Mont Clare Boutique Apartments

Name: Mont Clare Boutique Apartments
Address: 190 Hay Street, Perth, au

Location: 190 Hay Street, Perth, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Apartments with Private Balconies

Spacious Living Areas and Laundry Facilities

Convenient Amenities: Gym, Outdoor Pool, and Secure Parking

Experience the ultimate comfort and convenience at Mont Clare Boutique Perth Apartments. Indulge in the luxury of private balconies, spacious living areas, and convenient laundry facilities. Stay active at the small gym, relax by the outdoor swimming pool with sun beds, and enjoy peace of mind with secure parking available. Book your stay now for a memorable experience in Perth!

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please inform Mont Clare Boutique Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. A damage deposit of AUD 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Guests arriving outside reception opening hours are kindly requested to provide their mobile phone number in order to ensure automated key collection is possible. Please inform the hotel in advance. Contact details can be found on the booking confirmation. Please note that there is a 2% charge when you pay with an American Express or Diners Club credit card. Reception opening hours: Monday to Thursday: 9:00 am to 7:00 pm Friday: 9:00 am to 6:00 am (Sat) Saturday: 9:00 am to 6:00 am (Sun) Sundays & Public Holidays: 9:00 am to 2:30 pm

Policies

Check-in: 02:00 PM - 05:30 PM

Check-out: 10:00 AM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
First aid kit available
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
CCTV outside property
Access to health care professionals
Key card access
Television in common areas
Free wired internet
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Exercise/lap pool
Secured parking
Swimming nearby

Rooms Available

Disabled One Bedroom Apartment

1 Queen Bed
700-sq-foot room with a balcony

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV, digital channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Sofa bed, washer/dryer, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Daily housekeeping
- Free WiFi
- Dryer
- Bedsheets provided
- Highchair
Disabled Two Bedroom 1.5 Bathroom Apartment

1 King Bed and 1 Queen Bed
915-sq-foot room with a balcony

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV, digital channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub or shower, free toiletries, and a hair dryer
Practical - Sofa bed, washer/dryer, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Fan
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Daily housekeeping
- Free WiFi
- Dryer
- Bedsheets provided
- Highchair
One-Bedroom Apartment - Disability Access

The rooftop pool is a top feature of this apartment. The air-conditioned apartment has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This wheelchair accessible apartment features a washing machine, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Shower chair
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
One-Bedroom Apartment

This air-conditioned apartment features a private balcony and full kitchen and laundry facilities.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
Two-Bedroom One-Bathroom Apartment

This air-conditioned apartment features a private balcony and full kitchen and laundry facilities.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
Three-Bedroom Two Bathroom Apartment

Bright apartment with 3 separate bedrooms and 2 bathrooms. Features include a fully equipped kitchen, washing machine, dining area and living area with TV, DVD player and satellite TV . Please note the rate is based on 6 guests. Maximum occupancy is 8 guests (see hotel policies).

Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
Two-Bedroom 1.5 Bathroom Apartment

This apartment's standout feature is the rooftop pool. The air-conditioned apartment features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a patio are featured in this apartment. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
Two-Bedroom Two-Bathroom Apartment

The rooftop pool is a top feature of this apartment. The air-conditioned apartment has 1 bedroom and 2 bathrooms with a walk-in shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a patio, this apartment also features a washing machine, a seating area and a flat-screen TV. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
Two-Bedroom Apartment - Disability Access

This apartment features a rooftop pool. The air-conditioned apartment has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This wheelchair accessible apartment features a washing machine, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Shower chair
- Rooftop pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access

