Reef Resort Motel

Name: Reef Resort Motel
Address: 166-170 Nebo Road, Mackay, au

Location: 166-170 Nebo Road, Mackay, au

Star Rating: 4 Stars

Property Type: Motels

About this Property

Convenient Location
Located just a short walk from the Mackay Botanical Gardens, Reef Resort Motel offers easy access to key landmarks such as Mackay Train Station and Mackay Base Hospital.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV, minibar, and tea/coffee making facilities. Guests can enjoy the convenience of a private bathroom with complimentary toiletries, with some rooms featuring a luxurious spa bath.

Relaxing Amenities
Unwind by the outdoor pool or take a short drive to explore Mackay Airport and Mackay Harbour. Whether for business or leisure, Reef Resort Motel Mackay provides a tranquil retreat for all guests.

Book your stay at Reef Resort Motel Mackay today for a memorable experience!

Important Information

Please note that there is an extra charge for late check-in of AUD 50 if not prior arrangment is made.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Fax/photocopying
Car hire
Packed lunches
Paid WiFi
Invoice provided
CCTV outside property
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Reception hall
Exercise/lap pool
Swimming nearby

Rooms Available

Executive Spa Suite

1 Queen Bed
322 sq feet

Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Desk, iron/ironing board, and window screens
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Room service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- No rollaway/extra beds
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
- Window screens
- Laptop-friendly workspace
2 Bedroom Family Suite

1 Queen Bed and 3 Twin Beds
635 sq feet

Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board, and window screens; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Room service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Window screens
- Laptop-friendly workspace
Family Suite

This air-conditioned suite features a mini-bar and a flat-screen TV. It has a seating area and tea and coffee making facilities. Please note that the price is based on 2 adults and 3 children or 5 adults. Please note that there is no capacity for additional guests.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Linen
- Toilet paper
- Trash cans
- Cots
One-Bedroom Suite with Spa Bath

This larger air-conditioned suite features a spa bath and a flat-screen TV. It also has a seating area, a mini-bar and tea and coffee making facilities. Please note that there is no capacity for additional guests.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Toaster
- Linen
- Entire unit located on ground floor
- Toilet paper
- Trash cans
- Cots
Queen Room

This air-conditioned room features a flat-screen TV. It also has a mini-bar and tea and coffee making facilities. Please note that there is no capacity for additional guests.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Linen
- Entire unit located on ground floor
- Toilet paper
- Trash cans
- Cots
Twin Room

This air-conditioned room features a flat-screen TV and tea and coffee making facilities. Please note that the price is based on 2 adults and 1 child or 3 adults. Please note that there is no capacity for additional guests.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toaster
- Linen
- Entire unit located on ground floor
- Toilet paper
- Trash cans
- Cots

