
• Beth (Mary Elizabeth) (8/5): Pleasant stay in comfortable, clean accommodation. - Closeness to town, cleanliness, comfortable beds & the lovely friendly welcome from Olga. Maybe needs to update booking.com as Satellite TV was advertised but not available.
• Corey (10/5): -
• antont892 (10/5): Excellent stay at Tuscany Villas Whakatāne! - We had a wonderful stay at Tuscany Villas Whakatāne. Special thanks to Phil and Rita for their exceptional hospitality — they truly went above and beyond to make sure all our needs were taken care of. Their warmth and attention made us feel very welcome from the first moment. I stayed together with my son, and he was also very happy with the stay, which made the experience even more special for me. Highly recommended, and we would be very happy to return.
• Sarah (8/5): -
• Jessica (5/5): - Amazing staff, location was incredible Very noisy all night could hear the residents above walking, talking every movement could be heard in our downstairs room. Bed was clean but very bony.
• Brenda (7/5): -
• Andrea (3/5): Ruined by poor customer service experience! - Clean and very tidy British male staff member was behaving erratically and aggressively
• Murray (6/5): Apart from the above, everything else was fine. - Location excellent- easily able to walk to town, restaurants and shops One of the tenants upstairs was drunk and loud, which disrupted people. Noticed that the police arrive the following morning, however did not paint things in a positive light for us.
• Shelagh (7/5): Great stay. Perfect location for boating activities - Didn’t have it. The man who booked us in had bad body odour
• Keith (10/5): Staff was excellent -
• chardae (10/5): -
• Leslie (8/5): -
• Simon (8/5): -
• Honorata (8/5): No problem with facilities and location - Did not use the breakfast Nice friendly staff, my wife enjoyed the spa bath. The bed wasn't very comfortable
• Linda (10/5): -
• Chris (8/5): - Walking distance to town and great restaurants nearby, spa in unit great. We always return to this motel.
• Peter (9/5): Staff were so helpful and accommodating would stay again - Clean and great location Nothing
• Moyeen (10/5): -
• Lara (10/5): We stayed for a week at Tuscany Villas and had an excellent stay. Rooms were very comfortable, the staff were extremely - Easy, convenient location in town centre. Beautiful property, very well kept and easily accessible. N/A
• Andrea (3/5): Aggresive British Male staff member ruined a weekend away with hubby. - The location was good the rooms were clean and tidy Terrible aggressive ,inappropriate unprofessional customer service from a British male staff member. A lovely planned weekend away with my husband turned into an uncomfortable, unpleasant experience. The male approached me inappropriately as I was trying to take groceries into our unit not long after checking in. We were already aware of displaying a parking authority by the lovely female owner and providing our rego#, but this guy seriously was on something. When I went to the office to talk to the female owner after i reflected on his inappropriate behaviour, he again became aggressive and abusive like he was being found out. Luckily the female owner was so lovely.Poor her!! Poor us!! Unacceptable
• Helena (10/5): - Lovely hospitality, very welcoming management! Room was perfect, clean and comfortable. Location is perfect central to all your needs. Although we stayed for one night we highly recommend staying+
• Jansinkje (9/5): An excellent 2-week stay - The very friendly staff and managers are very striking. The cleaning is done very thoroughly. Towels and bed linen are changed properly. It is a safe motel with camera surveillance. It is very conveniently located close to the center and the river. Everything is within walking distance. Good local bus connection, for example with Ohope beach. Nothing.
• Polina (10/5): -
• Kopae (9/5): - Spa bath Location Room allocation Hard bed
• Lewis (7/5): -
• Katie (8/5): Great place to stay at a good price. - Great location with good parking. Room was very clean and spacious. Was just a quick one night stay but had all we needed. Walls are pretty thin and the bed was quite uncomfortable.
• Vanessa (10/5): Very clean and tidy with exceptional staff from cleaners to the managers. Great location and easy to find. - The property is centrally located with the shops at your doorstep, local good pubs and eateries and supermarkets all within minutes walk from the place. Really clean and tidy the staff are amazing, very friendly and fully accommodating. The cleaning staff also are just lovely all having a chat with us and making sure we had everything we needed. Nothing to input here
• Maria Victoria (7/5): -
• Graeme (10/5): A friendly good quality motel. We return here. A. great base from which to explore the Bay -
• Debbie (10/5): Work stop - Good spot and rebooked

Photos