Guest Reviews

Kwok Chiu (4/5): Bad Experience in this apartment - We didn’t receive the email about how to check in because we were late check in to the apartment. When we arrived the apartment then we had to call the emergency number to the staff to solve it. Since we lived there for 2 nights, the second night we couldn’t use the card key to get in the apartment. Luckily the guest helped us for the entire door but couldn’t get in our room. So we had to call the staff again. It totally cost us around AU$20 for the telephone fee. Also, two nights couldn’t connect the wifi and the staff said we should call the other staff to solve it. I haven’t never seen like such bad apartment.
Luke (10/5): - Best views and location for best price felt right at home
Mel (6/5): - Had to dispose of food due to bugs in Kitchen also in bathroom - check-in was stressful as I was belittled by unsmiling reception man due to not having correct ID - he relinquished saying "he was putting his job on the line for me but he'll do it just this once in future I should carry correct ID" - ridiculous as in my late 60s carrying digital ID and travelling alone I didnt really pose a threat and my room was already paid for - duty managers name on board was Reese
Hanah (6/5): - Likes: It is in the City. Good to stay as we needed to move around in the city that week. I had 4 kids with me and it was good to have the pool for them on a 38deg summer day. Dislikes: Poor condition of apartment. Boiling kettle leaked at the spout. Electric stove working poorly that it took 30mins for it to heat up the pan to cook pancakes for breakfast for the kids. The on and off sign on the electric stove can no longer be seen. Kitchen knife is blunt. Aircon is in the living room only and not positioned well. It cooled the living room but the bedrooms was still hot and stuffy. So the living room ended being freezing cold for the bedroom to be nice and cool to be in.
Natalie (10/5): - Close to free transport into the city and plenty of local dining options.
Holly (8/5): Good - Great location, property a bit run down
Vicki (4/5): - I liked that I could change room allocated due to limited mobility, so the like would be that staff were helpful. However, the unit was very dirty. Won’t stay again.
Renata (2/5): - Lady at reception wasnt no help at all. Telling to me to go and get money out. Mangaed to in the end came back for our room and they were closed. Im very upset she didnt even say they were closing the reception
Kristy (2/5): - I could not even sit on a chair , the whole place was filthy, i was there the whole of ten minutes and walked out. Infested in cockroaches
Roslyn (8/5): - Needed to climb stairs . Lift stops at 5th floor. All else good. No milk, arrived very late. Coffee and tea only.
W9311RJjamesm (2/5): Unsafe and Unacceptable Experience - Unsafe and Unacceptable Experience My family and I stayed at Mont Clare Boutique Apartments on the night of 10th-11th November, and our experience was absolutely unacceptable. At 2:00 a.m., the overnight manager allowed three intoxicated strangers access to our room. This was not only a shocking breach of security but also an incredibly distressing experience, especially as we had our two-year-old daughter with us. What made the situation worse was the manager’s indifference. Instead of addressing the issue or prioritizing our safety, they merely questioned the trespassers about how they entered the building and walked away, leaving us feeling completely vulnerable. We were unable to sleep for the rest of the night and felt unsafe throughout our stay. I have since reached out to the hotel to address this matter and request compensation, but they have failed to respond. This lack of accountability and care is extremely disappointing. I cannot recommend Mont Clare Boutique Apartments to anyone, especially families. Security and guest safety should be a priority, and our experience made it clear that it is not.
Fonda (2/5): - Rooms are dirty and there’s cockroaches.
Ainslie (2/5): - I was not even able to use my booking. Deposit was excessive. Very very unhelpful. Need a full refund. Would never use again.
Jason (6/5): - The shower screen door was broken, the soap holder needs tightening up, balcony screen door needs repair. Maybe more bowls.
Alexandra (2/5): - We stayed at Mont Clare Boutique Apartments for one night, and it was one night too many. The check in was easy enough but that’s where the positivity stops. - There were exposed fixings in the floor, which was incredibly dangerous considering we were travelling with two young children. - The mould throughout the bathroom was disgusting and showed how poorly maintained the rooms were. - Everything about the apartment was dated. - There was exposed metal corner angle in the kitchen. - The TV did not work - The wifi reception didn’t extend to the bedrooms - The lift felt unsafe as it shuddered to each floor. - When trying to go to sleep, footsteps could be heard (from what sounded like the apartment below). - The drier door kept popping open, and the drier made our clothes wetter - There were no power outlets in the main bedroom - The paperwork from a previous guest was in the apartment which evidenced the poor cleaning between guests. If you are considering staying at Mont Clare, don’t.