Guest Reviews

Barbara (1/5): -
Laura (5/5): -
Amanda (1/5): This place is the most disgusting accommodation I’ve ever come across. There was hair everywhere including inside the fr - Nothing!! Hair everywhere Bed bugs Holes in doors No tea coffee or milk Holes in towels 1 pillow each No blanket just sheet Horrible place
Rowena (9/5): -
Maleah (10/5): -
Tatyana (8/5): -
Angela (2/5): The stay was very outdated, very uncomfortable, dirty, and not a good value for what was offered! - The location was easy to find and on the main road. It was fairly easy to find, but the main business sign was not very visible at night when we arrived. The sign was not lit, either due to broken lighting or lights not present. When we arrived, the staff was waiting out front. It was an extremely easy check-in process, as they didn't require any identification or documentation. The staff made comments to my young daughter that I found to be inappropriate, which made me uncomfortable. When we arrived in our room, it was very outdated and felt dirty. The flat surfaces felt grimey and sticky. The air conditioner did not work very well throughout the night. The single bed in the room was extremely uncomfortable because we could feel every spring in the mattress. The three of us shared the one queen-sized bed so that we could sleep a little more comfortably. The bathroom door barely closed and did not lock. The small refridgerator in the room had what looked like mould and grime in the seals around the door. I would not recommend this place to any family or friends.
Frank (5/5): -
Amie (10/5): - Lovely owner and quests & was a very compatible and cosy chilled stay 🙂
Patricia (8/5): I enjoyed my stay. The accommodation was suitable and met my needs while staying for the weekend. - I did not have breakfast while staying at accommodation. Needing extra bin liners for the bin in the room.
Jordden (1/5): - Nothing cause I paid for this room came there and they kicked me out because I'm a local it happened to me 3 times that day lol still haven't got the money back
Lynette (9/5): -
Anthony (7/5): An older motel with sensational staff and good comfy bed. - Amazing and very helpful staff It just felt old. Half finished stuff.
Garry (7/5): Ok - Location and quiet Toaster not working. Toilet bowl water not clearing. No tea towel and no dish washing liquid. Single bed moves.
Charlotte (8/5): -
Gail (3/5): Not enjoyable - What breakfast? It was poorly cleaned. The beds were hard. Condiments were in short supply. No tea towel etc. the toilet seat lid didn't fit properly.
Bettina (8/5): - Clean Getting old, needs updating
kylie (10/5): -
Dallas (8/5): -
Belinda (9/5): Family friendly, wonderful location. Will definitely stay there again. - Fabulous staff. Great communication
Lane (10/5): Great place, love it. - Room and location is spot on. Pillows are a little to soft
Bevan (7/5): Good - Nice Nice
Andrew (9/5): -
Elysee (10/5): -
Megan (3/5): Won’t be staying again - Position. Good shower pressure Only one pillow each, no one attending reception - rang the bell several times no one came. Called the number for after hours even though we were within hours got message bank with just a single name then leave a message. Then a person came after calling twice and he didn’t know what to do and had to go and get another person who was sitting in a room where they could see our car waiting. Only two towels for three people. Couldn’t set the Air con. Old furniture stored out in the open like a tip.
Sandra (8/5): -
Brendan (8/5): -
sam71 (8/5): Very friendly staff - Very friendly staff, room was clean, stayed in 1brm upstairs. Great little balcony, quiet No tv in loungeroom, but small one in bedroom
Crawford (9/5): - Comfortable beds Nothing
Watts (8/5): - The pool and that it was across the road from the pub
Donna (9/5): Staff very welcoming and helpful -
Donna (9/5): Staff very welcoming and helpful -
George (10/5): - It was tidĥn̈nothing
Namasivayam (10/5): Awesome experience. - Very friendly people goes extra mile to help Nothing
Mick (8/5): Served the purpose. - Walking distance to Legends on the Lawn. Served the purpose.
Cassandra (10/5): - Staff - Jai is very friendly and helpful.
Adam Mathieson (3/5): Really poor presentation and cleanliness of the rooms was less then average. -
Braiden (10/5): -
Shane (4/5): Not good value for money - Good location Friendly staff Rooms very very old, broken toilet seat, dodgy shower, smell of damp in room, no smoke alarm in room, $175 for a night is way too much
Tracy (1/5): -
Lachlan (10/5): - Clean, comfortable rooms/bed. Customer service was excellent. Highly recommend staying here Absolutely have nothing bad to say about the stay
Sue-ellen (6/5): - Great area. Needs a revamp and some cleaning. Maybe a double check on rooms before guests go in.
Amy (10/5): Lovely night away - Staff were friendly, check in was quick, room was clean, loved the back patio
Brooke (6/5): - The botanic gardens was a close walk away, same as a 24/7 IGA -Cole’s. Close to the airport
THOMSON (8/5): -