Amanda (4/5): - The 2bed/1bath apartment was full of dozens of huge moths when we arrived, there was a used bandaid on the dining table, the dishwasher was broken, one of the towels had a huge black grease stain, there were no power points in the main bedroom and the only lamp in the entire apartment was a tiny one in the small bedroom. The overall feel of the apartment was tired & uncomfortable. The beds themselves were extremely hard but the sheets & pillows appeared clean. The pool area in the carpark had no chairs of any kind to sit around the pool. This area of the east CBD also isn’t particularly nice to stay in over the weekend (not the hotel’s fault). Communication with the hotel is infuriating, phone hold times are long and emails don’t get responded to. The only good thing was the guy at the front desk who was very helpful & resourceful.
Robert (6/5): - Property very outdated and old. Simple things like bedside lights not provided as light switches are outside the rooms. TV the size of a laptop screen, in need of a refurb, things hanging off railings. If you want something Cheapish and nasty close to city its ok.
colleen (4/5): - the property is disgusting, the toilet door dosent open property, we couldnt open the dishwasher, its a disgrace
Russell (6/5): - Not allowed to park additional cars had seven guests staying three vehicles in total only allowed to park one car in the secure carpark offered to pay for extra parking was denied this request had to park extra vehicles in public car parks away from the venue.
Adam (4/5): - The only thing I liked was its central location to my needs.
I8329RCmadisonr (2/5): Poor service for unforeseen circumstances - Poor service - i understand that there is a policy for cancellations, but when the cancellation is out of the control of the person booking, there should be some consideration to why the sudden cancellation and work with the customer to come to an agreement for some sort of refund (just not a refund at all). The room could of been booked out again and we were considering rebooking, but because of the service we well not be using this accommodation again. Partial refund should of been considered at the least, considering the situation that was given. Do not book this hotel if you have to cancel due to unforeseen circumstances.
Blair (6/5): - Walkable to city mall train station to freo river beer garden lucky shag 10 walk along swan river
Cholticha (6/5): - Not what I expected price is to high
DayTrip65730404209 (2/5): DO NOT STAY!! - Ive just read the recent reviews here and wished I had written this earlier so others could have avoided this hole of a place!! I stayed here about a year ago & see NOTHING has changed!! I arrived after hours & had paid for a bottle of wine to have in the room. Got into the room, no bottle of wine, the door to the bedroom was missing, the freezer was dirty & basically it was a crap room. I went out for dinner & came back & found my swap card did not work!! I called, called & called the emergency number & NO ONE answered. I ended up sleeping ON THE COUCH IN THE LOBBY!! which was dangerous as I had my hand bag with me people walking pass through out the night. Next morning, obviously very angry with the situation from the night, got offered bottle of wine for compensation, I didn't want that as I received my bottle that I already paid for. I said wanted a refund. The DRAGON OF A MANAGER said that I never called the emergency number as someone would had come & seen me. I called the number from my phone & sure enough the maintenance guy didn't have the phone on him, how convenient (not). They never refunded me as they claimed that they checked the phone & I never called. DO NOT STAY HERE unless you want crap room & service with NO customer service.
Takashi (4/5): - TV controller doesn't work. The Internet signal is too weak so unable to connect wifi internet.
Les (8/5): - No freezer, no aircon in bedrooms, no where to hang towels in bathroom. Apartment was very spacious, staff all friendly, politely and helpful.
Bernadette (2/5): - The property needed a good clean, no cleaning products provided we purchased our own. No basics like cutting boards or sharp knives were provided in the kitchen. Beds in 2nd room were supposed to be single but made up as a queen, this couldn’t be fixed until day 3 of our stay = 2 not very happy teenagers. Reception hours are not as stated on the reception doors. Limited and very tight parking, be prepared to climb out the passenger door. The roof in bathroom was leaking as was the kitchen sink. Reception didn’t seem to phased about the leaks. Best thing about the apartment was we didn’t want to be there so spent as much time as possible out exploring Perth.
Verified traveler (2/5): Pay a bit more and somewhere slightly nicer - The place smells of the green type of smoke, its dirty and broken, the bed is very old and uncomfortable
Dream22889534286 (4/5): Felt really uncomfortable & dirty - Decided to stay in city for 2 nights picked this apartment photos online looked really nice & comfortable after a busy 9 days prior, walked into to apartment felt very disappointed nothing like online that’s for sure walls dirty, kitchen benches slimy, the whole place actually needs a revamp. The bathroom was horride did some washing the clothes airer was completely broken so was hard to dry clothes , got plates out of cupboard they were absolutely disgusting dirty as the cutlery was filthy you couldn’t use it. The hall ways smelt it was not worth the money we paid for. We went to the roof top pool as hot day to find there were no deck chairs to sit on just the ground. Will never come back very disappointed
Simone (8/5): - Comfortable, great location for what we needed
sarah1606 (2/5): Dump - This place is a dump. Bugs in the bathroom, broken floor and cupboards. Staff who seem like they don't want to be there. Basically no parking (all prioritised for permanent residents) Only positive is the location. Wouldn't stay here again, much better options nearby.
Bronwyn (6/5): - Close to transport
Margaret (8/5): - It was quiet clean and convenient with red cat bus transport into city. Didn't dislike anything. We recommend this place as reasonably priced and staff very helpful. We will return.
Devna (2/5): - Apartment is extremely run down, not furnished properly and the corridor smells like cigarettes. Don't waste your time.
Leigh (10/5): - Great
Leigh (10/5): - Great
Alishia (8/5): - Was a nice clean place to stay
Terry (8/5): - Thank you - very good stay
Amanda (10/5): - Cannot thank the staff enough for going above and beyond in helping me during my stay. Very helpful and kept checking in on me when ever they saw me after my day surgery. Thankyou so much and would defiantly stay here again.
Daniel (6/5): - Television did not work, toilet was leaking. Paper from that I t was ok
Anthony (2/5): - We filed a complaint and requested a refund. We walked out after seeing the property. Reception was not willing to help to solve the problem. It’s not like as shown in photos. Bathrooms are unacceptable condition. Wotif is not very transparent in presenting the property online.
Luke (10/5): - Good staff
Luke (10/5): - good staff
Jason (8/5): - Good place for a family to stay on a budget.
Judi (6/5): - The proximity to the Perth Concert Hall was excellent. We were not advised that to access our apartment we needed to catch the lift to the 5th floor and then a flight of stairs to the 6th floor. The parking was extremely limited and only suitable for small vehicles, which we were also not advised about. The table in the apartment was water damaged and badly needs re-sanding and varnishing, and the some of the chairs were damaged and too unsafe to sit on.
N8049YSdavidb (2/5): Be careful - check in during normal hours only - Extremely poor customer experience with Mont Clare Apartments. Made a last minute booking and requested a late arrival. Followed the instructions provided to provide mobile etc so they can provide info for auto access. Received NO email or call from them. Arrived and tried the number provided on the reservation. No response. Had no option but to leave and find another hotel. Disappointing response when raising a customer complaint thru Booking.com ~ Claimed I was a no show despite evidence showing I arrived and tried to reach them. Said I hadn’t called the after hours number (that wasn’t provided other than apparently “on the doors” that I didn’t spot. May be nice inside: maybe you’ll be ok if arriving during standard check in hours.
Rhani (6/5): - Unit served its purpose, needed a deep clean and an update.
Beverly (10/5): - The staff were excellent. We had a problem with our washer/dryer. Wayne the maintained man was there within two minutes. When he realised the dryer was broken, he took our washing to the hotel’s dryer and returned it when dry. Very impressed.
Amy (2/5): - Definitely not worth the amount we paid!! Way over priced, Old, outdated, workmanship non existant. Fridge was that loud we had to turn it off to sleep. Cracked basin. Dishwasher not working. Just so badly upkept. And for that price, never again!
merc8989 (8/5): Room for improvement - Our favourite hotel when in Perth because of the apartment size, washer cum dryer, kitchen, location, friendly staff and good value. However areas for improvement include parking bays, stronger wifi and cleanliness. Easy access to the malls via free CAT bus service. Wifi signal was very weak and unstable for this recent trip.
Charmaine (4/5): - Dirty vinyl floors. Looked like it hasn’t been mopped prior to us staying. And there’s cockroaches in the cupboard and dirt. Just poor condition all over.
Tara (4/5): - Overall the room was old, the bathroom has no shower recess, which meant the bathroom flooded, and the water flowed out to the bedroom carpet, and the bathroom became very slippery. No bench space in the bathroom. And the lights flickerd constantly.
Patricia (10/5): - For my purposes it was really good.
Julie (8/5): - Was clean and comfortable and Reece at reception was pleasant and helpful
Elsa (2/5): - The beds were very cheap, hard as a rock. Could not sleep for the 2 nights there. Also the photos online do not look like the room we got. The bathroom was for a disabled person and the ties grout was black. When asked for wine glasses 2 times, didnt get them until the next day in the afternoon. The street was very loud. Would rather stay at YHA.
144scl (8/5): Room was clean, receptionist was friendly and lovely. - I am not one to write a review but due to the amount of bad reviews on this apartment. I thought it would deserve a review. It is not a five star apartment, but is priced appropriately, rooms are clean, Staff were all welcoming and friendly. In particular the lady on the front desk, who was lovely on the phone and in person. Car parks are tight, you would want to be a good driver as the spaces are tight. Most the parks are taken by what looks like permanent residents. We always found a park but we all had to get out of the car first, so it could be parked as the parks are that tight in a med size car that you can't open the doors and my husband struggle to get out of the drivers side. Yes we got the apartment with the person upstairs that must be watering plants, soaking you down below, but we just didn't use the patio. We read there was there was no dryers, they are actually washer/driers in one :)
David (4/5): - We asked to change room as the room we were given was terrible. Torn laminate on vanity in bathroom and the track of the shower screen was moldy and the door was broken on the trough. Even add to wash the dishes before use as they had food stuck on them It is time to spend some money on renovating as the last 2 time we have stayed at Mont Clare the apartments have been horrible. We have had family staying at the same time and they go a beautiful renovated room so we know the rooms are there we just never seem to get a nice one. Probably won’t come back again.