Joel (6/5): - The property is in a good location for travelling through. The beds need updating urgently and they squeak... a lot!! Parking is first in best dressed, so if you go out for dinner, you'll likely lose you close spot and have to park elsewhere. Restaurant was closed for dinner and breaky.
Warren (6/5): -
Wanda (7/5): -
Meg (1/5): - Would never go back Made us pay twice
Deirdre (8/5): - Plenty of space. Walking distance to shops and pub Quiet rooms and friendly ataff
Vivienne (10/5): -
Bevan (7/5): -
Verified traveler (6/5): - It felt under the standard, or at least below the ones I stayed before for same price.
Jamie (9/5): Superb -
Julie (9/5): Superb -
Potts (7/5): Good -
Debbie (5/5): A nice place to stay with the exception of the bed being uncomfortable - Staff extremely helpful, heaps of hot water and shower pressure. Heaps of parking. Clean and tidy and walking distance to town centre. Bed to hard and extremely uncomfortable, only needs a topper to make it comfortable.
Mark (8/5): Very good -
Shauna (8/5): Very good -
Paula (10/5): Motel always caters for our needs & extra parking for trucks or caravans - Clean room, very roomy. Staff very helpful Close to CBD Restaurant available Had to depart at 10am,would like to stay bit longer than departure time.
Lowrey (3/5): Poor - Location was pretty good It was a family suite with 5 beds but we were only given one tiny sachet of shampoo/conditioner (suited for one person) and NO soap at all. There were 2 clocks in the room and both were set to the wrong time. There
Patricia (10/5): Exceptional -
Melissa (5/5): Average - Curtains were stained and bed linen was what I’d expect to find in a kids room. We were travelling with children and needed 2 rooms and these originally were at opposite ends of the hotel had to pay additional for rooms to be moved closer and they still weren’t next to one another.
Tom (8/5): - Looking a little tired and dated and needs up-grading. Room very basic. Helpfulness of staff was very good.
Jason (10/5): Exceptional -
Yvonne (8/5): Very comfortable -
Alison (8/5): Very good -
Vickie (10/5): Most enjoyable stay, wish it could have been longer! - The hosts were very friendly and helpful. The rooms were huge with lots of bench space. The location was great with the Shamrock Hotel just across the road. There was nothing not to like.
Julie (8/5): Very good - Clean and comfortable, warm welcome.
Roger (5/5): Passable -
Paul (10/5): Exceptional -
Wade (7/5): Good - Location and staff Little bit pricey for what you get and how old it is
Geoffrey (7/5): Good -
Andrew (10/5): Exceptional -
Mathew (3/5): Much better places to stay in Mackay for the same rate - Staff are friendly Rooms are very run down the one we stayed In had holes in the walls that were only half fixed the door handle on the front door did not work looks like it’s been opened with a crowbar and kicked open
Lisa (7/5): Good - Friendly staff Limited breakfast options
Shaquira (4/5): Disappointing -
Trent (10/5): Exceptional -
Michael (5/5): Passable -
Aquarius (6/5): Pleasant -
Daniel (4/5): Disappointing - Location was good, with great air conditioning and a spacious room Bed was terrible, felt like we were lying on cement.
Keith (6/5): - Room was dated within, broken fittings including fridge. Bed was clean.
Susan (7/5): Good -
Dv (1/5): Wouldn’t go there again - Pool When we arrived there was a dirty towel in the bathroom, a piece of pizza and a can of soft drink in the fridge and there was damage to the main door which was very disappointing
Deb (1/5): Will never go back and feel a refund would be appropriate - We booked in at 3:40 and went to the room, there was a smell in there and the floors felt sticky. The shower mat had a big hole, there was mold on the ceiling and the shower screen and the fridge was dirty. We checked out at 5 the same day. The room was not as the pictures inferred. Could not stay as it felt unhygienic. Nothing.
Mariah (7/5): Good -
Dean (8/5): - Friendly staff and clean room
Paula (5/5): Passable -
Maddie (2/5): Stingy as hell - Good location at least, on main strip Not even a bowl for breakfast in the morning. Not even a plate but some oval shaped thing. No little bit of milk for coffee either. Talk about stingy. One chair at the table…
Roger (6/5): Pleasant -
Cassandra (2/5): Very poor - There was nothing at all to enjoy with this accommodation. Room very out dated, bed hard as a rock and the laundry facilities were dirty and to top it of the dryer didn't work and the owner refused to refund the $4 that was wasted on it.
Niclair (5/5): Passable -
Bruce (3/5): Not good at all best part was leaving in the morning - Nothing Shower shorted water into the roof Pulled sheet back on bed black bugs come out from under sheet No cold water in fridge No milk in fridge for coffee Will never stay there again not impressed at all
Toko (10/5): Great - Awesome stuff Bula Vinaka
Dave (9/5): Superb -
Mark (9/5): Superb -
Danielle (6/5): Pleasant -
Debra (2/5): - My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Steven (2/5): Very poor - Very misleading photos
Michael (9/5): Superb -