Paul (6/5): - Not at all impressed with this place. Did not get the room we booked. Condition of property we did get was poor. Bathrooms not to a reasonable standard of cleanliness. Consider this a second rate property and will not be using again. A bit of a dump to be frank.
Arun (4/5): - Property is old and needs love. Not clean. Water leakage . Shower old. Not enough pillows. No milk. Not enough coffee sachets Balcony floor cracked and looks unsafe.
Roger (6/5): - Property advertising pool. No pool available. Should be on website. Feel ripped off.
Jenny (8/5): - Close to bus
Pam (4/5): - AC cover off, serviced and cleaned during our stay at 4pm Pool out of service - not informed prior to stay Fridge leaking from the back onto the floor Wifi wouldn’t connect, 3 further passwords given Could only use Netflix or YouTube if had a dongle, not informed prior to stay Bathroom sink tap wouldn’t turn off completely Using the shower hose in the bathroom, doesn’t turn off the tap to make it separate and just flow into the hose Bath was extremely slippery Location was good but overall, poor communication and definitely needs an update!
Kiah (2/5): - Pool was not in use- but was not informed of this, kids very disappointed. Room states king bed- was 2 singles pushed together. Room very dirty- shower had hair in it (not ours!), bed sheets were not tucked in, only laid on bed, dining table chairs stained, air con was not cold. No information in room at all regarding free wifi code or attractions in and around Perth. Very unsatisfied and would never stay again.
Brent (6/5): - This was an OK place to stay good value. Could not use netflix etc.on TV. Was ok for one or 2 nights.
BRENDAN (6/5): - I wouldn’t use the word boutique to describe these apartments. It was perfunctory and ok but they all need a little TLC to make them comfortable
Krishna (4/5): - ideal location. Unfortunately, the property was dirty, cockroaches and ants were in the room, and toilets were leaking. When we tried to talk to the receptionist they were rude and unhelpful. I would not recommend this place.
veronica (8/5): - Reasonably priced for being so central. Easy access and able to walk to Optus Stadium and Barrack Square for ferry and bus tours. The room did need maintainence on sliding fly screen but it was lovely and clean.
amydM6842MM (10/5): Excellent customer service!! - Stayed here for two nights technically 1 as I was in having a procedure in hospital. I was kept in overnight therefor didn’t get to stay my final night. I was worried I wouldn’t make check out before being discharged as my room still had my belongings. The staff were amazing, as I was not feeling the best they allowed me to check out later so I could rest before my flight back to Esperance. The service was great I couldn’t fault, the rooms are standard, clean and perfect for a family. No issues. Will be staying again
Preben (10/5): - Service was excellent and very accommodating for guests. The location is very convenient and close to the CBD with free city service access. will definitely return.
Amanda (6/5): - Extremely rude customer service from Receptionist.
Bruce (4/5): - This was a really depressing and downbeat place to stay. It was a real shambles and in a state of advance neglect and disrepair. Not a good experience.
O473CCjakea (2/5): Horrible service, shady staff - Reception are useless, lady has an attitude, I made a complaint about constant construction noises over several days mentioning that they should have advised me of said work happening so I could arrange other options and that I'd like a partial refund as half my stay was interrupted with very loud drilling and hammering, I went to Reception and told them I'd sent an email so I have it in writing, they opened the email I'm front of me and said they'd look into it, this was the 11th Jan, I've been chasing them up since then and it is now the 22nd and finally had the very rude lady from the front desk give me attitude and tell me it's a permanent resident and there's nothing she can do, she makes that very hard to believe considering they've avoided me for as long as they have even after several emails and calls trying to get an answer from them when I know full well they seen my email on the 11th, very shady, not to mention I still haven't recieved my security deposit and had to chase that up and am still waiting, do not waste your time here
GanbyG (2/5): Terrible, avoid this place - Room Condition: Room on the 6th floor was not as described and depicted in the photos. The room had an uncomfortable odour, and the furnishings were worn and dated. The lift only stops up to 5th floor. Hygiene Issues: The towels provided were stained, and there was only a minimal amount of shampoo and body wash for our family of four. Additionally, the cutlery and dishware were partly cleaned, and the carpets had large noticeable stains and spots. AC and Hygiene Concerns: The only air conditioner in the living room in the 2 bedroom apartment was noisy and emitted a fungi smell, which raised concerns about hygiene standards. Ineffective Customer Service: When we finally managed to find the front desk, the staff's attitude was rude and unhelpful. The front desk timetable appeared to be random and inconsistent. Early Check-Out: Due to the unsatisfactory conditions, we decided to check out the next morning, hoping that the issues would be addressed promptly.
Verified traveler (4/5): Dont book here avoid dissapointment - Dont believe photos, Anticipated a great stay should have gone elsewhere but no refund. Smelt of fresh and stale cigarette smoke all the time,2nd floor reported this and pool dismissive seem not to know, no bath plug, leaking air Con, no fans in bathroom. Beds comfy relatively clean, No power points room The dining chairs were broke ricketty, no bath plug and the air conditioner leaked. Whilst it was clean enough and the beds comfortable there was not power points in the bedroom. We had planned to relax in the apartment and spend time in the pool. Getting to the pool involved walking across the carpark and up three flights of stairs to find it out of order. Knowing Perth was experiencing the hot weather we choose this hotel due to this option and proximity to public transport. When returning to the front desk from the unusable pool and questioning this response was. Oh, the work men must have closed it off it might be open tomorrow. We were checking out tomorrow. Surely the front desk knows what is happening in their hotel. They did not seem to care and were dismissive. Another guest commented that this is a frequent issue with the pool. There were not fans in the bathroom to deal with moisture water. Given the constant smell of smoke there could not have been smoke detector a saftey issue for sure.At checkout I mentioned the smoke and again no response. Gladly none of us had asthma and we managed to run the leaking airconditione that minimised this.
Rory (2/5): - Initially, my partner was not allowed to check in as my flight was delayed. Overall condition of the room and its facilities was terrible. Air con leaked water. Hallways stunk of cigarettes. Paid $20 for parking. Was told where we could park and there was nothing left. Refused a parking refund.
Cody (2/5): - -Bathroom had mold throughout the shower and basin -Broken /cracked basin -Basin in the second toilet leaking water. -Water leaking through the tiles on the bottom of the wall behind the door. toilet floor was covered in water this morning 24/12/23 (son slipped over) -Holes in the walls -Stains on the carpets -Remote controls for the air-conditioning and television didn't work. - Clothes left in the dry/washing machine from previous guests. - Beds were extremely uncomfortable - Cockroach on the kitchen bench. -Hot and cold-water taps reversed, luckily our children did not have the first showers. -Mold on the bathroom floor -Cutlery dirty and left in the dishwasher from Previous guests. -Air-conditioning leaking water. Reception was contacted multiple times in regards to the issues - stated the maintenance man would come and review complaints - maintenance man never attended. -Inaccessible car parking We left and returned to find no car parks available. - called reception and were told to park in overflow car pack- unfortunately our car height didn't allow us access. After being told height was 2.4 metres. The photographs of the hotel rooms were definitely not a true representation of the rooms at all. Unfortunately, these were the worst hotel rooms we have ever stayed in.
Scott (6/5): - Neither a boutique, nor a hotel, a largish 1980s apartment badly in need of a refresh. - place was exceptionally grimy with horrid carpet and unexplained stains on walls and counter, although the linens were clean. Parking garage inaccessible so parked in street. Probably normally ok for FIFO miners, not really a “family vacation” type place.
Melodie (2/5): - The room smelt terrible, not given the parking promised, cockroaches in the room
Fernando (4/5): - Not even sure where to begin... The location is suitable, close to the city, restaurants etc. However, it is poorly maintained. From cracked and broken tiles, to holes in the curtains, brocken cupboard doors hanging off the hinges, stove top yuck, oven..don't even go there...toilet and shower off the pool area has been dismantled years ago, and still sits with the rubble pulled off it where it fell...Stairwells are used as toilets, with the heat the vapours from the suspects whom urinate on them raise, making it quite disgusting. Had to request towels as only provided one towel for each of the guests for whole week. And finally got asked three times in the week if I had parked my vehicle in the parking area, attempting to charge me over and over again, after I secured the parking for a week at $120. Appears to be simply a money making machine, with no concept of customer service, and or satisfaction. Add to that, the fact that sleeping in this establishment is pure luxury, with sirens, screaming drunken crews all night long. These thugs urinate on the street, fight, scream, and vandalise whatever they can get their hands on. So, in a word, would I come back? not in a million years, or if it was the last accommodation in Australia!!! I rather sleep on the gutter, it may be cleaner, and safer !!!
Bhaveshkumar (6/5): - The communication was very poor and not helpful in accommodating simple requests like adding my wife's name to the booking so she could check in at the hotel.
Beverley (2/5): - What was supposed to be a beautiful, relaxing time for me, my Son and three Grandson's, after their Mother was recently bashed, by her ex-partner and suffered brain damage and has been in hospital on life support for 5 weeks, turned into an absolute nightmare. The 2 Apartments for the 5 of us, you would assume would be next to each other. No,1 Apartment was on level 2, and the other was on level 3. If that wasn't bad enough, the pool was 4 minutes away, up 4 flights of stairs. I am having a knee replacement in 3 weeks, so it wasn't ideal. I have been travelling for 35 years, and this is the first time I have had to walk upstairs to get to the pool. The only thing nice about this place was Matt, the young man who welcomed us when we arrived. I would not recommend anyone to stay here, and we definitely won't be wasting ou moey booking again.
Malcolm (10/5): Stay - Friendly staff, convenient, close to amenities
Eugen (6/5): Service is poor - The reception closes at 7pm I you lode a key or if you need a hairdryer these is no one to contact until 9 am in the morning
Tania (2/5): - Cockroaches, stale cigarette smell, dirty, dents in walls ripped curtains. Reception helpful.
Paul (2/5): - Scam. Email received said checkin closed at 2.30pm which we missed. Scoured the internet for phone numbers for the Appartments and there was only one which rang out each time. We never received anything from Mount Clare. Completely unable to contact them and abandoned the accommodation for the night. When I called during business hours they said there is an after hours number to call on the wall at the apartments. No email, SMS from them with this info, even their answer machine mentions nothing about this. It’s as if they don’t care if you don’t get there! They refused to refund any portion of the fee. Terrible experience and customer service. Recommend to avoid.
Sumeet (4/5): - The shower screen was broken, exhaust fan in the shower did not work, no remote for TV, not worth against the price we paid.
jill1blue (4/5): Grey haired dragon on reception - Arrived late Friday night. The key collection was great (except they entered the wrong phone number as my pin and fortunately they had sent email with the number so was able to get in) Saturday we went to Rottnest Island and left before reception opened. I emailed them to let them know we were out for the day and would be arriving back after reception closed. Upon arrival back at the appartments our swipe key didnt work (they failed to let me know that it had to be reset on Saturday even after I had emailed during reception hours to let them kn ow I wouldn't be back before the office closed) OSmeone let up in and we went to room. Couldn't get in. Called the emeregency number and the guy assrived within 10 minutes to reset the swipe key and let us in. On Sunday we had to move rooms and we had been told that we could leave our bags at reception and when the room was ready they would put our bags in the new room. When I went to reception the grey haired woman was so unhelpful. I had told her I was going out for the day and she said she couldn't take the bags to the new room. She told me the people in the new room hadn't checked out. I didn't go to Perth to spend the day changing rooms. She was quite rude!! A cleaning staff member heard the converstation and told me that he would sort my bags out for me. I then asked the woman my new room number, he went and checked the room to find it was empty. He got me straight into the room. Was a lovely bloke!! He also then got me the swipe cards for the room from her. Other staff member who had come to let us in Saturday told me there woul be a bottle of white left in the apartment to appologise. there was not! Coldplay Sunday night ... Amazing!!! Monday morning the silver hair dragon was yet again on reception. I asked to leave our bags for a few hours. She allowed us to do so with no problems. Upon collecting our bags around 2.15pm there was a woman who was at reception clearly in distress had had her money taken out of her account by booking.com and the dragon said they did not receive payment so she cancelled her booking. The woman would have been happy to pay again to secure a room as the receptionist said she couldnt hold the room while she called booking.com to work out what had gone wrong. The receptionist was very unkind telling her that she couldnt guarantee that her room would still be available whilst sorting out the issue with booking.com. I went into the foyer and found another woman who had been waiting for 3 hours for her room. 2.15pm she should have had her room ready. The area has many homeless and many appeared to be druggies. Isn't a safe area and they are sleeping in the park down the road, sleeping on park benches and walking un and down the street clearly not of sound mind barefoot. One woman had her head shaved, barefoot and no bra on unclean clothes. It was cheap accommodation in an ok location for optus stadium and the WACA but not a safe area
Iva (6/5): - Old and rundown but we knew when we booked. In the end we got a place within walking distance from Optus Stadium. Good coffee shop across the road and also mini grocery store. Secured parking. Clean bedding. Bathroom not super clean, some plates and spoons tot cleaned well, balcony fly screen needs fixing.
Darren (8/5): - Did not like the front of house staff, the lady working the front desk was rude and not helpful in any way.
Siobhan (4/5): - 3 bedroom apartment had 1 shower and it was full of mould. 2 toilets, but had to walk through bedrooms to get to the toilet - very inconvenient when people were sleeping. Dirty walls, floors, bathrooms, 1 aircon in lounge room that didnt work well, no aircon in bedrooms. Beds were terrible, rolled into the middle and could feel the springs, pillows terrible. Iron didnt work. Parking confusing and only 1 bay for 3 bedroom apt with 3 couples. After I rang to check the parking availability and was told there was plenty of parking for everyone. Had to park at the WACA and pull suitcases up the street in the heat. Noisy area with gardeners whippwr snipping and blower vaccing at 7am. Tradies concrete grinding at 7.30am next to MY CAR! and covered my car in crap. Apartments need a major upgrade. Not worth the money by a long shot and other couples were complaining about the same issues. Never again.
E7962YUjulief (2/5): Not worthy of one star. Filthy and rundown. - There are really no words to describe my anger and disappointment at how incorrectly this establishment advertises themself on their website. The premises is rundown and dirty with an overwhelming musty smell of damp and cigarettes emanating down the halls. Bedroom flyscreen significantly ripped and hanging off. Old heavily stained carpet and heavily stained dining chairs. The second bedroom had no windows and the air conditioning wasn’t working so the second room could not be used. My room backed onto a very noisy carpark which with the windows open due to no air conditioning made for a very uncomfortable night. Very old towels and significantly overpriced. Not worth of one star.
Catherine (2/5): - We felt for the cleaners who need to do their job here. The cleaners would have difficulty with keeping this place presentable. Its furniture is worn out, dilapidated, old, dirty, more than just tired. The dining chairs are putrid coverings, stained materials, odd furnishings, mismatched from bygone days, and bed heads torn fabrics (plastic leather). Windows uncleaned, bathroom/laundry/en-suite deteriorated, moldy grouts, washing machine leaks water in operation, drain to sewer is exposed resulting in unit smelling of (?) waste. Request on day 2 of 5 for hairdryer not committed to. Insufficient glasses and kitchen / dining equipment, tv is computer screen size less than 30”. No WiFi proper access to unit, no compendium of unit or location information. Pool area neglected and car park repairs & maintenance a hazard for safety to visitors users and workers. Safety security box damaged state & unusable due to damaged status and old condition in need of repair or more likely replacement. Highly neglected. Entrance to unit On level uninviting and door operation on closing was noisy, double slammed and locking mechanism newish addition. En-suite had a bath and no shower facility. Shower shared in laundry. Toilets newish & cabinetry old & in need of replacement. If this apartment is on the mend it needs a total renovation to attract & reap the benefits of high $$. The advertised photos do not represent the property accurately. Noise factors were high with gates not greased.😟
Verified traveler (4/5): - smell in the room, stain on soft, people screaming outside the street in the early morning
Ben (10/5): - Good value for money
ron (4/5): - windows had not been cleaned for years, carpets in poor condition, general maintenance was lacking.
Murray (6/5): - The apartments are in need of a major Reno. Bedrooms smell of the 80s (carpets need replacing). Good layout and space. Staff were nice, but the reception office hours not normal - requiring self check-in / checkout. We were a fam of 3 kids and when we asked for extra blankets (cause we had to put out daughter on the couch to sleep) they were going to charge us $30..... never had any hotel do that before (like a caravan park). Easy to get to Perth, but heaps of rift raft (druggis, homeless) people around the block - seemed to be a Drama out the window evey couple of hours (yelling, coppers etc).…maybe just a sign of the times !
Paradise46381421467 (2/5): WORST ACCOMMODATION STAY EVER - I booked this hotel on booking.com as the photos showed a beautiful view of the two bedroom/two-bathroom apartment I was looking for. I organised the rooms, one for myself and my sister and her husband and another room for my brother and his wife as a 60th birthday treat. When we got out of the lift the hallway stunk of cigarette, the room smelt of cigarette and dampness, the ensuite didn't have a shower only a bath meaning my sister and her husband had to shower in our bathroom, the bathroom spelt like there had been a water leak (dampness smell), the washing machine didn't work properly, when the water was turned on for the bath it was yellow, the curtains in the main area had been stabled together, the dining chairs were all different and material dirty, found clothes under our bed, only two wine glasses and our view was of the car park. My sister had a car and as we could look into the car park we noticed that they didn't put the security door down during the day and early in the morning. My brother-in-law had to watch some unruly people coming into the car park looking to see if cars were open. My brothers room: fire alarms kept going off when lights were turned on, TV wasn't working properly and the overall room was quite dirty. The area we found out was quite a rough area and not advisable to walk around by yourself at night or anytime really. We paid good money for 5 nights and it was definitely not worth the money. Very disappointed and lucky we had to have a good laugh about it otherwise you would cry. I felt sorry for reception as when we were complaining there were other people there complaining as well. The owner needs to put money into his apartment and photos on booking.com need to be updated.
Tracey (6/5): - It would be better is F there were more eating out options near by.
Krystle (2/5): - My stay at mont Clare appartments was terrible. It smelt of cigarette smoke in the building. The sheets on the bed were dirty and I found bobby pins while I was sleeping, so I am assuming that the sheets weren’t cleaned in between clients, they also were smelt like cigarette smoke. The room was generally run down and do not match what was advertised. I wasn’t very happy and wasn’t worth the money at all.
Belinda (4/5): - Convenient location. Beds clean and comfortable. Room old and original, dirty showers and bathrooms with swollen water-damaged cupboard doors, and musty smells. Only stayed one night.